Hi Boris, Thank you for your feedback. We apologize for any inconvenience caused by the gym's lack of weights and the lift maintenance. We'll take your comments into consideration to improve our facilities and communication for a better experience in the future.

Hi Francois, Thank you for taking the time to provide us with feedback of your recent stay. I see we have a bit of work to do as we don't have a perfect score. I do hope you give us another go in the future and improve your current impression.

Hi Tina, We're absolutely delighted to receive your glowing 5-star review! It means the world to us that you had such a wonderful experience. Your support fuels our passion to continuously deliver top-notch service. Thank you for choosing us, and we can't wait to welcome you back!

Hi Rodel, Thank you so much for the amazing review. We look forward to welcoming you back in the future.

Hi Abdul, Thank you for the comments about the check in/out experience. I look forward sharing this with the staff you interacted with. We hope to see you again for another perfect experience.

Hi Anthony, You have given us heaps to work with based of your review. Thank you very much! I hope you do choose to stay with us again in the future and notice the improvements around your feedback.

Hi Munira, Thank you so much for the amazing feedback! I cannot wait to share this with the team. I hope you do choose to stay with us again in the future.

Hi John, Thank you for the comments about the water. We will have our maintenance team look at this and see what we can do. Seeing as everything else went well we hope to see you again in the future.

Hi Jill, thank you for sharing your comments about the hotel. Sorry to see Housekeeping was late in the day, the team can get quite busy. We do love to work around our guests schedules so if you have any certain time you would like the room cleaned please let our friendly reception team know and we can do it then to avoid being interrupted. Thank you again and we hope to see you again.

Hi Kimberley, So pleased to read how much you enjoyed the Easter Egg hunt. It is one of the many highlights of our year putting on a show for our guests. We hope you stay again next ear for another hunt with the family.

Hi Rosemary, Thank you so much for taking the time to provide us with feedback about your recent stay. We do hope to see you again in the future for another great experience.

Hi Colleen, Thank you so much for the glowing review. Seeing as you loved the hotel we hope this means we can welcome you back in the future and spend more than two nights at the Novotel. Thank you again and have a good day!

Hi Gary, Thank you for the comments about the staff. The team here are amazing to work with and I am so pleased you experienced this during your stay. Thank you again and we hope to see you again in the future.

Hi Daniel, Thank you for the glowing review about the staff and location. These are two things we pride ourselves on. I cannot wait to share this with the staff at the hotel. Thank you again and have a good day.

Hi Paul, Thank you for the comments on the staff I cannot wait to share this with the team at the Hotel. Thank you again and we look forward to seeing you again for another perfect stay!

Hi Paul, Thank you for the comments on the staff I cannot wait to share this with the team at the Hotel. Thank you again and we look forward to seeing you again for another perfect stay!

Hi Huimin, So happy to read how much you loved the location. It is one of our biggest positives staying at the Novotel Queenstown. We look forward to seeing you again in the future.

Hi Frank, Thank you for the perfect comments about your stay with us at Novotel Queenstown. We look forward to seeing you again for another great stay.

Hi Madison, Thank you for taking the time to provide feedback about your recent stay and I am sorry to read we dropped the ball in some areas. We are working on updating the hotel and this is a project that can take time. I have shared your feedback with our Executive Housekeeper and had the iron and hairdryer replaced in this room based off your feedback. I do hope you give us another go in the future to improve your current impression of the Hotel.

Hi Pamela, I am so sorry to read you did not have the best check in experience. I have shared this with out Front Office Manager to look into as this is not the impression we want to leave on our guests. I do hope you give us another go in the future to improve on your last experience.

Hi Korekiyo, Thank you so much for taking the time to share your experience with us! We're thrilled to hear that you enjoyed your stay at our hotel and found the atmosphere to be great. We take pride in our convenient location, just a stone's throw away from the lively shops, yet nestled in a peaceful area by the lake.It's wonderful to know that you appreciated the tranquility of our surroundings and took advantage of the beautiful gardens and scenic walks along the lake. We're delighted that you found your room's view of the courtyard with its cherry blossoms and roses to be amazing. It's indeed a serene spot to unwind and soak in the natural beauty. Thank you again and we hope to see you again in the future.

Hi Jan, Thankyou so much for the review! I cannot wait to share your feedback with Lauren who will be so very grateful for the recognition. Thank you again and we hope to welcome you back again in the future.

Hi Linda, Thank you so much for the detailed feedback! I look forward sharing your comments with the concierge team that their hardwork and planning has not gone un-noticed. I also loved reading how much you enjoyed the location of the Hotel. We are well located and it makes it so easy to walk around town. Thank you again and we hope to see you again in the future.

Hi Stephen, Thank you for taking the time to provide us with feedback about your recent stay. We are very pleased to see how much you enjoyed your stay, we hope the next time you stay we are able to improve the score. Have a good day!

Hi Mike, Thank you for your review of the rooms. We understand the rooms are a little dated but we are in the process of working through plans to update. I cannot wait to tell the housekeeping team about the positive comments you have made. Thank you again and we hope to see you again in the future.

Hi Jan, Thank you again for the second glowing review about Lauren. I am sure she will love all the attention. Have a good day!

Hi Rachel, thank you so much for the glowing review! We look forward to seeing you again in the future for another great stay.

Hi Tina, I love this review! Seeing our guests rate us so highly we must be doing something right at the Hotel. I look forward to sharing this with the team at the hotel who will be thankful their hardwork paid off. Thank you again and we look forward to seeing you again in the future.

Hi Christopher, Thank you so much for the amazing review! It is so pleasing to see how much you enjoyed the Hotel during your recent trip. We look forward to seeing you again for another perfect stay!

Hi Hiromi, Your review is amazing! Thank you so much for the comments. I look forward to passing them onto the team who will just as grateful as I am. Thank you again and we hope to see you again soon.

Hi Nicola, Thank you for your comments. We are aware our rooms are a little older and we are working on a plan on how to tackle this as soon as possible. Despite this I am still very appreciative of the score you have given us. We look forward to seeing you again in the future.

Hi Chris, Loved your review - thank you so much! I cannot wait to share this with the team at the Hotel who I am sure will be just as grateful as I am with your score. Thank you again and have a good day!

Hi Judith, I am so grateful for your review! It is so pleasing to read how much of a positive impression the Hotel has left if you rated us so highly. I look forward to welcoming you back in the future.

Good Morning, Thank you for the review. I am sorry you did not have a perfect experience interacting with the stay. I can assure you this is not the norm, I will forward your comments as a training tool for the team. Thank you again and we do hope you stay with us in the future.

Hi Kimberly, Thank you so very much for the 5 out of 5! I look forward to sharing this with the team at the Hotel. Thank you again and we look forward to seeing you again soon.

Hi Andrea, Thank you for your review! Thank you for your comments about the staff. They are one of the best teams I have worked with in my time with Accor, I look forward to sharing this with the team you would have interacted with during your time here. Thank you again and we look forward to seeing you again soon!