Hola Ramón,Gracias por tomarse el tiempo para compartir sus comentarios sobre su experiencia en el Red Roof Inn Salem. Es triste saber que encontró un techo dañado, un inodoro defectuoso y otros problemas destacados. Tenga en cuenta que lo valoramos como nuestro huésped y apreciamos su negocio. Sus comentarios son importantes para Red Roof y los tomaremos en consideración para realizar cambios que mejoren la experiencia de nuestros clientes.Atentamente,recordoGestión del techo rojo Especialista en redirección

The team at our Red Roof Inn Salem would like to thank you for sharing your feedback with us, Kathleen. We were elated to read that we accomplished our goal to provide you with a great stay. Your sentiments in relation to our convenience to your needs and our great staff, along with your other highlights delighted us. As it pertains to the unavailability of the washcloths, this may be taken into account.Thanks again for sharing your compliments with us. We loved having you under our roof and we look forward to hosting you at any of our Red Roof locations in the future.Faithfully,XaoRed Roof ManagementRediResponse Specialist

Hello Steven,Thank you for choosing to stay at our RED ROOF INN SALEM. I appreciate your 4/5 score following your stay but would love for you to consider adding comments to your survey to let us know what we’re doing well and where we can improve to provide you with a better experience.I do hope that you will return to our hotel, or any other Red Roof in the future.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist

Dear Digna,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN SALEM. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding the extremely kind staff. We hope to continue to provide great experiences for you. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future. Sincerely,Dannielle Red Roof Management Rediresponse Specialist

Dear Digna, At the RED ROOF INN SALEM we strive to provide you with a superior level of service and accommodations. We have high standards of hospitality and service and our aim is to give you the best experience at the best value. Thank you so much for the insight pointing out your stay was great. Comments like yours are always an encouragement as we aim to improve.We greatly appreciate the time you’ve taken to rate our hotel and we look forward to your next visit here at Red Roof. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist

Dear Laurie,Thank you for taking the time to tell us about your experience at the RED ROOF INN SALEM. It's great to hear that you found our staff to be nice. However, I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the odor you described, the lack of cleanliness and the other highlighted issues. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Kamaria Red Roof Management RediResponse Specialist

Dear Tomika, Thank you for taking the time to share your feedback regarding your stay at the Red Roof Inn Salem. We sincerely appreciate your feedback and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the odor of the room, the uncleanliness of the floors and the other highlighted concerns hindered your stay. It upsets me to know we let you down. Our team is committed to satisfying our guests, so your comments will be taken into consideration as it will help us improve our services.Nevertheless, we appreciate your comments regarding the cleanliness of the bed linen. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.Sincerely,Tianna Red Roof Management RediResponse Specialist

Hello Milagrito, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Salem and I thank you for your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please do not hesitate to let our front desk know so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,CarlaRed Roof ManagementRediResponse Specialist

Hello Thomas, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN SALEM and I appreciate your 5/5 score following your stay. In the future, please consider adding more comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,AdraineRed Roof Management Rediresponse Specialist

Dear Yanilsa,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN SALEM. It's great to see you enjoyed your stay, resulting in a 5/5 score. At Red Roof we are happy to know that the place was clean and very friendly. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for your review. It would be our pleasure for you to repeat your experience with us in the future.Sincerely,LaTundeRed Roof ManagementRediResponse Specialist

I want to thank you Stacey, for taking the time to post a review of your stay at the Red Roof Inn Salem. It's good that you took liking to our grounds. However, regarding the room not having a microwave nor fridge, upon investigating I saw that you reserved a standard room which doesn't consist of the listed amenities. On your next stay should you require such amenities please feel free to reserve on of our Deluxe or Superior rooms. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely,OnielRedRoof ManagementRediresponse Specialist

Hello Francis, Thank you for taking a moment to complete our survey. Myself and the staff at the Red Roof Inn Salem appreciate your 5/5 score following your stay. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. To fully understand what prompted your score, please consider adding comments to your survey to let us know what we’re doing well and where we can improve in the future. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.Sincerely,TiannaRed Roof Management RediResponse Specialist

Dear Patricia, Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Salem. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the upkeep of the property and the cleanliness of the room. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Sincerely,Tianna Red Roof Management RediResponse Specialist

Dear Pedro,Thank you for taking the time to tell us about your experience at the RED ROOF INN SALEM. I am sorry that your experience did not meet your expectations. I was disheartened to read that you found your room to have an unpleasant smell, the condition of the bed, the lack of electrical sockets near the television area and the other concerns you mentioned that affected your experience. Please accept our apologies for the inconvenience caused. Your feedback will be shared with the management team so they can investigate and address your concerns promptly. Additionally, we will use your feedback to ensure our staff is providing the level of service our guests deserve.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and we wish you the very best in your future travels.Very truly yours,AdraineRed Roof ManagementRediresponse Specialist

Dear Digna,Thank you for taking the time to tell us about your experience at the Red Roof Inn Salem. It's great to see that you enjoyed your stay, resulting in a 5/5 score. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services.We hope to continue to provide great experiences for you. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,CarlaRed Roof ManagementRediResponse Specialist

Hello Jennifer, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN SALEM and I are disappointed to see your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Oshane Red Roof Management RediResponse Specialist

Hello Melissa, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN SALEM and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist

Dear Kathleen,Thank you for sharing with us. We were disheartened to see that while our team at the Red Roof Inn Salem got your 3/5 score, your stay was far below expectations. I will certainly bring your comments to the property’s attention.We appreciate your business and truly value your feedback. On behalf of Red Roof, we look forward to providing you with better experiences in the future.Sincerely,XaoRed Roof ManagementRediResponse Specialist

Dear Derrick,Thank you for taking the time to share your feedback regarding your stay at the Red Roof Inn Salem. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding that you were satisfied with the convenience of our location. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay.Red Roof hope to continue to provide great experiences for you. We value you as a our guest and appreciate your business. The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future!Sincerely,Red Roof Management

Hello Eriberto, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Salem and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where Red Roof can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,TiannaRed Roof ManagementRediResponse Specialist

Dear Lisa,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Salem. We are sorry you had a less than satisfactory experience, prompting your 1/5 rating. We strive to provide guests with the best customer service and all the comforts of home, so I am disappointed to read the encounter you described regarding the uncleanliness of the floor. Please accept our humblest apologies as this is nowhere near the standard we strive to uphold. Comments like your aren't taken lightly, so they will be reviewed by our Red Roof team in an effort to address the issues with the relevant departments.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We would love to have another chance to provide you with a better experience the next time you're in town.Sincerely,NishayeRed Roof ManagementRediResponse Specialist

Dear Shaina, Thank you for taking the time to tell us about your experience at the RED ROOF INN SALEM. You indicated that the property is well located. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies the customer service was not up to your standards. We strive to provide guests with all the comforts of home, so I am disappointed to see your 2/5 score. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns. Very truly yours,Red Roof Management

Hello Carlos, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Salem and I appreciate your 10/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management

Thank you for sharing your 4/5 rating with us, Derren. Our staff at the Red Roof Inn Salem was especially delighted to know that we earned this following your stay. We aim to deliver a positive experience to all our guests, so we were happy to know that you were satisfied with your stay. However, we would love to hear about your stay, so please feel free to share.Once again, on behalf of Red Roof, we would like to extend our gratitude for your rating. It would be our pleasure to host you under our roof again in the future.Appreciatively,Red Roof Management

Hello Jill, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN SALEM and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,AdraineRed Roof Management Rediresponse Specialist

Dear Misty,Thank you for taking a moment to complete our survey from your recent stay at the Red Roof Inn Salem. We are sorry you had a less than satisfactory experience, prompting your 1/5 rating. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as our Red Roof team strive to deliver a clean, comfortable and value-based stay to all guests.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.Very truly yours,NishayeRed Roof ManagementRediResponse Specialist

Dear Scott,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Salem. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience; resulting your 4/10 score. You indicated that you were unsatisfied with lack of cleanliness and odor of the room. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely, Chirell RediResponse Specialist

Hello Jn,Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN SALEM and I appreciate your 4/5 score following your stay. In the future, please consider adding more comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,AdraineRed Roof ManagementRediresponse Specialist

Hello Jeremy,Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN SALEM and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management

Hello Diane,Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN SALEM and I are disappointed in your low scoring, I am sorry to read that you describe our staff to be rude, the hotel to be unclean and that it wasn't a good place to stay. We will take our feedback into consideration as it will only help us to improve moving forward. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,AdraineRed Roof ManagementRediresponse Specialist

Hello Jeremy, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Salem and I appreciate your 10/10 score following your stay. At Red Roof, we aim to deliver a great experience for all our guests and we're happy you were satisfied with your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, CarlaRed Roof ManagementRediResponse Specialist

Hello Heather, I appreciate you sharing your feedback following your stay at the Red Roof Inn Salem. I was saddened to read that your stay fell short of your expectations due to the insects, the broken toilet seat, the phone not being able to work and all the other concerns you reported. I truly apologize for the inconvenience caused by the issues you highlighted. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,OliviaRed Roof Management RediResponse Specialist

Hello Natalya, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Salem and I appreciate your 5/5 score following your stay. At Red Roof, we aim to deliver a great experience for all our guests and we're happy you were satisfied with your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, CarlaRed Roof ManagementRediResponse Specialist

Dear Heather,We appreciate you taking your time to share your honest feedback here at the Red Roof Inn Salem. Red Roof, our main goal is to provide all our guests with a positive experience that portrays the comfort of home and we are disappointed to see that your stay was less than ideal. You indicated that you were unsatisfied with the upkeep of our property, the water taking a long time before it heats up in the shower and the other concerns you listed. Regarding a refund, you contact your booking source or our property directly. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and we wish you all the best in your future travels. Sincerely,CarlaRed Roof ManagementRediResponse Specialist

Hello Mark, Thank you for taking a moment to complete our survey. At the Red Roof Inn Salem we strive to provide guests with all the comforts of home, so I am disappointed to see your 1/5 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as Red Roof strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely, CarlaRed Roof ManagementRediResponse Specialist

Dear Lindsay,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Salem. It is very gratifying to read that you had a great encounter with us and we really appreciate your kind comments about our comfortable beds, safe environment, friendly staff and clean rooms. Your feedback is essential as we strive to provide a clean, comfortable, values-based stay to all guests.Redroof can’t wait to see you Under Our Roof soon, where we can continue to offer you a clean and comfortable stay at an affordable price!Sincerely,ChirellRediResponse Specialist

Hello Chamnang, Thank you for taking a moment to leave a review. The staff at the RED ROOF INN SALEM and I are disappointed to see your 2/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Red Roof Management

Dear Denise,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the RED ROOF INN SALEM. It’s great to hear that you found our property to be conveniently located and clean in addition to our staff being very accommodating. At Red Roof, feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Antonio,Red Roof ManagementRediResponse Specialist

Hello Kleber,We appreciate you choosing to stay at our Red Roof Inn Salem, however, we are disappointed to know that your experience was not up to the standard of service that we aim to provide for all of our guests. You've mentioned that you found the heater to be malfunctioning, that there was no hot water and that the room was cold, among other issues. This is not an experience our guests usually have with us. Thank you for making us aware of this. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services.Thank you again. We wish you the best in your future travels.Sincerely,Red Roof Management

Hello Alexis,I am pleased to have had you as our guest at our Red Roof Inn. Your 5/5 score is much appreciated, Yet; we would love for you to consider adding comments to your survey in the future, to assist us in discovering what we’re doing well and how we can improve our service, to make your stay that much better.Thanks again, we do hope you will choose to stay with us again at Red Roof, so we can have the opportunity to provide you with an even better experience.Sincerely,Red Roof Management

Hello Destiny, Thank you for your interest in property and for your feedback after your stay with us at the RED ROOF INN SALEM. Please accept our sincerest apologies for the unprofessional staff, the small bathroom, and the unclean tub that added to your poor experience. I am grateful for the feedback you provided so we are able to continually improve our hotel. In the future, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you’re comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and we would love to have another chance to provide you with a better experience the next time you're in town.Sincerely,Red Roof Management

Dear Lindsey, Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Salem. I am glad to read that you were pleased with our staff, the cleanliness of the room and our pet-stay-free policy. At Red Roof, a great experience and our guest comfort is what we aim for and we're proud to have achieved that with your visit. We look forward to seeing you in your future travels. We hope to continue to provide great experiences for you. Sincerely, CarlaRed Roof ManagementRediResponse Specialist

Hello Michael,The staff at the Red Roof Inn Salem and I would like to thank you for taking a moment to complete our survey from your recent stay. We are extremely happy to see that you had a wonderful experience, which resulted in your 8/10 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as our Red Roof team strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Sincerely,NishayeRed Roof ManagementRediResponse Specialist

Hola Yender, Gracias por tomarse un momento para completar nuestra encuesta. El personal del Red Roof Inn Salem y yo agradecemos su puntuación de 5/5 después de su estancia. Me alegra saber que su estancia fue estupenda. Los comentarios de nuestros huéspedes siempre son bienvenidos en Red Roof ya que nos esforzamos por mejorar continuamente la calidad de nuestros servicios.En su próxima estadía, si tiene algún problema mientras esté con nosotros, comuníquese con nuestra recepción de inmediato para que podamos solucionar el problema y garantizar su satisfacción. ¡Gracias de nuevo y esperamos que nos visite nuevamente en su próximo viaje!Sincerely,AdraineRed Roof Management Rediresponse Specialist

Dear Guylaine, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Salem and I are sadden to see your 2/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,ChirellRediResponse Specialist

Dear Nicole, Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Salem. I am glad to read that you were pleased with how quick and easy check-in and out was, prompting your 5/5 score. At Red Roof, positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future. Sincerely, Carla Red Roof Management RediResponse Specialist

Dear Julie,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Salem. At Red Roof, our main goal is to provide all our guests with a positive experience that portrays the comfort of home and we are disappointed to see that your stay was less than ideal. You mentioned that the room smelled of cigarette smoke, the tub was filthy and the other concerns you listed. We value your business and would like to assure you that this is not reflective of our usual standards. We understand that your overall experience fell far below your expectations, and we are committed to making improvements to ensure that this does not happen in the future. At Red Roof, we continually work to improve our hotel, so I really appreciate you providing us with your feedback. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,CarlaRed Roof ManagementRediResponse Specialist

Thank you, Habib, for being our guest at the Red Roof Inn Salem. We strive to provide guests with all the comforts of home, so I am disappointed to see your 4/10 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope that you will give us the opportunity to provide you with a better experience the next time you're in the area. Sincerely,ChevaneseRed Roof ManagementRediResponse Specialist