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Avis sur Comfort Inn & Suites Ruston-East

2.5 out of 5
Comfort Inn & Suites Ruston-East
1825 Roberta Avenue, Ruston, LA

Avis

7,6

Bien

Note des voyageurs de 10 (Excellent), d’après 427 avis sur 1003." "
Note des voyageurs de 8 (Bien), d’après 259 avis sur 1003." "
Note des voyageurs de 6 (Satisfaisant), d’après 114 avis sur 1003." "
Note des voyageurs de 4 (Médiocre), d’après 92 avis sur 1003." "
Note des voyageurs de 2 (Horrible), d’après 111 avis sur 1003." "

7,8/10

Propreté

8,4/10

Personnel et service

7,4/10

Équipements

7,4/10

Infrastructures et conditions de l’hébergement

7,0/10

Écoresponsabilité

Avis

10/10 Excellent

HELENE

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Très bon séjour
Très bon séjour : chambre confortable, hotel agréable. Un peu bruyant car à proximité de la route.
Séjour de 1 nuit en septembre 2019
Réponse de Michael le 8 oct. 2019
Gracious

10/10 Excellent

Jennifer

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Clean and spacious rooms
Séjour de 1 nuit en mai 2024

2/10 Horrible

Anastasia

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
The property look nothing like the photos. The grass was overgrown. I only booked to swim. The pool was disgusting! The hotel smelled horrible like a nasty ashtray. I asked to be put in non smoking but it smelled like a nasty cigar bar. I couldnt find the ice machine on the 3rd floor. The room had no tissue. The air didnt work properly and kept shutting off. I would never recommend this place to anyone!
Séjour de 1 nuit en mai 2024

8/10 Bien

Bobby

Voyage en famille
Close to where I needed to be.
Séjour de 2 nuits en mai 2024

10/10 Excellent

Jazmane

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Easy check in friendly staff Pool wasnt clean overall very nice
Séjour de 1 nuit en mai 2024

2/10 Horrible

Mark

Voyage en couple
I booked my room at 1 pm, called and told them I’d be there around 12:30, to which they said was fine. Got there and there were no rooms available.
Séjour de 1 nuit en mai 2024

10/10 Excellent

Bentley

Great!
Séjour de 1 nuit en mai 2024

4/10 Médiocre

Terry

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
The staff was the only good thing about this property. The property itself was in a general state of disrepair. I tried to call them several times before we arrived but never got an answer. I also set them email and never got response. When we arrived I was told there phones have been down. The pool was closed, and green. According to the clerk they have never had a hot tub even thoght it is stated in the hotel discreption. The bathroom ceiling had plaster falling down which appeared to be from the room above water leak. The tub itself had a baseball size chunk out of the enamel. The dead bolt on the door didn't was missing and the door itself looked like it had been forced open in the past.
Séjour de 1 nuit en mai 2024

2/10 Horrible

Kendall

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mai 2024

2/10 Horrible

Abdulaziz

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
No towel rooms are dirty
Séjour de 1 nuit en mai 2024

2/10 Horrible

John Jay

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Lady at desk was excellent. Checked into room 333 all linen was on floor room a mess. Got another room no towels. Found a roach on bed. The motel was more of a $45.00 room. I have stayed there before 3 years ago it was nice. Will not be back ar this motel. Very disappointing . For the price i paid.
Séjour de 1 nuit en mai 2024

2/10 Horrible

Priscilla and Mikael

Voyage en famille avec de jeunes enfants
Les points faibles : Équipements
The sheets was dirty , room wasn’t ready upon check in . The AC leaks and made floor wet ! No towels in room . Mold!!!
Séjour de 1 nuit en mai 2024

2/10 Horrible

Elvira

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The worst experience in all my life, most disrespectful and unprofessional behavior from front desk hotel person who yelled at me hotel didn’t respect my paid reservation. And not even idea what customer service is.
Séjour de 2 nuits en mai 2024

2/10 Horrible

Mary

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Arrived to check in and was immediately told as soon as doors open, “We Closed”!! Worst customer service ever. They had my reservation but just said sorry we must over booked and we have no room for you.
Séjour de 1 nuit en mai 2024

4/10 Médiocre

Leon

Les points forts : Personnel et service
I will not stay there again. Old property, everything on first floor. No machines or condiments available.
Séjour de 2 nuits en mai 2024

2/10 Horrible

Leslie

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This was the most unbelievable experience ever!! I’m filing complaints with both Comfort Inn and Expedia. This hotel is not equipped nor able to serve guests. Upon arrival one clerk at the desk with absolutely minimal trouble shooting skills advises there are no clean rooms available, the cleaning crew did not come to work, offered my options to take a dirty room and be given bedding. She then tells me it’s our loss because we booked with Expedia and the hotel only gets a small percentage. I asked for a mgr who was apparently off, but handling difficult customers. She offered a room with a broken tv. It wasn’t available. She found a single room 1 bed(although we reserved 2 beds). Now we have 4ppl in one bed in a less than par condition. I DO NOT RECOMMEND THIS HOTEL to humans. I also request compensation for this restless night we’re experiencing.
Séjour de 1 nuit en mai 2024

2/10 Horrible

Mighonna

Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
they said i don’t have a room
Séjour de 1 nuit en mai 2024
Réponse de Lena le 10 mai 2024
Dear Mighonna,Thank You for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Ruston-East. Allow me to apologize on behalf of our hotel for failing to meet your expectations on your recent visit. I have shared your feedback with staff to better handle these types of situations differently in the future. Feedback from our guests on their experiences is what we use to further our constant improvement. Again, thank you for your time and valuable feedback. We hope for another opportunity to properly host you in the future.Kind regards,Lena H.Front Office Supervisor

4/10 Médiocre

Tracey

Les points faibles : Propreté et personnel et service
Room was dirty with old food on the nightstand. Had to take a washcloth and wipe everything down. We arrived at 1:30 in the morning after driving for 14 hours so we just laid on top of the cover and went to sleep, but I definitely would not stay here again.
Séjour de 1 nuit en mai 2024
Réponse de Lena le 10 mai 2024
Dear Tracey,Thank You for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Ruston-East. Allow me to apologize on behalf of our hotel for failing to meet your expectations on your recent visit. I have shared your feedback with staff to better handle these types of situations differently in the future. Feedback from our guests on their experiences is what we use to further our constant improvement. Again, thank you for your time and valuable feedback. We hope for another opportunity to properly host you in the future.Kind regards,Lena H.Front Office Supervisor

8/10 Bien

Anna

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Quiet and fast convenient servixe
Séjour de 3 nuits en mai 2024

2/10 Horrible

Barry

Voyage d’affaires
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
No shower curtain. Called the desk over hours got nothing but busy signal. Won’t stay again.
Séjour de 1 nuit en avril 2024
Réponse de Lena le 30 avr. 2024
Dear Barry,Thank You for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Ruston-East. Allow me to apologize on behalf of our hotel for failing to meet your expectations on your recent visit. I have shared your feedback with staff to better handle these types of situations differently in the future. Feedback from our guests on their experiences is what we use to further our constant improvement. Again, thank you for your time and valuable feedback. We hope for another opportunity to properly host you in the future.Kind regards,Lena H.Front Office SupervisorComfort Inn & Suites Ruston-East

10/10 Excellent

Robert

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
For a older facility it is well taken care of.
Séjour de 1 nuit en avril 2024
Réponse de Lena le 30 avr. 2024
Dear Robert,Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and the join me in thanking you for your kind words. We take great pride in Comfort Inn Suites Ruston-East and the service we provide for all of our valued guest. We are so glad you enjoyed you stay. We look Foward to providing you with wonderful accommodations and experiences each time you are in town.Kind Regards,Lena H.Front Office SupervisorComfort Inn & Suites Ruston-East

4/10 Médiocre

Cheryl

Voyage en couple
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
The hotel was not clean or repaired. The TV in 303 did not work. HDMI cable unplugged.
Séjour de 1 nuit en avril 2024
Réponse de Lena le 25 avr. 2024
Dear Cheryl,Thank You for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Ruston-East. Allow me to apologize on behalf of our hotel for failing to meet your expectations on your recent visit. I have shared your feedback with staff to better handle these types of situations differently in the future. Feedback from our guests on their experiences is what we use to further our constant improvement. Again, thank you for your time and valuable feedback. We hope for another opportunity to properly host you in the future.Kind regards,Lena H.Front Office SupervisorComfort Inn & Suites Ruston-East

2/10 Horrible

Donna

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I was called prior to arriving saying the room I reserved was not available. After getting in my room, I noticed there were no towels, no shower curtain, no coffee maker, the toilet seat was broken, no hair dryer, a brown stain on the comforter, and the phones did not work. I went to front desk and she gave me towels and a shower curtain to put up myself. Was not apologetic at all. Other customers in the lobby told me they were experiencing the same thing with no shower curtain or towels. I told the manager on duty the next morning of the issues and she was not apologetic nor offered to discount my stay. I wouldn't stay there now if it were free. Absolutely inexcusable.
Séjour de 1 nuit en avril 2024
Réponse de Lena le 25 avr. 2024
Dear Donna,Thank You for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Ruston-East. Allow me to apologize on behalf of our hotel for failing to meet your expectations on your recent visit. I have shared your feedback with staff to better handle these types of situations differently in the future. Feedback from our guests on their experiences is what we use to further our constant improvement. Again, thank you for your time and valuable feedback. We hope for another opportunity to properly host you in the future.Kind regards,Lena H.Front Office Supervisor

4/10 Médiocre

Tanesha

Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Our was not clean, pillows were on the floor, bed was broken and no towels. I will never book here again.
Séjour de 1 nuit en avril 2024
Réponse de Lena le 25 avr. 2024
Dear Tanesha,Thank You for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Ruston-East. Allow me to apologize on behalf of our hotel for failing to meet your expectations on your recent visit. I have shared your feedback with staff to better handle these types of situations differently in the future. Feedback from our guests on their experiences is what we use to further our constant improvement. Again, thank you for your time and valuable feedback. We hope for another opportunity to properly host you in the future.Kind regards,Lena H.Front Office SupervisorComfort Inn & Suites Ruston-East

8/10 Bien

James

No comment
Séjour de 1 nuit en avril 2024
Réponse de Lena le 20 avr. 2024
Dear James,Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and the join me in thanking you for your kind words. We take great pride in Comfort Inn Suites Ruston-East and the service we provide for all of our valued guest. We are so glad you enjoyed you stay. We look Foward to providing you with wonderful accommodations and experiences each time you are in town.Kind Regards,Lena H.Front Office SupervisorComfort Inn & Suites Ruston-East

8/10 Bien

Rebecca

Voyage en famille
Les points forts : Propreté, personnel et service, équipements
The staff were friendly and attentive. The breakfast had a variety of food choices. The hotel is a bit rundown and could use some maintenance. Our bathroom was missing a towel rack and toilet paper holder. The fridge had no freezer door so all the food froze.
Séjour de 3 nuits en avril 2024
Réponse de Lena le 25 avr. 2024
Dear Rebecca,Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and the join me in thanking you for your kind words. We take great pride in Comfort Inn Suites Ruston-East and the service we provide for all of our valued guest. We are so glad you enjoyed you stay. We look Foward to providing you with wonderful accommodations and experiences each time you are in town.Kind Regards,Lena H.Front Office SupervisorComfort Inn & Suites Ruston-East

10/10 Excellent

Robert

.
Séjour de 2 nuits en avril 2024
Réponse de Lena le 20 avr. 2024
Dear Robert,Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and the join me in thanking you for your kind words. We take great pride in Comfort Inn Suites Ruston-East and the service we provide for all of our valued guest. We are so glad you enjoyed you stay. We look Foward to providing you with wonderful accommodations and experiences each time you are in town.Kind Regards,Lena H.Front Office SupervisorComfort Inn & Suites Ruston-East

2/10 Horrible

Jesse

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en avril 2024
Réponse de Lena le 25 avr. 2024
Dear Jesse,Thank You for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Ruston-East. Allow me to apologize on behalf of our hotel for failing to meet your expectations on your recent visit. I have shared your feedback with staff to better handle these types of situations differently in the future. Feedback from our guests on their experiences is what we use to further our constant improvement. Again, thank you for your time and valuable feedback. We hope for another opportuinty to properly host you in the future.Kind regards,Lena H.Front Office SupervisorComfort Inn & Suites Ruston-East

6/10 Satisfaisant

Jenni

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
This hotel a was so-so. Not the hotels fault, but it is rather hard to get to. Looks okay on the outside. Inside there were a few cosmetic flaws. There was a small problem with my room. They were very quick to make things right. I have no complaints about the room. Breakfast is included. Came down on Friday morning at 7:30 and there was almost nothing left. I was in the dining area for close to 20 minutes. No one came and restocked the breakfast.
Séjour de 1 nuit en avril 2024
Réponse de Lena le 15 avr. 2024
Dear Jenni,Thank You for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Ruston-East. Allow me to apologize on behalf of our hotel for failing to meet your expectations on your recent visit. I have shared your feedback with staff to better handle these types of situations differently in the future. Feedback from our guests on their experiences is what we use to further our constant improvement. Again, thank you for your time and valuable feedback. We hope for another opportunity to properly host you in the future.Kind regards,Lena H.Front Office SupervisorComfort Inn & Suites Ruston-East

10/10 Excellent

Leigh Ann

Voyage avec des animaux de compagnie, Voyage en couple
Very friendly staff at check in. Room is clean and comfortable. Highly recommend!
Séjour de 1 nuit en avril 2024
Réponse de Lena le 13 avr. 2024
Dear Leigh,Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and the join me in thanking you for your kind words. We take great pride in Comfort Inn Suites Ruston-East and the service we provide for all of our valued guest. We are so glad you enjoyed you stay. We look Foward to providing you with wonderful accommodations and experiences each time you are in town.Kind Regards,Lena H.Front Office SupervisorComfort Inn & Suites Ruston-East

2/10 Horrible

Kent

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Cancelled our reservation on arrival. The reason given no working washing machines. Refused to give any refund or cancellation acknowledgment.
Séjour de 1 nuit en avril 2024
Réponse de Lena le 15 avr. 2024
Dear Kent,Thank You for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Ruston-East. Allow me to apologize on behalf of our hotel for failing to meet your expectations on your recent visit. I have shared your feedback with staff to better handle these types of situations differently in the future. Feedback from our guests on their experiences is what we use to further our constant improvement. Again, thank you for your time and valuable feedback. We hope for another opportunity to properly host you in the future.Kind regards,Lena H.Front Office SupervisorComfort Inn & Suites Ruston-East

8/10 Bien

Christine

Voyage en couple
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
More of variety on the breakfast
Séjour de 1 nuit en avril 2024
Réponse de Lena le 8 avr. 2024
Dear Christine,Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and the join me in thanking you for your kind words. We take great pride in Comfort Inn Suites Ruston-East and the service we provide for all of our valued guest. We are so glad you enjoyed you stay. We look Foward to providing you with wonderful accommodations and experiences each time you are in town.Kind Regards,Lena H.Front Office SupervisorComfort Inn & Suites Ruston-East

2/10 Horrible

April

Voyage en famille, Voyage d’affaires
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
I tried to call the hotel before we arrived but only got a busy signal. When we arrived the receptionist told me that their phones line wasn’t working. When I checked in I arrived with a family of 7 only to be told that 1 of my 2 rooms that I booked could not be occupied because their dryer was broken and they had no way to clean the sheets before we came. So all 7 of us shared one room. This sent a shiver down my spine. We boarded the dirty scary looking elevator to go to the third floor and was greeted by a piece of wall border lying on the floor. When we entered the room I immediately checked the sheets and comforter and of course there were stains. We were disgusted but could not leave because all of the hotels were booked up. Don’t stay here! This is NOT a Comfort Inn but a Discomfort Inn.
Séjour de 1 nuit en avril 2024
Réponse de Lena le 13 avr. 2024
Dear April,Thank You for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Ruston-East. Allow me to apologize on behalf of our hotel for failing to meet your expectations on your recent visit. I have shared your feedback with staff to better handle these types of situations differently in the future. Feedback from our guests on their experiences is what we use to further our constant improvement. Again, thank you for your time and valuable feedback. We hope for another opportunity to properly host you in the future.Kind regards,Lena H.Front Office SupervisorComfort Inn & Suites Ruston-East

2/10 Horrible

Shepard

Got there after a long drive and the room was not available because the dryer was broken so there were no sheets. No one contacted us to say there was a problem. Totally unprofessional and missed a very important basketball game because of the issue.
Séjour de 1 nuit en avril 2024
Réponse de Lena le 7 avr. 2024
Dear Shepard,Thank You for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Ruston-East. Allow me to apologize on behalf of our hotel for failing to meet your expectations on your recent visit. Feedback from our guests on their experiences is what we use to further our constant improvement. Again, thank you for your time and valuable feedback. We hope for another opportuinty to properly host you in the future.Kind regards,Lena H.Front Office SupervisorComfort Inn & Suites Ruston-East

2/10 Horrible

Dre

Voyage d’affaires, Voyage en couple
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Terrible customer service upon arrival.
Séjour de 2 nuits en avril 2024
Réponse de Lena le 7 avr. 2024
Dear Dre,Thank You for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Ruston-East. Allow me to apologize on behalf of our hotel for failing to meet your expectations on your recent visit. Feedback from our guests on their experiences is what we use to further our constant improvement. Again, thank you for your time and valuable feedback. We hope for another opportuinty to properly host you in the future.Kind regards,Lena H.Front Office SupervisorComfort Inn & Suites Ruston-East

8/10 Bien

Wayne

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 4 nuits en mars 2024
Réponse de Lena le 7 avr. 2024
Dear Wayne,Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and the join me in thanking you for your kind words. We take great pride in Comfort Inn Suites Ruston-East and the service we provide for all of our valued guest. We are so glad you enjoyed you stay. We look Foward to providing you with wonderful accommodations and experiences each time you are in town.Kind Regards,Lena H.Front Office SupervisorComfort Inn & Suites Ruston-East

10/10 Excellent

Renee

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Excellent staff
Séjour de 2 nuits en mars 2024
Réponse de Lena le 7 avr. 2024
Dear Renee,Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and the join me in thanking you for your kind words. We take great pride in Comfort Inn Suites Ruston-East and the service we provide for all of our valued guest. We are so glad you enjoyed you stay. We look Foward to providing you with wonderful accommodations and experiences each time you are in town.Kind Regards,Lena H.Front Office SupervisorComfort Inn & Suites Ruston-East

4/10 Médiocre

Erica

Voyage en groupe
Les points forts : Personnel et service
Les points faibles : Propreté
The door to our room was very hard to open and close! their were roaches in the bathroom! This was the worse I've seen from a Comfort Inn! I will not ever be staying in this hotel again!
Séjour de 2 nuits en mars 2024
Réponse de Lena le 8 avr. 2024
Dear Erica,Thank You for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Ruston-East. Allow me to apologize on behalf of our hotel for failing to meet your expectations on your recent visit. Feedback from our guests on their experiences is what we use to further our constant improvement. Again, thank you for your time and valuable feedback. We hope for another opportuinty to properly host you in the future.Kind regards,Lena H.Front Office SupervisorComfort Inn & Suites Ruston-East

2/10 Horrible

Annie

Séjour de 1 nuit en mars 2024
Réponse de Lena le 25 avr. 2024
Dear Annie,Thank You for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Ruston-East. Allow me to apologize on behalf of our hotel for failing to meet your expectations on your recent visit. I have shared your feedback with staff to better handle these types of situations differently in the future. Feedback from our guests on their experiences is what we use to further our constant improvement. Again, thank you for your time and valuable feedback. We hope for another opportunity to properly host you in the future.Kind regards,Lena H.Front Office SupervisorComfort Inn & Suites Ruston-East

2/10 Horrible

Richard

Voyage en famille avec de jeunes enfants
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Phone in room doesn’t work and front desk phone was constantly busy. People running up and down hallways kids talking loud outside.
Séjour de 1 nuit en mars 2024
Réponse de Lena le 8 avr. 2024
Dear Richard,Thank You for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Ruston-East. Allow me to apologize on behalf of our hotel for failing to meet your expectations on your recent visit. Feedback from our guests on their experiences is what we use to further our constant improvement. Again, thank you for your time and valuable feedback. We hope for another opportuinty to properly host you in the future.Kind regards,Lena H.Front Office SupervisorComfort Inn & Suites Ruston-East

2/10 Horrible

myrna, APODACA

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Muy mal servido de este hotel hice la reservación y nos equivocamos al hacerla pero cancelamos y ahí mismo hicimos una reservación y no me hicieron el reembolso de la cancelación de haber sabido no nos hubiéramos quedado ahí no volvemos a ese lugar por mal educados y nefastos.
Séjour de 1 nuit en mars 2024
Réponse de Lena le 8 avr. 2024
Dear Myrna,Thank You for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Ruston-East. Allow me to apologize on behalf of our hotel for failing to meet your expectations on your recent visit. Feedback from our guests on their experiences is what we use to further our constant improvement. Again, thank you for your time and valuable feedback. We hope for another opportuinty to properly host you in the future.Kind regards,Lena H.Front Office SupervisorComfort Inn & Suites Ruston-East

2/10 Horrible

Wynn

Voyage d’affaires
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
The beds were hard as a rock. There were no towels or rags. Then there were the roaches. Will never stay here again.
Séjour de 3 nuits en mars 2024
Réponse de Lena le 8 avr. 2024
Dear Wynn,Thank You for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Ruston-East. Allow me to apologize on behalf of our hotel for failing to meet your expectations on your recent visit. Feedback from our guests on their experiences is what we use to further our constant improvement. Again, thank you for your time and valuable feedback. We hope for another opportuinty to properly host you in the future.Kind regards,Lena H.Front Office SupervisorComfort Inn & Suites Ruston-East

10/10 Excellent

Tammy

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Quick check in, very clean, courteous staff
Séjour de 2 nuits en mars 2024
Réponse de Lena le 27 mars 2024
Dear Tammy,Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and the join me in thanking you for your kind words. We take great pride in Comfort Inn Suites Ruston-East and the service we provide for all of our valued guest. We are so glad you enjoyed you stay. We look Foward to providing you with wonderful accommodations and experiences each time you are in town.Kind Regards,Lena H.Front Office SupervisorComfort Inn & Suites Ruston-East

10/10 Excellent

Mina

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I enjoyed my stay at Comfort Inn and Suites! The room was very clean & comfortable and the staff was very friendly and hospitable. I also enjoyed the breakfast selection. I would definitely stay here again & recommend it to friends.
Séjour de 1 nuit en mars 2024
Réponse de Lena le 27 mars 2024
Dear Mina,Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and the join me in thanking you for your kind words. We take great pride in Comfort Inn Suites Ruston-East and the service we provide for all of our valued guest. We are so glad you enjoyed you stay. We look Foward to providing you with wonderful accommodations and experiences each time you are in town.Kind Regards,Lena H.Front Office SupervisorComfort Inn & Suites Ruston-East

8/10 Bien

Brensley

Séjour de 2 nuits en mars 2024
Réponse de Lena le 7 avr. 2024
Dear Brensley,Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and the join me in thanking you for your kind words. We take great pride in Comfort Inn Suites Ruston-East and the service we provide for all of our valued guest. We are so glad you enjoyed you stay. We look Foward to providing you with wonderful accommodations and experiences each time you are in town.Kind Regards,Lena H.Front Office SupervisorComfort Inn & Suites Ruston-East

2/10 Horrible

Cody

Voyage en famille avec de jeunes enfants
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Bathroom was dirty and the shower leaked
Séjour de 1 nuit en mars 2024
Réponse de Lena le 18 mars 2024
Dear Cody,Thank You for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Ruston-East. Allow me to apologize on behalf of our hotel for failing to meet your expectations on your recent visit. I have shared your feedback with staff to better handle these types of situations differently in the future. Feedback from our guests on their experiences is what we use to further our constant improvement. Again, thank you for your time and valuable feedback. We hope for another opportuinty to properly host you in the future.Kind regards,Lena H.Front Office SupervisorComfort Inn & Suites Ruston-East

10/10 Excellent

Staci

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Check in was very easy and breakfast was delicious!
Séjour de 1 nuit en mars 2024
Réponse de Lena le 17 mars 2024
Dear Staci,Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and the join me in thanking you for your kind words. We take great pride in Comfort Inn Suites Ruston-East and the service we provide for all of our valued guest. We are so glad you enjoyed you stay. We look Foward to providing you with wonderful accommodations and experiences each time you are in town.Kind Regards,Lena H.Front Office SupervisorComfort Inn & Suites Ruston-East

8/10 Bien

Knaya

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Customer service was great
Séjour de 2 nuits en mars 2024
Réponse de Lena le 17 mars 2024
Dear Knaya,Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and the join me in thanking you for your kind words. We take great pride in Comfort Inn Suites Ruston-East and the service we provide for all of our valued guest. We are so glad you enjoyed you stay. We look Foward to providing you with wonderful accommodations and experiences each time you are in town.Kind Regards,Lena H.Front Office SupervisorComfort Inn & Suites Ruston-East

10/10 Excellent

Ryan

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Clean and comfortable. Will stay here again!
Séjour de 1 nuit en mars 2024
Réponse de Lena le 17 mars 2024
Dear Ryan,Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and the join me in thanking you for your kind words. We take great pride in Comfort Inn Suites Ruston-East and the service we provide for all of our valued guest. We are so glad you enjoyed you stay. We look Foward to providing you with wonderful accommodations and experiences each time you are in town.Kind Regards,Lena H.Front Office SupervisorComfort Inn & Suites Ruston-East

4/10 Médiocre

Danielle

Voyage en famille avec de jeunes enfants
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
The entrance to the property is not easy to get into. You have to really pay attention to a weird turn or you’ll end up on a fifteen minute loop around 20E and 20W to try again. The creepy strobe light out front and chlorine/bleach smell downstairs put up red flags for me. The elevator was dirty and seemed like it was barely working. The room smelled like mildew or mold. There is no WiFi!!! They say there is and provided a password but there was no network to join! Only Onyx Guest or OGaming, neither of which the password worked. I would called the front desk but the phone in the room didn’t work.
Réponse de Lena le 17 mars 2024
Dear Danielle,Thank You for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Ruston-East. Allow me to apologize on behalf of our hotel for failing to meet your expectations on your recent visit. I have shared your feedback with staff to better handle these types of situations differently in the future. Feedback from our guests on their experiences is what we use to further our constant improvement. Again, thank you for your time and valuable feedback. We hope for another opportuinty to properly host you in the future.Kind regards,Lena H.Front Office SupervisorComfort Inn & Suites Ruston-East