4/10 – Schlecht
Sara B.
15. Juli 2021
Wet, moldy appartement and horrible service
The appartement wasn‘t in a good conditions. The corners were very dusty and the bathroom moldy. One bathroom was completely unusable, because the water in the shower isn‘t draining and the whole bedroom is flooded by the water of the shower. Therefore the bathroom door is very swollen and can‘t be closed. In addition everything in the appartement was wet and it smelled moldy (also towels). My boyfriend has a strong asthma disease and had problems with breathing in this wet appartement. I tried to contact the host „basquestay“ by E-Mail and phone, but no one answered. I went to the office and explained the situation to the employee. He was very unpolite and uncomprehending! He refused to come to the appartement and see the circumstances (I even showed him the photos I took). He told us in a very rude tone, that we should just leave and that we won‘t get any refund. We left the appartement after one night and I never got any answer to my complaint E-Mail.
Sara B.
Aufenthalt von 2 Nächten im Juli 2021