Profitant d'une belle situation dans le quartier des affaires, cet hĂŽtel se situe Ă 4 km de Dominican University of California et Ă moins de 20 km de Mission San Rafael ArcĂĄngel et Sweetwater Music Hall. Ăgalement Ă 25 km de distance : Aire de loisirs nationale du Golden Gate et Monument national de Muir Woods.
The halls outside of the rooms were dirty. We had plates piled up outside our room when we checked in. We asked several times to have them removed. The next morning my son delivered the plates to the front desk. In other areas of the hallway were dirty glasses and plates, garbage, towels.
They oversold the room type we had reserved, they remedied it to our quasi-satisfaction by giving us two rooms instead of one BUT it took more than 20 -30 minutes to get it straightened out which was ridiculous! The clerk was seemingly inexperienced and kept goung to find the manager for help, we were disappointed the hot tub had been removed. We have stayed at this location numerous times over the years and never remember a parking fee so that was a negative, especially since there was no valet service to help you to your room. The breakfast and its are were LOVELY and much nicer than before and so was the Evening reception. The table staff at breakfast were AWESOME! They were constantly on the move, helping guests and cleaning the tables and making sure the food lines were immaculate, we REALLY WERE DELIGHTED with that. We and our children with us appreciated the pool and the new limit of ten people at once, it made it so much nicer, reasonable noise level and quality experience, Thank you.
Deborah Kimokeo
Great service. Quick to address requests. Complimentary breakfast and happy hour drinks. Located close to the freeway, a park with walking trails, a dog park, & pond, and a shopping center with a great local ice cream shop.
The room was a bit dirty, there were hardened dirt on the carpet, the back of our couch has some tissue paper. Air con wasnât working well. Itâs hot specially at night.
This hotel was great! We loved the pool, gym (new equipment and treadmills that face an open window with a nice view), breakfast (especially the fresh fruit), customer service and cleanliness of the hotel. The pool had lots of towels. There were swallows nesting above our room and we got to see them feed their babies! There seemed to be some plumbing issues. Our toilet did not flush properly and the pool deck drains were not draining well making the pool area slippery. We saw several children slip and fall. All said, we would love to return!