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Avis sur Hotel Zoe Fisherman's Wharf

4 out of 5
Hotel Zoe Fisherman's Wharf
425 North Point, San Francisco, CA

Avis

9,0

Merveilleux

Note des voyageurs de 10 (Excellent), d’après 646 avis sur 1006." "
Note des voyageurs de 8 (Bien), d’après 234 avis sur 1006." "
Note des voyageurs de 6 (Satisfaisant), d’après 74 avis sur 1006." "
Note des voyageurs de 4 (Médiocre), d’après 26 avis sur 1006." "
Note des voyageurs de 2 (Horrible), d’après 26 avis sur 1006." "

9,4/10

Propreté

9,2/10

Personnel et service

8,4/10

Équipements

9,2/10

Infrastructures et conditions de l’hébergement

9,0/10

Écoresponsabilité

Avis

10/10 Excellent

Veronique

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very sweet and peaceful staying in Zoe fisherman hotel near Pier 39 and the sea lions so cute !
Séjour de 6 nuits en avril 2024

8/10 Bien

Martin

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Le secteur et la gentillesse des employés. La chambre étais petite par contre.
Séjour de 3 nuits en juillet 2023
Réponse de Tony le 31 juil. 2023
Hi Martin,thank you for the review and I am pleased to see our team took good care of you. I appreciate you choosing to stay with us and I hope the rest of your travels Stateside were just as well spent.

10/10 Excellent

Dominique

Séjour de 2 nuits en juin 2023
Réponse de Tony le 30 juin 2023
Hi there,Thank you so much for the perfect rating and for choosing to stay with us at Hotel Zoe!

10/10 Excellent

Amélie

Séjour de 2 nuits en novembre 2022

10/10 Excellent

Josée

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Charmant hôtel bien situé. Ambiance feutrée, bon service. J’y retournerais.
Séjour de 3 nuits en août 2022
Réponse de Mary Arellano le 31 août 2022
Josee,Thank you for taking the time to complete our survey regarding your recent stay here at Hotel Zoe. Your feedback is very important and valuable to us. I was delighted to learn you had a pleasant experience while you were there. We can't wait to have you stay with us again!Mary ArellanoHotel Zoe Fisherman's Wharf

8/10 Bien

muriel

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Calme
Bel hotel proche du Pier 39.
Séjour de 2 nuits en janvier 2020
Réponse de Jtheo le 25 janv. 2020
Thank you for your review. We look forward to welcome you back soon.

10/10 Excellent

Lauren

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Hotel Zoe was walking distance from the Wharf which was my favourite part of this stay. The staff was always polite and accomadating. I liked that there was bike rentals available although it was too windy for what I was used to. Maybe next time I'll take advantage of it. My partner has a diff sleep schedule than me and usually I can mitigate this by hanging out in another room. I wish the lobby/work space was a bit brighter or easier to see. However, the lounge/terrace area is comfortable and I enjoyed the option to smoke some marshmellows for s'mores. I liked that the area wasn't too "busy" so that for uber/lyft/taxi, it was easy to drop off/pick up. The hotel was clean and the king sized bed upgrade was comfortable. Appreciate the men at the front desk and at the entrance. I did dine at their restaurant. It is okay
Séjour de 4 nuits en avril 2024

8/10 Bien

Juan

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excelente opción
Séjour de 4 nuits en avril 2024

10/10 Excellent

Daryl

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This hotel is a gem. Its located right near the Fisherman's wharf and has a fabulous hotel next door. The beds are super comfortable and overall, the hotel is great.
Séjour de 3 nuits en avril 2024

8/10 Bien

Jan Krista

Voyage avec des animaux de compagnie, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We had a pleasant stay at Hotel Zoe. Its close proximity to the fisherman’s wharf was the reason I booked this place. Despite it being in a trendy area, it was quiet at night, which was a plus. The staff were lovely and accommodating. There was free coffee service in the morning which was nice. The downside to this place was they have very expensive valet parking which was the only parking option they offer as they do not allow for self-park. $75 per night for the valet parking is quite steep but we paid for it for our peace of mind because San Francisco is notorious for car-break ins. The bed and pillows were soft and comfortable. The shower was my favorite part of the stay. It was very clean, modern, tastefully designed and it made me feel relaxed and clean after a day’s adventures. We had a great stay and we will be happy to recommend it to friends and family.
Séjour de 3 nuits en avril 2024

10/10 Excellent

Roela

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great customer service! Joe and Eric are the best! Very friendly and courteous! Went out of their way to provide comfort to guests.
Séjour de 1 nuit en avril 2024

10/10 Excellent

Sherry

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Reliably nice. We enjoyed the fire tables in the courtyard. The location is just tucked away enough to avoid the crowd and noise from the Wharf. More of an adult place, not a lot of kids. If you want kids and noise head across the street to RUI.
Séjour de 2 nuits en avril 2024

10/10 Excellent

Donna

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
My first trip to San Francisco and I couldn’t have asked for a better location the pier is 2 blocks away everything is so walkable from this location, bonusTrader Joes is just around the block also. I am a solo female travel and I felt safe in and around this location. The restaurant and bar are a nice way to start or end your evening, if you prefer there is coffee and tea in the lobby where you can sit inside at the fireplace or outside in courtyard in the AM or enjoy your wine in evening with some-mores . The staff were so helpful and pleasant and readily answered or assisted with details to enable guest to enjoy their stay. I will definitely stay here when I travel to SFO! DYoung
Séjour de 5 nuits en avril 2024

6/10 Satisfaisant

Jennifer

Les points forts : Propreté, personnel et service, équipements
Undisclosed fees and thin doors. I thought the person in the room next door was trying to scratch their way in through the connecting door.
Séjour de 2 nuits en avril 2024

10/10 Excellent

Ludmila, Riverton

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Enjoyed our stay. Definitely recommend and will stay again in the future.
Séjour de 2 nuits en avril 2024
Réponse de Zoe le 23 avr. 2024
Hi Ludmila, Thank you for the 5-star rating! We sincerely appreciate your feedback and are thrilled to hear that you enjoyed your stay. Your recommendation means a lot to us. We would be delighted to welcome you back in the future.Thank You,Samantha JonesGeneral Manager

10/10 Excellent

Nikzad

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great location, helpful staff, and the outdoor fireplace at nights is a good vibe.
Séjour de 3 nuits en mars 2024
Réponse de Zoe le 23 avr. 2024
Hi Nikzad, Thank you for sharing your positive experience with us! We truly appreciate your kind words about our great location, helpful staff, and the fantastic vibes from the outdoor fireplace. We are delighted to hear that you enjoyed your time with us. Looking forward to welcoming you back on your next visit!Thank You,Samantha JonesGeneral Manager

10/10 Excellent

Lucy Lorraine

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Y
Séjour de 3 nuits en avril 2024

6/10 Satisfaisant

Deanna

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Hotel staff were great! Food in the restaurant was terrible. Worst coffee I've ever tasted. Restaurant bartender was not friendly on the evening shift.
Séjour de 4 nuits en avril 2024

10/10 Excellent

Kimberly, Walnut Creek

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Affordable, friendly and so close to the Wharf. Everything we wanted to do was walkable. Valet was quick to both pick up and drop off our car. Staff was incredibly friendly and helpful. Our room was so clean and comfortable
Séjour de 1 nuit en mars 2024

2/10 Horrible

Cynthia, San Dimas

Voyage en couple
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The hotel canceled my reservation without notifying me. This happened twice with the same reservation. Service is unacceptable, said that EXPEDIA canceled it, but EXPEDIA did not cancel it. It was the hotel they canceled it.
Séjour de 2 nuits en avril 2024

8/10 Bien

Gio

Séjour de 2 nuits en avril 2024

10/10 Excellent

Beverly

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We loved everything about our stay at Hotel Zoe. Such wonderful & friendly staff really make it a personal experience. We especially appreciated Roy at front desk. His positive attitude and friendly demeanour are contagious. Always saying hello and offering great advice on restaurants etc. Such a joy ❤️ No doubt we will return.
Séjour de 4 nuits en avril 2024
Réponse de Zoe le 16 avr. 2024
Hello Beverly, Thank you for your kind words about your stay at Hotel Zoe. We are thrilled to hear that you found our staff to be exceptional, especially Roy at the front desk. Your feedback truly motivates us to continue delivering top-notch service. We look forward to welcoming you back for another memorable experience.Thank You,Samantha JonesGeneral Manager

8/10 Bien

Cary

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Room was very clean and up to date. Area is safe but not that close some of the better restaurants and attractions in the city. The location was quiet allowing for a restful evening of sleep.
Séjour de 3 nuits en avril 2024
Réponse de Zoe le 16 avr. 2024
Hello Cary,Thank you for sharing your recent experience with us. We are pleased to hear that you found the room clean and enjoyed a peaceful night's rest in our quiet location. Your feedback about the distance from city attractions is valuable to us as we continuously strive to enhance our guests' experiences. We look forward to welcoming you back in the future.Thank You,Samantha JonesGeneral Manager

10/10 Excellent

Brenda

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Perfect hotel. Close to the pier and shopping. Very nice rooms and FANTASTIC staff
Séjour de 2 nuits en avril 2024

6/10 Satisfaisant

Amy

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en avril 2024

10/10 Excellent

christina

Séjour de 3 nuits en avril 2024

10/10 Excellent

Juana

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great location!
Séjour de 3 nuits en avril 2024

10/10 Excellent

JORGE ENRIQUE

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
EXCELENTE UBICACIÓN Y EL SERVICIO MUY BUENO. RODRIGO, TIPO MUY AMABLE Y SERVICIAL. SIN DUDA REGRESAMOS.
Séjour de 7 nuits en avril 2024

10/10 Excellent

Dylan

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Clean with good location and well trained staff

10/10 Excellent

FLORES

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very good!
Séjour de 2 nuits en mars 2024
Réponse de Zoe le 9 avr. 2024
Hello, We appreciate your positive feedback and 5-star rating. Your support is invaluable to us!Thank You,Samantha JonesGeneral Manager

10/10 Excellent

Kelby

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The room was much nicer than expected and the hotel is very close to the main tourist area. Very great stay!
Séjour de 4 nuits en mars 2024
Réponse de Zoe le 9 avr. 2024
Hello Kelby, Thank you for sharing your positive experience with us. We are thrilled to hear that the room exceeded your expectations and that our hotel's location near the main tourist area was convenient for you. Your support is truly appreciated, and we are delighted that you had a fantastic stay! We eagerly await your next visit.Thank You,Samantha JonesGeneral Manager

8/10 Bien

Lisa

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Zoe le 9 avr. 2024
Hello Lisa, Thank you for the 4-star rating! We look forward to welcoming you back.Thank You,Samantha JonesGeneral Manager

6/10 Satisfaisant

Roxanna

Voyage en famille
It’s okay
Séjour de 1 nuit en mars 2024

10/10 Excellent

Subrata

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice hotel in an excellent location. Two blocks from Fisherman’s Wharf.
Séjour de 1 nuit en mars 2024

10/10 Excellent

Yasmin

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en mars 2024

10/10 Excellent

Diana

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Convenient. Walkable to Pier, restaurants and shops
Séjour de 3 nuits en mars 2024
Réponse de Zoe le 2 avr. 2024
Hi Diana,Thank you for sharing your positive feedback and giving us a 5-star rating! We are thrilled that you found our location convenient, close to the Pier, restaurants, and shops. Your support means a lot to us. We look forward to your next visit for another enjoyable experience.Thank You,Samantha JonesGeneral Manager

10/10 Excellent

Hongcheng

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Good choice around pier 39
Séjour de 4 nuits en mars 2024
Réponse de Zoe le 2 avr. 2024
Hi Hongcheng,Thank you for your 5-star rating. We appreciate your kind words about our location around Pier 39. Your support means a lot to us! Hope we have a chance to impress you again.Thank You,Samantha JonesGeneral Manager

8/10 Bien

Enrique, Miami

Séjour de 7 nuits en mars 2024

10/10 Excellent

Jamila, Jefferson

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mars 2024
Réponse de Zoe le 2 avr. 2024
Hello Jamila, Thank you for the 5-star rating! Your feedback means a lot to us. We truly appreciate your support.Thank You,Samantha JonesGeneral Manager

6/10 Satisfaisant

ron

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Les points faibles : Équipements
No Pool, no spa, lobby bar closed
Séjour de 3 nuits en mars 2024
Réponse de Zoe le 2 avr. 2024
Hello Ron,Thank you for sharing your feedback with us regarding the amenities. We appreciate your insights as we continually strive to enhance our guests' experiences. Your input is valuable to us. Thank You,Samantha JonesGeneral Manager

10/10 Excellent

Sicheng

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very nice experience
Séjour de 3 nuits en mars 2024
Réponse de Zoe le 27 mars 2024
Hello Sicheng,We appreciate your 5-star rating and are delighted to hear about your nice experience. Your support means a lot to us. We look forward to welcoming you back in the future.Thank You,Samantha JonesGeneral Manager

10/10 Excellent

lizzy

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mars 2024
Réponse de Zoe le 25 mars 2024
Hello Lizzy,Thank you for your 5-star rating. Your support is truly appreciated!Thank You,Samantha JonesGeneral Manager

10/10 Excellent

john

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice and clean. Very nice staff, eager to assist.
Séjour de 2 nuits en mars 2024
Réponse de Zoe le 22 mars 2024
Hello John,Thank you for your positive feedback about our establishment. We appreciate your kind words regarding the cleanliness and the helpful staff. We look forward to the opportunity to welcome you back in the future.Thank You,Samantha JonesGeneral Manager

10/10 Excellent

Patrice

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de Zoe le 9 avr. 2024
Hello Patrice,Thank you for the 5-star rating. We appreciate your support and look forward to the opportunity to impress you again in the future.Thank You,Samantha JonesGeneral Manager

10/10 Excellent

Marjorie

Lovely hotel. Staff was exceptional.
Séjour de 2 nuits en mars 2024
Réponse de Zoe le 15 mars 2024
Hello Marjorie,Thank you for your positive feedback on our lovely hotel and exceptional staff. Your support is greatly appreciated! We look forward to hosting you again for another wonderful experience.Thank You,Samantha JonesGeneral Manager

10/10 Excellent

Hisae

Les points forts : Propreté, personnel et service, équipements
夜、近くの道は治安がいいわけではないけれど、ホテルは綺麗で、設置されているシャンプー、コンディショナーも良かったです。 スタッフも対応が良かったです! 歯ブラシがなかったので、近くのドラッグストアで買いました!
Séjour de 1 nuit en mars 2024
Réponse de Zoe le 15 mars 2024
Hello Hisae,We are delighted to hear about your positive experience at our hotel! Your feedback on the cleanliness and the quality of amenities is truly appreciated. We are glad that our staff provided excellent service during your stay. We look forward to welcoming you back soon!Thank You,Samantha JonesGeneral Manager

8/10 Bien

Keyliss

Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Pleasant stay. King Deluxe was nice.
Séjour de 3 nuits en mars 2024
Réponse de Zoe le 19 mars 2024
Hi Keyliss,We truly value your feedback regarding your recent stay! We're thrilled to hear that you had a pleasant experience in our King Deluxe room. Thank you for choosing to stay with us, and we look forward to your next visit!Thank You,Samantha JonesGeneral Manager

8/10 Bien

michael

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Room was a decent size. Windows were dirty.
Séjour de 1 nuit en mars 2024
Réponse de Zoe le 19 mars 2024
Hi Michael,Thank you for your valuable feedback. We are delighted to hear that you appreciated the room size. We sincerely apologize for the inconvenience caused by the dirty windows and assure you that we will address this promptly. Your support is truly appreciated.Thank You,Samantha JonesGeneral Manager

10/10 Excellent

Spencer

Séjour de 1 nuit en octobre 2023

8/10 Bien

Savitha

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very clean room & bathroom. Comfortable bedding. Microwave, coffee maker available on request. Connecting rooms available. Excellent Italian restaurant attached to the hotel with great staff. Free wine bottle and $15/day credit for eating at the restaurant. Free coffee/tea available in the lobby in the morning. Walkable to Pier 39, red bus tour stop, Fisherman's wharf, Trader Joe's, etc. Here's what I did not like -Restroom did not have a lock. Housekeeping didn't speak or understand English. No gym. No free breakfast.
Séjour de 3 nuits en mars 2024
Réponse de Zoe le 19 mars 2024
Hi Savitha, Thank you for sharing your recent experience with us. We are delighted to hear that you appreciated the cleanliness, comfortable bedding, and the hotel's proximity to popular attractions. Your feedback on the restroom lock, language communication with housekeeping, gym availability, and breakfast offerings is valuable to us. We will address these concerns to enhance our services further. We look forward to exceeding your expectations on your next visit.Thank You,Samantha JonesGeneral Manager