Passing through Salzburg while traveling from Munich to Vienna, we chose this hotel for an our one night. The room was extremely clean, smelled of lemons and - while minimalist in design - had everything you’d need. The hotel contacted me by text a couple of days before my arrival to ensure they had someone at the property when we arrived since they don’t have a traditional front desk. Their 10am check out time seemed quite early, so we asked if they could hold our bags for a couple of hours while we looked around the city before our 3pm train to Vienna. The attendant seemed reluctant for the reason I mentioned earlier… they don’t always have someone at the desk (which is located in a small room outfitted with a kitchen where they have ~4 tables for breakfast service)… but she agreed since she said she’d be working until we returned. Unfortunately, that didn’t prove to be true so upon our return, we found our bags were locked in the office with no one present or answering our calls to the posted number. Eventually, the person who served breakfast (I’ll add that she did so without any semblance of a smile), came to unlock the door so we could grab our bags. She opened the door and locked it behind us without speaking to us. All said - while the place lacked personality and could benefit from adding a touch of ‘smile’ to its service - I’d stay again for the value.
