Salle de jeux

Avis sur Riverwalk Plaza

4 out of 5
Riverwalk Plaza
100 Villita Street, Dwyer/Main Plaza, San Antonio, TX

Avis

8,2

Très bien

Note des voyageurs de 10 (Excellent), d’après 1714 avis sur 3609." "
Note des voyageurs de 8 (Bien), d’après 910 avis sur 3609." "
Note des voyageurs de 6 (Satisfaisant), d’après 512 avis sur 3609." "
Note des voyageurs de 4 (Médiocre), d’après 235 avis sur 3609." "
Note des voyageurs de 2 (Horrible), d’après 238 avis sur 3609." "

8,2/10

Propreté

8,6/10

Personnel et service

7,8/10

Équipements

7,8/10

Infrastructures et conditions de l’hébergement

8,0/10

Écoresponsabilité

Avis

8/10 Bien

Johanne

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements
C’est bien., surtout l’emplacement qui est très bien situé.
Séjour de 3 nuits en avril 2024
Réponse de General Manager le 24 avr. 2024
Dear Johanne,Thank you so much for the five-star review. We're so glad to hear you enjoyed your stay with us and were able to take full advantage of our centralized, convenient location. We hope to see you again soon!

6/10 Satisfaisant

Louise

Voyage en groupe
Séjour de 3 nuits en avril 2024
Réponse de General Manager le 19 avr. 2024
Dear Louise,Thank you for choosing to stay with us and for taking a moment to provide your rating. Your feedback is extremely valuable to us and we would welcome any additional details about your visit. We hope to welcome you back again soon!

10/10 Excellent

Christophe

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great valet service, great location, too bad there was no cook for the breakfast of our last morning … the rest was really great
Séjour de 2 nuits en mars 2024
Réponse de General Manager le 18 mars 2024
Dear Christophe,It was a pleasure hosting you at the Riverwalk Plaza Hotel! We're glad our excellent valet service and convenient location impressed you. Thank you for your patience with the breakfast service on your last morning with us. We're sorry for any inconvenience, and we hope to see you again soon.

10/10 Excellent

france

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nous sommes assez près du River walk pour pas avoir besoin de notre voiture.
Séjour de 2 nuits en janvier 2024
Réponse de General Manager le 1 févr. 2024
Dear France, We appreciate your positive feedback regarding the convenient location of the Riverwalk Plaza Hotel. Your satisfaction is important to us, and we look forward to hosting you again in the future.

8/10 Bien

Gilles

Séjour de 2 nuits en janvier 2024

8/10 Bien

Charles

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en septembre 2023

2/10 Horrible

Grégory

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Service 0
Séjour de 1 nuit en avril 2023

10/10 Excellent

Guy

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Tks Luis for his help to park our motorcycles in a secure and easy place. Great place in San Antonio Highly recommended
Séjour de 2 nuits en avril 2023
Réponse de General Manager le 29 avr. 2023
Dear Guy,Thank you for recommending the Riverwalk Plaza Hotel. Our terrific team aims to impress with their attentive service, and we know Luis will be pleased you remembered him by name! We'll see you again next time you travel to San Antonio.

6/10 Satisfaisant

Josee

Voyage en couple
Les points forts : Personnel et service et équipements
.
Séjour de 2 nuits en avril 2023
Réponse de General Manager le 12 avr. 2023
Hello Josee,Thank you for your rating. We trust you brought any issues to our attention and we hope you consider staying with us again at The Riverwalk Plaza Hotel!

8/10 Bien

Voyageur vérifié

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Établissement très bien situé aux abords de la Riverwalk. Pas besoin de déplacer la voiture pour se promener dans San Antonio où les parkings coûtent une fortune.
Séjour de 5 nuits en août 2021
Réponse de General Manager le 17 août 2021
Thank you for sharing your comments on your recent visit with us. We're happy to have had the opportunity to host you, and it is a pleasure to know that you appreciated our excellent location. Parking can be quite hard to find in San Antonio, and we strive to provide ample space for our guests. Thank you, and come back soon!

10/10 Excellent

Martha

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
I am like the plece is clean,beautiful only thing they charge for everything even water
Séjour de 1 nuit en mai 2024

6/10 Satisfaisant

rebecca

Room was dirty, decorations falling off wall and holes in wall, restroom tile dirty and falling
Séjour de 1 nuit en mai 2024

8/10 Bien

Stephen

Voyage en famille, Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Quiet, safe and convenient.
Séjour de 3 nuits en mai 2024

8/10 Bien

libbie

Voyage en famille
Walking distance to the River Walk. Plenty of good food all around. Pool area was nice. Beds were confortable
Séjour de 4 nuits en mai 2024

8/10 Bien

Yaretsy, Brookshire

Good stay
Séjour de 1 nuit en mai 2024

8/10 Bien

Cynthia

Voyage en famille
Les points forts : Personnel et service
Friendly staff! Condition of the facility was not great. Two major leaks in our room, not very cozy. One tv did not work
Séjour de 2 nuits en mai 2024

10/10 Excellent

Jesus

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Muy acogedora
Séjour de 2 nuits en mai 2024

6/10 Satisfaisant

Janet D.

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
This property could be wonderful if updated. All the staff we encountered were so nice and helpful. It just looked tired and unclean. I am sure it was clean but with stained rugs and ripped cushions it is hard to tell. Niche coffee is excellent. The lobby area is in much better shape with a pretty live plant wall. It was easy to walk to places and the Riverwalk is right there. We would stay again if they revamped.

10/10 Excellent

James

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great location
Séjour de 1 nuit en mai 2024
Réponse de General Manager le 26 mai 2024
Dear James,Thank you for joining us at the Riverwalk Plaza Hotel. We're delighted you loved our fantastic downtown location near restaurants and nightlife. Please stay with us again in San Antonio!

10/10 Excellent

ineabelle

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Limpieza de lugar, la comodidad, staff muy amable
Séjour de 4 nuits en mai 2024
Réponse de General Manager le 26 mai 2024
Dear Ineabelle,Your five-star review means the world to us, and we're so glad you had such a wonderful time with us at the Riverwalk Plaza Hotel. It's great you loved our comfortable and clean rooms, the perfect way to end a long day of exploring San Antonio, and the team will humbled to hear your praise. We hope you'll allow us the pleasure of hosting you again soon.

4/10 Médiocre

Maurice

Voyage en famille, Voyage d’affaires
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Dirty. Old. Amenities bad
Séjour de 3 nuits en mai 2024
Réponse de General Manager le 26 mai 2024
Dear Maurice,We appreciate you sharing your honest feedback with us, although we're disappointed to hear your stay was not up to standards. We want our guests to have a clean and comfortable stay, and your feedback is essential in helping us meet these marks for future travelers. We thank you again for your feedback and hope you have a wonderful week.

6/10 Satisfaisant

Ahmed

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Old hotel . Shower room wasn’t smelling good
Séjour de 1 nuit en mai 2024
Réponse de General Manager le 26 mai 2024
Dear Ahmed,While we thank you for being our guest and sharing your feedback, we are sorry you had concerns during your stay. Our team works hard to ensure our accommodations are always top-notch, so we will be sure to share your comments internally. We hope to have another opportunity to welcome you back and impress you further.

8/10 Bien

Laurence

Voyage en famille
Les points forts : Propreté et personnel et service
Convenient location and affordable pricing. Restaurant at location is not owned by hotel and was not good.
Séjour de 3 nuits en mai 2024
Réponse de General Manager le 26 mai 2024
Dear Laurence,Thank you for choosing the Riverwalk Plaza Hotel. We're pleased that you enjoyed our convenient location and affordable pricing. We look forward to welcoming you back, and our team will be delighted to share our dining recommendations.

10/10 Excellent

Rodrigo José

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
La sercania al Riverwalk
Séjour de 2 nuits en mai 2024
Réponse de General Manager le 26 mai 2024
Dear Rodrigo,We're glad you had such a great experience with us, and we thank you for your five-star review. We hope to welcome you back soon to the Riverwalk Plaza Hotel for another refreshing stay.

10/10 Excellent

Sheila

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
No additional comments
Séjour de 4 nuits en avril 2024
Réponse de General Manager le 27 mai 2024
Dear Sheila,Thank you for your five-star review and for choosing the Riverwalk Plaza Hotel! We're glad you enjoyed your stay, and we hope to welcome you back next time you're in the area.

8/10 Bien

Steven

Voyage en couple
Had a shower problem, but they moved us to another room
Séjour de 2 nuits en mai 2024
Réponse de General Manager le 26 mai 2024
Dear Steven,Thank you for choosing the Riverwalk Plaza Hotel! We apologize for any inconvenience regarding the shower and are glad our team swiftly addressed the issue. Your satisfaction is our priority, and we look forward to welcoming you back for a flawless stay.

6/10 Satisfaisant

Heather

Voyage en famille
Les points forts : Personnel et service et équipements
The check in staff and valet staff were great!!! We were in a corner room that was by a door that many people had to use to get to their room and it was noisy. Our tv did not work,but they did send up a staff member and he was able to get it working!!! Did not like that parking was not included.
Séjour de 3 nuits en mai 2024
Réponse de General Manager le 26 mai 2024
Dear Heather,Thank you for sharing your experience! We're delighted that our check-in and valet teams provided excellent service during your stay. However, we're disappointed to learn about the noise issue and the inconvenience with the TV, but we're glad our team could swiftly address it. We also understand your concern about parking and will take your feedback into consideration. We hope to have the opportunity to welcome you back and ensure a quieter and smoother visit next time!

10/10 Excellent

Virginia

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
A great hotel within walking distance of the RIVERWALK, and all downtown restaurants. Staff were extremely pleasant, friendly and helpful. Thought the $37 a night parking fees a bit high……… The Gavin restaurant within the hotel was wonderful! The servers were the best and the food delicious!
Séjour de 3 nuits en mai 2024
Réponse de General Manager le 26 mai 2024
Dear Virginia,It was a pleasure having you as our guest at the Riverwalk Plaza Hotel, and we are delighted you had such a fantastic stay. We appreciate your kind words about our amazing staff, delicious food, and great location and will share them with the team. Please know that most full-service hotels charge for parking in this market, and we are competitively priced. We look forward to welcoming you back on future trips to the area.

10/10 Excellent

Esther

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
You can do everything on walking distance
Séjour de 1 nuit en mai 2024
Réponse de General Manager le 24 mai 2024
Dear Esther,Thank you for taking the time to leave a review. This helps us ensure every guest experience is a great one! It brightens our day to know that you enjoyed your stay. Should your travels bring you back to the area, we hope you choose us for your stay again.

2/10 Horrible

Frank, Saginaw

Voyage en couple
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Valet was awesome the got you your vehicle in a timely matter everything else was bad front desk rude some got sick in elevator they tuck forever to clean it and the next day still dirty and smelled and the rooms are dirty vents walls baseboards tub will not recommend this Hotel to anybody
Séjour de 5 nuits en mai 2024
Réponse de General Manager le 24 mai 2024
Dear Frank,Thank you for providing your feedback. We are disappointed to learn about your experience. While it is good to hear that valet service was prompt, we regret the other issues faced during your stay and apologize for any inconvenience caused. We will address these concerns promptly and hope to welcome you back in the future to change your perceptions.

2/10 Horrible

Pamela

Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Séjour de 3 nuits en avril 2024

8/10 Bien

Nayeli

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
I love locations where it is walkable and where I feel safe. I solo travel a lot and this hotel was perfect. The staff was extremely nice. Thanks!
Séjour de 1 nuit en mai 2024
Réponse de General Manager le 23 mai 2024
Dear Nayeli.Thank you for your kind words! We're thrilled to hear that our hotel's location and safety met your needs as a solo traveler. Our team takes great pride in providing exceptional service, and we're glad you had a positive experience with us. We look forward to welcoming you back on your future travels. Safe journeys!

10/10 Excellent

Leslie Elizabeth

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excelente ubicación y servicio
Séjour de 2 nuits en mai 2024
Réponse de General Manager le 23 mai 2024
Dear Leslie,It was a pleasure hosting you at the Riverwalk Plaza Hotel! We're glad our convenient location and friendly staff added to your experience, and we look forward to seeing you again soon.

10/10 Excellent

Scott

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Will definitely stay again when in SA.
Séjour de 1 nuit en mai 2024
Réponse de General Manager le 23 mai 2024
Dear Scott,Thank you for your perfect rating! It was such a pleasure having you as our guest recently, and we are delighted you thoroughly enjoyed your experience. We look forward to welcoming you back in the future!

6/10 Satisfaisant

Graciela

Voyage en famille
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
I liked location and comfort. Walking distance to downtown.
Séjour de 1 nuit en mai 2024
Réponse de General Manager le 22 mai 2024
Dear Graciela,Thank you for your review. It's wonderful to know you were comfortable during your stay, and we appreciate you mentioning the convenience our location affords our guests. That said, if there is anything we could have done better, please don't hesitate to reach out to us offline. It was a pleasure having you here, and we hope you return soon.

10/10 Excellent

Ann

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Loved the room - it was clean & comfy.
Séjour de 2 nuits en mai 2024
Réponse de General Manager le 22 mai 2024
Dear Ann,Thank you for your glowing review of the Riverwalk Plaza Hotel. It was a delight to host you, and we are thrilled you loved your clean and comfortable room. We look forward to seeing you again soon!

8/10 Bien

William

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mai 2024

10/10 Excellent

James

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The location was great and the restaurant and bar downstairs were great!
Séjour de 1 nuit en mai 2024
Réponse de General Manager le 20 mai 2024
Dear James,Thank you for staying at the Riverwalk Plaza Hotel! We're delighted you enjoyed our convenient location and had a great experience at our restaurant and bar. Our team looks forward to welcoming you back soon!

10/10 Excellent

Kerry

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I love how it had a restaurant and coffee shop attached to it at the bottom, with its own valet services that leads into the lobby.
Séjour de 1 nuit en mai 2024
Réponse de General Manager le 20 mai 2024
Dear Kerry,Thank you for providing your review of the Riverwalk Plaza Hotel. It is wonderful to hear you mention the convenience of our on-site restaurant, coffee shop, and valet service. We appreciate you highlighting these amenities, as they're designed to make your stay as comfortable and enjoyable as possible. We look forward to welcoming you back again soon.

8/10 Bien

Elaine, Bandera

Les points forts : Infrastructures et conditions de l’hébergement
The hotel was fine. It’s too far from with all the restaurants and shops are on the Riverwalk.
Séjour de 2 nuits en mai 2024
Réponse de General Manager le 20 mai 2024
It was a pleasure having you stay with us at the Riverwalk Plaza Hotel. Your feedback is very much appreciated and we thank you for taking the time to write to us. We hope you enjoyed your time in San Antonio.

10/10 Excellent

Hanh

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
It’s worth spending time here. Pretty near to the River Walk. Totally recommend
Séjour de 1 nuit en mai 2024
Réponse de General Manager le 20 mai 2024
Dear Hanh,Thank you for your recommendation of the Riverwalk Plaza Hotel! We're delighted you enjoyed your stay and look forward to welcoming you back for another satisfying visit.

10/10 Excellent

David M.

Voyage en groupe, Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
What a phenomenal stay this was! After having to pick a new stay when our original plans didn’t work out, the Riverwalk Plaza did not disappoint. 10/10 experience and will certainly be back.
Séjour de 2 nuits en mai 2024
Réponse de General Manager le 20 mai 2024
Dear David M.,Thank you for taking a moment to share a review about your recent stay. We're thrilled to hear you enjoyed your visit with us. Reading your kind words brightens our day! Thanks again. We are excited for your next stay.

10/10 Excellent

Rachelle

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The room is a bit small for the price but you can tell they try to take care of what they have. The tv, toilet, and light fixtures are a bit hit or miss when using but it’s extremely clean and the staff are great! Also the AC is pretty solid. It’s 90 out but the inside is a nice 74.
Séjour de 1 nuit en mai 2024
Réponse de General Manager le 21 mai 2024
Dear Rachelle,Thank you for taking a moment to write a review and share your experience. It is a pleasure to learn you enjoyed your stay with us, particularly highlighting our commitment to cleanliness and friendly team members. Thank you for choosing to stay at the Riverwalk Plaza Hotel and we hope to welcome you back again soon.

10/10 Excellent

Tammy Jean

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very friendly!
Séjour de 4 nuits en mai 2024
Réponse de General Manager le 20 mai 2024
Dear Tammy Jean,Thank you for staying with us and for taking the time to share your review! We are delighted to hear that our friendly service added to the enjoyment of your visit. It was a pleasure to host you and we look forward to welcoming you back to the Riverwalk Plaza Hotel for another wonderful experience.

10/10 Excellent

Brigit

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024

8/10 Bien

Les

Voyage en famille
Les points forts : Propreté et personnel et service
Lobby was really nice. Room was okay. Some maintenance needed on bathroom
Séjour de 1 nuit en mai 2024
Réponse de General Manager le 20 mai 2024
It was a pleasure hosting you at the Riverwalk Plaza Hotel. Guest feedback is always welcome and appreciated, and we thank you for taking the time to write to us. While we are glad you enjoyed your overall stay, your feedback on the areas we could improve on has been noted, and we will discuss as a team how we can improve for future guest visits. We would love to host you again sometime in the future to prove to you that we're capable of meeting your needs.

8/10 Bien

JoAn

Voyage en famille
Les points forts : Propreté
Les points faibles : Équipements
The staff was friendly but not very knowledgeable about services. The business center computer and printer did not work, and the staff was unsure how to operate it. They did offer to let us use their office computer. Only one restaurant, staff was friendly but didn't know how to use a corkscrew. The fitness center was not open, and the pool furniture is dated.
Séjour de 3 nuits en mai 2024
Réponse de General Manager le 16 mai 2024
Dear JoAn,Thank you for your recent stay with us. Please accept our apologies for any disappointment in our amenities and the service you received during your visit. Your feedback will be used to continually improve upon our guests' experience. If your travels bring you back this way, know that we would be very grateful for the opportunity to serve you again.

10/10 Excellent

Obrin

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
I would go there again.
Séjour de 5 nuits en mai 2024
Réponse de General Manager le 16 mai 2024
Dear Obrin,Thank you for choosing the Riverwalk Plaza Hotel. Your endorsement means a lot to our team, and we look forward to welcoming you back for another enjoyable stay!

6/10 Satisfaisant

SMIT

Voyage en famille avec de jeunes enfants
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
The bathroom sink was not working properly. The property is in bad shape but understandable since it’s a historical property
Séjour de 1 nuit en mai 2024
Réponse de General Manager le 16 mai 2024
Although we're glad you had an overall pleasant stay with us, we are disappointed that some aspects fell short of your expectations. We are a historic property, so we appreciate your understanding. However, we strive to provide our guests with exceptional stays, so we will be sure to relay your concerns regarding the bathroom and the condition of our property to our team to ensure any opportunity for improvement is made swiftly. It was our pleasure to welcome you, and we hope you'll consider returning for a more extraordinary visit in the future.

4/10 Médiocre

Denee'

Voyage en famille
Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
No hot water. Broken down things in room. No good alternative selection on restaurant. Coffee shop was excellent tho
Séjour de 1 nuit en mai 2024
Réponse de General Manager le 14 mai 2024
Dear Denee',Thank you for your feedback. We are disappointed to hear about the issues with the maintenance of your room and our restaurant's menu. Rest assured, your insights are valued, and we will work to ensure improvements are made. It would be a pleasure to welcome you back for a much-improved experience.