Dear Sonia, Thank you for your comments regarding your recent stay at our Garden Suites. We regret not having achieved the highest rating in our services, as well as not having shared with us what the reasons were, in order to continue improving our standards. We look forward to the opportunity to change your impression of our resort.Kind regards, Your Garden Suites team.

Dear Imen, Thank you for your comments regarding your recent stay at our Garden Suites. We regret not having achieved the highest rating in our services, as well as not having shared with us what the reasons were, in order to continue improving our standards. We look forward to the opportunity to change your impression of our resort.Kind regards, Guest Service Center Management.

Dear Frédéric,Thank you for sharing this rating about our services with us. On behalf of Garden Suites by Meliá team we thank you for choosing us as your hosts and we hope we can have you with us again very soon.Kind regardsGuest service center management

Dear Joël, Thank you very much for choosing us as your vacation destination for your visit to Punta Cana. We are glad to know that you overall enjoyed your stay and appreciated the attentive service received from our team. On the other side, we would like to apologize if you felt our Vacations Concierges did not provide you with the information specific enough from the outset and the presentation took longer than expected with the consequent uneasiness this may provoke them.However, we appreciate that despite of that you had a great time. It would be a pleasure for us to welcome you back soon. Kind regards, Guest Service Center Management

Cher Marro,Nous sommes heureux de comprendre que votre séjour a été excellent et imbattable grâce au confort de la chambre dans laquelle vous avez séjourné, à notre offre gastronomique exquise et variée créant un voyage de saveurs pour le palais, à nos installations et à la gentillesse de notre équipe offrant un service optimal.Merci beaucoup d'avoir recommandé nos installations à de futurs clients et nous espérons vous accueillir à nouveau bientôt.Meilleures salutations,Guest Service Center Management

Dear Peggy, Firstly, we appreciate your preference in selecting our property for your days of enjoyment. The Reserve at Paradisus Palma Real is committed to going above and beyond guests' expectations by offering optimal service in a tropical environment surrounded by gardens and vegetation, with the highest culinary selection with activities for the whole family and many places to discover. Your impressions make us feel fulfilled as it confirms that we have achieved our goal of achieving your highest satisfaction. We look forward to welcoming you again for more memorable moments. Kind Regards, Guest Service Center Management.

Dear Nathalie, Thank you very much for your comment. We love to know that you enjoyed your stayed, the service and facilities. If you would like to pass a relaxing time again, don't hesitate to visit us. Kind regards

Dear Guest, Thank you for your evaluation. We hope to get another chance to receive you. Kind regards

Cher invité, C'est vraiment un plaisir d'entendre parler du temps merveilleux que vous avez passé lors de votre séjour à The Reserve Paradisus Palma Real. Votre famille à The Reserve se réjouit de vous accueillir à nouveau. Meilleurs voeux, Guest Experience Director

Cher invité, Nous apprécions vos commentaires et votre appréciation sincère de nos services, de nos biens et de l’attitude amicale de notre équipe. Au plaisir de vous accueillir à nouveau à la réserve Paradisus Palma Real. Meilleurs voeux, Sugeidy Álvarez Community Manager

Cher invité, Merci pour vos aimables paroles et votre appréciation sincère de notre plage et de nos restaurants. Nous apprécions également vos commentaires sur la climatisation dans les restaurants. Nous partagerons sûrement vos commentaires avec les départements concernés. Nous espérons avoir le plaisir de vous revoir bientôt. Meilleurs voeux, Guest Experience Director

Dear Guest, We appreciate your high rating. It is truly a pleasure to realize what a wonderful time you had at The Reserve Paradisus Palma Real. We look forward to welcome you back in the near future. Warm Regards, Guest Experience Director

Dear Guest, Thanks for your high rating. We are delighted to know you enjoyed fully your time at The Reserve Paradisus Palma Real. Hopefully, we will be welcoming you back in the near future. Warm Regards, Guest Experience Director

Cher invité, C'est un plaisir de savoir que vous avez passé de merveilleuses vacances pendant votre séjour à The Reserve Paradisus Palma Real. Merci beaucoup pour votre appréciation de nos installations, hébergement, gastronomie et l'attitude chaleureuse et courtoise de notre équipe. Nous espérons vraiment vous revoir bientôt. Meilleurs voeux, Guest Experience Director

Dear Guest, We thank you sincerely for your high rating. It is a pleasure to know you had a wonderful experience while staying at our resort. Hopefully, we will be welcoming you back at The Reserve Paradisus Palma Real in the near future. Warm Regards, Guest Experience Director

Dear David,Thank you for such a great review.We are glad you had a pleasant experience; your positive feedback inspires us to continue with our efforts.We look forward to a return visit from you in the future.Best wishes,Your Garden Suites by Meliá Team.

Dear Gejo,Thank you for taking the time to share your feedback.We regret to hear that our culinary offerings did not meet your expectations. It is our aim to provide a diverse and enjoyable dining experience, and we take pride in the variety of international and local dishes served across our restaurants. We appreciate your comments on the activities and will continue to strive for excellence in all areas of our guest experience.We hope we can welcome you back in the future.Kind regards,Your Garden Suites by Meliá Team.

Dear Delvi,Thank you for sharing your experience with us.We are happy to know you had a great time at our beautiful resort while you were pampered and taken care of by our amazing staff. We would be honored to host you again to continue exceeding your expectations.Best regards

Dear Melissa,Thank you for sharing your experience with us.We are happy to know you had a great time at our beautiful resort while you were pampered and taken care of by our amazing staff. We would be honored to host you again to continue exceeding your expectations.Best regards

Dear Joaquín,Thank you for taking the time to review your stay.We're delighted to hear that the location of our resort set amidst lush tropical gardens on Bavaro Beach provided a pleasant backdrop to your stay. Regarding your concerns about remodeling, our latest information does not indicate any ongoing renovations, and we maintain a commitment to provide full access to our amenities, including the water park and neighboring hotel facilities as advertised. We regret to hear that your dining experiences did not meet expectations; we take pride in our diverse culinary offerings at venues such as Gabi Club and Mizu. Additionally, we're concerned about your mention of a lack of activities and an atmosphere that did not align with our standards of hospitality. Please be assured that the vibrancy and guest engagement at our resort are typically among our strongest points, with a variety of entertainment options for all ages.We hope that you will allow us the opportunity of providing you with an improved stay in future. Best regards,Your Garden Suites by Meliá Team.

Dear Sharon,We would like to thank you for this review about your recent experience in our hotel.We regret to hear about your experience with the restaurant availability. While we offer a variety of dining options, we apologize for any inconvenience caused if certain venues were temporarily unavailable during your stay. Regarding the presence of cats on the property, we understand that this can be an unexpected aspect for some guests. Although we don't have a policy allowing cats, we are situated in a lush tropical environment where wildlife occasionally finds its way onto our grounds. We appreciate you bringing this to our attention, and we will look into ways to ensure that all our guests can enjoy their stay comfortably.All of the team hope that we may be able to see you again in the future.Kindest regards,Your Garden Suites by Meliá Team.

Dear Kunal,Thank you for sharing your experience with us.We are happy to know you had a great time at our beautiful resort while you were pampered and taken care of by our amazing staff. We would be honored to host you again to continue exceeding your expectations.Best regards

Dear Peter, Thank you for taking the time to review your stay.We are delighted to hear that our staff's attentiveness and friendliness made a positive impression on you. Our team takes great pride in maintaining the cleanliness of our rooms and facilities, and we appreciate your recognition of their efforts. However, we regret to hear that certain aspects did not meet your expectations. While some elements of our design may have an air of tradition, we constantly strive to ensure that they offer the comfort and quality our guests expect. Regarding your dining experience, we offer a variety of restaurants, such as Gabi Club and Mizu, which provide a range of international and local flavors, and we are always looking to improve our selection. We also understand that waiting for your room was not ideal, and we aim to have all our guests settled as swiftly as possible to enjoy their stay to the fullest.We are looking forward to welcoming you again. All the best!Your Garden Suites by Meliá Team.

Dear Joseph,Thank you for such a great review.We're thrilled to hear you enjoyed the natural beauty of our tropical paradise, and that our suites, pools, and beach met your expectations for an excellent stay. Your kind words about the diverse culinary offerings at our restaurants are greatly appreciated, and it's wonderful to know that our efforts to provide a memorable experience resonate with our guests.We look forward to a return visit from you in the future.Best wishes,Your Garden Suites by Meliá Team.

Apreciado Alberto,Muchas gracias por sus comentarios.Nos complace saber que ha encontrado satisfactoria la limpieza de su habitación y que la condición del hotel ha sido de su agrado. Es un honor recibir comentarios positivos sobre la calidad de nuestro servicio y las comodidades de la habitación, elementos que consideramos esenciales para una experiencia inolvidable. Nuestro equipo se esfuerza por ofrecer una estancia confortable y memorable, reflejada en los detalles y en la atención minuciosa a nuestras suites, así como en la diversidad de servicios disponibles.A la espera de su regreso, aprovechamos para enviarle un cordial saludo,Your Garden Suites by Meliá Team.

Dear Guest, Thank you for reviewing your recent experience.We're delighted to hear that the cleanliness and spaciousness of our rooms met your expectations and that our team's friendliness and service left a positive impression. It's also great to know that our location provided the convenience you desired, being only a short distance from the beach.We hope to welcome you back. All the best.Your Garden Suites by Meliá Team.

Dear Alexis,Thank you for such a great review.We're thrilled to hear that our culinary offerings delighted you and that the warmth of our team, particularly Marinanyi, contributed to a memorable birthday celebration. Your safety and satisfaction are paramount to us, and it's heartening to know we succeeded in making you feel both informed and secure. The easy beach access you mentioned is indeed one of the many conveniences we are proud to offer.We look forward to a return visit from you in the future.Best wishes,Your Garden Suites by Meliá Team.

Estimado huésped, Estamos seguros de que habrá tenido una experiencia inolvidable en nuestra ciudad y estamos muy contentos de haber podido formar parte de la misma.Le agradecemos sinceramente que se haya tomado el tiempo para compartir su experiencia positiva y nos complace saber que nuestro chef Diego Cisneros le proporcionó un trato excelente. En nuestro hotel, la limpieza y el estado de las instalaciones son de gran importancia, al igual que la calidad del servicio y las amenidades de las habitaciones, por lo que sus comentarios reflejan el alto estándar que nos esforzamos por mantener.Nos encantará volver a hospedarle muy pronto. Le enviamos nuestros más cordiales saludos,Your Garden Suites by Meliá Team.

Dear Darshankumar Kamleshbha,Thank you for such a great review.We are delighted to hear that we met your expectations; this positive feedback inspires us to continue upholding our high standards.We look forward to a return visit from you in the future.Best wishesYour Garden Suites by Meliá Team.

Dear Amanda Michelle,Thank you for such a positive review.We are thrilled to hear that our dedicated team made a lasting impression and contributed to a perfect stay. Your appreciation for our well-maintained property and the high standard of room amenities confirms the effort we put into creating an exceptional environment for our guests. It is also wonderful to know that the cleanliness of our rooms and the quality of service met your expectations and enhanced your visit.It would be our pleasure to have you return on another occasion.Very best wishes,Your Garden Suites by Meliá Team.

Dear Makedah,We would like to thank you for this review about your recent experience in our hotel.We are thrilled to hear that our attentive staff contributed to a welcoming stay for your first solo trip abroad, and that the convenience of our trolley service to the beach and transportation assistance met your expectations. It is delightful to know that the Gabi Club was your preferred dining spot for all meals. Regarding your dining experience at our reservation-required restaurants, we aim to offer a diverse culinary journey and regret to hear it did not meet your palate. We appreciate your feedback and are continuously seeking to enhance our gastronomic offerings.All of the team hope that we may be able to see you again in the future. Kindest regards,Your Garden Suites by Meliá Team.

Dear Tereza,Thank you for such a positive review.We are thrilled to hear that our exceptional team made a difference during your stay, and that you appreciated their helpfulness and friendly service. It is also great to know that you found your room to be impeccably clean and well-maintained, with all the necessary amenities.It would be our pleasure to have you return on another occasion.Very best wishesYour Garden Suites by Meliá Team.

Dear Samantha,Thank you so much for the fantastic 5/5 rating! We're absolutely delighted to hear that you had a wonderful experience with us. Your satisfaction is our top priority, and we're thrilled that we could meet your expectations. If there's anything else we can do to make your next visit even more enjoyable, please feel free to reach out. We can't wait to welcome you back again soon!Warm regards,

Dear Madison,We're delighted to hear that you enjoyed your time with us! Thank you for sharing your experience, and we hope to welcome you back again soon for more memorable moments. If there's anything we can do to make your next visit even better, please don't hesitate to let us know.Regards,

Dear Heather,Thank you for your feedback! We're thrilled to see you had a positive experience during your stay. If there's anything specific you enjoyed or if there's anything we can improve upon to earn that perfect score next time, please don't hesitate to let us know. We hope to welcome you back again soon!Warm regards,

Dear Alan,Thank you for such a great review.It is rewarding to know that you had such a pleasant experience with us and that you found your room equipped with everything you needed.Moreover, thank you for appreciating our team's quality service; this will encourage us to continue with our efforts to deliver an excellent experience to all our guests.We look forward to a return visit from you in the future.Best wishes,Your Garden Suites by Meliá Team.

Dear Justin,We thank you for rating our property. Hope to welcome you back soon.Regards,

Dear Takuya,Thank you for sharing your experience with us.We are happy to know you had a great time at our beautiful resort while you were pampered and taken care of by our amazing staff. We would be honored to host you again to continue exceeding your expectations.Best regards

Dear Guillermo,Thank you for sharing your experience with us.We regret to know your stay was not ideal ant that the service and attention provided did not surpass your expectations. We would have loved to know more details on the areas and services you feel we should improve. Still, we invite you to visit us again so we can show you the changes we are constantly making.Best regards

Dear Sergii, Thank you for taking the time to review your stay.We're delighted to hear that you enjoyed the variety of dining options and our expansive territory, as well as the attentive service provided by our staff. It's wonderful to know that these aspects contributed to a great stay. On the other hand, we must apologize for the inconvenience of the kids zone being closed during your visit, however, our team continues to offer uninterrupted service for the fun of the little ones. The activities that normally take place within this area are migrated to areas where children can continue enjoying their vacations.We encourage our guests to contact our guest services department to learn more about this information and not miss any of the entertainment programs we offer.While we strive to provide a full range of amenities, occasionally facilities may undergo maintenance to ensure they meet our high standards.We are looking forward to welcoming you again. All the best!Your Garden Suites by Meliá Team.

Dear Pramod,Thank you for such a great review.We're delighted to hear that you found your stay to be quiet and relaxing, and it is wonderful to learn that our commitment to cleanliness and service met your expectations. We take pride in our efforts to create a serene environment and are thrilled that these aspects contributed positively to your stay.We look forward to a return visit from you in the future.Best wishes,Your Garden Suites by Meliá Team.

Dear Hon Ming, Thank you for taking the time to review your stay.We're glad that our restaurants, with their variety of dishes and convenient proximity to the accommodations, met your expectations. It's also pleasing to hear that our shuttle service added convenience to your beach visits. We are sorry to hear that some interactions with our staff did not meet the high standards of hospitality we strive for, and we will ensure our team maintains the professionalism and friendliness you found commendable in our male colleagues. Your cleanliness rating and positive notes on our overall hotel condition are much appreciated.We are looking forward to welcoming you again. All the best!Your Garden Suites by Meliá Team.

Dear Thi,Thank you for such a positive review.We're delighted that our friendly staff contributed to making your vacation great and that you found our property relaxing and serene. It's wonderful to know that the comfort and amenities of our suites, along with our serene environment, met your expectations. We appreciate your high ratings for room cleanliness and service.It would be our pleasure to have you return on another occasion. Very best wishes,Your Garden Suites by Meliá Team.

Dear Natalia,Thank you for such a positive review.We're thrilled to hear that you found our room cleanliness and hotel condition to be impeccable, and that our service and amenities met all your expectations. It's wonderful to know that our efforts to provide comfortable and well-appointed suites have contributed to your enjoyment. Our team takes great pride in maintaining our property and ensuring that every guest has a memorable stay.It would be our pleasure to have you return on another occasion. Very best wishes,Your Garden Suites by Meliá Team.

Dear Ivan,We are thrilled to hear that our staff met your expectations and that you appreciated the beauty of our property. It's wonderful that you found your room to be spotlessly clean, and we're glad you enjoyed the amenities provided. We look forward to welcoming you back for another memorable experience.Best wishes,Your Garden Suites by Meliá Team.

Dear Fernanda,Thank you for reviewing your recent stay with us.We're thrilled to hear that you found the room to be spacious, comfortable, and well-maintained, and it's wonderful that the food and service at AQUA left a lasting impression on you, especially the attentiveness of our staff member Debora. We also appreciate your kind words about the exceptional service provided by Kisleni at check-in and our bar staff Fernando, Robert, and Esaei. On the other hand, we regret to hear that our room service did not meet your expectations on one occasion, but are pleased that a subsequent order was much more to your liking.We thank you for having contacted our staff to receive the best assistance.While our resort strives for a tranquil atmosphere, we understand that the entertainment offerings may not have been as lively as some guests prefer. Please rest assured that we are dedicated to providing a relaxing environment for our guests, and we always encourage feedback to enhance our guest experience.All of the team hope that we may be able to see you again in the future. Kindest regards,Your Garden Suites by Meliá Team.

Dear guestThank you for sharing your most recent experience with us at our hotel. We regret not having reached the highest rating in our services. We would have liked that you share with us, which were the reasons and so help us to improve to continue offering the great wonders that only our hotel has.We hope that in the future you will have the opportunity to return and allow us to be your hotel once again.Best regardsGuest service center management

Dear Gabrielle Lynne, We appreciate your feedback.We are delighted to hear that you appreciated the serene atmosphere of our resort, the quality of our all-inclusive culinary offerings, and the exceptional service provided by our team. Our beach's close proximity, complete with local wildlife, is indeed one of the unique aspects we are proud to offer. Regarding the concerns you've raised, we are continuously working on enhancing the variety of our evening activities to cater to all of our guests' preferences. Please be assured that access to our sauna and water treatment facilities is indeed complimentary for an hour each day, as part of our commitment to your relaxation and well-being. We also take note of your feedback on the approach to reviews and spa service pricing, aiming to maintain a comfortable and seamless experience for all our guests.All of the team hope that we may be able to see you again in the future. Kindest regards,Your Garden Suites by Meliá Team.

Dear Renee,Thank you for sharing this positive review.We're delighted to hear that the beauty and amenities of our suites exceeded your expectations and that our team, particularly Jonatan, Josefa, Ronny, and Jesica, provided exceptional service. It’s wonderful to know that the serene ambiance of our private garden area and swim-up room contributed to a truly special resort experience for you. Your appreciation for the thoughtful touches and attentive care from our guest relations supervisor Soribel is heartwarming to read.We look forward to the pleasure of seeing you again in the future. Kind regards,Your Garden Suites by Meliá Team.