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Avis sur Wyndham San Jose Herradura Hotel & Convention Center

4 out of 5
Wyndham San Jose Herradura Hotel & Convention Center
Autopista General Canas, 3 Miles South of Intl Airport, La Asunción, Heredia

Avis

7,4

Bien

Note des voyageurs de 10 (Excellent), d’après 440 avis sur 1124." "
Note des voyageurs de 8 (Bien), d’après 234 avis sur 1124." "
Note des voyageurs de 6 (Satisfaisant), d’après 195 avis sur 1124." "
Note des voyageurs de 4 (Médiocre), d’après 116 avis sur 1124." "
Note des voyageurs de 2 (Horrible), d’après 139 avis sur 1124." "

7,8/10

Propreté

8,0/10

Personnel et service

7,0/10

Équipements

6,8/10

Infrastructures et conditions de l’hébergement

7,6/10

Écoresponsabilité

Avis

8/10 Bien

denis, Val D Or

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Facile d accès
Séjour de 1 nuit en mars 2024
Réponse de Mister Denis le 16 mai 2024
Good afternoon, mister Denis. We are glad to know that you had the facilities and places that you needed close to our location. You will always be welcome to our hotel!

10/10 Excellent

PHILIPPE

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Guest care Agent le 24 avr. 2024
Thank you very much for sharig your feedback with us, we are plaesed you enjoyed your stay in our property. Your comments are a valulable tool to increase the quality of Service we offer. Regards,

8/10 Bien

Lisa

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Hotel tranquille
Séjour de 1 nuit en février 2024

10/10 Excellent

Patrick

Les points forts : Infrastructures et conditions de l’hébergement
Séjour de 1 nuit en février 2024

4/10 Médiocre

Mélanie

Voyage en famille
Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Bel endroit mais…
Nous avons été déçu de notre séjour, nous avions payé quelques dollars de plus pour être dans des chambres rénovées et lors de la réservation j’avais mentionné que je voulais des chambres près l’une de l’autre puisque nous voyageons avec nos 4 enfants. Quand nous sommes arrivés, les deux chambres n’étaient pas dans le même édifice donc ils nous ont relogé dans un édifice où les chambres n’étaient pas rénovées. Vieux tapis, senteur de renfermé… par contre l’homme à la réception était très gentil et c’est ma décision d’avoir préféré être dans des chambres plus rapprochées. De plus vu notre arrivée tardive, il n’y avait pas de navette de l’aéroport et on a dû payer 50$ pour se rendre à l’hôtel…
Séjour de 1 nuit en décembre 2023

8/10 Bien

Caroline

Séjour de 1 nuit en décembre 2023

8/10 Bien

Luc, Lumsden

Séjour de 1 nuit en novembre 2023

8/10 Bien

Sophie

Les points forts : Personnel et service
Dinner options - -
Séjour de 1 nuit en juillet 2023
Réponse de Front Desk le 7 août 2023
Dear Sophie,Thank you so much for taking the time to review the Wyndham Herradura Hotel. It will be a pleasure to welcome you again soon! Kind regards,

6/10 Satisfaisant

Veronic

Voyage en couple
Les points forts : Personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Chambre correct, mais sans plus. Bon accueil et à 12 minutes de l’aéroport.
Séjour de 1 nuit en mars 2023

10/10 Excellent

Laurence

Séjour de 1 nuit en janvier 2023

8/10 Bien

Laura Marie

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
wow ! Une super belle place !! Nous avons adoré notre séjour. Les chambres sont propres. Elles ont tous un frigo et un coffre fort ! C'est vraiment pratique. Le stationnement est sécuritaire et il est devant l'hôtel. Je le recommande fortement.
Réponse de Fabiola Brenes le 5 janv. 2023
We want to thank you for the wonderful review of our hotel. We look forward to having you as one of our valued guests for many years to come. Best regards,

10/10 Excellent

Laurence

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Rien de spécial...
Séjour de 1 nuit en décembre 2022
Réponse de Fabiola Brenes le 29 déc. 2022
Thank you for staying with us. We really appreciate your feedback and we hope to welcome you back soon. Sincerely,

6/10 Satisfaisant

melissa

Voyage en couple
Les points forts : Propreté et personnel et service
Chambre et lit désuet
Séjour de 1 nuit en mars 2022
Réponse de Clifford Fonseca. le 1 avr. 2022
Dear Mrs: Melissa Thank you so much for taking the time to review the Wyndham San José - Herradura Hotel and Conference Center. It will be a pleasure to welcome you again soon! Kind regards.

2/10 Horrible

Frederic

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Horrible
Horrible
Séjour de 1 nuit en juin 2021
Réponse de Mario Fallas O le 15 juin 2021
Dear Frederic, Thank you for comment describing your experience at our hotel. We are so sorry to hear you had issues some plublic areas of the Hotel. Please, do not hesitate that in a next visit we will do everything possible to make your stay perfect. Sincerely, Mario Fallas O

10/10 Excellent

Sonia

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de Guest Care Agent le 25 mai 2024
Muchas gracias por su compartir su retroalimentación de su estadía. Nos complace saber que disfruto su estancia con nosotros. Esperamos tener la oportunidad de asistirle nuevamente. Saludos cordiales,

4/10 Médiocre

Berl

Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Jacuzzi not working ..under reparation. Elevator stuck. Food terrible and cold at Pirate grill. Drink expensive and little alcohol snd cost as much as a cold dinner.
Séjour de 1 nuit en mai 2024
Réponse de Guest Care Agent le 25 mai 2024
Thank you very much for sharig your feedback with us. Your comments are a valulable tool to increase the quality of Service we offer.Regards,

4/10 Médiocre

Cheryl

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Les points faibles : Équipements
I booked this hotel for two main reasons, one was having an airport shuttle. Hotel is only 15 minutes from airport, but we couldn’t get a shuttle and would have to wait an hour for one. Had to pay for a cab, very disappointed.
Séjour de 1 nuit en mai 2024
Réponse de Guest Care Agent le 25 mai 2024
Thank you very much for sharig your feedback with us. Your comments are a valulable tool to increase the quality of Service we offer.Regards,

10/10 Excellent

Ricardeau

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff was super excellent. I love the suites a lot!
Séjour de 2 nuits en mai 2024
Réponse de Guest Care Agent le 25 mai 2024
Thank you very much for sharig your feedback with us, we are plaesed you enjoyed your stay in our property. Your comments are a valulable tool to increase the quality of Service we offer. Regards,

10/10 Excellent

Jose

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great Job. Love the hospitality
Séjour de 1 nuit en mai 2024
Réponse de Guest Care Agent le 25 mai 2024
Thank you very much for sharig your feedback with us, we are plaesed you enjoyed your stay in our property. Your comments are a valulable tool to increase the quality of Service we offer. Regards,

8/10 Bien

Richard

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
noise in halls
Séjour de 1 nuit en mars 2024

10/10 Excellent

Julio

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very clean and good service
Séjour de 1 nuit en mai 2024
Réponse de Guest Care Agent le 25 mai 2024
Thank you very much for sharig your feedback with us, we are plaesed you enjoyed your stay in our property. Your comments are a valulable tool to increase the quality of Service we offer. Regards,

10/10 Excellent

Francisco, Guatemala

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excelete servicio del personal
Séjour de 3 nuits en mai 2024
Réponse de Guest Care Agent le 25 mai 2024
Muchas gracias por su compartir su retroalimentación de su estadía. Nos complace saber que disfruto su estancia con nosotros. Esperamos tener la oportunidad de asistirle nuevamente. Saludos cordiales,

10/10 Excellent

Ismael

Les points forts : Propreté
Séjour de 3 nuits en mai 2024
Réponse de Guest Care Agent le 25 mai 2024
Thank you very much for sharig your feedback with us, we are plaesed you enjoyed your stay in our property. Your comments are a valulable tool to increase the quality of Service we offer. Regards,

4/10 Médiocre

Tammy

Voyage en couple
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Our room was old and outdated. Pillow cases didnt fit the pillows. Bathroom/shower horrible and very old. Our room was nothing like the pictures on Expedia. Casino is very small and only a couple table games. Breakfast was supposed to be included and they said it wasn't and charged us. Food was ok. Front desk said i had a room with 2 beds and i had to look up my reservation to prove i was getting king size. Overall i will not stay here again.
Séjour de 1 nuit en mai 2024
Réponse de Guest Care Agent le 25 mai 2024
Thank you very much for sharig your feedback with us. Your comments are a valulable tool to increase the quality of Service we offer.Regards,

10/10 Excellent

Joshua, Chicago

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Mario at the front desk was absolutely awesome and more than helpful!
Séjour de 1 nuit en mai 2024
Réponse de Guest Care Agent le 25 mai 2024
Thank you very much for sharig your feedback with us, we are plaesed you enjoyed your stay in our property. Your comments are a valulable tool to increase the quality of Service we offer. Regards,

10/10 Excellent

WILLIAM

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Disponibilidad para dejar el vehículo
Séjour de 1 nuit en mai 2024
Réponse de Guest care Agent le 17 mai 2024
Buenas tardes, estimado William. Nos alegra saber que se sintió a gusto con las instalaciones del parqueo. Siempre contamos con disponibilidad y estamos a su servicio.

6/10 Satisfaisant

Keisha

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The property is nice but very empty there is not a lot of people which made me very nervous and uncomfortable staying here . I was the only one at the pool everyday . It felt like a ghost town.
Séjour de 3 nuits en mai 2024
Réponse de Guest Care Agent le 18 mai 2024
Dear Keisha. We appreciate your visit and feedback about it. Best regards,

10/10 Excellent

Ryan

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements
Good hotel for a few nights. Not much to do outside of hotel
Séjour de 3 nuits en mai 2024
Réponse de Guest Care Agent le 17 mai 2024
Good afternoon, mister Ryan. Thank you for your review, your opinion will always be important to us. We are located 15 minutes aways from 2 of the main cities for tourism (San José and Alajuela) There is also a mall in front of the hotel with all the basic need that you might need.

6/10 Satisfaisant

JULIETA, SAN JOSE

Voyage en famille
Les points forts : Propreté
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Staff dont know how to provide sevice and they advertise for jacuzzi andnit didn't work and when we ask for help and they did not stoo to help us they just say is not our area and left
Séjour de 1 nuit en mai 2024
Réponse de Guest Care Agent le 9 mai 2024
Thank you very much for sharig your feedback with us. Your comments are a valulable tool to increase the quality of Service we offer.Regards,

6/10 Satisfaisant

Mohammad

Voyage en couple
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
- Historically it was probably a 5 star but its an aging 3 star at best now. - Shower is at very low height,No light in the shower , extremely dark, took shower in dark - Went to jacuzzi, no light , not turned on, got out and went to reception and asked for help, they said that a technician is coming to fix it, waited for half an hour but no one showed up...jacuzzi tiles and filters broken with dangerous open holes. - Breakfast okayish - Washroom spots of mold on the shower line - Slowest internet/mostly didnt even work in the room, to use wifi went to main lobby - Insects (a big bug and many small flies) in washroom - Bed was horrible- felt like sleeping on a spring
Séjour de 3 nuits en mai 2024
Réponse de Guest Service Agent le 7 mai 2024
Dear Mr. Mohammad.We appreciate your feedback on your stay, we are currently working on the points you mentioned to improve.Best regards,

4/10 Médiocre

Joanna

Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Séjour de 2 nuits en février 2024
Réponse de Agente de Servicio al Cliente le 7 mai 2024
Muchas gracias estimada Joana por su calificación, la cual es muy importante en nuestro proceso de mejora.Saludos,

8/10 Bien

Richard, Deridder

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Pools, gym, jacuzzi, restaurant.
Séjour de 4 nuits en mai 2024
Réponse de Guest Care Agent le 6 mai 2024
Thank you very much for sharig your feedback with us, we are plaesed you enjoyed your stay in our property. Your comments are a valulable tool to increase the quality of Service we offer. Regards,

4/10 Médiocre

Michael, Heredia

Voyage en famille
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
The hotel is really old, and you can tell by just getting into the rooms. If your reservation doesn't come with breakfast included, prepare yourself to purchase the most expensive breakfast EVER. I deeply regret buying it. Go outside: is better and cheaper.
Séjour de 1 nuit en mars 2023
Réponse de Guest Service Agent le 7 mai 2024
Dear Michael.We are very sorry about your experience at our hotel. The feedback has been sent to the person in charge so he can check it.Best regards,

10/10 Excellent

Stephanie

Séjour de 1 nuit en mai 2024
Réponse de Guest Care Agent le 25 mai 2024
Thank you very much for sharig your feedback with us, we are plaesed you enjoyed your stay in our property. Your comments are a valulable tool to increase the quality of Service we offer. Regards,

10/10 Excellent

Nelson

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Good stay. Quiet room.
Séjour de 3 nuits en avril 2024
Réponse de Guest Care Agent le 3 mai 2024
Thank you very much for sharig your feedback with us, we are plaesed you enjoyed your stay in our property. Your comments are a valulable tool to increase the quality of Service we offer. Regards,

10/10 Excellent

Kathleen

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
A very nice place ! Love the pools, staff & close to the airport
Séjour de 1 nuit en avril 2024
Réponse de Guest Care Agent le 2 mai 2024
Thank you very much for sharig your feedback with us, we are plaesed you enjoyed your stay in our property. Your comments are a valulable tool to increase the quality of Service we offer. Regards,

10/10 Excellent

Cindy

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I overnighted at this property to be closer to the airport after a week of touring Costa Rica. I didn’t have time to use many facilities, but the check in was quick. Room was a bit far from the lobby. Welcome letter and dessert was appreciated. It was convenient that the hotel offered complimentary airport shuttle, which operated every hour beginning 5am.
Séjour de 1 nuit en avril 2024
Réponse de Guest Care Agent le 2 mai 2024
Thank you very much for sharig your feedback with us, we are plaesed you enjoyed your stay in our property. Your comments are a valulable tool to increase the quality of Service we offer. Regards,

10/10 Excellent

justin

Séjour de 3 nuits en avril 2024
Réponse de Guest Care Agent le 25 mai 2024
Thank you very much for sharig your feedback with us, we are plaesed you enjoyed your stay in our property. Your comments are a valulable tool to increase the quality of Service we offer. Regards,

4/10 Médiocre

Christine

Les points faibles : Personnel et service
The front desk was not very warm which was off because everywhere else everyone was so kind. I was excited I was staring at a hotel bc my phone screen went blank and had no phone access so was sure I would get help from the hotel staff at check in but they didn’t seem to care to help me make local calls or anything. At one point there was only one person at the check in… he was overwhelmed and hung up the phone on me when I called to ask for towels since my room didn’t have any. I had to go to the front and get my own towel which he then gave me a pool towel and didn’t even apologize for his poor behavior. Lady who checked me out at 4 Am on April 28th was amazing I wish she was the one who helped me check in. There was a market 10 min walking distance which was great since I only spent 1 night and needed a few things. The steak at Quattro resto on site was amazing and so was the waiter. No answer on the phone for customer service, for room service, or from the restaurants on site I had to go.
Séjour de 1 nuit en avril 2024
Réponse de Guest Care Agent le 1 mai 2024
Thank you very much for sharig your feedback with us. Your comments are a valulable tool to increase the quality of Service we offer.Regards,

8/10 Bien

Debra, Independence

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Quatro Restaurant was nice.
Séjour de 1 nuit en avril 2024
Réponse de Guest Care Agent le 1 mai 2024
Thank you very much for sharig your feedback with us, we are plaesed you enjoyed your stay in our property. Your comments are a valulable tool to increase the quality of Service we offer. Regards,

8/10 Bien

Scott

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements
One restaurant was closed. Pools needed maintenance
Séjour de 2 nuits en avril 2024
Réponse de Guest Care Agent le 30 avr. 2024
Thank you very much for sharig your feedback with us. Your comments are a valulable tool to increase the quality of Service we offer.Regards,

10/10 Excellent

Gloria

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Place was great, staff was friendly and room was clean.
Séjour de 1 nuit en avril 2024
Réponse de Guest Care Agent le 30 avr. 2024
Thank you very much for sharig your feedback with us, we are plaesed you enjoyed your stay in our property. Your comments are a valulable tool to increase the quality of Service we offer. Regards,

6/10 Satisfaisant

Terri

Voyage en famille
Les points forts : Personnel et service
No towels in room, waited an hour to get .
Séjour de 1 nuit en avril 2024
Réponse de Guest Care Agent le 28 avr. 2024
Thank you very much for sharig your feedback with us. Your comments are a valulable tool to increase the quality of Service we offer.Regards,

10/10 Excellent

Karla

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent service
Séjour de 1 nuit en avril 2024
Réponse de Guest Care Agent le 28 avr. 2024
Thank you very much for sharig your feedback with us, we are plaesed you enjoyed your stay in our property. Your comments are a valulable tool to increase the quality of Service we offer. Regards,

10/10 Excellent

Gilberto, Laredo

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great location. Friendly staff.
Séjour de 4 nuits en avril 2024
Réponse de Guest Care Agent le 29 avr. 2024
Thank you very much for sharig your feedback with us, we are plaesed you enjoyed your stay in our property. Your comments are a valulable tool to increase the quality of Service we offer. Regards,

6/10 Satisfaisant

Marta

Séjour de 2 nuits en avril 2024
Réponse de Guest care service le 16 mai 2024
Buenas tardes, Marta. Tu reseña es importante para nosotros. Esperamos que hayas disfrutado de tu estadía. Deseamos mejorar cada una de nuestras áreas para tu comodidad.

6/10 Satisfaisant

MARCIAL, Miami

Voyage en famille
Les points faibles : Propreté
Room has a bad odor. Also the airport shuttle was not free.
Séjour de 3 nuits en avril 2024
Réponse de Guest Care Agent le 28 avr. 2024
Thank you very much for sharig your feedback with us. Your comments are a valulable tool to increase the quality of Service we offer.Regards,

2/10 Horrible

Fay Ann

Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I had to unexpectedly book this hotel as I had a flight delay in San Jose Costa Rica. Several factors influenced my decision. The photos in the app appeared nice and I've typical had good results through Expedia with photos matching the property. I also chose it specifically because there was an airport shuttle included. After waiting an hour and not seeing a shuttle I called the property directly. I was told that they had a shuttle but that it must be reserved 24 hours in advance. They offered to send a taxi. When the "taxi" arrived, it was a Wyndham Shuttle bus however charged me $25. I was told I'd have to do the same upon my return to airport. After arriving at the hotel I waited 30 minutes before anyone even acknowledged me. It took an additional 40 minutes just to check in. The hotel is very run down and the pics on the app site must be from 30 years ago. There was no furniture at the pools. The pools were full of dirt. The bathroom in my room had mold everywhere. There were water stains from cups on the counters that had not even been wiped. The floor was so dirty that I didn't want to take my shoes off. The mattress was so worn you could see the springs through the comforter. The alarm clock in the room didn't work. I had an early flight and tried to ask for a wakeup call and was informed that they would only do it if I downloaded an app.My phone was damaged and I couldn't use it to do that or for an alarm. There were bugs in the bed.
Séjour de 1 nuit en avril 2024
Réponse de Guest Care Agent le 25 avr. 2024
Thank you very much for sharig your feedback with us. Your comments are a valulable tool to increase the quality of Service we offer.Regards,

6/10 Satisfaisant

Deborah

Voyage en couple
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
The staff service was exceptional. They were able to get us a room at 5am after a flight cancelation, and advised a shuttle was on the way to get us. Upon checking in, the room we were given was outdated with thin low quality sheets, an old crusty couch, stained curtains and carpet. We picked this location for the pool but it was scummy but they were working on one of them. We were going to leave but they upgraded us to a suite. This room was much better and had higher quality linens including a duvet. This was fine for our unexpected 2 day stay.
Séjour de 2 nuits en avril 2024
Réponse de Guest care Agent le 24 avr. 2024
Thank you to sharing your experience about your recent stay with us. It is gratifying to read that you enjoyed our hotel. Please do not hesitate to contact us for any further requirements; It will be a pleasure to assist you. Regards,

8/10 Bien

Karla

Voyage en famille
Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Muy viejo
Séjour de 1 nuit en avril 2024
Réponse de Guest care Agent le 24 avr. 2024
Buenas tardes Sra. Karla, Muchas gracias por compartir su retroalimentación con nosotros, sus comentarios son una valiosa herramienta que nos permita ser mejores mejorar día con día para brindarle el servicio que usted merece. Esperamos tener la oportunidad de asistirle en un futuro no muy lejano.