Tous les avis affichés ont été émis à l’issue de vraies expériences de voyage. Seuls les voyageurs qui ont réservé un séjour chez nous peuvent en soumettre. Nous vérifions les avis conformément à nos directives et nous les publions tous, qu’ils soient positifs ou négatifs.Plus d’informationsS’ouvre dans une nouvelle fenêtre
Note des voyageurs de 10 (Excellent), d’après 102 avis sur 415." "
10 – Excellent
102
Note des voyageurs de 8 (Bien), d’après 165 avis sur 415." "
8 – Bien
165
Note des voyageurs de 6 (Satisfaisant), d’après 96 avis sur 415." "
6 – Satisfaisant
96
Note des voyageurs de 4 (Médiocre), d’après 27 avis sur 415." "
4 – Médiocre
27
Note des voyageurs de 2 (Horrible), d’après 25 avis sur 415." "
2 – Horrible
25
7,6/10
Propreté
8,0/10
Personnel et service
7,4/10
Équipements
7,2/10
Infrastructures et conditions de l’hébergement
7,4/10
Écoresponsabilité
Avis
10/10 Excellent
Pierrette
Voyage en groupe
10 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Bon lodge à Queenstown
Très bon emplacement pour visiter la ville et ses alentours.
Pierrette
Séjour de 2 nuits en février 2024
Réponse de Mas le 13 févr. 2024
Brilliant! Thank you for your kind review!
10/10 Excellent
caroline
12 nov. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Une nuit au chaud
Une accueil nickel par une jeune fille quebecoise!! La chambre est très confortable. Le salon cuisine est très bien.
Douche avec bonne pression.
Bien situé par rapport au centre ville.
caroline
Séjour de 1 nuit en novembre 2023
Réponse de Mas le 13 févr. 2024
Hi Caroline! Thank you so much for your kind words and for choosing our services. We're thrilled to hear that you had a wonderful experience with us. We appreciate your feedback and hope to welcome you back in the future.
10/10 Excellent
Annette
1 janv. 2020
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Annette
Séjour de 1 nuit en décembre 2019
Réponse de Management le 29 janv. 2020
Thanks for your kind review!
6/10 Satisfaisant
Yaya, France
Voyage en groupe
24 oct. 2019
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
L'endroit est beau, par contre très très vieillot, équipement cuisine très minimaliste et insuffisant par rapport aux nombres de personnes
Prix très intéressant en basse saison
Yaya
Séjour de 3 nuits en octobre 2019
Réponse de Norrell le 25 oct. 2019
Thank you for taking the time to share your thoughts on your stay with us. We will take on board your feedback for our future guests.
8/10 Bien
Anne
5 avr. 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Comme il s'agit de plusieurs pavillons, il n'y a pas vraiment d'ambiance. Les dortoirs sont confortables. Les employés de la réception sont sympathiques et ils nous aident dans l'organisation d'activités.
Anne
Séjour de 3 nuits en avril 2019
Réponse de Norrell le 9 avr. 2019
Thanks for taking the time to leave us your thoughts on your stay at Pinewood
6/10 Satisfaisant
veronique, Noumea
26 janv. 2015
Les points faibles : Confort de la chambre
Bien situé
Endroit un peu en retrait du centre ville mais accessible en 10 minutes à pieds. La chambre est simple mais correct.Comme ce n'est pas un hotel le ménage laisse un peu a désirer mais çela depends des gens qui occupent les lieux avec vous.
veronique
8/10 Bien
jean claude
16 janv. 2015
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
jean claude
2/10 Horrible
JC MIDOL
1 févr. 2013
Les points faibles : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Pas trop éloigné du centre ville
Je garde une très mauvaise impression de l'hotel car les gens viennent là pour faire la fête une bonne partie de la nuit. Ils boivent beaucoup trop avec des dégats colatéraux de toutes sortes!!! La direction de l'hotel ne fait rien pour que cela change!!!
JC MIDOL
6/10 Satisfaisant
Eugene
Voyage en famille
19 mai 2024
Les points forts : Personnel et service
You grt what you pay for
Eugene
Séjour de 1 nuit en mai 2024
Réponse de Reception team le 23 mai 2024
Hi Eugene, thank you for sharing your feedback with us. We appreciate your honesty and will take your comments into consideration as we strive to improve our services. If you have any specific suggestions on how we can enhance your experience, please feel free to share. Thank you again.
8/10 Bien
Mahendra
1 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
All good
Mahendra
Séjour de 2 nuits en avril 2024
2/10 Horrible
Ryan
Voyage en couple
27 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It was a terrible choice to stay there as the locks on the door were nonfunctional. We believed everything would be okay, but in the middle of the night, a stranger entered the room and quickly left upon seeing two people already inside. I felt completely unsafe. The next morning at 7 o'clock, there was a disturbance in the hallway as people were fighting and causing damage, waking us up ( but besides it was good stay very clean and staff was wonderful )
Ryan
Séjour de 1 nuit en avril 2024
Réponse de Mas le 1 mai 2024
Hi Ryan, thank you for sharing your experience with us. We're sorry to hear about the issues you encountered during your stay. Your safety and comfort are our top priorities, and we will address the concerns you've raised with our team to ensure a better experience for our guests.
6/10 Satisfaisant
juan manuel
21 avr. 2024
Les points forts : Propreté
A
juan manuel
Séjour de 3 nuits en avril 2024
Réponse de Pinewood lodge le 22 avr. 2024
Juan, thank you for the glowing review! We appreciate your feedback and look forward to welcoming you back soon.
6/10 Satisfaisant
Christian
15 avr. 2024
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Expensive for fairly shabby lodging.
Christian
Séjour de 1 nuit en avril 2024
Réponse de Mas le 17 avr. 2024
Hi Christian, thank you for sharing your feedback with us. We're sorry to hear that you found the lodging to be expensive and not up to your expectations. We appreciate your honesty and will take your comments into consideration as we strive to improve our services.
6/10 Satisfaisant
Li
Voyage en famille
14 avr. 2024
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Location is walkable to the town. Room is small, we booked for three people, buy the room is prepared for two people, no daily room cleaning service, I have to ask towels, toilet paper, mugs from the office. 4/2 midnight fire alarm go no explanation. We still don't know what is the cause.
Li
Séjour de 3 nuits en mars 2024
Réponse de Mas le 17 avr. 2024
Hi Li, thank you for sharing your feedback with us. We apologize for the inconvenience you experienced during your stay. We will address your concerns with our team to ensure better communication and service moving forward. We appreciate your understanding and hope to have the opportunity to welcome you back.
10/10 Excellent
Emma
10 avr. 2024
Emma
Séjour de 4 nuits en avril 2024
6/10 Satisfaisant
Shari
7 avr. 2024
Les points forts : Équipements
The showers did not drain properly, causing water to fill in the shower and overflow outside the shower.
Shari
Séjour de 1 nuit en avril 2024
Réponse de Pinewood Lodge le 8 avr. 2024
Hi Shari, thank you for sharing your feedback with us. We apologize for the inconvenience you experienced with the showers. Your comments have been noted and will be addressed with our maintenance team to ensure this issue is resolved promptly. We appreciate your patience and understanding.
8/10 Bien
atsushi
3 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Hi Atsushi, thank you for taking the time to share your feedback with us. We're glad to hear that you found the private residences comfortable and clean. We'll take note of your concerns about the noise and the lack of shampoo. We hope to welcome you back soon!
10/10 Excellent
Khawaja Muhammad
1 avr. 2024
Khawaja Muhammad
Séjour de 1 nuit en avril 2024
8/10 Bien
Jennifer
Voyage en famille
1 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice and close for walking to and from town/activities
Jennifer
Séjour de 1 nuit en mars 2024
Réponse de Mas le 1 avr. 2024
Hi Jennifer, thank you for sharing your feedback with us. We're delighted to hear that you found our location convenient for exploring the town and activities. We appreciate your kind words and hope to welcome you back again soon.
2/10 Horrible
James, Blenheim
Voyage en famille avec de jeunes enfants
31 mars 2024
There is insufficient car parking for clients. We were told it would be first in forst served. If you dont get a park good luck finding one close by.
The fire alarm went off atv2 in the morning and our building plus one other were vacated.
No one turned up, no fire department, police or management.
The fire brigade did arrive later after a customer called them. If it had been a real emergency the buildings would have burned down.
Several customers and families remained locked out of their rooms after the fire alarm was turned off and it took an hour of waiting in the cold until someone turned up to let them in again. This resulted in a very poor nights sleep.
Management and staff did not even offer an apology.
I reccomend you stay somewhere else, we wont go back.
James
Séjour de 1 nuit en mars 2024
Réponse de Mas le 2 avr. 2024
Hi James, thank you for sharing your feedback with us. We are truly sorry to hear about your experience and the inconvenience you faced during your stay. We take your comments seriously and will address these issues with our team to ensure a better experience for all our guests in the future.
8/10 Bien
Anthony
29 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice location and clean
Anthony
Séjour de 2 nuits en mars 2024
Réponse de Mas le 31 mars 2024
Hi Anthony, thank you for your positive feedback! We're glad you enjoyed our location and found everything clean. We appreciate you taking the time to share your experience. If there's anything we can do to make your next visit even better, please let us know.
10/10 Excellent
Amy
Voyage en couple
29 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Close to CBD. Very helpful and friendly staff. Great value.
Amy
2/10 Horrible
Anika
27 mars 2024
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Avoid the pinewood lodge. A case of stuffing the maximum number of people into as small a space as possible. Most cheap lodgings have redeeming factors, this doesn't. Almost a case of misadvertising. 13 people on a tiny kitchen and no storage space. Shell out a few extra dollars to stay elsewhere, or save a but more and stay in a cheaper place, I doubt it'll be worse.
Anika
Séjour de 3 nuits en mars 2024
Réponse de Mas le 31 mars 2024
Hi Anika, thank you for sharing your feedback with us. We're sorry to hear about your experience at the Pinewood Lodge. We appreciate your insights and will take them into consideration as we strive to improve our accommodations. We hope you give us another chance in the future.
10/10 Excellent
Preetam
Voyage en famille
26 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Handy location near to city centre.
Preetam
Séjour de 1 nuit en mars 2024
Réponse de Pinewood le 27 mars 2024
Preetam, thank you for highlighting our convenient location near the city center. We're glad to hear you found it helpful. If there's anything else we can assist you with in the future, please don't hesitate to reach out. We appreciate your positive feedback!
8/10 Bien
Komal Vishal
Voyage en famille
23 mars 2024
Les points forts : Personnel et service et équipements
Friendly staff and availability of fully equipped kitchen
Komal Vishal
Séjour de 1 nuit en mars 2024
Réponse de Mas le 23 mars 2024
Hi Komal, thank you for your positive feedback! We're glad to hear that you found our staff friendly and enjoyed having a fully equipped kitchen available. If there's anything else we can do to enhance your experience, please don't hesitate to let us know. We appreciate your support!
4/10 Médiocre
Natalie
Voyage en famille
23 mars 2024
Les points forts : Personnel et service
The room was very small with no seats to sit. Very small bathroom and the toilet would keep running . Kettle was too tiny, could barely get it under the bathroom sink. Would not stay here again for the high peice they charged.
Natalie
Séjour de 1 nuit en mars 2024
Réponse de Mas le 23 mars 2024
Hi Natalie, we're sorry to hear about your experience. Your feedback is invaluable to us and we will address the issues you've raised with our team. We see that you stayed in our Deluxe Ensuite room, there is a table and chair in the room plus an entire sitting room in the common area. We strive to provide the best service possible and hope for the opportunity to make it right. Thank you for bringing this to our attention.
10/10 Excellent
Suresh
15 mars 2024
Suresh
Séjour de 1 nuit en mars 2024
8/10 Bien
Shari
13 mars 2024
Les points forts : Équipements
Really like the proximity to Queenstown this lodge is located!
Shari
Séjour de 1 nuit en mars 2024
Réponse de Pinewood Lodge le 19 mars 2024
Hi Shari, thank you for your positive feedback! We're glad to hear that you enjoyed the location of our lodge near Queenstown. We strive to provide a convenient and enjoyable experience for all our guests. We appreciate your review and hope to welcome you back again soon!
2/10 Horrible
Tejaswy
Voyage en famille
13 mars 2024
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Did not let us check in on time and kept us waiting for hours.
Tejaswy
Séjour de 2 nuits en mars 2024
Réponse de Eugen le 14 mars 2024
Hi Tejaswy, we're sorry to hear about your experience with us. We apologize for the inconvenience caused by the delay in your check-in process. Your feedback is valuable to us, and we'll make sure to address this issue to improve our service. Thank you for bringing this to our attention.
10/10 Excellent
Paul
Voyage en couple
11 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very clean and quiet. Functional. Well located
Paul
Séjour de 2 nuits en mars 2024
Réponse de Eugen le 14 mars 2024
Hi Paul, thank you for taking the time to share your experience with us! We're thrilled to hear that you found our location clean, quiet, and convenient. We appreciate your positive feedback and hope to welcome you back again soon.
8/10 Bien
Alan
11 mars 2024
Alan
Séjour de 2 nuits en mars 2024
10/10 Excellent
Rhondad
7 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
We liked the common kitchen and eating area and the common living room. Also appreciated all the outdoor eating tables available. It was a nice space for us as a couple but also great for a group of family or friends.
Rhondad
Séjour de 1 nuit en mars 2024
Réponse de Mas le 8 mars 2024
Hi Rhonda! We're thrilled to hear that you enjoyed our common areas and outdoor dining options. We strive to create a welcoming space for both couples and groups. Thank you for taking the time to share your positive experience. We look forward to welcoming you back soon!
8/10 Bien
Karen
Voyage en famille
7 mars 2024
Les points forts : Personnel et service et équipements
Excellent location to access the town centre. Reasonable shared facilities
Karen
Séjour de 3 nuits en mars 2024
Réponse de Mas le 8 mars 2024
Hi Karen, thank you for sharing your feedback with us! We're glad to hear you found our location convenient for accessing the town center. We appreciate your comments on our shared facilities and will continue to strive for improvement. We hope to welcome you back soon!
8/10 Bien
Shari
6 mars 2024
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Shari
Séjour de 1 nuit en mars 2024
8/10 Bien
Cara
Voyage en famille
6 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice, clean, and quiet. Loved the views from the patio
Cara
Séjour de 2 nuits en mars 2024
Réponse de Mas le 8 mars 2024
Hi Cara, thank you for taking the time to share your feedback. We're thrilled to hear you enjoyed the nice, clean, and quiet environment, as well as the views from the patio. We appreciate your kind words and hope to see you again soon!
8/10 Bien
Stephen
Voyage en groupe
26 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Good location. Good value for Queenstown. Would stay again. We were in1 bed self contained apartment.
Stephen
Séjour de 6 nuits en février 2024
Réponse de Cris le 27 févr. 2024
Hi Stephen, thank you for sharing your experience with us! We're glad to hear that you enjoyed the location and found value in your stay with us. We appreciate your feedback and look forward to welcoming you back in the future.
8/10 Bien
Colleen
Voyage en famille
25 févr. 2024
Les points forts : Personnel et service
we felt that this property was not good value for money.
Colleen
Séjour de 1 nuit en février 2024
Réponse de Cris le 27 févr. 2024
Hi Colleen, thank you for sharing your feedback with us. We're sorry to hear that you didn't feel like you got good value for your money during your visit. We appreciate your input and will take your comments into consideration as we strive to improve our services.
8/10 Bien
Maria
23 févr. 2024
Maria
Séjour de 4 nuits en février 2024
6/10 Satisfaisant
Pam
20 févr. 2024
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Pam
Séjour de 1 nuit en février 2024
8/10 Bien
Rebecca
15 févr. 2024
Les points forts : Propreté et personnel et service
I stayed 2 nights on two separate occasions throughout my stay. Parking was a little difficult but excellent walking distance to main shops. Other guests were quite loud on first stay.
Rebecca
Séjour de 1 nuit en février 2024
Réponse de Suz le 18 févr. 2024
Hi Rebecca, thanks for the feedback! We understand the limited parking can be tricky at peak times of the year. Apologies you were inconvenienced by noisy guests - we do have a 24-hour security team available to deal with noise complaints, as we have a site-wide property noise curfew of 9pm. Hope to see you again!
8/10 Bien
Judith
15 févr. 2024
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Judith
Séjour de 2 nuits en février 2024
Réponse de Suz le 18 févr. 2024
Thanks for the feedback Judith :) We hope to see you again!
6/10 Satisfaisant
Tracy
Voyage en couple
11 févr. 2024
Liked that it was within walking distance to the center of town.
Tracy
Séjour de 2 nuits en février 2024
Réponse de Mas le 13 févr. 2024
We appreciate the review about us being close to the center of town, and other factors on how we could have increased your experience?
10/10 Excellent
Brent
7 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Cozy mountain hideaway
This place is rad, and very affordable in a rather expensive city.
The front desk dude helped me book a tour to Milford Sound, check in was easy, I found good parking and my room had two super comfy beds and an incredible shower.
Bonus, there was a kettle with free coffee and tea.
Also, the location is astounding - right at the base of a beautiful mountain decked out in pine trees, and a 10 minute walk to town.
Brent
Séjour de 2 nuits en février 2024
Réponse de Mas le 13 févr. 2024
Love your very detailed and positive review, we will definitely be looking forward to welcoming you again and provide you with a similar experience.
10/10 Excellent
Max
5 févr. 2024
Awesome place for a night!
Max
Séjour de 1 nuit en février 2024
Réponse de Mas le 13 févr. 2024
Brilliant, welcome anytime!
2/10 Horrible
Richard
4 févr. 2024
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Dreadful place.
The worst place we have ever stayed.
Run down, takes basic to a new low. Dreadful bathroom, poor bedrooms.
Just awful and expensive.
Richard
Séjour de 1 nuit en février 2024
Réponse de Mas le 13 févr. 2024
Hi Richard, we are sorry to hear about your negative experience, we are in the process of renovating the building you were in so hopefully you will give us a second chance which will give us an opportunity to be better next time round.
8/10 Bien
Min
31 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Good location
Min
Séjour de 1 nuit en janvier 2024
Réponse de Mas le 14 févr. 2024
Thank you for your positive review!
4/10 Médiocre
John
24 janv. 2024
John
Séjour de 1 nuit en janvier 2024
4/10 Médiocre
Nigel
18 janv. 2024
Les points forts : Propreté
Les points faibles : Infrastructures et conditions de l’hébergement
Nigel
Séjour de 2 nuits en janvier 2024
Réponse de Mas le 13 févr. 2024
Hi Nigel, sorry for your negative experience based on your review, would you be able to share some details on how we might improve?
8/10 Bien
Yamamoto
Voyage en couple
18 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Les points forts : Propreté, personnel et service, confort de la chambre
Helt ok och vackert
Jag tyckte mycket bra om boendet de hade allt vi kunde önska Boendet ligger mycket fint nära till centrala stan vi är helt nöjda i alla avseenden utom möjligen att byggnaderna är lite slitna och att inte anläggningen har hotellstandard men med tanke på priset som är fantastiskt lågt är det helt ok alltihop
Toivo
Séjour de 1 nuit en janvier 2024
Réponse de Mas le 13 févr. 2024
We really appreciate your positive & kind review, we understand the comment about the dated buildings and are definitely looking into that.