Städtereisen San Stefano

We were not satisfied because they asked for additional fees that were not listed - Pay to access the beach, per adult. You expect that you booked a place right by the beach and you will enjoy it, and then you realize that you have to pay to get to the beach. - You pay for electricity! - No Wi-Fi provided The place was not properly cleaned, and there were cup stains in multiple areas. The place is big and very conveniently located in the north coast.

We just came back from a 4 day stay at Seven Seasons at the end of May 2024. El Alamein is an hour away from Alexandria, which wasn’t something we hadn’t fully realised until we got there. Also, it was not peak season so many things were not fully operating, like the Aqua Park. The apartment we stayed in was far away from the nearest pool so we needed to be driven there. The apartment, although nicely done up with modern facilities, was a little dusty when we got there and essential amenities listed on the website were missing, like shampoo etc. However, Dr Hassan was very helpful, he arranged a local driver, Alaa to transport us to and from the pool, get groceries, explore local area and to other parts of the marina. We did a day trip to Alexandria, which was amazing and also spent 2 days by the pool and marina (jet ski and speed boating). Language was a bit of an issue so we had to use a translator app. Dr Hassan regularly checked in with us. In the end, we actually had a great time and would highly recommend, but probably in peak season.

İ choosed the more expensive house form both were available on the page, after that i texted the company responsible for renting and they told me this isnt the apartment you choosed. And here started the story, different apartment, promised wifi not available, no ironing machine, no cleaning done daily as promised.... No nothing, just a good location of the apartment and the size .....very old furniture, pictures were done by Aİ, i have the proof.... To be honest i wouldnt risk my brand name with them hotels.com is a big company dont waste the repetition with such companies

Wir hatten dieses Hotel ,aufgrund der guten Bewertung,gebucht . Juli 2024 für Anfang September 24. Direkt nach der Buchung bekamen wir eine E Mail vom Hotel ob wir Wünsche oder Besonderheiten hätten. Da meine Frau Glutenfrei Essen muss gaben wir das an. Es kam keine E Mail zurück,also dachten wir es wäre angekommen . Im Hotel sprach ich bei Ankunft mit der Rezeption sowie mit der Küche. Aber nix passierte. Dazu muss ich sagen das dass restliche Buffet sehr überschaubar war. Am letzten Tag ,nach einem Gespräch mit dem Manager vom Restaurant, war tatsächlich auch gekauftes glutenfreies Brot da(in Hurghada,Januar 2024, wurde alles sofort aufgenommen und täglich frisch gebacken). Leider zu spät!! Die Toiletten am Strand waren sehr ekelhaft,unzumutbar!! Mal abgesehen von der Baustelle. Täglicher Lärm und Dreck. Zimmer und Hotel ansonsten echt schön, das Personal freundlich. Danke an Ahmed aus der Lobbybar..,der uns sehr geholfen hat. Und für den leckeren Mango Smothie !!!