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Avis sur Homewood Suites by Hilton Raleigh - Crabtree Valley

3 out of 5
Homewood Suites by Hilton Raleigh - Crabtree Valley
5400 Homewood Banks Dr, Raleigh, NC

Avis

8,6

Excellent

Note des voyageurs de 10 (Excellent), d’après 540 avis sur 968." "
Note des voyageurs de 8 (Bien), d’après 254 avis sur 968." "
Note des voyageurs de 6 (Satisfaisant), d’après 102 avis sur 968." "
Note des voyageurs de 4 (Médiocre), d’après 36 avis sur 968." "
Note des voyageurs de 2 (Horrible), d’après 36 avis sur 968." "

8,6/10

Propreté

9,0/10

Personnel et service

8,0/10

Équipements

8,4/10

Infrastructures et conditions de l’hébergement

8,4/10

Écoresponsabilité

Avis

6/10 Satisfaisant

Gregory

Voyage en famille
Les points forts : Personnel et service et équipements
Pool closed, shower head not working. Light cover fell on me.
Séjour de 4 nuits en mai 2024

10/10 Excellent

Catherin

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I liked the way it felt safe. Also, the rooms are spacious.
Séjour de 1 nuit en mai 2024

8/10 Bien

Jacqueline

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
We only stayed one night, but the suite was clean and comfortable.
Séjour de 1 nuit en mai 2024

10/10 Excellent

Eddie

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We will definitely stay here again!! We had some issues in our room with smoke detector going off and the main light out in the bathroom and maintenance came right up and fixed it! Room was very spacious and comfortable!
Séjour de 2 nuits en mai 2024

10/10 Excellent

Rebecca, Raleigh

Voyage en famille, Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It’s safe and the staff is extremely friendly.
Séjour de 2 nuits en avril 2024

4/10 Médiocre

Angie

Voyage en famille, Voyage avec des animaux de compagnie
Les points forts : Propreté
Les points faibles : Infrastructures et conditions de l’hébergement
The property is so run down. Bathroom walls were all stained, scratched up, wood floor buckled and sticky. Door knobs and bars ends were almost came out from the doors/walls. Table would be shaking when AC unit was working.
Séjour de 3 nuits en mai 2024

10/10 Excellent

Sean

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mai 2024

10/10 Excellent

Amanda

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
It was a nice place in a good area, convenient location- decent breakfast.
Séjour de 3 nuits en mai 2024

10/10 Excellent

Jason

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Breakfast
Séjour de 1 nuit en mai 2024

8/10 Bien

Kimberly

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
It was overall great property, my room needed some maintenance on HVAC, and my patio sliding door was off leaning against the other door. The room was clean and the furnishings were fine. Overall, 4 stars.
Séjour de 2 nuits en mai 2024
Réponse de Shawn le 11 mai 2024
Thank you for sharing your experience. Come back soon.

6/10 Satisfaisant

Robert

Voyage en famille
Les points forts : Propreté et personnel et service
Nice- rooms are a bit dated but great location and comfortable suites
Séjour de 2 nuits en mai 2024
Réponse de Shawn le 11 mai 2024
Thank you for sharing your experience. We strive to provide a comfortable stay.

10/10 Excellent

Amber Parker

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff was very friendly and helpful
Séjour de 3 nuits en mai 2024
Réponse de -Shawn le 11 mai 2024
Thank you for sharing your experience. We strive to provide a comfortable stay.

4/10 Médiocre

Bart, Mount Pleasant

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Property and rooms, worn out and needs major face lift. The staff on the other had were fantastic, very friendly and helpful. They went above and beyond.
Séjour de 2 nuits en mai 2024

8/10 Bien

Leah

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very quiet, clean and friendly especially convenient area for shopping and other attractions
Séjour de 4 nuits en mai 2024
Réponse de -Shawn le 11 mai 2024
Thank you for sharing your experience. We strive to provide a comfortable stay.

10/10 Excellent

Sapan

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great property close to everything. Right next to the mall and a nice mexican restaurant.
Séjour de 2 nuits en avril 2024
Réponse de Shawn le 11 mai 2024
Thank you for sharing your experience. We strive to provide a comfortable stay.

10/10 Excellent

Marlen

Ok
Séjour de 3 nuits en avril 2024

6/10 Satisfaisant

Maurice

Voyage en famille
There was ice cream and ice in our freezer that was left behind no extra linen for our sofa bed, also golf balls on the floor in our room.
Séjour de 2 nuits en avril 2024

8/10 Bien

Chalice

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Convenient and clean
Séjour de 1 nuit en avril 2024

10/10 Excellent

Kruttika

Séjour de 1 nuit en avril 2024

6/10 Satisfaisant

Amanda

Voyage avec des animaux de compagnie, Voyage d’affaires
Les points forts : Personnel et service
Property feels a little dated on the outside but the inside was pretty clean with nice size rooms.
Séjour de 4 nuits en avril 2024

8/10 Bien

anissa

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great place to stay. Breakfast could be better but not bad. Front desk was very pleasant. Staff were helpful. Would stay again
Séjour de 1 nuit en avril 2024

6/10 Satisfaisant

Jessica

Les points forts : Propreté et personnel et service
It was a great location and we love a free breakfast however the pull out coach was terrible and I had to go down and get the sheets as a staff member did not bring it up. Other than one of the staff, named Stephanie who was great, the others seem miserable and not helpful.
Séjour de 1 nuit en avril 2024

10/10 Excellent

Twyla

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Beautful property. Will definately stay again!
Séjour de 1 nuit en avril 2024

10/10 Excellent

Barbi

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I enjoyed my stay. The room made me feel at home. The breakfast could have been better.
Séjour de 2 nuits en avril 2024

10/10 Excellent

Chris

Séjour de 1 nuit en avril 2024

2/10 Horrible

Matthew

Séjour de 1 nuit en avril 2024

10/10 Excellent

Lisa

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Hotel was clean. Room was big and beds were comfortable. Easy to get an Uber. Staff were very friendly and helpful. Can easily walk to mall from hotel. Great Mexican restaurant right next door.
Séjour de 2 nuits en avril 2024

8/10 Bien

Latrice

Voyage en famille, Voyage en groupe
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
My only main concern was the cleanliness of the rooms. I feel there should be more time and attention invested when cleaning each room.
Séjour de 3 nuits en avril 2024

10/10 Excellent

Joey

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
My stay was nothing short of excellence and will continue to come back for future stays.
Séjour de 4 nuits en avril 2024

6/10 Satisfaisant

Kerri

Voyage en famille
The property unfortunately needs updating. We stayed in two bedroom suite, needed windows open due to heavy must smell. No where to really just hang out as large crowd unless in dining style chairs. Outside was very dirty, it is the spring, and I know there was heavy pollen, but it was never cleaned off and able to sit on due to it being so incredibly dirty. We were just unfortunately disappointed in our stay, your staff and personal, however our wonderful and extremely kind and friendly.
Séjour de 3 nuits en mars 2024

8/10 Bien

Teresa

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de -Shawn le 6 avr. 2024
Thank You! Please come Back and visit

8/10 Bien

Scott

Séjour de 1 nuit en avril 2024

6/10 Satisfaisant

Lucy, Raleigh

Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
The carpet, furniture, tvs etc were old and sagging. The tv doesn’t have Netflix option. Internet buggy. Staff was great
Séjour de 1 nuit en mars 2024
Réponse de Bri le 28 mars 2024
We'll work on your concerns, Thank you for staying with us

10/10 Excellent

Rebecca

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Room size great
Séjour de 1 nuit en mars 2024
Réponse de Bri le 28 mars 2024
Glad you enjoyed your stay

4/10 Médiocre

Mary

Les points forts : Infrastructures et conditions de l’hébergement
Les points faibles : Propreté
Issues with cleanliness.
Séjour de 1 nuit en mars 2024
Réponse de Front Office le 28 mars 2024
Please contact us so we can come to a resolution

10/10 Excellent

Deborah

Les points forts : Propreté et personnel et service
Séjour de 3 nuits en mars 2024
Réponse de Bri le 28 mars 2024
We're glad you enjoyed your experience

6/10 Satisfaisant

Ayesha

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Propreté
The bedding from the previous guest was still on the bed. That was a real turnoff. When I went to the front desk to advise the young woman she did not seem surprised at all. As a matter of fact, she was having a conversation on the phone and told the person on the phone “obviously the F’ing sheets in 106 weren’t changed. I walked away and she sent maintenance to change them.
Séjour de 2 nuits en mars 2024
Réponse de -Shawn le 31 mars 2024
I do apologize for the inconvenience and the lack of professionalism. This has been escalated to the proper management and will be handled accordingly. Thank you for your patience as we try to rectify this situation.

10/10 Excellent

Anthony

Séjour de 1 nuit en mars 2024

4/10 Médiocre

CORRIE

Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
The hotel needs a renovation badly! Elevators squeak while in use and the doors stall to open. The carpet in the hallways is old and shows faded stain removals; the tubs in the bathrooms are very outdated; haven't seen tubs that old in hotels in years. Not worth the $201 spent to stay.
Séjour de 1 nuit en mars 2024
Réponse de Front Office le 28 mars 2024
We're sorry you did not enjoy your stay

10/10 Excellent

Susan

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Front desk very personable n friendly.
Séjour de 1 nuit en mars 2024
Réponse de Bri le 28 mars 2024
Thank you for the compliment, we're glad you enjoyed your experience with us

8/10 Bien

Maryann

Voyage en couple
Les points forts : Personnel et service et équipements
Les points faibles : Infrastructures et conditions de l’hébergement
Location was perfect, and staff was amazing and super friendly and helpful. Overall cleanliness of the room was disappointing as there were stains in the carpet and bathtub/shower had mold and stains in the tub.
Séjour de 1 nuit en mars 2024
Réponse de Bri le 28 mars 2024
We're looking into your concerns, glad you otherwise enjoyed your stay

4/10 Médiocre

Tavaris

Voyage en famille avec de jeunes enfants
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
After paying $200 for one night I expected a place that would have been kept up a lot better. This hotel is filthy, there’s only one elevator being used, & it sounds like it’s about to break down at any moment. I definitely wouldn’t recommend this property to anyone.
Séjour de 1 nuit en février 2024
Réponse de Front Office le 28 mars 2024
Please contact us to let us know how we could have made your experience better.

2/10 Horrible

Martin

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
We had a cockroach in our shower
Séjour de 2 nuits en février 2024
Réponse de Front Office le 28 mars 2024
We apologize you had such and unfortunate experience; please contact us to resolve your issue

6/10 Satisfaisant

Gayle

Les points forts : Propreté
We liked the beautifully planted terrace. The morning breakfast staff was very nice and friendly, as were the maids. The front desk, however, not so much. Not friendly, AT ALL and couldn't really answer questions about the area. "Google it", is not a response.
Séjour de 3 nuits en février 2024
Réponse de Front Office le 28 mars 2024
We apologize for the inconvenience, please contact us to resolve your issue.

8/10 Bien

Anna

Les points forts : Propreté, personnel et service, confort de la chambre
Séjour de 2 nuits en février 2024
Réponse de Bri le 28 mars 2024
Thank you for your stay

8/10 Bien

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, confort de la chambre
Great staff and location. Elevators and rooms needed updating.
Séjour de 3 nuits en février 2024
Réponse de Bri le 27 mars 2024
We're glad that you enjoyed your stay

10/10 Excellent

patrick

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Incredible and friendly staff!!!
Séjour de 1 nuit en février 2024
Réponse de Bri le 27 mars 2024
We're glad you enjoyed your experience with us

10/10 Excellent

Mark

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very quick and nice place . Stuff was very friendly . Will be staying again in the future.
Séjour de 1 nuit en février 2024
Réponse de Bri le 27 mars 2024
We're glad you enjoyed your stay; look forward to seeing you again

4/10 Médiocre

Millicent

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
We were very disappointed after traveling 4 hrs Arrived after check in and were still told we would need to wait 20 minutes for our room. We had to wait almost one hour in lobby with people who brought a pit bull to stay at the hotel. We asked for some of our stay to be reduced cost due to the fact we could not check in for time that we were paying for and told they would not do this due to Expedia reservation. We were sent to a sister Hilton hotel and even worse situation. Finally were able to stay at a 3rd hotel. Unacceptable situation!! Staff was able to cancel the booking at the desk....so they could have then rebooked under regular reservation enabling them to discount our stay for us. We would not stay here again.
Séjour de 1 nuit en février 2024
Réponse de Front Desk le 19 févr. 2024
Mrs. Millicent, I'm sorry to hear about your disappointment with us and I would like to personally assist you with making things right. I will reach out today to discuss, what we can do to assist you with your inconvenience.

10/10 Excellent

Tonya

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Clean rooms
Séjour de 1 nuit en février 2024
Réponse de Bri le 27 mars 2024
Thank you for your stay