Hôtel près de Queen's Theatre, Londres, Londres

« There was no microwave in the room, and they could not accommodate the guests by putting one in the reception area. They kept giving excuses while other hotels in the area like holiday inn have microwave in their rooms. They refused to clean the room while staying for 5 days. Never stay here again. »

« Good but no air cond »

« The air conditioner was not working and never got fixed »

« Hormis la climatisation j’ai pu remarquer que la chambre reste toujours froid. »

« Upon arrival we were informed that the elevator does not work and we had two suitcases and I was not able to take them up two flights of stairs. Therefore I had to leave my suitcases in my car when I had essential items in there. I needed it. I was very disappointed and they did nothing to accommodate. The girl working would not have been able to lift my suitcases up to fights of that either. I asked if some sort of benefit could be given to me and I was informed no I am very upset about the...

« Une nuit seulement. Salle de bain avec douche propre mais eau froide le matin, lavabo pas lavé avec des restes de saletés. Bruyant (les évacuations dans l'immeuble, la ventilation de la salle-de-bain et la route très passante). Draps très propres, lits confortables, accueil charmant. Donc correct pour une nuit. »

« parking good - room service good breakfast poor »

« Property was dirty, looks nothing like the pictures on display. Had to leave due to the cleanliness »

« Customer service: not great, they gave me key which did not work and had to come down to activate (i think it was not activated) and toilet, poor(clogged up) and duvet, was thin ( i think they forget to change as it was freezing minus) Overall, not happy. »

« Pas d’eau chaude dans lavabo Clim qui s’arrête sans raison »

« Comfy bed, clean, good shower, helpful staff »