Dear PulkeetThank you for your feedback. We are disheartened to hear about your less than perfect experience with us.However you haven't raised any issue while your stay and you asked team to offer you complementary meal upgrade but as per availability we offered you free room upgrade but you again insisted for complementary meal therefore we offered you free evening snacks and tea/coffee which you accepted happily. We would like to assure you that such is not the standard of hospitality we boast of and we regret the inconvenience caused to you during your stay. Would request you to kindly treat this experience as a one-off and give us a chance to prove our hospitality. We look forward to serving you in near future. Sincerely Team FTP Hotels

Dear GuestThanks for taking out your valuable time for reviewing us. We are pleased to know that you had a comfortable stay. We look forward to welcome you again.