2/10 Horrible
nicole d.
19 août 2023
Les points faibles : Propreté
Rental NOT as expected
I am not one to complain but I feel compelled to review this rental property and the property management team to warn others. The trip began by being locked outside for over an hour with a garage code that did not work. The only reason we got inside was by tracking down a maintenance person to assist us. The property management never returned our call or helped with the issue.
There was most definitely a cat in the home previously which caused for a very uncomfortable and shortened stay for one of our family members who was very allergic. This pet (or any pet in the rental) was never disclosed to us. The pipes make a terrible, loud noise anytime anyone runs the water in a sink or shower so needless to say people were awakened very early in the morning or late at night by this.
The home was EXTREMELY dirty. We did request clean sheets which were brought to us the second day. We had to buy cleaning products to scrub the floors and counters. There was dried up food on the table and countertops. There were leaky ant traps on the kitchen floor.
The appliances that were listed as “updated” were very old. The refrigerator has a broken ice maker and water dispenser. The grill was so dirty with old food that it was unusable.
There were multiple other smaller issues such as dirty and torn rugs on the home. Spilled drinks and food down the walls and on baseboards, etc.
I called and emailed Vacasa daily. We are still waiting for a response from their local team.
nicole d.
Séjour de 7 nuits en août 2023