Tous les avis affichés ont été émis à l’issue de vraies expériences de voyage. Seuls les voyageurs qui ont réservé un séjour chez nous peuvent en soumettre. Nous vérifions les avis conformément à nos directives et nous les publions tous, qu’ils soient positifs ou négatifs.Plus d’informationsS’ouvre dans une nouvelle fenêtre
Note des voyageurs de 10 (Excellent), d’après 1284 avis sur 2744." "
10 – Excellent
1'284
Note des voyageurs de 8 (Bien), d’après 630 avis sur 2744." "
8 – Bien
630
Note des voyageurs de 6 (Satisfaisant), d’après 380 avis sur 2744." "
6 – Satisfaisant
380
Note des voyageurs de 4 (Médiocre), d’après 219 avis sur 2744." "
4 – Médiocre
219
Note des voyageurs de 2 (Horrible), d’après 231 avis sur 2744." "
2 – Horrible
231
8,4/10
Propreté
8,2/10
Personnel et service
7,4/10
Équipements
8,0/10
Infrastructures et conditions de l’hébergement
8,0/10
Écoresponsabilité
Avis
10/10 Excellent
frederic
Voyage en groupe
31 oct. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
frederic
Séjour de 7 nuits en octobre 2023
Réponse de Customer Service le 31 oct. 2023
Frederic, thank you for rating Hilton San Francisco Financial District. It's wonderful to see you had a stellar experience, and your feedback is greatly appreciated. We look forward to welcoming you back on your next trip to San Francisco.
10/10 Excellent
Laurent
20 juin 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Location is grest
Laurent
Séjour de 2 nuits en juin 2023
Réponse de Customer Service le 26 juin 2023
Thank you for the great review, Laurent!We're thrilled to hear that you had a great stay at Hilton San Francisco Financial District! It's wonderful that you loved our central location so much! We'd love to see you again soon so we can share an even more positive experience with you.Please come see us again soon!
6/10 Satisfaisant
Denis
Voyage en couple
21 déc. 2022
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Les points faibles : Propreté
Denis
Séjour de 1 nuit en décembre 2022
Réponse de Customer Service le 21 déc. 2022
Thank you for the feedback, Denis.We strive to share a pleasant experience with all of our guests. We do hope to see you again soon so we can share a more positive encounter with you.
6/10 Satisfaisant
Aurélie
Voyage en couple
20 août 2022
Les points forts : Propreté et personnel et service
Les points faibles : Équipements
Bonne localisation, proche de Chinatown et des restos.
Par contre, toutes les chambres ont une porte coulissante pour la salle de bain/toilettes qui ne ferment jamais complètement.
Lit King avec un matelas usé et très mou
Aurélie
Séjour de 3 nuits en août 2022
8/10 Bien
Phedra
Voyage en famille
21 juil. 2022
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Room a little old with no
Phedra
Séjour de 2 nuits en juillet 2022
2/10 Horrible
Catherine
Voyage en famille
7 févr. 2022
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Quelle déception.
Ni frigo, ni bloc notes dans la chambre et surtout pas de service de chambre tout simplement : la chambre n’a pas été faite !!
L’intérieur de la baignoire était plein de traces et impossible de faire couler l’eau du pommeau de douche. L’eau coulait à moitié de la douche et du robinet pour la baignoire !
Je ne recommande pas cet hôtel du tout.
Catherine
Séjour de 2 nuits en février 2022
10/10 Excellent
Alastair
5 janv. 2022
Alastair
Séjour de 1 nuit en décembre 2021
8/10 Bien
Isabelle
10 déc. 2021
Isabelle
Séjour de 2 nuits en décembre 2021
Réponse de Scott Baublitz le 15 déc. 2021
Thank you for taking time to share your feedback from your recent stay. We appreciate your comments as we use these in an effort to continuously improve our overall hotel and guest experience. We hope that you will come back and stay with us again in the not too distant future.
10/10 Excellent
Voyageur vérifié
Voyage en couple
22 juil. 2021
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Conseils pour les endroits à visiter
Voyageur vérifié
Séjour de 2 nuits en juillet 2021
Réponse de Scott Baublitz le 22 juil. 2021
Thank you for taking time to share your feedback from your recent stay with us. We appreciate your comments and rating as we use this in an effort to continuously improve our overall hotel and guest experience.
We hope that you will come back and stay with us again in the not too distant future.
10/10 Excellent
Mario
3 mai 2024
Attention to detail
Mario
Séjour de 1 nuit en mars 2024
Réponse de Customer Service le 3 mai 2024
Mario, it's wonderful to hear that you appreciated the meticulousness of our team at Hilton San Francisco Financial District. We're pleased that it contributed to your excellent stay. We hope to have the opportunity to serve you again soon.
6/10 Satisfaisant
Chafik, Mia
Voyage d’affaires
2 mai 2024
Les points forts : Personnel et service
The rooms are pretty old
Chafik
Séjour de 3 nuits en avril 2024
Réponse de Customer Service le 2 mai 2024
Chafik, it's apparent from your feedback that you found our accommodations to be more traditional in style. We appreciate your input, and we continually aim to update and maintain our rooms to offer a blend of comfort and character. We hope to have the chance to serve you better in the future.
8/10 Bien
Patrick, Nuernberg
Voyage en couple
1 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Sauberes Zimmer, gute Aussicht, freundlicher Empfang. Parken in Hauseigener Tiefgarage für ca. 70 USD/Nacht. Direkt in Chinatown.
Patrick
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 2 mai 2024
Patrick, vielen Dank für Ihr Feedback. Es ist wunderbar zu hören, dass Sie die Sauberkeit Ihres Zimmers und die Aussicht im Hilton San Francisco Financial District zu schätzen wussten. Wir freuen uns auch, dass Sie unseren freundlichen Empfang positiv erlebt haben. Obwohl das Parken mit zusätzlichen Kosten verbunden ist, freuen wir uns, dass die Lage im Herzen von Chinatown Ihren Aufenthalt bereichert hat. Wir freuen uns darauf, Sie wieder begrüßen zu dürfen.
6/10 Satisfaisant
Leslie
1 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nice ckean envelope
Leslie
Séjour de 1 nuit en mars 2024
Réponse de Customer Service le 2 mai 2024
Leslie, acknowledging your comments about the hotel's cleanliness, we're glad to hear it met your expectations. For future stays, we'll work towards making your experience even better. Thank you for sharing your review.
10/10 Excellent
Katherine
30 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Katherine
Séjour de 2 nuits en avril 2024
Réponse de Customer Service le 2 mai 2024
Katherine, it's wonderful to hear that your stay at the Hilton San Francisco Financial District was satisfactory. Your high rating indicates a memorable experience, and it's always our aim to provide this. We look forward to welcoming you back in the near future.
4/10 Médiocre
Wasim
30 avr. 2024
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Not a good experience. Hotel staff was arrogant and not well informed. Took half an hour to find my reservation. Room was very small and not very clean. Not worth the price.
Wasim
Séjour de 2 nuits en avril 2024
Réponse de Customer Service le 30 avr. 2024
Wasim, it's regrettable to hear that your experience didn't quite match your expectations. Your comments regarding our team's service are surprising to hear as we pride ourselves in customer satisfaction. Note, the issue related to your reservation and interaction with our team is being addressed. Regarding your room size and cleanliness, we continually strive for hygiene and ensuring comfort in all our quarters. Your experience helps us improve, so we're grateful for your feedback and we hope for an opportunity to provide a better experience in the future.
10/10 Excellent
Charlie
Voyage en couple
29 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I had a great stay
Charlie
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 30 avr. 2024
Charlie, we're thrilled to hear you enjoyed your stay at the Hilton San Francisco Financial District. We continually strive to offer top-tier experiences for our guests and your feedback validates our efforts. We hope to welcome you back soon!
10/10 Excellent
Francesca
29 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff was lovely and the view from our room was amazing
Francesca
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 29 avr. 2024
Francesca, we appreciate your kind words regarding our team members and the breathtaking view from your room at the Hilton San Francisco Financial District. Your satisfaction is our highest reward and we look forward to welcoming you again soon.
10/10 Excellent
Adam
Voyage en groupe
29 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Beautiful part of town , easy to get in and out of the city , great parking !
Adam
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 29 avr. 2024
Adam, your splendid comments are most welcome! We're thrilled that Hilton San Francisco Financial District's convenient location and efficient parking facilities lived up to your expectations. We look forward to hosting you again, hopefully in the not too distant future. Safe travels!
8/10 Bien
Danyelle
Voyage en famille avec de jeunes enfants
28 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We liked how close the hotel was to everything. The only thing I didn’t like was the check in clerk. He didn’t seem very friendly when we asked about an upgrade or bay view. I felt like he was not interested in upgrading us.
Danyelle
Séjour de 3 nuits en avril 2024
Réponse de Customer Service le 29 avr. 2024
Danyelle, it's wonderful to know you enjoyed the convenient location of Hilton San Francisco Financial District. We understand the importance of warm hospitality and are sad to hear that you did not perceive this at check-in. We are addressing your feedback about the interaction regarding a possible room upgrade. Your experiences help us improve and for that we are thankful. We're looking forward to the opportunity to welcome you back next time.
8/10 Bien
Atsushi
28 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Atsushi
Séjour de 4 nuits en avril 2024
Réponse de Customer Service le 29 avr. 2024
Atsushi, thank you for selecting Hilton San Francisco Financial District. It's wonderful to know that your stay aligned with our commitment to provide a satisfactory experience for our guests. We're grateful for your rating and welcome any feedback on how we could bring you an even better stay next time.
10/10 Excellent
Bryce
28 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Bryce
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 29 avr. 2024
Bryce, it's wonderful to know you had a five-star experience at Hilton San Francisco Financial District. We are grateful for your high rating and look forward to the pleasure of welcoming you back on your next visit to San Francisco.
10/10 Excellent
Daniel
27 avr. 2024
Daniel
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 29 avr. 2024
Daniel, it's great to see you had a fantastic experience at the Hilton San Francisco Financial District. The entire team appreciates your high rating on Expedia. We hope to welcome you back on your next visit to San Francisco. Safe travels!
10/10 Excellent
Justin
Voyage en famille
27 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very nice checkin and comfortable beds. Great city view.
Justin
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 28 avr. 2024
Justin, it's wonderful to hear that you enjoyed your stay at the Hilton San Francisco Financial District. We strive to make your check-in experience smooth and to ensure our beds are comfortable, so we're glad this added to your satisfaction. Aren't the city views magnificent? We hope you'll stay with us again the next time you're in San Francisco.
10/10 Excellent
Andy
Voyage d’affaires
27 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Awesome
Andy
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 27 avr. 2024
Andy, thank you for your concise and wonderful review. It's great to hear that you enjoyed your stay at Hilton San Francisco Financial District. We appreciate your support and look forward to welcoming you back again soon.
2/10 Horrible
Kerry
Voyage d’affaires, Voyage en couple
26 avr. 2024
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Very poor location. Not safe. Crack head park across the street. Don’t walk alone at night. Staff are rude and unhelpful. Especially Andrew the acting or wanna be Manager. Should be working somewhere without interacting with customers.
Kerry
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 28 avr. 2024
Kerry, we're truly sorry to learn about your experience. It's disheartening to hear about your safety concerns near the vicinity and it's something we take very seriously. In addition, it's unfortunate that you found some team members less than courteous, especially regarding your encounter with our manager. We strive to provide a top-tier service and environment for our guests and it appears we missed the mark during your stay. Your comments will serve as a valuable resource for improvements. Thank you for your feedback.
2/10 Horrible
Kerry
Voyage d’affaires, Voyage en couple
25 avr. 2024
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Terrible rude staff . Tried charging me $60 a night for parking when I didn’t even park there. Andrew the “ Manager” very unprofessional and rude. Should be a janitor no people skills. Also located across the street from a park full of crack heads
Kerry
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 25 avr. 2024
Kerry, we regret to hear about your recent experience. It's disheartening to know you encountered issues regarding parking charges and interactions that did not meet your expectations. We have a dedicated team that strives to provide the best service, and we're sorry if you felt it was not the case here. Regarding the location, we understand your concerns and assure you guest safety is our priority. We appreciate your feedback and will use it to refine our approach and service to ensure more positive experiences for our guests.
10/10 Excellent
Alex
Voyage en famille, Voyage d’affaires, Voyage en couple
25 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Thank you the hotel was great
Alex
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 25 avr. 2024
Alex, thank you for highlighting your positive experience at Hilton San Francisco Financial District. It's fantastic to hear your stay was enjoyable. Please consider us for your future travels, we would be delighted to have you with us again.
8/10 Bien
Raymond
24 avr. 2024
Raymond
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 25 avr. 2024
Thank you for the 4-star rating, Raymond!We are delighted to see that you had a wonderful time at Hilton San Francisco Financial District. We're so glad that you felt nicely accommodated during your stay, and we look forward to a future visit from you!
10/10 Excellent
Erika, La Habra
24 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Front desk service was spectacular!!
Erika
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 24 avr. 2024
Erika, we're thrilled that you found our front desk service to be exceptional. At Hilton San Francisco Financial District, we take pride in ensuring our guests feel welcome and well-served. We're looking forward to welcoming you back in the future.
2/10 Horrible
Lonnie
Voyage d’affaires
24 avr. 2024
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
The lack of service and no availability of Microwave in my room. I had to go from 9th floor to lobby just to use Microwave. I could not get my parking validated. And staff had no reasonable answers to my concerns. I would not recommend this hotel to any of my friends or business associates.
Lonnie
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 24 avr. 2024
Lonnie, we're saddened to hear that your recent experience wasn't up to expectations. While microwaves are typically housed in a common area for guest access, we understand your frustration. As for the parking validation concern, it is regrettable that there were some misunderstandings. We appreciate you bringing these matters to our attention and will use your feedback to better our processes. Though we're saddened to hear that you may not recommend us, we wish to have the opportunity to show our improvements in the future.
4/10 Médiocre
Massimo, New York
Voyage en famille avec de jeunes enfants, Voyage avec des animaux de compagnie
23 avr. 2024
Les points forts : Propreté
not much amenities, but I was upset because they charged me for my service dog.
Massimo
Séjour de 2 nuits en avril 2024
Réponse de Customer Service le 24 avr. 2024
Massimo, it's unfortunate to hear that your expectations were not met regarding the amenities and additional charges. The inclusion of service animals should be handled with care and any misunderstanding is regrettable. We appreciate your feedback and will review our policies to ensure more clarity in the future. We do hope you'll give us another chance to better serve you.
2/10 Horrible
Yuchen
23 avr. 2024
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Yuchen
Séjour de 3 nuits en avril 2024
Réponse de Customer Service le 25 avr. 2024
Yuchen, it seems your experience didn't meet expectations, which is regrettable. We always strive to provide a high standard of service to our guests. Your feedback, though sparse, is valuable to us and we'll do our utmost to improve. We'd be grateful for more detailed feedback, should you choose to share. Thank you.
8/10 Bien
KAYLA
22 avr. 2024
KAYLA
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 24 avr. 2024
Kayla, it's great to hear that your stay at Hilton San Francisco Financial District was a pleasant one. We hope your experience with us encourages future visits. Your feedback is greatly appreciated. Thank you.
4/10 Médiocre
Hanna
Voyage en famille avec de jeunes enfants
21 avr. 2024
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Had to pay 60$ for parking way to much!
Hanna
Séjour de 1 nuit en mars 2024
Réponse de Customer Service le 22 avr. 2024
Hanna, we realize that the cost of parking caught you by surprise and understand how unexpected additional fees can affect your experience. Rest assured, it is our aim to provide a clear and comprehensive breakdown of all charges, so guests can plan their stay better. We appreciate your feedback and will definitely take your observations into consideration for our future improvements.
8/10 Bien
Ivan
21 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Rooms where okay
Ivan
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 22 avr. 2024
Ivan, we appreciate your feedback and are glad to understand that you found our accommodations satisfactory. We strive to ensure all aspects of our services are beyond just "okay." At Hilton San Francisco Financial District, we're constantly working to elevate guest experiences, and we hope to have the opportunity to show you that during your next stay.
10/10 Excellent
Geoff
Voyage en couple
20 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Beautiful, modern suite on the 19th floor with a great view. This is centrally located to everything we want to do.
Geoff
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 21 avr. 2024
Geoff, thank you for taking the time to share your experiences at Hilton San Francisco Financial District. It's heartening to learn that our well-appointed suite and advantageous location enhanced your stay. We greatly appreciate your kind words and look forward to welcoming you back for another enjoyable visit.
8/10 Bien
Lynn, Fredericksburg
Voyage en couple
16 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Check in and the facilities were great. I wish in the hotel information where it states “parking available” it could have shared that it was $68/night.
Lynn
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 17 avr. 2024
Lynn, it's wonderful to hear that you appreciated the check-in process and facilities at Hilton San Francisco Financial District. We understand your concerns regarding the pricing of parking. We strive to provide full details about all amenities and services. We value your feedback as part of our commitment to continuous improvement. Thank you for choosing to stay with us and we hope to welcome you back soon.
8/10 Bien
Evelyn
15 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The hotel is very accessible to all nice places in SF.
Evelyn
Séjour de 2 nuits en avril 2024
Réponse de Customer Service le 16 avr. 2024
Evelyn, thank you for sharing your thoughts. We're thrilled you found the Hilton San Francisco Financial District's location convenient for your visit. We hope to welcome you back for your future adventures.
10/10 Excellent
Daniela
15 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Daniela
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 16 avr. 2024
Daniela, it's delightful to see your 5-star rating. We are thrilled that Hilton San Francisco Financial District met your expectations. We would love to welcome you back during your next visit to San Francisco. Thank you for your support!
6/10 Satisfaisant
Christian
Voyage en famille
14 avr. 2024
Les points forts : Propreté
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Shower heads are TERRIBLE I have stayed at Hilton properties many times before and expect better than water saving shower heads that are given free from DWP to conserve water.
Christian
Séjour de 2 nuits en avril 2024
Réponse de Customer Service le 15 avr. 2024
Christian, we appreciate your feedback and are sorry to hear of your dissatisfaction with the shower facilities. We always aim to balance guest comfort with our commitment to sustainability efforts. Your feedback is valuable and will be taken into account as we continue to improve our guest experience. We hope to serve you again in the future for a more satisfactory stay.
10/10 Excellent
David
13 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
A great location and modern room
David
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 14 avr. 2024
Thanks for the fantastic rating, David!It's outstanding we could exceed your expectations during your stay at Hilton San Francisco Financial District. We're all looking forward to your next stay with us.
6/10 Satisfaisant
Kaelyn
13 avr. 2024
Kaelyn
Séjour de 2 nuits en avril 2024
Réponse de Customer Service le 3 mai 2024
Kaelyn, thank you for your rating. It seems like you had a neutral experience and we hope to host you again in the future with an experience better than your last.
10/10 Excellent
Luz
12 avr. 2024
Luz
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 3 mai 2024
Luz, it's wonderful to see the five-star rating for the Hilton San Francisco Financial District! We're delighted that your stay left such a positive impression. We hope to be your choice again when your travels bring you back to San Francisco. Safe travels!
10/10 Excellent
Gregory
Voyage en groupe, Voyage en couple
12 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Location was great near Chinatown and transit station. Building was nice, but is beginning to show its age a little. Perhaps it will need another renovation. Excellent stay overall
Gregory
Séjour de 3 nuits en avril 2024
Réponse de Customer Service le 13 avr. 2024
Gregory, it's wonderful to hear you enjoyed your stay at the Hilton San Francisco Financial District. We're glad you found the location advantageous for exploring Chinatown and using the transit station. We're continually working to improve our facilities, and your feedback about potential renovations is greatly appreciated. We are delighted that you had an excellent stay, and we look forward to welcoming you back in the future.
2/10 Horrible
Fang
12 avr. 2024
Fang
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 2 mai 2024
Fang, as your review doesn't specify any details, we regret to note that your stay didn't meet your expectations. We would appreciate any further feedback so we can understand and improve on our service. We hope to have the opportunity to host you again to provide a better experience.
10/10 Excellent
Shaysa
11 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great spot to stay!
Shaysa
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 12 avr. 2024
Shaysa, it's wonderful to hear that you found Hilton San Francisco Financial District to be an excellent choice. We're pleased to know that our location met your needs perfectly. Thanks for taking the time to share your feedback with us. We hope to have an opportunity to host you again in the future.
8/10 Bien
Edward
10 avr. 2024
Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Edward
Séjour de 3 nuits en février 2024
Réponse de Customer Service le 11 avr. 2024
Edward, thank you for staying at the Hilton San Francisco Financial District and rating your experience! We're always striving for full guest satisfaction and your insightful score helps us measure those efforts. Should you choose to visit us again, we hope to earn that perfect score. Your feedback is greatly appreciated.
4/10 Médiocre
John
9 avr. 2024
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Property is quet but staff are terrible giving wrong imformation we are trying to change the date of the booking person we talk to is giving us imformation going back and fourth and the end of the day they said no refund is terrible and disappointing as we travel 15 hours fligt
John
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 10 avr. 2024
John, it's regrettable to hear that you faced inconveniences during your interaction with our team members. We aim to provide clear communication and accurate information to all our guests, we're sorry if this wasn't your experience. We understand how important flexibility is, especially with long-distance travel involved. Please feel free to reach out directly, we would appreciate another opportunity to assist and improve your experience.
6/10 Satisfaisant
Mohammad
8 avr. 2024
Mohammad
Séjour de 1 nuit en mars 2024
Réponse de Customer Service le 10 avr. 2024
Mohammad, it seems you've had a fairly average stay. It's important for us to ensure guests enjoy their experience and we'd love to hear your feedback in detail. During your next visit, we aim to elevate your impression. Safe travels!
10/10 Excellent
Jenny
7 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Jenny
Séjour de 3 nuits en avril 2024
Réponse de Customer Service le 9 avr. 2024
Jenny, it's truly a delight to receive your stellar rating for Hilton San Francisco Financial District. Your support is greatly appreciated and we hope to have the pleasure of welcoming you back in the future.