Chalets à Ruhengeri

« The property is well maintained and conveniently located just a short walk from the Musanze bus terminal. The staff is friendly, knowledgeable and very helpful. The food prepared by the guest house cook was excellent! Our only concern was the lack of hot water in the shower, but that may have been due to the fact that we didn't know to plug in the water heater. »

« Snow Hotel hade ingen bokning på oss genom hotels.com. när vi anlände trots att vi bokat och pengar dragits. Inget som stod på hotels.com. stämde med verkligheten förutom namn och adress. Det som annonseras på hotels.com är inte det verkliga snow Hotel. Bilden stämmer ej, faciliteterna stämmer ej. Vi fick boka och betala ett rum på plats, trevlig personal och ok standard för priset. »

« This property is falsely advertised. The location listed on Expedia is not accurate, and when I arrived, it was nowhere near where it was supposed to be. I was forced to book another hotel last-minute. That alone would have been manageable, but the real issue is that the property provided no way to resolve the situation. They never answered their phone, ignored messages, and even when Expedia tried to reach them directly, there was no response. As a result, I was unable to cancel and lost over...