Studio, 2 lits doubles, non-fumeur

Avis sur Extended Stay America Suites Red Bank Middletown

2.5 out of 5
Extended Stay America Suites Red Bank Middletown
329 Newman Springs Rd, Red Bank, NJ

Avis

6,6
Note des voyageurs de 10 (Excellent), d’après 245 avis sur 1000." "
Note des voyageurs de 8 (Bien), d’après 227 avis sur 1000." "
Note des voyageurs de 6 (Satisfaisant), d’après 211 avis sur 1000." "
Note des voyageurs de 4 (Médiocre), d’après 164 avis sur 1000." "
Note des voyageurs de 2 (Horrible), d’après 153 avis sur 1000." "

6,8/10

Propreté

7,6/10

Personnel et service

6,4/10

Équipements

6,4/10

Infrastructures et conditions de l’hébergement

6,8/10

Écoresponsabilité

Avis

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Positif !
Personnel très sympathique. Petit déjeuner pas très varié mais bien suffisant. Le petit côté cuisine est très pratique. La chambre est bien spacieuse et confortable. très propre. Le seul problème peut être le bruit selon les voisins de chambre que vous avez (on entend assez bien ce qu'il se passe dans la chambre à côté)
Séjour de 7 nuits en novembre 2019
Réponse de Hotel Management le 22 nov. 2019
Thank you for taking the time to write a review about your stay with us at Extended Stay America. It is great to hear you enjoyed your stay overall and liked your comfortable suite and fully equipped kitchen. However, we are sorry for the inconvenience you faced due to the noise from other guests. We wish we had the opportunity to address the issue while you were here as we would have done our best to ensure you were comfortable. We appreciate you being our guest and hope to see you again soon. Sincerely, Hotel Management

6/10 Satisfaisant

Mario, Quebec

Les points forts : Propreté
Séjour de 2 nuits en octobre 2018
Réponse de Hotel Management le 29 oct. 2018
Mario, thank you for being our guest. We are pleased overall you enjoyed your stay and hope to have another opportunity of welcoming you back soon for a much better experience. Sincerely, Hotel Management

8/10 Bien

Francis

Need refreshing!
Was ok, will need rereshing. Sticky floors. Nice people! Service excellent!
Séjour de 1 nuit en septembre 2018
Réponse de Hotel Management le 13 sept. 2018
Francis, thank you for taking the time to review Extended Stay America. We’re glad to know you were pleased with the service provided by our staff and that overall you had a pleasant time with us. However, we’re sorry for the cleanliness issue you experienced in your room. We have discussed your feedback with our housekeeping team, and we’re taking necessary steps to be more diligent with our efforts moving forward. Hopefully, we will have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management

10/10 Excellent

Roseanne

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Check in was friendly and efficient. Room is clean. Location is near the parkway and convenient.
Séjour de 1 nuit en mai 2024

6/10 Satisfaisant

Greta

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024

10/10 Excellent

Ricardo

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Would go back!
Séjour de 1 nuit en mai 2024

6/10 Satisfaisant

Luqman, Baltimore

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Everything was easy to get into. We check in late with no issues at all. The room and beds were good. A little confusing to find the room, but we found it. The issues we had was the room door and not alot of bath essentials. I like that there was a kitechen, microwave, and full on friedge. The ither issue is breakfast. There wasn't much so we ate out. This hotel is meant to be stayed at 2 to 3 days atba time. Its conveniet and does its job. Overall, the stay was fine. Area(red bank), was very pleasent as well. Thank you.
Séjour de 2 nuits en mai 2024
Réponse de Hotel Management le 13 mai 2024
Dear Luqman, We appreciate your detailed feedback regarding your recent stay with us. It is wonderful to hear that your check-in process was smooth and that you found the room and beds satisfactory. However, we apologize for any confusion you experienced in locating your room and for the inconvenience caused by the room door and limited bath essentials. Your comments regarding our kitchen amenities are noted, and we are glad you found them helpful. We regret that our breakfast offerings did not meet your expectations, and we will certainly consider your feedback for future improvements. Thank you for choosing to stay with us, and we hope to welcome you back for another pleasant stay in the future.Sincerely,Hotel Management

10/10 Excellent

Zsigmond

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
One of the best hotels I've ever stated squaliness.Quiet kitchen the price everything Couldn't complain if I wanted to
Séjour de 1 nuit en avril 2024
Réponse de Hotel Management le 9 mai 2024
Dear Zsigmond, We are so grateful for your kind words and for claiming us as the most favorite hotel you have ever visited! It is always wonderful to see when our guests are able to enjoy everything about our hotel, and we appreciate you highlighting the price and having a kitchen in the room. We truly pride ourselves on providing an exceptional stay for our guests, and it means the world to us to read your comments. Our staff is devoted to ensuring each guest feels at home and has the desire to return, and we do hope to see you again soon here at Extended Stay America.Sincerely,Hotel Management

4/10 Médiocre

Matthew

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Poor service, keys never worked.
Séjour de 3 nuits en mai 2024
Réponse de Hotel Management le 6 mai 2024
Dear Matthew, We sincerely apologize for your inconvenience with your room keys. Our top priorities are providing reliable service and ensuring seamless access to our facilities. We apologize for falling short of this standard during your stay. Your feedback is invaluable, and we will promptly address this issue with our team to prevent any recurrence. Please accept our apologies for any frustration this may have caused. We appreciate your understanding and hope you'll consider giving us another chance to provide you with a more positive experience.Sincerely,Hotel Management

8/10 Bien

Scott

Séjour de 2 nuits en avril 2024

8/10 Bien

Brooke

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nice staff
Séjour de 2 nuits en mars 2024
Réponse de Hotel Management le 29 avr. 2024
Dear Brooke, We are delighted you had a positive experience with the staff at Extended Stay America! Providing excellent service is our priority, and we are thrilled you were well taken care of during your stay. Thank you for your kind words, and we look forward to welcoming you back for another enjoyable visit!Sincerely,Hotel Management

8/10 Bien

nadine

Voyage en couple
Les points forts : Personnel et service
The staff was very nice but the hotel looks like it houses low income individuals and it’s visible. Didn’t expect that in that area
Séjour de 1 nuit en avril 2024

2/10 Horrible

Joseph

Voyage en couple
Les points forts : Propreté, personnel et service, équipements
Les points faibles : Infrastructures et conditions de l’hébergement
Vintage electrical items were terribly worn out and totally -FIRE HAZARDS- ROOM 232-- the desk side lamp actually blew SPARKS as we turned it on -so we unplugged it--AND the wall lamp beside the kitchen counter is soo old that it would not remain upright and would slip loose and not stay intact--so dangerous! WE WERE AFTAID TO STAY THE NIGHT----NO NO NO-SKIP THIS PLACE!
Séjour de 1 nuit en avril 2024
Réponse de Hotel Management le 27 avr. 2024
Dear Joseph, Thank you for reviewing your experience. We apologize that your stay was anything other than perfect. We sincerely apologize for the concerns you encountered due to maintenance issues. Your safety is our utmost priority, and we take such matters very seriously. Rest assured, we will address these issues immediately. Thank you for bringing this to our attention, and we hope to welcome you back for a much-improved experience.Sincerely,Hotel Management

8/10 Bien

Kenneth

Séjour de 1 nuit en avril 2024

4/10 Médiocre

Paul

Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en avril 2024

8/10 Bien

kerry, hazlet

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Only one soda machine
Séjour de 7 nuits en mars 2024
Réponse de Hotel Management le 21 avr. 2024
Dear Kerry, Thank you for choosing Extended Stay America. We appreciate your feedback and hope that your overall stay was pleasant. However, we apologize for any inconvenience caused by the limited availability of vending machines. We're constantly striving to improve our amenities and services, and your input helps us in that endeavor.Sincerely,Hotel Management

8/10 Bien

Eric

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Les points faibles : Équipements
The property was easy to get too and quite will stay again
Séjour de 1 nuit en avril 2024

10/10 Excellent

Shane, Howell

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff was amazing and I will be back for sure
Séjour de 1 nuit en février 2024
Réponse de Hotel Management le 19 avr. 2024
Dear Shane, It was truly a pleasure to read your fantastic review about Extended Stay America. Our ultimate goal is to provide every guest with exceptional hospitality, and we are thrilled to hear that we were successful in your case. Your kind words serve as an encouragement to all of us. Thank you for sharing your review with fellow travelers and your excitement about returning; we look forward to your next visit.Sincerely,Hotel Management

8/10 Bien

Tenika

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I had a lovely 1 night stay it was clean and the staff was friendly. I will stay again when I'm i town.
Séjour de 1 nuit en avril 2024

8/10 Bien

Brian

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Dated, furniture shows severe wear, however nice and quiet and beds were surprisingly ok
Séjour de 1 nuit en avril 2024
Réponse de Hotel Management le 15 avr. 2024
Dear Brian, We appreciate your feedback and are delighted that you found Extended Stay America nice and quiet during your stay. While we take note of your comments about the dated furniture and wear, we're pleased that you found the beds comfortable. Thank you for choosing us, and we hope to welcome you back again soon!Sincerely,Hotel Management

8/10 Bien

eric

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Good place to stay for weekend
Séjour de 1 nuit en avril 2024

10/10 Excellent

nancy

Les points forts : Propreté et personnel et service
Séjour de 1 nuit en avril 2024

10/10 Excellent

Sean

Voyage en famille avec de jeunes enfants, Voyage d’affaires
Les points forts : Équipements et infrastructures et conditions de l’hébergement
Staff was helpful
Séjour de 1 nuit en avril 2024
Réponse de Hotel Management le 8 avr. 2024
Dear Sean, We're thrilled that you found the staff at Extended Stay America to be helpful! Providing excellent service is our priority, and we're delighted that our team made a positive impression on your stay. Thank you for choosing us, and we look forward to welcoming you back for another pleasant experience soon!Sincerely,Hotel Management

8/10 Bien

Rodrigo

Séjour de 1 nuit en mars 2024

2/10 Horrible

Limarys López

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements
La limpieza de la habitación estaba horrible. Muy sucio en todos los aspectos . Necesitan limpiar bien las habitaciones en todos lados
Séjour de 1 nuit en mars 2024
Réponse de Hotel Management le 25 mars 2024
Dear Limarys, Thank you for your feedback. We apologize for the unsatisfactory cleanliness of your room during your stay. Providing a clean and comfortable environment for our guests is paramount, and we regret falling short of your expectations. Your feedback is crucial, and we are taking immediate steps to address this issue with our housekeeping team to ensure thorough and consistent cleaning throughout the hotel. We appreciate your patience and hope to have the opportunity to exceed your expectations on your next visit.Sincerely,Hotel Management

4/10 Médiocre

Dawn

Voyage en famille avec de jeunes enfants
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
The property looks nice from the outside. From the guy sleeping in the lobby to the awful smell of the room the inside was not great. The toilet moved when you sat on it. Stains on the bedding. The sink faucet was cracked. The furniture had seen better days and the burner on the stove was burnt to a crisp. There was a bunch of people running up and down the hallways screaming and banging on the doors on the 3rd floor causing dogs to bark in the hotel. It smelled funky. Fridge was clean though. None of the side table lights worked either. I can assure you, I’ll never pay to stay here again.
Séjour de 1 nuit en mars 2024
Réponse de Hotel Management le 25 mars 2024
Dear Dawn, Thank you for your feedback. We sincerely apologize for the unacceptable experience you had during your stay. Your feedback is deeply concerning, and we are investigating these issues with our team to address them immediately. Maintaining a peaceful and comfortable environment for our guests is our priority, and we regret that we failed to meet this standard. Please accept our apologies, and we assure you that corrective measures are being taken to prevent such incidents in the future.Sincerely,Hotel Management

4/10 Médiocre

Brian

Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
No one paper or plastic cup to be found.
Séjour de 1 nuit en mars 2024
Réponse de Hotel Management le 12 mars 2024
Dear Brian, We apologize for any inconvenience you experienced regarding the availability of cups during your stay. Your feedback is valuable, and we will ensure that our housekeeping team replenishes the necessary amenities promptly. If there is anything else we can assist you with during your stay, please don't hesitate to reach out to our front desk staff. We appreciate your understanding and hope to have the opportunity to enhance your experience in the future. Thank you for bringing this to our attention.Sincerely,Hotel Management

2/10 Horrible

Elizabeth

Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Not good at all
Séjour de 1 nuit en mars 2024
Réponse de Hotel Management le 11 mars 2024
Dear Elizabeth, We regret that we couldn't give you a better impression of our hotel, and we wish we could have had the opportunity to address your concerns while you were still here. Nothing is more important than ensuring our guests have a comfortable and relaxing stay, so we are sorry we could not make that happen for you. We hope you will give us another opportunity so we can leave you with a much better impression on your next visit. Sincerely,Hotel Management

10/10 Excellent

Dorcas

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
It was quiet and safe.
Séjour de 2 nuits en janvier 2024
Réponse de Hotel Management le 10 mars 2024
Dear Dorcas, We are thrilled to hear that you found Extended Stay America quiet and safe during your stay! Our top priorities are your comfort and security, and we are delighted you had a positive experience with us. Thank you for choosing us, and we hope to welcome you back soon for another pleasant stay!Sincerely,Hotel Management

10/10 Excellent

Valéria

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice
Séjour de 1 nuit en mars 2024

8/10 Bien

Gina

Voyage en couple
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
The room wasn’t as clean as other extended stays. The staff was very friendly
Séjour de 1 nuit en mars 2024
Réponse de Hotel Management le 9 mars 2024
Dear Gina, We appreciate your feedback regarding your recent stay at Extended Stay America. While we are delighted to hear that you found our staff to be friendly, we regret that the cleanliness of your room did not meet our usual standards. Please accept our apologies for any inconvenience this may have caused. Rest assured, we will address this matter with our housekeeping team to ensure a more enjoyable experience for our guests in the future. Thank you for bringing this to our attention, and we hope to welcome you back for an improved stay.Sincerely,Hotel Management

8/10 Bien

Cynthia

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
staff was very nice
Séjour de 1 nuit en mars 2024

10/10 Excellent

Stanley, Bavaro

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The only thing i did not like was that when I checked out my internet went off and i was on vacation without internet service at that time. I asked for an internet temporary code to ask for an Uber and the lady was rude and told me to use my own service and did not helped me at all
Séjour de 1 nuit en mars 2024
Réponse de Hotel Management le 3 mars 2024
Dear Stanley, We apologize for the inconvenience you experienced during your checkout. Providing assistance to our guests is our priority, and we regret any frustration caused by the internet issue. Your feedback is invaluable, and we will address this with our team to ensure improved service in the future. Thank you for bringing this to our attention. We hope to welcome you back for a more positive experience at Extended Stay America.Sincerely,Hotel Management

4/10 Médiocre

Mike

Les points forts : Propreté et équipements
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Phone was broken in room. I left private property out edibles from the dispensary on the desk, before the day out with marine brother! not there later in the evening when I returned. Assistant manager was the one in the room. edibles go missing. Management tells I trust my A Manager! They tell me the value of my stolen property! says her daughter works there at the dispensary, she had a medical card too. She wouldn’t steal. She still works here still, heard someone lost 300$ once! I’m in a wheelchair no handicap room for me. I’m on the third floor too. Instead manager wanted me out instead. I convinced him not to do that because I’ll be going to my congressman on you. Charged me outrageous amount for one week. Few good staff members! Great room service! Can’t complain there. Management needs fixing!
Séjour de 8 nuits en février 2024

8/10 Bien

Dave

Voyage en couple
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Staff was super friendly and courteous. Also impressed how they dealt with an unruly customer. Smell of room was a bit off.
Séjour de 1 nuit en février 2024

6/10 Satisfaisant

Doralba

Front desk has no decorum. I guess it’s to be expected at a low grade hotel
Séjour de 1 nuit en février 2024
Réponse de Hotel Management le 23 févr. 2024
Dear Doralba, Thank you for your review of our hotel. Please accept our deepest apologies for the level of service you received from one of the staff. We take our guests' comments seriously, as they will help us enhance the experience for future guests. Your observations are always appreciated as we continuously work to ensure the seamless delivery of the best hotel experience. Please give us another opportunity to provide you with better service.Sincerely,Hotel Management

8/10 Bien

Oswaldo

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
good price for the room
Séjour de 1 nuit en février 2024
Réponse de Hotel Management le 22 févr. 2024
Dear Oswaldo, Thank you for highlighting the positive aspects of your stay with us at Extended Stay America. We're pleased to hear that you found the room price reasonable. Your feedback is appreciated, and we hope to welcome you back for another enjoyable stay.Sincerely,Hotel Management

10/10 Excellent

Carlos

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
We loved it!!! Great front desk employees. Thanks.
Séjour de 1 nuit en février 2024

2/10 Horrible

Lauren

Voyage d’affaires
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hotel stay
Room is filthy
Séjour de 1 nuit en février 2024
Réponse de Hotel Management le 21 févr. 2024
Dear Lauren, On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping team to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon.Sincerely,Hotel Management

8/10 Bien

Shirley

Séjour de 1 nuit en février 2024

8/10 Bien

Rich

Les points forts : Équipements
Rite off the Parkway!! Wreaked of smoke!!
Séjour de 1 nuit en février 2024
Réponse de Hotel Management le 17 févr. 2024
Dear Rich, Thank you for choosing our hotel. We appreciate your high rating and hope you had a pleasant stay with us. Your comments provide valuable insight into areas where we can improve our guest services, and we appreciate you bringing these to our attention. We apologize for the inconvenience you experienced during your stay, and we will work diligently to address the issues you mentioned. Our team is committed to delivering the best possible experience to all our guests, and your feedback helps us achieve that goal. Thank you for choosing Extended Stay America. We hope to welcome you again soon.Sincerely,Hotel Management

10/10 Excellent

Theodore

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great experience, great staff
Séjour de 1 nuit en février 2024

10/10 Excellent

Cory

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Good price, everything was clean, no issues
Séjour de 1 nuit en février 2024
Réponse de Hotel Management le 14 févr. 2024
Dear Cory, We're thrilled to hear that you enjoyed your stay at Extended Stay America and found it clean and hassle-free at a good price. Your satisfaction is important to us, and we appreciate your positive feedback. Thank you for choosing to stay with us, and we hope to welcome you back soon!Sincerely,Hotel Management

10/10 Excellent

Oswaldo

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
we like it it has a little kitchen, we bring food and save money not going to restaurants
Séjour de 1 nuit en février 2024

8/10 Bien

eric

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nice quiet will stay again
Séjour de 1 nuit en février 2024
Réponse de Hotel Management le 10 févr. 2024
Dear Eric, We are delighted that our hotel met your expectations. It is a pleasure to know you enjoyed your time with Extended Stay America and were pleased with the service. Please return and see us again soon.Sincerely,Hotel Management

4/10 Médiocre

joseph

Les points faibles : Infrastructures et conditions de l’hébergement
Séjour de 2 nuits en février 2024

8/10 Bien

Kenneth

Voyage en couple
Friendly and helpful staff. Nice clean quiet room.
Séjour de 1 nuit en février 2024

6/10 Satisfaisant

Adrianna

Voyage en famille avec de jeunes enfants, Voyage en famille, Voyage en groupe
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Staff was nice and friendly but our room certainly hadnt been swept or moped before our arrival.
Séjour de 2 nuits en février 2024
Réponse de Hotel Management le 5 févr. 2024
Dear Adrianna, Thank you for choosing our hotel for your visit. While we are glad you were satisfied with many aspects of your stay, we are disappointed that we did not meet all of your expectations. We take your concerns seriously and appreciate the feedback. Our goal is to deliver outstanding service to every guest at every opportunity. Therefore, we hope you will come back soon and let us show you the hospitality we are known for providing. Sincerely,Hotel Management

10/10 Excellent

Edward

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Easy check on. Knowledgeable associate
Séjour de 1 nuit en février 2024
Réponse de Hotel Management le 4 févr. 2024
Dear Edward, Thank you so much for your outstanding review. We are glad that you were pleased with our check in service and our staff. Thank you for choosing Extended Stay America, and we hope to have the opportunity to welcome you back any time you are in the area.Sincerely,Hotel Management

6/10 Satisfaisant

Patrick

Voyage en famille
Les points forts : Propreté et personnel et service
Staff was nice, friendly and helpful. room was very dated and the bed was terrible. The morning breakfast was substandard, granola bars, oatmeal packets and coffee and tea were provided.
Séjour de 6 nuits en janvier 2024
Réponse de Hotel Management le 3 févr. 2024
Dear Patrick, We appreciate your kind words about our friendly and helpful staff. We apologize for any inconvenience with the room's dated appearance and the discomfort of the bed. Your feedback is valuable; we'll use it to improve our services. Regarding breakfast, we'll explore ways to enhance our offerings. Your input helps us make positive changes for a better guest experience. Thank you for sharing your thoughts, and we hope to have the opportunity to welcome you back for an improved stay in the future.Sincerely,Hotel Management