Liebe Majbritt,Vielen Dank, dass Sie sich die Zeit genommen haben, uns Ihre Erfahrungen im RED ROOF INN ROCHESTER - HENRIETTA mitzuteilen. Es tut mir leid, dass Ihr Aufenthalt nicht Ihren Erwartungen entsprochen hat. Bitte akzeptieren Sie unsere aufrichtige Entschuldigung für die mangelnde Sauberkeit und Größe des Zimmers, zusammen mit den anderen hervorgehobenen Problemen, die Ihren Aufenthalt behindert haben.Wir bei Red Roof möchten Ihr Vertrauen in unsere Fähigkeit, ähnliche Probleme in Zukunft zu verhindern. Bitte wissen Sie, dass wir Sie als unseren Gast schätzen und Ihr Geschäft schätzen. Vielen Dank, dass Sie Ihre Bedenken geteilt haben, und ich hoffe, Sie geben uns die Gelegenheit, Sie bei Red Roof besser zu bedienen, wenn Ihre Reisepläne das nächste Mal eine Unterkunft erfordern.Very truly yours,Kamaria RediResponse Specialist

Dear Jerry, Thank you for taking the time to tell us about your stay at the Red Roof Inn Rochester - Henrietta. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the upkeep of the room, the door situation and the other highlighted concerns that hindered your stay. We strive to provide guests with all the comforts of home, so I am disappointed to hear that we did not achieve that with your visit. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,TiannaRed Roof Management RediResponse Specialist

Hey Andrew,Thank you for taking the time to tell us about your experience at the Red Roof Inn Rochester - Henrietta. It's great to hear that you were pleased with the courteous service our staff extended, and our cleanliness. However, you stated your experience did not meet your expectations due to the issues you had with getting hot water as well as the faulted TV you mentioned. Please accept our sincerest apologies for such poor experience.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Very truly yours,RecordoRed Roof Management Rediresponse Specialist

Hello Sally, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Rochester - Henrietta and I are saddened to see your 1/5 score following your stay. In the future, please consider adding more comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip. Sincerely,OliviaRed Roof Management RediResponse Specialist

Hey Mark,Thank you for taking the time to tell us about your experience at the Red Roof Inn Rochester - Henrietta. It's saddening to hear that your experience did not meet your expectations due to the limited and stain towels you encountered, along with the unclean floor you mentioned. Please accept our sincerest apologies. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Very truly yours,RecordoRed Roof Management Rediresponse Specialist

Hello Mandi, Thank you for taking the time to complete our guest survey. The staff and I at the Red Roof Inn Rochester Henrietta are sorry you had a less than satisfactory experience, prompting your 1/5 rating. We strive to provide guests with clean rooms and all the comforts of home, so I am disappointed to see that was not achieved for you. We value you as our guest and appreciate your business. We hope you have a better experience in your future travels.Sincerely, Toni-Ann Red Roof ManagementRediResponse Specialist

Hello Maria,We're happy to know that you and your husband were pleased with your stay at our RED ROOF INN ROCHESTER - HENRIETTA and the convenience of our location being the highlight of your stay. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. We have made note of your suggestion.Thank you again for sharing your experience. We look forward to seeing you in your future travels, to provide a better experience.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist

Hey Lordanka,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Rochester - Henrietta. It's saddening to hear you had a terrible experience with us. Please consider adding additional comments to your survey to let us know where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.We would love to have another chance to provide you with a better experience the next time you're in town. Sincerely,RecordoRed Roof Management Rediresponse Specialist

Hello Ignatius,It is regrettable to see that your experience at our RED ROOF INN ROCHESTER - HENRIETTA did not meet your expectations. You indicated that you were displeased with your room, which is not an experience our guests usually have with us and is unfortunate to see. You've also mentioned that on your stay at the Red Roof Inn Batavia, you were overcharged. We appreciate you relaying this feedback to us. In regard to charges, we recommend that you speak with the front desk in order to query your concerns. Thank you again for sharing your experience. We look forward to seeing you in your future travels, to provide a better experience.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist

Dear Godfrey,Thank you for taking the time to tell us about your experience at the Red Roof Inn Rochester - Henrietta. I am glad to read that you were pleased with the cleanliness of the room, prompting your 4/5 score. However, you mentioned that there was not enough washcloths. At Red Roof, we continually work to improve our hotel, so I really appreciate you providing us with your feedback.In the future should you have any issues, please do not hesitate to reach out to our front desk so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,CarlaRed Roof ManagementRediResponse Specialist

I want to thank you John, for taking the time to post a review of your stay at the Red Roof Inn Rochester - Henrietta. Please accept our most sincere apologies for the concerns you described regarding the room you were assigned. I've shared your comments pertaining to the door knob, sink and tub with management. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely,OnielRedRoof ManagementRediresponse Specialist

Thank you Rebecca, for taking the time to write a review of your stay at the Red Roof Inn Rochester - Henrietta. It's nice reading that you took liking to our hotel's convenience to the Campus. However, please accept our apologies for the issues you had such as the cleanliness of the room you were assigned. At RedRoof, your feedback is appreciated and taken into consideration to make changes to ensure your satisfaction.Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,OnielRedRoof ManagementRediresponse Specialist

Thank you Lisa, for taking the time to write a review of your stay at the Red Roof Inn Rochester - Henrietta. It's awesome reading that you took liking to our receptionist, however, please accept our most sincere apologies for the issues you had with the rooms you were assigned. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,OnielRedRoof ManagementRediresponse Specialist

Hello Cynthia, Thank you for taking the time to tell us about your stay at the Red Roof Inn Rochester - Henrietta. I am disappointed that your experience did not meet your full expectations, prompting your 1/5 score. Please accept our sincerest apologies for the issues you encountered during your visit. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future, so your comments will be reviewed by staff in an effort to ensure your experience is not repeated. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and we hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,OliviaRed Roof Management RediResponse Specialist

Dear Luis,Thank you for taking the time to tell us about your experience at the RED ROOF INN ROCHESTER - HENRIETTA. The situation you described regarding the microwave, the unpleasant odor you encountered in the room, the uncleanliness of the bathtub and the other concerns you expressed hindered your experience. This was truly disheartening to hear, and we do sincerely apologize. Rest assure that we have taken your comments seriously and shared your feedback with management in an effort to address your concerns. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services.Thank you for sharing your concerns and we ask that you give us another opportunity to make a better impression on your next visit to one of our other Red Roof locations.Sincerely,SamanthaRed Roof ManagementRediresponse Specialist

Thank you for your review, Nathan. The staff at the RED ROOF INN ROCHESTER - HENRIETTA and I were so glad we earned your 4/5 score following your stay. However, you mentioned that the appearance of the property did not meet your expectations, which was disappointing to hear. Our Red Roof team is committed to satisfying our guests, so we are thankful for your feedback as it will help us to improve our guest experience.Thanks again and we hope you’ll visit us again on your next trip.Sincerely,Samantha Red Roof ManagementRediResponse Specialist

Hello James, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN ROCHESTER - HENRIETTA and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Kamaria Red Roof Management RediResponse Specialist

Hello Barry, Thank you for taking a moment to leave a review. The staff at the RED ROOF INN ROCHESTER - HENRIETTA and I are disappointed to see your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Sharma Red Roof Management RediResponse Specialist

Thank you Kakhaberi, for taking the time to write a review of your stay at the Red Roof Inn Rochester - Henrietta. We strive to provide guests with the best customer service and all the comforts of home, so I am disappointed to read that you encountered pests at our property. Please know that at RedRoof we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I’ve shared your encounter with management.Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,OnielRedRoof ManagementRediresponse Specialist

good morning Harry we appreciate your feedback, glad to know that you enjoyed the stay with us yes we will for sure work on the maintenance part as you mentioned and make sure the issue is fixed. thank you for being our esteemed guest

Hi Derek,We are sorry you had a less than satisfactory experience, prompting your 1/5 rating following your stay at the Red Roof Inn Rochester - Henrietta. We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.On your next stay at RedRoof should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,OnielRedRoof ManagementRediresponse Specialist

good morning Yvette We sincerely apologies for the inconvenience caused during the stay, for sure we will work on the feedback and make sure that your future stay with us is perfect.

Dear Tracy,Thank you for taking the time to tell us about your experience at the Red Roof Inn Rochester - Henrietta. At Red Roof, our main goal is to provide all our guests with a positive experience that portrays the comfort of home and we are disappointed to see that your stay was less than ideal. You indicated that you were unsatisfied with the rooms as they were not well maintained and the odor of the rooms as they smelled of cigarettes. At Red Roof, we continually work to improve our hotel, so I really appreciate you providing us with your feedback.It is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and we wish you all the best in your future travels. Sincerely,CarlaRed Roof ManagementRediResponse Specialist

Dear Ricky,Thank you for telling us about your recent visit at RED ROOF INN ROCHESTER - HENRIETTA. I was disappointed to read that the lack of cleanliness hindered your experience. Please be advised that we make an effort to thoroughly clean and inspect our rooms, so I was grateful for the insight provided as it will aid in the betterment of our hotel. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to improve your experience with us.Sincerely,LintonRed Roof ManagementRediresponse Specialist

Hello Susan,Your review of the Red Roof Inn Rochester - Henrietta was recently brought to our attention. The team was saddened to see that we failed to provide you with a satisfactory experience. In order to understand what prompted your 2/5 score, I welcome any further information you can provide. It is through guest feedback that Red Roof is able to make improvements.Thanks again for sharing your rating. We would love to provide you with an improved stay on your next trip.Respectfully,XaoRed Roof ManagementRediResponse Specialist

Thank you for sharing your perfect rating with us, Brendan. Our staff at the Red Roof Inn Rochester - Henrietta was especially delighted to know that we earned this following your stay. We aim to deliver a positive experience to all our guests, so we were happy to know that you were satisfied with your stay. However, we would love to hear about your stay, so please feel free to share.Once again, on behalf of Red Roof, we would like to extend our gratitude for your rating. It would be our pleasure to host you under our roof again in the future.Appreciatively,XaoRed Roof ManagementRediResponse Specialist

Hello Dakota, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN ROCHESTER - HENRIETTA and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Kamaria Red Roof Management RediResponse Specialist

Dear Samia,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Rochester - Henrietta. It is very gratifying to read that you had a great encounter with us and we really appreciate your kind comments about our warm indoor pool, nice gym, helpful staff and comfortable location. Your feedback is essential as we strive to provide a clean, comfortable, values-based stay to all guests.Redroof can’t wait to see you Under Our Roof soon, where we can continue to offer you a clean and comfortable stay at an affordable price!Sincerely,ChirellRed Roof ManagementRediResponse Specialist

Dear Kimberly,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Rochester - Henrietta. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience, resulting your 2/5 score. You indicated that you were unsatisfied with broken lamp shade, streaks on mirror and the other concern you highlighted. To uphold our company's high standard your encounter will be shared with management. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,ChirellRed Roof ManagementRediResponse Specialist

Dear Edward,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN ROCHESTER - HENRIETTA. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the lingering foul odor, issue with the toilet, loud noise and the other issues mentioned. I apologize if you did not feel that our housekeeping met your own standards of cleanliness, though our own standards are very high and include checking up to ensure that rooms are as clean as can be. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. Thank you again for posting your review. We do hope you will choose to stay with us again at Red Roof so we can have the opportunity to provide you with a better experience.Sincerely,Dannielle Red Roof Management Rediresponse Specialist

Helo Heidi,Your review of our RED ROOF INN ROCHESTER - HENRIETTA is disappointing to see. We are saddend to know that we let you down, as you indicated that the room was unclean, the office was closed when you arrived, and stained comforters. This is not an experience our guests usually have with us, thank you for making us aware of this.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you have a better stay in your future travels.Very truly yours,Toni-AnnRed Roof ManagementRediResponse Specialist

Hello Malysia,Your review of the Red Roof Inn Rochester - Henrietta was recently brought to our attention. The team was saddened to see that we failed to provide you with a satisfactory experience. In order to understand what prompted your 2/5 score, I welcome any further information you can provide. It is through guest feedback that Red Roof is able to make improvements.Thanks again for sharing your rating. We would love to provide you with an improved stay on your next trip.Respectfully,XaoRed Roof ManagementRediResponse Specialist

Dear Lasia,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Rochester - Henrietta. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding the nice staff. We hope to continue to provide great experiences for you. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future. Sincerely,Dannielle Red Roof Management Rediresponse Specialist

Dear Maria,Thank you for taking the time to write a review of your stay at the RED ROOF INN ROCHESTER - HENRIETTA. I am happy you had a good experience, prompting your 5/5 score. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.Sincerely,SamanthaRed Roof ManagementRediResponse Specialist

Dear Luis,Thank you for taking the time to tell us about your experience at the RED ROOF INN ROCHESTER - HENRIETTA. You indicated that the lack of cleanliness and the unpleasant odor you encountered hindered your experience. This was truly disheartening to hear, and we do sincerely apologize. Nevertheless, feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Samantha Red Roof Management RediResponse Specialist

I appreciate the time that you took to share your sentiments with us, Marlene. Our team at the Red Roof Inn Rochester - Henrietta appreciated your 3/5 score following your stay. In the future, please consider adding comments so that we know what we’re doing well and where we can improve our services. Guest feedback, like yours, helps Red Roof to make these improvements.On your next stay, should you have any issues, please feel free to contact our front desk for real-time assistance. Thanks once again for sharing. We would love to host you under our roof again.With gratitude,XaoRed Roof ManagementRediResponse Specialist

Dear Deo,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Rochester - Henrietta. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the cleanliness of the room. I apologize if you did not feel that our housekeeping met your own standards of cleanliness, though our own standards are very high and include checking up to ensure that rooms are as clean as can be. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. Thank you again for posting your review. We do hope you will choose to stay with us again at Red Roof so we can have the opportunity to provide you with a better experience.Sincerely,Dannielle Red Roof Management Rediresponse Specialist

Dear Hafizullah,Thank you for taking the time to tell us about your experience at the Red Roof Inn Rochester - Henrietta. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. You indicated that you were unsatisfied with the uncleanliness of the hotel, the toilet was not working and the other concerns you listed. In regards to being charged more than when you booked on Expedia, the 30 charge was for an early check-in fee. Based on my investigation I saw where your deposit was refunded on 03-18-2024. If you have further queries, you can reach out to our property directly or contact our guest relations department. I will be sharing your feedback with management to ensure that your concerns are addressed. At Red Roof, we continually work to improve our hotel, so I really appreciate you providing us with your feedback.It is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and we wish you all the best in your future travels.Sincerely,CarlaRed Roof ManagementRediResponse Specialist

Dear Ana,Thank you for taking the time to tell us about your experience at the Red Roof Inn Rochester - Henrietta. It's great to see that you enjoyed your stay, resulting in a 5/5 score. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,CarlaRed Roof ManagementRediResponse Specialist

Dear Jen,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN ROCHESTER - HENRIETTA. It's disheartening to hear that your stay fell short due to indicated unclean conditions, and persons playing loud music which made you feel uncomfortable. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Sincerely,RecordoRed Roof Management Rediresponse Specialist

Dear Denise,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN ROCHESTER - HENRIETTA. Red Roof sincerely appreciates your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the cleanliness of the first room, the odor you encountered and all other concerns that you. We ultimately aim for all our guests to have a positive, clean and comfortable stay, so disheartened to hear this was not the impression left with you. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.Sincerely,LaTundeRed Roof Management RediResponse Specialist

Hello Thomas, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN ROCHESTER - HENRIETTA and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist

Hello Jeffrey, Thank you for taking the time to complete our guest survey from your recent stay at the Red Roof Inn Rochester - Henrietta. I'm thrilled to read that you were pleased with the customer service provided and the hotels accommodations, prompting your 8/10 score. Should you have any further feedback or if there is anything else we can assist you with, please do not hesitate to reach out to us.Thank you again for sharing your comments with us. We look forward to hosting you again in the future.Sincerely,NishayeRed Roof ManagementRediResponse Specialist

Hello Mark, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN ROCHESTER - HENRIETTA and I appreciate your 1/5 score following your stay. In the future, please consider adding more comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,AdraineRed Roof Management Rediresponse Specialist

Dear Valued Guest,I appreciate you sharing your feedback following your stay at the RED ROOF INN ROCHESTER - HENRIETTA. I am happy to read that you found our staff to be friendly and the bedding to be clean. I was saddened to read that your stay fell short of your expectations due to the insects you reported, the smell of the room and the other concerns you described. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,AdraineRed Roof ManagementRediresponse Specialist

Dear Frank,I appreciate you sharing your feedback following your stay at the RED ROOF INN ROCHESTER - HENRIETTA. I was saddened to read that your stay fell short of your expectations due to the insects you reported, the lack of cleanliness of the room and the other concern you described. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,AdraineRed Roof ManagementRediresponse Specialist

Hello Eduardo,Thank you for taking the time to complete our guest survey. Myself and the staff at the Red Roof Inn Rochester - Henrietta are sorry you had a less than satisfactory experience, prompting your 1/5 rating. We strive to provide guests with clean rooms and all the comforts of home, so I am disappointed to see that was not achieved for you. We value you as our guest and appreciate your business. We wish you the best in your future travels.Sincerely,Red Roof Management