Piscine extérieure

Avis sur Crockett Hotel

3 out of 5
Crockett Hotel
320 Bonham, San Antonio, TX

Avis

8,6

Excellent

Note des voyageurs de 10 (Excellent), d’après 974 avis sur 1711." "
Note des voyageurs de 8 (Bien), d’après 442 avis sur 1711." "
Note des voyageurs de 6 (Satisfaisant), d’après 173 avis sur 1711." "
Note des voyageurs de 4 (Médiocre), d’après 72 avis sur 1711." "
Note des voyageurs de 2 (Horrible), d’après 50 avis sur 1711." "

9,2/10

Propreté

9,0/10

Personnel et service

8,2/10

Équipements

8,6/10

Infrastructures et conditions de l’hébergement

8,6/10

Écoresponsabilité

Avis

10/10 Excellent

Karine

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nous avons passé 3 nuits dans cet hôtel tout était parfait. La chambre un peu petite mais ça va . Le lit était très confortable. Il y a un restaurant ou nous avons mangé c’était très bon . Il y a aussi un bar donc vraiment super. Il est situé Juste derrière Fort Alamo . Le seul truc que je pourrais reprocher c’est que le petit déjeuner et payant et que c’est cher pour ce que c’est.
Séjour de 3 nuits en octobre 2023

4/10 Médiocre

Voyageur vérifié

Les points forts : Propreté
Les points faibles : Infrastructures et conditions de l’hébergement et confort de la chambre
Nous avions une chambre au dernier étage qui faisait un bruit infernal avec des vibrations à tel point que la fenêtre et les volets tremblaient. Nous pensions au début que cela venait de la climatisation qui était également très bruyante. Impossible de dormir avec un tel vacarme. Nous avons été obligés de changer de chambre en pleine nuit ! Nous aurions apprécié un petit dédommagement pour cet incident. A part cela l’hôtel était idéalement placé pour visiter les principaux centres d’interêt de San Antonio.
Séjour de 1 nuit en septembre 2023

10/10 Excellent

Michel

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Le point fort est définitivement l’emplacement, en face 100 mètres de fort Alamo, 100 mètres d’un énorme centre commercial et à 5 minutes du fabuleux River walk
Séjour de 2 nuits en septembre 2023

8/10 Bien

MÉLANIE

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very charming hotel, especially the Tavern. The rooms are older but very spacious.
Séjour de 4 nuits en juin 2023

8/10 Bien

Jean-Paul

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Chambres confortables. Hotel joliment rénové bien centré. Personnel attentionné. Possibilité de repas. Seul problème: climatisation bruyante nécessitant d’être coupée la nuit.
Séjour de 3 nuits en mars 2023

8/10 Bien

Brian E

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The Crockett Hotel is in a great location right across from the Alamo and access to the river walk along with many shops and eateries nearby. The staff were nice and helpful. The only caution I have is that the shower water temperature in not well regulated, hot one minute and cold the next. The beautiful western decor is worth the stay. Lots of old west history can be found here.
Séjour de 6 nuits en mai 2024

6/10 Satisfaisant

Rubidia Maria

Voyage en couple
Les points faibles : Infrastructures et conditions de l’hébergement
Hotel is close to everything in a walking distance. However if you plan to hang out in the hotel room this isn’t the place for you. Phone would always ring busy when you try to call the front desk. The bed was uncomfortable to sleep in. And the tv kept having issues connecting to cable. We tried to stream to the chromecast since it looked like it was offered but we were told after that it would be a miracle if it would work and there’s nothing they can do to fix it.
Séjour de 3 nuits en mai 2024

10/10 Excellent

Kristy

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
During Alamo construction but doing the best they can.
Séjour de 4 nuits en mai 2024

8/10 Bien

Radhika

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Good property.
Séjour de 1 nuit en mars 2024

8/10 Bien

SUSAN

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We really enjoyed our stay! The historic Crockett Hotel really put us in a great frame of mind for our Alamo tour - which was practically next door! We loved being able to walk to anything we wanted to do in the downtown area with no problem. Our King bedroom was a little small, but was nicely refurbished. The staff was friendly and was more than helpful with any questions we had. We would stay there again!
Séjour de 3 nuits en mai 2024

8/10 Bien

Marta, Harker Heights

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Conveniently located downtown San Antonio near River Walk, shopping, dinning
Séjour de 1 nuit en avril 2024

8/10 Bien

Dawn

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I usually stay at the Menger but wanted to see what the Crockett was like. I very much liked the room and the proximity to the Alamo. Most of the staff were lovely. The front desk is lacking in staff and our initial check-in was less than friendly. I also would like other travelers to be aware of the late, 4:00, check-in. Our room was not available until nearly that time. I felt like much of my time was wasted as I had to return to receive my room key. The front desk clerk at that time was Jesse. He was lovely.
Séjour de 1 nuit en mai 2024

6/10 Satisfaisant

Veronica

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024

10/10 Excellent

David E

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Todo muy bien, excepto por la información del estacionamiento. El hotel no cuenta con estacionamiento propio, pero tienen un servicio adicional de valet parking que tiene un costo de $45.00 por noche, el cual es muy bueno y conveniente, pero creo que es información que se debería compartir previamente en expedia
Séjour de 2 nuits en mai 2024

10/10 Excellent

Alberto

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Always an amazing time
Séjour de 1 nuit en mai 2024

6/10 Satisfaisant

Dora I

Les points forts : Propreté et infrastructures et conditions de l’hébergement
The room was hot, the ac wasn't cooling good. I was disappointed with the price and no breakfast. Room was very small.
Séjour de 1 nuit en mai 2024

4/10 Médiocre

Roy

Voyage en famille, Voyage d’affaires
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Les points faibles : Propreté
Building looks unique and is in a great condition. However my room was filled with mold. The fire shower system had mold on it as well as the ceiling. In the room there was a door to a closet with the hvac system. In the closet there was a ton of mold.
Séjour de 4 nuits en mai 2024

10/10 Excellent

Jeremy

Les points forts : Infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024

10/10 Excellent

Karina

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Our stay at the Crockett was everything we wanted and more! The location could not be beat, the tavern food was excellent, the staff were friendly and accommodating. I loved staying at a historic hotel rather than your run of the mill chain hotel that you can find anywhere. The rooms were comfortable, and everything we wanted was within walking distance. We will definitely return and highly recommend!
Séjour de 3 nuits en mai 2024

10/10 Excellent

Ascencion

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Old building
Séjour de 2 nuits en mai 2024

6/10 Satisfaisant

Sam

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Location and history
Séjour de 1 nuit en mai 2024

10/10 Excellent

Lucy

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Would have like some breakfast options.
Séjour de 2 nuits en mai 2024

10/10 Excellent

Valerie

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Close to everything and walking distance to downtown attractions
Séjour de 1 nuit en mai 2024
Réponse de Eduardo Front Desk Supervisor le 22 mai 2024
Valerie, we appreciate your rating of 5 out of 5. We are glad you enjoyed your stay with us. We value your feedback and your business.Look forward to seeing you again.

10/10 Excellent

Reinaldo

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Good for families
Séjour de 1 nuit en mai 2024
Réponse de Eduardo Front Desk Supervisor le 22 mai 2024
Reinaldo, we appreciate your rating of 5 out of 5. We are glad you enjoyed your stay with us and we value your feedback..Hope to see you again at the Crockett Hotel.

10/10 Excellent

Ronald

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 5 nuits en avril 2024

10/10 Excellent

Emad

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great location, walkable distance to every where and good value for money.
Séjour de 5 nuits en mars 2024
Réponse de Eduardo Front Desk Supervisor le 22 mai 2024
Emad ,so glad to see your 5 out of 5 rating. We appreciate your business and feedback. We look forward to seeing you again here at the Crockett Hotel.

8/10 Bien

Kyle, Lubbock

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This historic hotel is well maintained. It is located across the street from the Alamo, and a block from the riverwalk. We enjoyed our stay and will stay there again.
Séjour de 3 nuits en avril 2024
Réponse de Eduardo Front Desk Supervisor le 22 mai 2024
Kyle, we are glad you enjoyed your stay. We appreciate your feedback and rating of 4 out of 5. We look forward to seeing you again. Thank you for business.

10/10 Excellent

Bianca

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Downtown, valet!
Séjour de 1 nuit en avril 2024
Réponse de Eduardo Front Desk Supervisor le 22 mai 2024
Bianca, thank you for your 5 out of 5 rating. We appreciate your business and feedback. We are glad that you enjoyed your stay with us.

8/10 Bien

Motohiro

Voyage d’affaires
Les points forts : Personnel et service et équipements
Location is very good. Staff were very friendly. The hotel is relatively old, but I would stay there again if given the opportunity.
Séjour de 4 nuits en mai 2024
Réponse de Eduardo Front Desk Supervisor le 22 mai 2024
Moto Hiro we appreciate the rating of 4 out of 5 and thank you for business and feedback. We are glad you enjoyed your stay.

10/10 Excellent

Taryna, HALLS HEAD

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We enjoyed our stay. The staff were lovely. The room was perfect for the two of us and we found the Crockett Tavern unrivalled for food and drinks.
Séjour de 3 nuits en mai 2024
Réponse de Patricia Santiago, Hotel Manager le 7 mai 2024
Hi Taryna!! Thank you for the great review. We are so glad you enjoy you stay here at the Historic Crockett Hotel. We love that you were able to have a meal at the Crockett Tavern. The waitstaff shoots for excellence and you have just added to their confidence. Thank you again, hope to see you soon

8/10 Bien

Debra

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Du I dbx no
Séjour de 1 nuit en mai 2024
Réponse de Patricia Santiago, Hotel Manager le 7 mai 2024
Debra,Thank you for your review. I am glad you enjoyed the Crockett Hotel during your stay. Thank you again and we look forward to welcoming you back in the not too distant future.

10/10 Excellent

ANGELICA

Les points forts : Propreté et infrastructures et conditions de l’hébergement
The front desk personnel is not too nice, but the valet personnel is great
Séjour de 3 nuits en avril 2024
Réponse de Patricia Santiago, Hotel Manager le 7 mai 2024
Dear Angelica,Thank you for taking the time to share your feedback from your stay at our Crockett Hotel. I was disappointed to read the lapses of service you encountered at our front desk, during your stay and you deserved much better. On behalf of all of us, please accept my most sincere apologies. I have shared this with my staff so we can work on correcting this.We would welcome the opportunity to win back your confidence should your travels return you to San Antonio. Nothing would please us more than to make for a much better impression. Please feel free to contact me if I can be of service for an upcoming visit.

8/10 Bien

Laura

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nice older hotel right next to the Alamo. Convenient to everything.
Séjour de 3 nuits en mars 2024
Réponse de Jesse Butler, Front Desk Supervisor le 4 mai 2024
Good Evening Laura,Thank you for taking the time to leave us a review. We are happy that you appreciate the historic nature of our hotel, and we definitely agree that there are many destinations to visit within walking distance of our hotel. We hope you choose to stay with us again in the near future, and have a wonderful day!

10/10 Excellent

Julia

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nice
Séjour de 1 nuit en avril 2024
Réponse de Eduardo Front Desk Supervisor le 22 mai 2024
Thank you., Julia for the rating of 5 out of 5 and appreciate your feedback, We are glad you enjoyed your stay with us. Hope you will visit us again.

8/10 Bien

charlene

Les points forts : Propreté et personnel et service
Construction made it difficukt to get around on foot & dusty
Séjour de 2 nuits en mai 2024
Réponse de Patricia Santiago, Hotel Manager le 4 mai 2024
Hello Charlene,Thank you for choosing the Historic Crockett Hotel, while visiting San Antonio, Texas. Currently the Alamo is undergoing revitalization. This includes construction on their education building. We apologize for the added dust and detours. We do hope you did get to enjoy the Tavern and Coffee Bar, located in the Hotel, as well as your sleeping accommodations met your expectations.

10/10 Excellent

Yulia

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent location and very nice room.
Séjour de 1 nuit en mars 2024
Réponse de Patricia Santiago, Hotel Manager le 4 mai 2024
Hi Yulia,Thank you very much for sharing your review. We're thrilled you had such a great time at the Crockett Hotel. We hop to have you back soon!

10/10 Excellent

Anja

Voyage en groupe, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We had a great check in experience with Michelle. She was very friendly and helpful.
Séjour de 1 nuit en avril 2024
Réponse de Patricia Santiago, Hotel Manager le 1 mai 2024
Anja,Thank you for choosing the Historic Crockett Hotel while visiting San Antonio. We are pleased you enjoyed your stay. Thank you again and we look forward to welcoming you back in the not-too-distant future.

6/10 Satisfaisant

Kyle, SARASOTA

Was good
Séjour de 2 nuits en avril 2024
Réponse de Patricia Santiago, Hotel Manager le 1 mai 2024
Kyle,Thank you so much for your positive feedback! We're glad you had a great experience, and we hope to see you again in the near future.

8/10 Bien

Eva

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
One of our favorites
Séjour de 2 nuits en avril 2024
Réponse de Jesse Butler, Front Desk Supervisor le 1 mai 2024
Good Afternoon Eva,We are honored to know that we are one of your favorite hotels! It warms out hearts that all of our hard efforts working at the Crockett Hotel is seen my wonderful guests like you. We hope you are having a wonderful day, and look forward to the next time you book your stay with us!

10/10 Excellent

melanie

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Historic place right by the Alamo. The a/c worked perfectly since it was rather warm. Everyone was friendly and helpful
Séjour de 4 nuits en avril 2024
Réponse de Eduardo Front Office Supervisor le 28 avr. 2024
Melanie, we are glad that you enjoyed your stay here at the Crockett Hotel. Thank you for the feedback and appreciate the 5 out of 5 rating. We will await with our friendly faces to see you stay with us once again.

8/10 Bien

Bethany

Voyage en couple
Les points forts : Propreté et personnel et service
Staff was friendly, great location, hotel was clean & cute, felt safe, easy walking to the river walk and restaurants. Only complaint was that the shower did not regulate the water temp. Hot & cold alternated while taking a shower, a bit uncomfortably.
Séjour de 2 nuits en avril 2024
Réponse de Jesse Butler, Front Desk Supervisor le 1 mai 2024
Good Afternoon Bethany,We are glad that the majority of your stay with our hotel was positive, however I wish we could have made it a perfect stay for you. Our hotel employs maintenance staff 24/7 that can go into your room to correct the water temperature issue. We are very sorry that you experienced this regardless, but if you come by Downtown San Antonio we hope you give us the opportunity to make it right and give you a perfect stay. Have a wonderful day!

10/10 Excellent

Jose, Farwell

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The convenience to be a walking distance from the Alamo and quite a bit to see around. A lot of shopping, just enjoyable. Will definitely stay again at the Crockett if visiting San Antonio again!
Séjour de 3 nuits en avril 2024
Réponse de Jesse Butler, Front Desk Supervisor le 1 mai 2024
Good Afternoon Jose,We are very pleased to hear that you will consider us next time you visit San Antonio. We will continue to maintain or exceed our hotel's quality of excellence, so you can have just as good of a time if not better next time you are here. Have yourself a wonderful day!

8/10 Bien

Valentina, Staten Island

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
$45 valet parking. If you’re going to go the cheap route in the river center parking garage be aware. Our car got our windows smashed in for an attempted burglary. They are not liable for anything that happens to your car either. Police didn’t even bother to come to the scene.
Séjour de 7 nuits en avril 2024

8/10 Bien

Robert

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nice area
Séjour de 2 nuits en avril 2024
Réponse de Jesse Butler, Front Desk Supervisor le 4 mai 2024
Good Evening Robert,We appreciate the positive review you left us, and agree that the area around our hotel is very nice. We hope you return and make your next visit absolutely perfect!

10/10 Excellent

Elizabeth

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Clean and very quiet
Séjour de 3 nuits en avril 2024
Réponse de Jesse Butler, Front Desk Supervisor le 1 mai 2024
Afternoon Elizabeth,Thank you for taking the time to write this review. We're happy that your experience at our hotel met all of your expectations. We hope that you think about our using our hotel again next time you visit Downtown San Antonio!

10/10 Excellent

Karthik, Woodinville

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Jesse Butler, Front Desk Supervisor le 1 mai 2024
Good Afternoon Karthik,Thank you for leaving a positive review! We hope you return soon, have yourself a great day!

10/10 Excellent

Celia

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The room was excellent!!!
Séjour de 3 nuits en avril 2024
Réponse de Jesse Butler, Front Desk Supervisor le 1 mai 2024
Good Afternoon Celia,We are happy to hear that the room was up to your standards. Thank you for taking the time out of your day to write up a review about our hotel. We wish you a wonderful day, and hope to see you again in the near future!

10/10 Excellent

Sandra Luz

Voyage en couple
Les points forts : Équipements et infrastructures et conditions de l’hébergement
Most definitely will return. Beautiful place and surrounded by stores restaurants and the mall right across the street.
Séjour de 1 nuit en avril 2024
Réponse de Jesse Butler, Front Desk Supervisor le 1 mai 2024
Good Afternoon Sandra,Thank you for the great review. We are happy that your stay was great enough for you to plan on returning. Give us a call and we can absolutely help you set up your next reservation, have yourself a great day!

10/10 Excellent

Hugh

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
A nice size smaller hotel Great location walkable to Riverwalk attractions and the Alamo
Séjour de 2 nuits en avril 2024
Réponse de Jesse Butler, Front Desk Supervisor le 24 avr. 2024
Good Afternoon,We are so thrilled to hear that you enjoyed your stay with us. The Crockett Hotel is definitely a great location for a comfortable stay, and just about every attraction in the heart of Downtown San Antonio is in a single direction from our hotel. We hope that our hotel is your choice for future stays, as there's so much more to explore.

8/10 Bien

Connie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
We liked the valet parking - they were very polite and courteous. The room was very nice. The shower ran out of hot water too quick. Then we had cold water. Then the water would get too hot. The hotel staff was also polite and courteous. Thank you.
Séjour de 2 nuits en avril 2024
Réponse de Jesse Butler, Front Desk Supervisor le 25 avr. 2024
Good Afternoon Connie,We are pleased that the majority of your stay was positive, however we sincerely apologize for the issue concerning the shower temperature fluctuations. The Crockett Hotel has an Engineering staff that works 24/7 around the clock that can assist with issues like this, and if not our Front Desk staff can see about finding you alternative rooms. We hope to see you again in the future so we can make this right by you, so you can have the perfect stay with us!