Extérieur

Avis sur Milford Hall Hotel

4 out of 5
Milford Hall Hotel
206 Castle Street, Salisbury, England

Avis

8,2

Très bien

Note des voyageurs de 10 (Excellent), d’après 198 avis sur 519." "
Note des voyageurs de 8 (Bien), d’après 198 avis sur 519." "
Note des voyageurs de 6 (Satisfaisant), d’après 76 avis sur 519." "
Note des voyageurs de 4 (Médiocre), d’après 37 avis sur 519." "
Note des voyageurs de 2 (Horrible), d’après 10 avis sur 519." "

8,6/10

Propreté

8,6/10

Personnel et service

7,2/10

Équipements

7,8/10

Infrastructures et conditions de l’hébergement

7,4/10

Écoresponsabilité

Avis

8/10 Bien

baudet

Voyage d’affaires
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 1 nuit en octobre 2022
Réponse de Jon GM le 9 oct. 2022
Thanks Baudet, top rating! Come and see us again...

10/10 Excellent

DELPHINE

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en août 2019

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Chambre correcte avec parking gratuit proche du centre.
Séjour de 1 nuit en octobre 2018

6/10 Satisfaisant

frederic

Les points faibles : Infrastructures et conditions de l’hébergement
Back in the 80’s
Séjour de 1 nuit en août 2018

8/10 Bien

Normand, Montréal Canada

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hôtel un peu à l'extérieur du centre historique
Bon hôtel avec tous les services et un stationnement gratuit.
Séjour de 1 nuit en octobre 2017
Réponse de Milly le 16 nov. 2017
Dear Normand, We would like to thank you for staying with us and we are happy that you found us to be a good stay and that you were happy with the free parking. We hope to see you soon in the not so distant future. Kind regards, Milly, Receptionist

8/10 Bien

Yves

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hôtel idéal pour une visite à Salisbury
Bon hôtel pour une visite à Salisbury, avec parking et le personnel est attentif. Petit-déjeuner correcte. Prix raisonnable
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Anonymous

Les points forts : Propreté et personnel et service
Hotel agréable et calme a 10 minutes
Hotel agréable et calme a 10 minutes à pied du centre de Salisbury Décoration des chambres un peu passée mais très bien tenu et très propre. Bon breakfast, thé et café dans la chambre. Une bonne étape.

6/10 Satisfaisant

Laurie

Voyage en couple
Les points forts : Propreté
Les points faibles : Infrastructures et conditions de l’hébergement
Room wasn’t great
Séjour de 2 nuits en avril 2024
Réponse de CS le 24 avr. 2024
Dear Laurie,thank you for choosing our hotel and let me apologise that you have not enjoyed your room.Many thanksChristian

8/10 Bien

John

Séjour de 2 nuits en avril 2024
Réponse de CS le 10 avr. 2024
Dear John,thank you for staying with us and we are looking forward to welcoming you again soon.Kind regardsChristian

10/10 Excellent

paul

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Stayed here many times before, even though they are renovating at the moment the service and staff were superb as always
Séjour de 1 nuit en mars 2024
Réponse de CS le 1 avr. 2024
Dear paul,thank you for your great feedback and hopefully we will be welcoming you again soon.Best regardsChristian

6/10 Satisfaisant

Thomas

Les points forts : Propreté et personnel et service
Place is under refurbishment so unfair to give an assessment. Only disappointing thing was that we were not informed that there was no bar or restaurant before we arrived, so had to go elsewhere for dining,very annoying and inconvenient.
Séjour de 1 nuit en mars 2024
Réponse de CS le 1 avr. 2024
Dear Thomas,thank you for choosing our hotel for your stay in Salisbury.Hopefully we will be welcoming you again after the refurbishment has been completed.Kind regardsChristian

10/10 Excellent

Janice Caroline

Voyage en couple
Les points forts : Propreté, personnel et service, équipements
We had a lovely stay here= the staff and breakfast was excellent! The lower starts are only because the hotel is undergoing a refurb and so a lot of facilities weren't available and the outside didn't look the best due to plant/barriers etc. This will be temporary and I think will be great when all done! We were warned of the refurb atthe time of booking. Would definitely rebook!
Séjour de 1 nuit en février 2024
Réponse de CS le 29 févr. 2024
Dear Janice Caroline,thank you for choosing our hotel for your stay here in Salisbury and hopefully we will be welcoming you after the refurbishment has been completed sometime in May 2024.

6/10 Satisfaisant

S.E

Les points forts : Propreté et personnel et service
Property is under going renovation - it’s a little shabby. It was clean, staff helpful, but noise outside room and from room above.
Séjour de 2 nuits en février 2024
Réponse de CS le 21 févr. 2024
Dear S.E,thank you for for staying with us and we hopefully we will be welcoming you after the refurbishment has been completed.Kind regardsChristian

8/10 Bien

Frank

Les points forts : Propreté et personnel et service
Parking was an extra £9 hidden cost - a lot of repairs going on in the hotel - night porter Frank a true gent -
Séjour de 1 nuit en février 2024
Réponse de CS le 13 févr. 2024
Dear Frank,thankyou for staying with us and we are looking forward to welcoming you again soon.Best regardsChristian

2/10 Horrible

dewi

Séjour de 1 nuit en février 2024
Réponse de CS le 1 avr. 2024
Dear dewi,I am sorry to learn that you have not enjoyed your time here with us. I hope that you have been able to speak to one of our managers on duty.Kind regardsChristian

10/10 Excellent

Kershaw

Voyage en couple
Great place to stay, £9 parking really? Place is going thru referb which did not distract from stay but not mentioned on website.
Séjour de 1 nuit en janvier 2024
Réponse de CS le 31 janv. 2024
Dear Kershaw,thank you for your kind comments and hopefully we will be welcoming you again once the refurbishment has been completed.Many thanks

8/10 Bien

Nikki

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2024
Réponse de CS le 29 janv. 2024
Dear Nikki,Thank you for choosing our hotel for your visit to Salisbury. We are looking forward to welcoming you again soon.Kind regardsChristian

6/10 Satisfaisant

Ian

Les points forts : Propreté et personnel et service
Séjour de 1 nuit en décembre 2023
Réponse de CS le 29 janv. 2024
Dear Ian,thank you for your visit and looking forward to welcoming you again soon.Kind regardsChristian

8/10 Bien

Michaela

Voyage en groupe, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Hotel in good position, friendly staff but the room was freezing! I was so cold I had to sleep in the bath robe provided
Séjour de 1 nuit en janvier 2024
Réponse de CS le 30 janv. 2024
Dear Michaela,thank you for staying with us and we could have provided you with an additional heater if we would have known. Please let me apologise for the issue.Kind regardsChristian

10/10 Excellent

Lindy

Voyage en groupe
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
A lovely hotel, staff excellent. A really friendly welcoming place to stay.
Séjour de 5 nuits en janvier 2024
Réponse de CS le 29 janv. 2024
Dear Lindy,than you for staying with us and hopefully we will be welcoming you again soon.Best regardsChristian

10/10 Excellent

Jemma

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Easy to find, lovely clean room, quiet and very helpful staff
Séjour de 1 nuit en janvier 2024
Réponse de cs le 8 janv. 2024
Dear Jemma,thank you for choosing our hotel for your stay here and we are looking forward to welcoming you again soon.Best regardsChristian

10/10 Excellent

carol

Séjour de 2 nuits en décembre 2023
Réponse de CS le 12 janv. 2024
Dear Carol,thank you for the 5 out of 5 score and hopefully we will be welcoming you again soon

8/10 Bien

Mike

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2023
Réponse de CS le 20 déc. 2023
Dear Mike,thank you for choosing our hotel and we are looking forward to welcoming you again soon.Kind regardsChristian

10/10 Excellent

Samantha

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
A little tired in areas but our room was lovely and the old part of the house beautiful.
Séjour de 1 nuit en décembre 2023
Réponse de cs le 14 déc. 2023
Dear Samanthathank you for staying with us and I am pleased to inform you that we are upgrading all bedrooms and public areas in early 2024. Hopefully see you after the completion of the refurbishment again,Best regardsChristian

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Rooms and hotel in process of being updated. Good stay though and be nice to see upgrades when done.
Séjour de 2 nuits en décembre 2023
Réponse de cs le 14 déc. 2023
Dear Reviewerour hotel will look amazing once it is all done up. See you then.Best regardsChristian

4/10 Médiocre

thomas

Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement et confort de la chambre
Tired hotel in need of TLC
The pros -Duty manager gave us a 30% refund and a bottle of red wine. -Supportive staff. -TV in room had all the apps you’d imagine on a modern LED TV. We ended up watching Netflix ;). Breakfast was cheap and of a good standard. The cons -The hotel is quite dated. -Heater is on a timer, so when we checked in, it was a cold and damp room. -wall mounted temporary electrical heater sounded like a jet taking off and made the walls vibrate when on. -Hot water for bath and shower wasn’t really a thing. But hot enough in the sink. I felt that the price charged for the room isn’t realistic. It felt very much like a budget motel although photos would have you believe otherwise. It was cold and damp. So much so that I went to the front desk and made a complaint. The duty manager came to my room after 5 min and offered a refund and a bottle of wine which was very kind and appreciated! Manager explained that the rooms were being upgraded. I just felt a tad cheated as I booked this hotel due to its proximity to Salisbury town and based on the photographs. This is either a hotels.con issue or honesty of the hotels as this has happened a few times now. Would I stay at this hotel again - no, however, if the rooms were upgraded then I would based on the staff and proximity.
The temporary heater
Bathroom floor
View from room 204
Missing toilet roll bar, the little things
Séjour de 1 nuit en décembre 2023
Réponse de CS le 5 déc. 2023
Dear thomas,thank you for staying with us and I am sorry to learn that you have not fully enjoyed your stay here with us. We are currently renovating rooms and in 2024 all public areas will be done.Kind regardsChristian

4/10 Médiocre

Emma

Voyage en famille
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
The location was brilliant for the town. We had no toilet roll in the rooms. The staff seemed immature and didnt really know how to handle the hotel - ie quoted wrong prices for breakfast and were asked 3 times to bring milk to room and they still forgot. We had a baby (they knew, as cot requested) but they put us on the top floor with no lift and nowhere to store buggy. The hairdryer almost caught fire and there was a large party in the hotel until the early hours with DJ music playing. I would not recommend this hotel.
Séjour de 2 nuits en novembre 2023
Réponse de CS le 5 déc. 2023
Dear Emma,thank you for staying with us and the valued feedback, which I shared with the team.Best regardsChristian

10/10 Excellent

Adi

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en novembre 2023
Réponse de cs le 5 déc. 2023
Dear Adi,thank you for your great score. We are looking forward to welcoming you again soon.Best regardsChristian

4/10 Médiocre

Joanne

Séjour de 1 nuit en novembre 2023
Réponse de CS le 20 déc. 2023
Dear Joanne,thank you for staying with us and hopefully we will be welcoming you again soon.Best regardsChristian

6/10 Satisfaisant

Carl

Les points faibles : Personnel et service
Séjour de 1 nuit en novembre 2023
Réponse de cs le 28 nov. 2023
Dear Carl,thank you for staying with us and we are looking forward to welcoming you again.Best regardsChristian

10/10 Excellent

Kenneth

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
excellent service, lovely breakfast, nothing was to much trouble, recommend it to anyone. Ken& Marge.
Séjour de 2 nuits en novembre 2023
Réponse de cs le 28 nov. 2023
Dear Kenneth,thank you for your great feedback which was a pleasure sharing with the team.We are looking forward to welcoming you again soon.Best regardsChristian

6/10 Satisfaisant

Terence, Warminster

Séjour de 1 nuit en novembre 2023
Réponse de cs le 28 nov. 2023
Dear Terence,thank you for staying with us, we are looking forward to welcoming you again soon.Kind regardsChristian

10/10 Excellent

Ivan Gonzalez del

Séjour de 4 nuits en novembre 2023
Réponse de CS le 5 déc. 2023
Dear Ivan,thank you for choosing our hotel for your stay here in Salisbury. We are looking forward to welcoming you again soon.Best regardsChristian

8/10 Bien

Simon

Séjour de 1 nuit en novembre 2023
Réponse de Jon GM le 19 nov. 2023
Great rating, thanks Simon!

10/10 Excellent

James

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en octobre 2023
Réponse de JonGM le 19 nov. 2023
Top score, thanks so much James!

10/10 Excellent

Nancy

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great stay in Salisbury
The hotel was clean, comfortable and close to town. Breakfast was delicious. The staff was helpful with all our questions.
Séjour de 1 nuit en octobre 2023
Réponse de JonGM le 30 oct. 2023
Delighted with your rating and review, thanks so much.

4/10 Médiocre

David

Séjour de 1 nuit en octobre 2023
Réponse de Jon GM le 30 oct. 2023
Thanks for the rating David, glad you generally enjoyed your stay

8/10 Bien

Gary

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en octobre 2023
Réponse de JonGM le 30 oct. 2023
Thanks for the great rating Gary!

8/10 Bien

??????

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en octobre 2023
Réponse de Jon GM le 24 oct. 2023
Thanks for your rating!

10/10 Excellent

Alberto

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en octobre 2023
Réponse de Jon GM le 22 oct. 2023
Thanks so much for the top rating!

2/10 Horrible

Ryan

Voyage en couple
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
The only room they had available for us smelled like mildew, had peeling wallpaper, potentially dirty sheets, and mold in the shower. After I asked for another room, the receptionist told us they had another room that normally reserved for staff sleeping quarters, but the window didn't close. So at 12:30 AM (after we arrived around 11:30 PM), he and I are in that room attempting to get the window closed enough to latch. We managed to latch it, so my wife and I could just go to sleep. In the morning, maintenance knocked on our door at 8 AM. Evidently not getting the message that the room had been booked with a paying guest. They were doing construction while we were there and I'm willing to forgive that mess, but we will never go back. I asked the receptionists upon check out about the bill, hoping they might knock a few pounds off for our trouble and they told me I didn't owe any additional money for staying in the "suite." Gee, thanks. I certainly hope I wouldn't be charged for fixing your broken window. The manager was supposed to call me and follow up but I haven't heard a peep.
Séjour de 1 nuit en octobre 2023
Réponse de Jon GM le 22 oct. 2023
I'm sorry to read that you didn't enjoy your stay with us and that your original room was not up to standard, likewise maintenance issues in the other room that your were accommodated. We don't have staff sleeping quarters, so I'm unsure as to where you were actually allocated. I've not been advised of your feedback, perhaps you would email me at the Hotel, detailing who you spoke to, and I will investigate further.

10/10 Excellent

Mark

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Wonderful time
I had a great stay and it was a perfect base to explore from.
Séjour de 1 nuit en octobre 2023
Réponse de Jon GM le 22 oct. 2023
Excellent review, thank you so much.

6/10 Satisfaisant

Gareth

Voyage d’affaires
Les points forts : Propreté et confort de la chambre
Gym closed
Booked hotel due to advertised Gym and spa facilities. Both gym/spa are closed EVERY evening between 6pm-9pm, so no good for anyone working. Very disappointing.
Séjour de 2 nuits en octobre 2023
Réponse de Jon GM le 22 oct. 2023
Thanks for your feedback Gareth, we do advise clients of opening hours with confirmation emails, I'll check those are actioning correctly.

8/10 Bien

Samantha

Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Breakfast was a shambles, lukewarm hot buffet breakfast, what was there, uncleared tables, and i was asked to move whilst eating because they needed to get in the cupboard.
Séjour de 1 nuit en septembre 2023
Réponse de Jon GM le 22 oct. 2023
Thanks for your feedback, I'm sorry we didn't meet with expectation on this occasion.

8/10 Bien

Sarah

Voyage en famille
Les points forts : Propreté, personnel et service, équipements
Very welcoming staff but hotel definately looking very tired ie carpets xnd walls Room was a good size very clean and nice comfy bed so slept very well
Séjour de 1 nuit en septembre 2023
Réponse de Jon GM le 22 oct. 2023
Thank you for your review, refurbishment underway.

8/10 Bien

Glenda

Voyage en famille
Les points forts : Propreté et personnel et service
Limited contact with staff but thosevi did speak to were helpful and friendly
Séjour de 1 nuit en septembre 2023
Réponse de Jon GM le 22 oct. 2023
Thank you for your review

10/10 Excellent

John

Voyage en couple
Les points forts : Propreté et personnel et service
Staff were excellent, especially Lucy at the reception, she helped us with booking printouts and satna problems we incurred.
Séjour de 1 nuit en septembre 2023
Réponse de Jon GM le 22 oct. 2023
Thank you for your top rated review, delighted you had a great stay.

6/10 Satisfaisant

Alexandra

Voyage en couple
Les points forts : Personnel et service
Les points faibles : Propreté
Great location. Easy to walk into Salisbury. Lovely welcome from reception staff. Room was a good size as was the bathroom. Unfortunately the desk was not really as clean as I expected. The old coffee pod was still in the machine, one of our glasses had drink residue in it and there were sticky patches around the drink area. Sheets were very clean. Bathroom floor had hair and dust on the edges of the floor. Just felt that it needed a little more care and attention. We had dinner there on the first night and our main was cold. We didn't say anything as we had had a long drive and just wanted to get to our room. On reflection maybe we should have.
Séjour de 2 nuits en septembre 2023
Réponse de Jon GM le 22 oct. 2023
Thank you for your review and feedback.

2/10 Horrible

Josie

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en septembre 2023
Réponse de Jon GM le 17 sept. 2023
I'm sorry we fell short on your recent visit, please contact me at the Hotel if you would like to discuss further

6/10 Satisfaisant

Frazer

Voyage en couple
Les points forts : Propreté et personnel et service
Probably a little expensive for what it was. But being fair we did not do any of the spa offerings, this was a last minute booking.
Séjour de 1 nuit en septembre 2023
Réponse de Jon GM le 17 sept. 2023
Thanks for the feedback, maybe stay a little longer next time!