Sunday before our arrival, we received news that a family member who had been on hospice since Oct'23, was expected to pass within the next 24 hours and if that was indeed to happen, the ceremony would take place sometime on the weekend of our trip. We had no intention of canceling our trip, we simply wanted to rebook for another upcoming weekend. Management flat out refused, and offered no ideas on how to even begin to work with us. Thank goodness the ceremony was scheduled for Sunday at 2:30pm. Be aware if any type of emergency arises, you are absolutely out of luck. Their $125+ a night isn't worth letting you attend to your unexpected event, and rebook for a later date.
About the Home: The Good- place was fairly clean, the bed felt clean, the couches were comfortable, and overall my family had a good time.
The Bad- The place is an accident waiting to happen.
Our Toyota Highlander struggled to get to the house due to the angle of the driveway that was covered in pine needles. If there's ANY snow whatsoever, forget about it, you're parking down the street around the corner about 100 yards away. The stairs up to the home were sketchy at best. I can't imagine bringing older unsteady family up those stairs in the snow. (look at pics) The handrail provided was absolutely useless as it was a standard 2x4 with the high probability of getting a splinter if you needed to use it. Overall, place felt dangerous, and the management had zero sympathy for our family emergency.