Dear Marc,Thank you very much for this positive review. We appreciate that you chose to stay with us and are glad to know your experience was enjoyable. We look forward to welcoming you again. Best regardsGuest service center management

Dear Pierre,Thank you for sharing your most recent experience with us at our hotel. We regret not having reached the highest rating in our services. We would have liked that you share with us, which were the reasons and so help us to improve to continue offering the great wonders that only our hotel has.We hope that in the future you will have the opportunity to return and allow us to be your hotel once again.Best regardsGuest service center management

Cher Thierry,Nous vous remercions d'avoir pris le soin de rédiger cet avis suite à votre séjour au Falcon's Resort by Meliá, All Suites - Punta Cana.Nous sommes ravis que vous ayez apprécié la propreté de votre chambre ainsi que l'état de l'hôtel et la qualité de notre service. Nous nous efforçons de maintenir nos installations dans un état impeccable et de fournir un service exceptionnel à nos clients.Nous sommes désolés d'apprendre que les animations n'ont pas été à la hauteur de vos attentes. Nous proposons une gamme d'animations diversifiées et nous sommes continuellement à la recherche d'améliorations pour offrir des expériences mémorables à nos visiteurs. Concernant la plage, nos clients bénéficient d'une navette gratuite pour accéder à une plage privée, et nous sommes navrés si celle-ci n'a pas répondu à vos attentes en termes de beauté naturelle. Nous prenons note de vos remarques afin d'enrichir l'expérience de nos futurs visiteurs.Nous espérons avoir le plaisir de vous revoir bientôt. Bien à vous,Tu equipo Falcon's

Cher Paul,Merci pour ce commentaire suite à votre séjour dans notre établissement.Nous sommes ravis d'apprendre que notre buffet a su répondre à vos attentes par sa qualité et sa diversité. Nous prenons bonne note de votre remarque concernant la musique et l'importance de l'identité musicale locale. Soyez assuré que nous cherchons constamment à améliorer nos services pour refléter l'âme de notre belle île.Nous sommes heureux que vous ayez apprécié la propreté de la chambre, l'état de l'hôtel, le service et les aménagements de la chambre.Ce fut un plaisir de vous recevoir et nous espérons avoir la joie de vous revoir bientôt.Bien cordialement,Tu equipo Falcon's

Dear Bernard,Thank you for such a great review.We are thrilled to hear that the tranquility of our main pool provided a serene backdrop to your stay, complemented by the separate kids' water park for the younger guests to enjoy. It's wonderful to know that the cleanliness of your room and the quality of our service met your high expectations. Our team takes great pride in offering an elegant and sophisticated environment that is both inviting and carefree, ensuring every guest has a memorable stay. We strive to create harmonious experiences that are mindful of our guests' needs and immerse them in the tropical beauty of Punta Cana.We look forward to a return visit from you in the future.Best wishes,Félix BetancourtGuest Experience Manager Paradisus Grand Cana – All Suites – Punta Cana

Dear Gustavo,Thank you for such a great review.We are thrilled to hear that the spaciousness of our suites provided you with a luxurious and relaxed atmosphere during your stay. It is wonderful to know that our diverse culinary offerings left a sophisticated and inviting impression, from the buffet to our various restaurants. Most importantly, we take pride in our staff's respectful and attentive service, ensuring every guest feels cared for in a harmonious environment. Your commendations truly inspire us!We look forward to a return visit from you in the future.Best wishes,Félix BetancourtGuest Experience Manager Paradisus Grand Cana – All Suites – Punta Cana

Estimado Lesuan,Estamos seguros de que habrá tenido una experiencia inolvidable en nuestra ciudad y estamos muy contentos de haber podido formar parte de la misma.Nos complace enormemente que haya disfrutado de las comodidades de su habitación al 100%. Nos esforzamos por ofrecer una experiencia lujosa y sofisticada, y es un honor saber que hemos cumplido con nuestras promesas. Esperamos que haya encontrado inspiración y relajación durante su estancia en nuestras instalaciones cuidadosamente diseñadas para un descanso armonioso y respetuoso con el medio ambiente.Nos encantará volver a hospedarle muy pronto. Le enviamos nuestros más cordiales saludos,Félix BetancourtGuest Experience Manager Paradisus Grand Cana – All Suites – Punta Cana

Dear Takyla,Thank you for this great review.We are delighted to hear that we met your expectations; this positive feedback inspires us to continue upholding our high standards.We look forward to welcoming you back soon. Kind regards,Félix BetancourtGuest Experience Manager Paradisus Grand Cana – All Suites – Punta Cana

Dear Octavia,Thank you for such a positive review.It is inspiring to hear that you enjoyed the sophisticated condition of our hotel, which we tirelessly maintain for a carefree and inviting experience. We take note of your thoughts on the hotel's condition and continually strive for improvement to ensure an even more elegant and relaxed stay in the future.We look forward to welcoming you and your family back for another memorable vacation in the future.Warm regards,Félix BetancourtGuest Experience Manager Paradisus Grand Cana – All Suites – Punta Cana

Apreciable José,Muchas gracias por su excelente valoración sobre Paradisus Grand Cana - All Suites.Es con gran satisfacción que le agradecemos por su reseña en la cual destaca nuestro excelente servicio e instalaciones, ideales para un merecido descanso.A la espera de su regreso, aprovechamos para enviarle un cordial saludo,Félix BetancourtGuest Experience Manager Paradisus Grand Cana – All Suites – Punta Cana

Dear Kiwanna,Thank you for such a positive review.We're thrilled to hear that our spacious and comfortable rooms provided the perfect setting for your anniversary celebration. It's wonderful to know you found our buffet and restaurant offerings, especially at the steakhouse, to your liking. Our team, including Pedro, Alexander, and Vernice, is delighted to have been part of making your stay carefree and enjoyable. Your compliments on their personable service truly inspire us. We're also glad that our tropical ambiance and the harmonious blend of luxury and relaxation met your expectations.We look forward to welcoming you and your family back for another memorable vacation in the future. Warm regards,Félix BetancourtGuest Experience Manager Paradisus Grand Cana – All Suites – Punta Cana

Estimado Yeidy,Estamos seguros de que habrá tenido una experiencia inolvidable en nuestra ciudad y estamos muy contentos de haber podido formar parte de la misma.Nos complace saber que ha disfrutado al máximo la experiencia de lujo y sofisticación que ofrecemos. Es un honor recibir su apreciación por nuestras habitaciones y servicios, siempre pensados para ofrecer un descanso relajado e inspirador. Estamos encantados de que haya podido sumergirse en la armoniosa y cuidada atmósfera tropical de nuestro establecimiento.Nos encantará volver a hospedarle muy pronto. Le enviamos nuestros más cordiales saludos,Félix BetancourtGuest Experience Manager Paradisus Grand Cana – All Suites – Punta Cana

Dear Chilemy,Thank you for such a great review.We are delighted to hear that we met your expectations; this positive feedback inspires us to continue upholding our high standards.We look forward to a return visit from you in the future.Best wishes,Félix BetancourtGuest Experience Manager Paradisus Grand Cana – All Suites – Punta Cana

Dear Aquilla,Thank you for such a great review.We are thrilled to hear that the pristine condition of our hotel met your standards of luxury and cleanliness. Your appreciation for our attentive service fills us with pride, as we strive to create an inviting and harmonious atmosphere for all our guests. It is always inspiring to know that our efforts to provide a sophisticated and carefree experience are recognized and enjoyed.We look forward to a return visit from you in the future.Best wishes,Félix BetancourtGuest Experience Manager Paradisus Grand Cana – All Suites – Punta Cana

Dear Kellen,We would like to thank you for this review about your recent experience in our hotel.We are thrilled to hear that our service left a lasting impression on you, and that you found our hostess at Tori and Anne at Mangu to be exceptional, alongside the fantastic Elvis. It is our aim to provide a luxurious and sophisticated experience, and it sounds like we succeeded! We are also delighted you enjoyed the tranquility and rejuvenation our spa offers, providing a harmonious retreat for our guests. It is unfortunate that the kids club's location was not as convenient as you would have liked; we strive to create an inviting environment for all our guests, and we take your feedback seriously. While we do not currently offer an Italian restaurant, we hope the diverse culinary delights at our world-class dining venues offered a taste of the local essence and added to the carefree enjoyment of your stay. All of the team hope that we may be able to see you again in the future. Kindest regards,Félix BetancourtGuest Experience Manager Paradisus Grand Cana – All Suites – Punta Cana

Dear Jenaya,Thank you for this great review.We're thrilled to hear that our staff made a lasting impression, especially Hector at the Rum & Juliet pool bar, who embodies our commitment to providing a harmonious and carefree environment. It's wonderful to know that the cleanliness of your room and the overall condition of our hotel met your expectations, reflecting our mindful approach to creating an inviting and sophisticated atmosphere. Our team is inspired by comments like yours that appreciate the luxury and elegance we strive for in every guest interaction.We look forward to welcoming you back soon. Kind regards,Félix BetancourtGuest Experience Manager Paradisus Grand Cana – All Suites – Punta Cana

Dear Guest, Thank you for reviewing your recent experience.We're pleased that you had a great stay and appreciated our high standards.However, we regret to read that you were not entirely pleased with your room. Your comfort is important to us, please do let us know of any issues so we may seek an immediate solution.We hope to welcome you back. All the best.Félix BetancourtGuest Experience Manager Paradisus Grand Cana – All Suites – Punta Cana

Apreciado Jose Juan,Muchas gracias por sus comentarios.Es con gran satisfacción que le agradecemos por su reseña en la cual destaca nuestro excelente servicio e instalaciones, ideales para un merecido descanso.A la espera de su regreso, aprovechamos para enviarle un cordial saludo,Félix BetancourtGuest Experience Manager Paradisus Grand Cana – All Suites – Punta Cana

Dear Ariel Colina,Thank you for such a great review.We are thrilled to hear that the cleanliness and amenities in your room met your expectations with a perfect score! Our team takes great pride in ensuring our guests enjoy a harmonious and sophisticated environment, and your recognition of our efforts is truly inspiring. From the Smart TVs to the terrace with a whirlpool bathtub, we aim to provide a luxury experience that is both mindful of your needs and inviting to your senses.We look forward to a return visit from you in the future.Best wishes,Félix BetancourtGuest Experience Manager Paradisus Grand Cana – All Suites – Punta Cana

Apreciable Jefree,Estimado huésped, Estamos seguros de que habrá tenido una experiencia inolvidable en nuestra ciudad y estamos muy contentos de haber podido formar parte de la misma.Nos complace saber que su estancia fue una experiencia maravillosa y divertida, y que el trato recibido por parte del personal, especialmente de Janahira y su compañera, fue excepcional. En Paradisus Grand Cana, nos esforzamos por ofrecer un servicio atento y un ambiente lujoso y armonioso que invite a nuestros huéspedes a sumergirse en la naturaleza y apreciar nuestro entorno tropical. Nos alegra que las instalaciones y amenidades hayan sido de su total agrado, reflejando nuestro compromiso con la excelencia y el confort sofisticado.Nos encantará volver a hospedarle muy pronto. Le enviamos nuestros más cordiales saludos,Félix BetancourtGuest Experience Manager Paradisus Grand Cana – All Suites – Punta Cana

Dear Yessel,Thank you for sharing your experience with us.We are happy to know you had a great time at our beautiful resort while you were pampered and taken care of by our amazing staff. We would be honored to host you again to continue exceeding your expectations.Best regards

Dear Anaïs,Thank you for such a positive review.We're thrilled to hear that the swim-up pool added a touch of luxury to your daughter's 1st birthday celebration, and it's wonderful to know that our efforts to maintain a harmonious and sophisticated environment have been recognized in your 100% ratings for room cleanliness, hotel condition, and service. Our team is committed to providing an inviting and relaxed atmosphere, and we're glad that this resonated with you during your stay.We look forward to welcoming you and your family back for another memorable vacation in the future. Warm regards,Félix BetancourtGuest Experience Manager Paradisus Grand Cana – All Suites – Punta Cana

Dear Ledeja,Thank you for this great review.It is rewarding to know that you had such a pleasant experience with us. Thank you for appreciating our team's quality service; this will encourage us to continue with our efforts to deliver an excellent experience to all our guests.We look forward to welcoming you back soon. Kind regards,Félix BetancourtGuest Experience Manager Paradisus Grand Cana – All Suites – Punta Cana

Dear Nestor,Thank you for sharing your experience with us.We regret to know your stay was not ideal ant that the service and attention provided did not surpass your expectations. We would have loved to know more details on the areas and services you feel we should improve. Still, we invite you to visit us again so we can show you the changes we are constantly making.Best regards.

Dear Branislav,Thank you for such a great review.We're thrilled to hear you found our staff and services exceptional, and it's wonderful to know that our commitment to a luxury, carefree family vacation resonated with you. It's inspiring to read that the pristine condition of our resort contributed to a memorable vacation spot for your family. Your satisfaction with the cleanliness of our room and the high quality of amenities reflects our dedication to providing a harmonious and sophisticated stay for all our guests.We look forward to a return visit from you in the future.Best wishes,Félix BetancourtGuest Experience Manager Paradisus Grand Cana – All Suites – Punta Cana

Dear Mrs. Sara,Thank you for such a positive review.We truly appreciate your kind words about our team members. It's a boost for us every time we receive positive reviews such as this.We look forward to welcoming you and your family back for another memorable vacation in the future. Warm regards,Félix BetancourtGuest Experience Manager Paradisus Grand Cana – All Suites – Punta Cana

Dear Kentavious,Thank you for taking the time to review your stay.It is inspiring to hear that you found the room cleanliness, hotel condition, service, and amenities to be of the highest standard. We take pride in our sophisticated approach to hospitality, ensuring our guests a carefree and luxurious stay with us. We are, however, truly sorry to hear about your dining experience. Our array of restaurants aims to offer world-class culinary delights, from the sizzling steaks at Karnica to the vibrant flavors of Machu's Peruvian dishes, and it is disappointing to learn that we fell short of your expectations. We are continually mindful of our guest feedback as it helps us enhance our offerings, ensuring a harmonious experience that fully immerses you in the tropical charm of Punta Cana.We are looking forward to welcoming you again. All the best!Félix BetancourtGuest Experience Manager Paradisus Grand Cana – All Suites – Punta Cana

Dear Ely,Thank you for such a great review.We are thrilled to hear that our culinary offerings and the warmth of our hospitality hit the mark for you! Our team takes great pride in providing a luxury dining experience and service that makes every guest feel special. The cleanliness of our suites is a testament to our mindful approach to ensuring a harmonious stay, and we are glad you noticed the impeccable condition of our hotel. Rest assured that your kind words serve as an inspiring reminder of our commitment to excellence.We look forward to a return visit from you in the future.Best wishesFélix BetancourtGuest Experience Manager Paradisus Grand Cana – All Suites – Punta Cana

Dear Giuseppe,Thank you for taking the time to review your stay.We're thrilled to hear that the cleanliness of your room and the condition of our hotel met your impeccable standards, reflecting our commitment to providing a sophisticated and harmonious environment. It is also gratifying to know that our service and room amenities contributed to a relaxed and carefree stay. We do note your comments regarding dining options and would like to mention that our resort offers a variety of restaurants featuring international, Asian, Mediterranean, and local cuisine, aiming to cater to a wide array of palates while offering an elegant dining experience. We hope you had the chance to enjoy these during your stay and immerse yourself in the tropical ambiance that makes our resort so inviting.We are looking forward to welcoming you again. All the best!Félix BetancourtGuest Experience Manager Paradisus Grand Cana – All Suites – Punta Cana

Dear Ciesha,Thank you for such a positive review.We are delighted to hear that we met your expectations; this positive feedback inspires us to continue upholding our high standards.We look forward to welcoming you and your family back for another memorable vacation in the future.Warm regards,Félix BetancourtGuest Experience Manager Paradisus Grand Cana – All Suites – Punta Cana

Dear Zevanique,Thank you for rating our property. We wil lbe looking forward to welcome you again.Regards,

Dear Matthew,Thank you for rating our property. We wil lbe looking forward to welcome you again.Regards,

Dear Richard,Thank you for taking the time to review your stay.We are delighted to hear you enjoyed the 80% cleanliness of our rooms, the condition of the hotel, the service, and our room amenities. It is great to know that our efforts to provide a luxury experience with sophisticated touches are appreciated. Our team takes pride in ensuring that every aspect of your stay is harmonious and inviting, from the comfort of our DreamMaker mattress to the excitement of our Blast! Water Park. We are mindful of the presence of mosquitoes and have procedures to manage it, ensuring a carefree and relaxed environment for all our guests. While these uninvited guests are a part of our tropical setting, we strive to minimize any inconvenience they may cause and appreciate your understanding.We are looking forward to welcoming you again. All the best!Félix BetancourtGuest Experience Manager Paradisus Grand Cana – All Suites – Punta Cana

Estimado Huésped, Lamentamos sinceramente escuchar que su experiencia en nuestro hotel no estuvo a la altura de sus expectativas, especialmente durante un evento tan significativo como su cumpleaños. En primer lugar, deseamos abordar su preocupación sobre la reserva de restaurantes. Nos esforzamos por ofrecer un servicio de alta calidad en todas las áreas, incluida la gestión de reservas de nuestros restaurantes. Entendemos la importancia de este aspecto para la experiencia global de nuestros huéspedes. Asegúrese de que su comentario será tomado en serio y se investigará a fondo para garantizar que este tipo de incidencias no vuelvan a ocurrir en el futuro.Respecto a la limpieza en las habitaciones, nos entristece saber que no cumplimos con sus estándares. La limpieza y el mantenimiento adecuados son prioridades fundamentales para nosotros, y tomamos muy en serio cualquier falta en este aspecto. Sus comentarios han sido compartidos con nuestro equipo de limpieza para que puedan tomar medidas correctivas inmediatas y garantizar que todas nuestras habitaciones estén impecables para futuros huéspedes.Una vez más, lamentamos sinceramente cualquier situación que haya experimentado durante su estancia con nosotros. Su retroalimentación es invaluable para nosotros ya que nos ayuda a mejorar continuamente nuestros servicios y asegurar que cada huésped disfrute de una experiencia inolvidable.Atentamente,Félix BetancourtGuest Experience Manager Paradisus Grand Cana – All Suites – Punta Cana

Dear Jasmin,Thank you for rating our property. We wil lbe looking forward to welcome you again.Regards,

Dear Jonathan,Thank you for such a great review.We are delighted to hear that we met your expectations; this positive feedback inspires us to continue upholding our high standards.We look forward to a return visit from you in the future.Best wishes,Félix BetancourtGuest Experience Manager Paradisus Grand Cana – All Suites – Punta Cana

Estimada huésped,Muchísimas gracias por la excelente valoración que le otorgó al Paradisus Grand Cana - All Suites.Nos complace enormemente saber que su estancia en nuestro oasis de lujo fue una experiencia inolvidable y que los servicios, desde la atención hasta las actividades, superaron sus expectativas. Agradecemos sus palabras hacia la decoración especial que Leonela y Stefanie prepararon para el cumpleaños de su hijo, siempre nos esforzamos por crear momentos mágicos y personalizados.Muchas gracias por su reseña y esperamos verle pronto de regreso. Un saludo muy cordial,Félix BetancourtGuest Experience Manager Paradisus Grand Cana – All Suites – Punta Cana