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Avis sur The Westin Pushkar Resort & Spa

5 out of 5
The Westin Pushkar Resort & Spa
Khasra No. 1242, 1243, 1196/1726, Village Surajkund, Motisar Road, Pushkar, Rajasthan

Avis

8,4

Très bien

Note des voyageurs de 10 (Excellent), d’après 33 avis sur 61." "
Note des voyageurs de 8 (Bien), d’après 13 avis sur 61." "
Note des voyageurs de 6 (Satisfaisant), d’après 7 avis sur 61." "
Note des voyageurs de 4 (Médiocre), d’après 7 avis sur 61." "
Note des voyageurs de 2 (Horrible), d’après 1 avis sur 61." "

8,6/10

Propreté

8,6/10

Personnel et service

8,0/10

Équipements

8,6/10

Infrastructures et conditions de l’hébergement

9,8/10

Écoresponsabilité

Avis

8/10 Bien

Jean-Christophe

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Complexe assez éloigné du centre ville mais de très bon standing - sans charme particulier il permet cependant de profiter pour une étape de tout le confort moderne avec une qualité d'accueil et de service de très bon niveau.
Séjour de 1 nuit en août 2023

10/10 Excellent

ROBERT

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Excellent, le meilleur de notre séjour en Inde.
Parfait
Séjour de 1 nuit en février 2018
Réponse de Prerna le 21 mars 2018
Dear Guest, Thank you for sharing your feedback. We are glad that you one of your best stay in India. It is our constant endeavour to not only meet but exceed the expectations of our guests like your good self. We look forward to welcome you back again. Regards, Prerna Sachdeva Front Office Manager

10/10 Excellent

Meenakshi

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Relaxing vibes
Séjour de 1 nuit en août 2023

10/10 Excellent

Hardik

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Room pool should have warm water! Overall amazing experience! Staff was super friendly and helpful!
Séjour de 2 nuits en avril 2023

10/10 Excellent

Vijay

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en avril 2023

6/10 Satisfaisant

girish

Voyage en famille
Over priced property..
Séjour de 1 nuit en août 2021

8/10 Bien

SEEMA

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Good Experience
Really beautiful property! The staff is warm and welcoming, definitely a huge plus. The property is lavishly green and spread over a large area. We stayed in the Luxury Villa w a pvt pool, the room was clean and pretty, though the outside sitting area with the room has space for improvement. Breakfast was an amazing experience, with great variety. Even in desserts they had a number of eggless and vegetarian options. The resort also offers manyy activities (sports, dining experiences, adventure activities, movie theatre etc.). The polite staff definitely made our stay better and a special thanks to Mr. Avnish, at the reception and Mr. Pushpendar, one of the serving staff at their restaurant. Definitely a place to visit again!
Séjour de 1 nuit en août 2021

10/10 Excellent

Abhinav, New Delhi

Voyage en famille, Voyage d’affaires
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
It's was a beautiful trip. Westin always gives us amazing experience. They provided us a upgrade room and staff was super supportive. Specially Driver Mr Saleem..🙂
Séjour de 1 nuit en janvier 2020

4/10 Médiocre

Voyageur vérifié

Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en novembre 2020
Réponse de Pankaj Jha le 1 déc. 2020
Dear Guest, Greetings!!! Thank you for choosing to stay with us on your recent visit to pushkar. The rating however shows that the service provided was not up to your expectation. Do let us know the specific reasons so that we can work upon the same and prevent such issues from happening in future. Regards Pankaj

10/10 Excellent

Sourabh

Séjour de 3 nuits en juin 2020

10/10 Excellent

AshishGupta, Delhi

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The property was really nice. The staff was courtious. Special thanks to Ms. Urmila (Reception) for giving a wonderful experience.
Séjour de 3 nuits en mars 2020
Réponse de Pankaj Jha le 10 mars 2020
Dear Mr. Gupta, Greetings!!! Thank you for staying with us. we are delighted to know you had a great stay with us. Urmila joins me in thanking you for such a lovely feedback. We hope to serve you again should your travel needs bring you back to Pushkar.

8/10 Bien

Voyageur vérifié

Séjour de 1 nuit en février 2020
Réponse de Pankaj Jha le 4 mars 2020
Thank you for staying with us. We look forward to serve you again.

10/10 Excellent

Florence, toronto

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We got upgraded to the deluxe room which was appreciated
Séjour de 1 nuit en février 2020
Réponse de Pankaj Jha. le 8 févr. 2020
Dear Ms. Au, Greetings!!! We are delighted to know you had a great stay with us. we hope to serve you again should your travel needs bring you back to Pushkar.

4/10 Médiocre

Voyageur vérifié

Les points forts : Propreté
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en janvier 2020
Réponse de Pankaj Jha. le 4 févr. 2020
Dear Guest, Greetings!!! Thank you for choosing to stay with us on your recent visit to pushkar. The rating however shows that the service provided was not up to your expectation. Do let us know the specific reasons so that we can work upon the same and prevent such issues from happening in future. Regards,

10/10 Excellent

SameerM

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I think it’s a great place to spend time in a group. I think the place will be amazing in summer months too. The staff is exceptionally warm and helpful.
Séjour de 1 nuit en janvier 2020
Réponse de Pankaj Jha. le 26 janv. 2020
Dear Mr. Matai, We are delighted to know our staff could make your stay comfortable. We look forward to host you in summer months too.

4/10 Médiocre

SAMARNATH

Voyage en famille
Les points forts : Propreté
Les points faibles : Personnel et service et confort de la chambre
Disappointing Experience
It was quite terrible from start. 1. F&b - Made us wait for 45mnts for breakfast and then gave us a very dirty tables, no napkins or cutlery provided until reminded serveral times. Place was badly managed with respect to ambience and behaviour of staff. 2. Their highest end room had a distinct smell of cigarette & Alcohol. We had to request for change of bedsheets and covers along with deep cleaning. 3. In room dinning was equally terrible. They sent us food without any plates and cutlery. 4. We had specifically asked for sight seeing guidance which was completely misinformed and we had to spend 3 hrs extra at one of the sites waiting.
Séjour de 3 nuits en décembre 2019
Réponse de Vikas Kumar le 30 déc. 2019
Dear Mr Samarnath, Thank you choosing to share your experiences of stay at The Westin Pushkar Resort & Spa. As a valued Marriott guest, I was disappointed to hear about your inexperience. With aspiration to always exceed guest expectations, we have unfortunately fallen short of this goal during your recent stay. Your valued feedback highlighted a number of areas for improvement that I have made a note off and since then shared with my team who join me in offering their apologies for their team’s shortcomings. Once again, thank you for providing feedback that will ultimately help improve our procedures and effectiveness. We hope you choose to stay with us again whenever your travels bring you back to Pushkar so that we can provide you with a better stay experience that not only meets, but exceeds your expectations. Warm regards, Vikas Kumar Hotel Manager

10/10 Excellent

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hotel of Pushkar - Lovely Birthday Celebration
It was my mother's 50th birthday for which we went to stay at the hotel. The arrangements done by the hotel were very good and way beyond expectation. Also, the hospitality was very warm and humble. Loved ur stay at the hotel and will recommend others to also have an experience there for sure.
Séjour de 2 nuits en décembre 2019
Réponse de Pankaj jha le 16 déc. 2019
Dear Guest , Me and my entire team is thrilled to know that you had a wonderful time with us. We look forward to welcome you back should your travel needs bring you back to Pushkar.

8/10 Bien

Durjay

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2019
Réponse de Pankaj Jha. le 9 déc. 2019
Dear Sir, Thank you for choosing to stay with us on recent trip to Pushkar and sharing your feedback. We look forward to welcome you back.

6/10 Satisfaisant

Ajay

Voyage en famille
Les points forts : Personnel et service
Séjour de 1 nuit en novembre 2019
Réponse de Pankaj Jha le 13 nov. 2019
Dear Ajay, Thank you for sharing your review. We can see from your review that your experience was not perfect. kindly share your feedback so that we can improve on the same. we look forward to welcome you again.

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very nice place....................................
Séjour de 3 nuits en octobre 2019
Réponse de Pankaj Jha le 5 nov. 2019
Dear Guest, We are pleased to know that you had a great stay with us. We look forward to host you again should your travel need bring you back to Pushkar.

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en octobre 2019
Réponse de Pankaj Jha le 5 nov. 2019
Dear Guest, Thank you for choosing to stay with us. We are glad to know that you had a pleasant stay. Do let us know if you have any particular feedback where we could improve. We look forward to host you again should your travel needs bring you back to Pushkar.

10/10 Excellent

Hodaya

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
great hotel for families
we stayed at the hotel for 4 nights. the kids loved the poll, the service was good and the overall experience was great.
Séjour de 4 nuits en septembre 2019
Réponse de Pankaj Jha le 3 oct. 2019
Dear Guest, Thank you for staying with us and we are glad we could provide you with true Marriott experience. We look forward to welcome you back should your travel needs bring you back to Pushkar.

10/10 Excellent

Shash

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hotel
Amazing place. We enjoyed every moment of our stay. The front desk and the entire staff were excellent. We would recommend this place friends and family.
Séjour de 1 nuit en septembre 2019
Réponse de Pankaj Kumar Jha le 16 sept. 2019
Dear Guest, Thank you for sharing such a lovely feedback. we look forward to welcome you back.

10/10 Excellent

Voyageur vérifié

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Over all it is a good resort with all facilities..momarable trip
Séjour de 1 nuit en août 2019
Réponse de pankaj jha le 14 août 2019
Dear Guest, Thank you for staying with us. We appreciate your feedback and look forward to welcome you back again.

4/10 Médiocre

Voyageur vérifié

Voyage en couple
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Most disappointing stay. Not the standard I thought I had booked and paid for. Had booked packege with dinner, was a total ripoff :( Hotel had two different menus for dinner, a very limited one for those that have already paid in advance to another al acarte one. Restuarant staff put out their hands and just grab stuff off a bowl/basket while another is going past them and put it into their mouths. They have no problem tasting food in front of guests. Also there seems to be only chaos with the staff in the restuarant. No organisational skills whatsoever. Too many flies around, and they sampled the breakfast before you did. Waited for an hour before a finally received the bathmat I requested. Staff have a problem communicating in English. Even the complimentary English speaking guide that they had provided when I booked the hotel car, did not speak a word . We just had to rush behind so as not to get lost in the crowd. We was so disappointed and miserable ( and hungry) that we checked out a day earlier than intended.
Séjour de 3 nuits en juin 2019
Réponse de Pankaj Jha le 18 août 2019
Dear Guest, Thank you for choosing to stay with us on your recent trip to Pushkar. We are sorry to hear that you did not have a perfect stay with us. I have shared your feedback with relevant team members and they join me in assuring you a flawless stay in future. We do understand you have multiple options to stay while travelling to pushkar and choosing us shows your trust in our brand. Entire hotel team is committed to uphold that trust and we request you to treat these incidents as an isolations to the standards we are committed to. Do let me know if your travel needs brings you back to pushkar and I would personally look into making your stay a memorable one. Regards, Pankaj.

6/10 Satisfaisant

Voyageur vérifié

Voyage en famille
Les points forts : Propreté
location of property I don't find good and their are no signage.
Séjour de 1 nuit en juin 2019
Réponse de Pankaj Jha le 18 août 2019
Dear Guest, Greetings!!! Thank you for choosing to stay with us. We are sorry to know that you were not happy with the location and absence of signage. We have already put up signage at multiple locations. We look forward to welcome you back should your travel needs bring you back to Pushkar.

10/10 Excellent

Voyageur vérifié

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Good property, very good room, good food, Swimming pool is good
Séjour de 2 nuits en juin 2019
Réponse de Pankaj Jha le 18 août 2019
Dear Guest, Thank you for staying with us. We appreciate your feedback and look forward to welcome you back again.

10/10 Excellent

Mohit

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
To start with the
Séjour de 1 nuit en mai 2019

10/10 Excellent

Voyageur vérifié

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent Stay and beautiful property..............
Séjour de 1 nuit en mai 2019
Réponse de Pankaj jha. le 18 août 2019
Dear Guest, Thank you for staying with us. We appreciate your feedback and look forward to welcome you back again

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en février 2019
Réponse de Aloft Aerocity le 2 avr. 2019
Dear Guest, Thank you for your wonderful feedback. Look forward to welcoming you back soon again. Regards, Team Aloft Aerocity

10/10 Excellent

Sandeep

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
It was a short trip but we are looking forward to the next one. Its a great property!
Séjour de 1 nuit en février 2019
Réponse de Westin Pushkar le 26 févr. 2019
Dear Sandeep, Thank you for posting your valuable feedback and look forward to welcoming you back again soon. Regards, Westin Pushkar

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en février 2019
Réponse de Aloft Aerocity le 2 avr. 2019
Dear Guest, Thank you for the feedback and look forward to welcoming you back again soon. Regards, Team Aloft Aerocity

4/10 Médiocre

Sophy, New York NY

Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Although the Westin in pushkar is supposed to be the nicest in the area, i was disappointed by the customer service and attention to detail at the property. The room was freezing. So cold they had to bring in a small space heater (two as the first didn’t work and the second was so poor that i had to put it next to my bed and sleep clothed under two duvets. after a long journey i wanted to take a bath but as the hotel was solar panel powered the hot water did not get hot enough and the water pressure was poor. They charge for a menu of baths to come and be run for you which is a great idea but in practice very poor as they were not prepared nor were the staff good enough at preparing. They were constantly running back and forth from the room to get more things and in the end boiling my kettle for hot water. It was a disaster, one that i paid 2500 rupees for the pleasure of having. The towels were not soft nor fluffy, and the room was very stark and sterile. I was deeply underwhelmed. I shall not stay here again.
Séjour de 1 nuit en janvier 2019
Réponse de Westin Pushkar le 13 févr. 2019
Dear Sophy, Sincere apologies on this experience but please be rest assured that corrective measures have been taken in this regard to welcome you back again. Regards, Westin Pushkar

10/10 Excellent

ANKIT

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Wonderful Experience !!
We stayed in Royal Villa with outdoor Pool. Room was really vibrant and spacious . However I feel the services could have been better .
Séjour de 2 nuits en décembre 2018
Réponse de Westin Pushkar le 13 févr. 2019
Dear Ankit, Thank you for choosing to stay at The Westin Pushkar Resort & Spa and posting your kind feedback.We hope that you will give us another chance to welcome you back in the not too distant future and assure you of our best of attention and services at all times. Regards, Team Westin Pushkar

8/10 Bien

Manish

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2018
Réponse de Westin Pushkar le 13 févr. 2019
Dear Manish, Thank you for choosing to stay at The Westin Pushkar Resort & Spa and posting your kind feedback.We hope that you will give us another chance to welcome you back in the not too distant future and assure you of our best of attention and services at all times. Regards, Team Westin Pushkar

4/10 Médiocre

Voyageur vérifié

Séjour de 2 nuits en décembre 2018
Réponse de Westin Pushkar le 13 févr. 2019
Dear Guest, Sincere apologies on this experience but please be rest assured that corrective measures have been taken in this regard to welcome you back again. Regards, Westin Pushkar

6/10 Satisfaisant

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Food was very poor. Taste and offerings were not upto the mark... Not as per 5 star standards...
Séjour de 2 nuits en décembre 2018
Réponse de Westin Pushkar le 13 févr. 2019
Dear Guest, Dear Sophy, Sincere apologies on this experience but please be rest assured that corrective measures have been taken in this regard to welcome you back again. Regards, Westin Pushkar

10/10 Excellent

Voyageur vérifié

Séjour de 4 nuits en novembre 2018

8/10 Bien

Ankit

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Excellent Resort & Nice Service
Resort is excellent.
Séjour de 1 nuit en octobre 2018

10/10 Excellent

Voyageur vérifié

Amazing hotel, breathtaking views and service was like being in paradise.
Séjour de 4 nuits en novembre 2018

8/10 Bien

Suelen

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hotel bom.
Séjour de 1 nuit en novembre 2018

8/10 Bien

Jai, Gurgaon

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
It was a very good experience overall. Staff was courteous. We had lunch at seasonal tastes and It was awesome. Buffet Breakfast was too good for the variety and taste.
Séjour de 1 nuit en novembre 2018

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 4 nuits en octobre 2018

10/10 Excellent

oleg

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en septembre 2018

10/10 Excellent

Amit

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en septembre 2018

10/10 Excellent

Voyageur vérifié

Nice Location
Nice Location
Séjour de 2 nuits en septembre 2018

6/10 Satisfaisant

Matteo

Les points forts : Personnel et service
Les points faibles : Propreté
Séjour de 1 nuit en août 2018

10/10 Excellent

RAJESH, new delhi

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Nice property in desert
Excellent property,nice food ,excellent service, it was a good experience value for money. Quality of food is par excellence we had dinner at the property Thai Curry was out of the world. I will recommend the property to anybody who wants to relax for few days. Staff is responsive easy to deal with, very helpful. Property is one year old does very fresh sports facilities are available in property. The experiences unwinding it is far away from the madness of city in between forms in hills on one side.
Séjour de 2 nuits en juin 2018
Réponse de Sooraj Narayanan le 30 juil. 2018
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Dhaval

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Its was amazing experience staying at this place. Service is good so does the staff communication.
Séjour de 1 nuit en juin 2018
Réponse de Sooraj Narayanan le 30 juil. 2018
Thanks for staying with us. We appreciate your feedback!

8/10 Bien

Mark

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Pleased in Pushkar
We stayed at the Westin in Pushkar for one night. The staff was terrific, location great, and the bed up to Westin’s high standards.
Réponse de Front Office Manager le 4 mai 2018
Dear Mark, Renewed Greetings! Thank you for choosing to stay with us. We are pleased to know that you have thoroughly enjoyed your stay with us. Thank you so much for appreciating the team members as well. Looking forward to your next visit with us. Regards, Prerna Sachdeva