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Avis sur La Quinta Inn by Wyndham Santa Fe

2.5 out of 5
La Quinta Inn by Wyndham Santa Fe
4298 Cerrillos Rd, Santa Fe, NM

Avis

7,2

Bien

Note des voyageurs de 10 (Excellent), d’après 325 avis sur 1128." "
Note des voyageurs de 8 (Bien), d’après 306 avis sur 1128." "
Note des voyageurs de 6 (Satisfaisant), d’après 223 avis sur 1128." "
Note des voyageurs de 4 (Médiocre), d’après 158 avis sur 1128." "
Note des voyageurs de 2 (Horrible), d’après 116 avis sur 1128." "

7,6/10

Propreté

8,0/10

Personnel et service

6,6/10

Équipements

6,6/10

Infrastructures et conditions de l’hébergement

7,0/10

Écoresponsabilité

Avis

10/10 Excellent

Nicolas

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Excellent rapport qualité prix
Rapport qualité prix imbattable! Je recommande que ce soit en famille ou pour affaires.
Séjour de 2 nuits en janvier 2024
Réponse de Aurelia le 25 janv. 2024
Thank you for taking the time to tell us about your experience at La Quinta Inn by Wyndham Santa Fe. It is always a pleasure to receive feedback. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at La Quinta Inns & Suites, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future.Sincerely,Aurelia CortezAGMLa Quinta Santa Feaurelia.cortez@highgateselectservice.com5054711142

4/10 Médiocre

Denier

Voyage en couple
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Hôtel à l'infrastructure vieillotte et rouillée. Chambre quelconque et le ménage n'est fait que tous les trois jours. Loin du centre et parking squatté tous les soirs par des camionneurs qui jouent au foot.... Environnement bruyant.
Séjour de 3 nuits en septembre 2023

8/10 Bien

Morgan

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Our bathtub was cracked and clearly had a patch that was uneven, but overall the room was good.
Séjour de 1 nuit en mai 2024

10/10 Excellent

Lupe

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Location
Séjour de 1 nuit en mai 2024

10/10 Excellent

shiva

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Location was convenient to other events planned for me for the rest of my stay in Santa Fe.
Séjour de 1 nuit en mai 2024

10/10 Excellent

Elizabeth

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Need to put a no smoking sign in the elevator.
Séjour de 1 nuit en mai 2024

6/10 Satisfaisant

Inayat

Voyage d’affaires
Les points forts : Personnel et service
staff was nice and helpful
Séjour de 1 nuit en mai 2024

10/10 Excellent

Carlos

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff at the front desk was amazing and friendly. Especially someone named Linda or Melinda or similar sounding name. She was off the charts professional!
Séjour de 2 nuits en mai 2024

8/10 Bien

Edie

Voyage en couple
Les points forts : Personnel et service
Outside areas was not well maintained.
Séjour de 1 nuit en mai 2024

8/10 Bien

Steve

Voyage en couple
Les points forts : Propreté, personnel et service, équipements
The rooms were nice. Stairs and outside needed a little work
Séjour de 2 nuits en mai 2024

6/10 Satisfaisant

The Bowen

Neefs some paint outside stairs need to be fixed needs ine or two rlevatos. More needs bigger breakfast area. Gra y for bisquits was thin
Séjour de 1 nuit en mai 2024

8/10 Bien

Mike

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
None
Séjour de 1 nuit en mai 2024

4/10 Médiocre

James

Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Complaints No wi-fi during my stay (5/10-5/12) Corroded exterior bolts Flaking paint Limited TV channels Trash in walkways and planters Understaffed front desk Missing fire extinguisher Parking lot lines not visible Refrigerator = no freezer compartment, no temperature adjustment, no light Cinders in carpet Documentary photographs upon request.
Séjour de 4 nuits en mai 2024

2/10 Horrible

Debra

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I want to complain about this hotel,it was short staffed and I'm handicapped and there were no sheets or blankets for the sofa sleeper in the suite we had! My mother in law and Sister are all seniors and have arthritis per it being very difficult,I'm very disappointed in my time there. Sincerely Debra Oskins
Séjour de 1 nuit en mai 2024

4/10 Médiocre

JOHN

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Les points faibles : Équipements
Wyndam seems to be slowly downgrading everything about this property while raising prices Mostly little things- lightbulbs out/clicker dead/ food in fridge/ NO maid service Big thing- NO INTERNET & pOOL CLOSED Im tired
Séjour de 3 nuits en mai 2024

10/10 Excellent

Michael

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent property No complaints
Séjour de 2 nuits en mai 2024

10/10 Excellent

Lindsay

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great stay for a couple of days food was close, depending on what you like. Town centre was a little bit of a drive but nothing major easy to find
Séjour de 2 nuits en avril 2024

6/10 Satisfaisant

Karen

Voyage en famille, Voyage avec des animaux de compagnie
Breakfast is a joke. “Out of eggs”. Food not good. They closed up early. Tables dirty.
Séjour de 1 nuit en mai 2024

2/10 Horrible

Kristi

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
This property had individuals doing drugs outside near our room. I have small children and they were scared to stay there. We checked out. Andrew at the front desk however was very accommodating and kind.
Séjour de 1 nuit en mai 2024

10/10 Excellent

Richard

Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Clean room. Shower needs grab bar!
Séjour de 1 nuit en mai 2024

10/10 Excellent

Gretchen

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mai 2024

4/10 Médiocre

Charles

Voyage en famille
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Given a third floor room. No working elevator. No excuse for that
Séjour de 2 nuits en mai 2024

6/10 Satisfaisant

Monica

Voyage en famille
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
The rooms were ok. They didn’t clean them while we were there, or offered more clean towels or toilet paper. Building was quite old and unkept.
Séjour de 2 nuits en mars 2024

4/10 Médiocre

Patty

Voyage avec des animaux de compagnie, Voyage en couple
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
The room was clean and adequate. The outside of the building is filthy. We were on the 2nd floor with our little dog and the stairway closest to our room was blocked off. The breakfast did not have the variety as at other LaQuintas. We will not stay at the Sante Fe LaQuinta again.
Séjour de 1 nuit en avril 2024
Réponse de Management le 4 mai 2024
Thank you for taking the time to tell us about your experience. I am sorry that your experience did not meet your expectations,please allow me to express my sincerest apologies.Your feedback is very important to us.Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

8/10 Bien

Betty

Séjour de 1 nuit en mai 2024

8/10 Bien

Reed, Gallup

Les points forts : Propreté, personnel et service, équipements
Property was good, I got lost and staff sent me in the wrong direction!
Séjour de 2 nuits en avril 2024
Réponse de Management le 4 mai 2024
Thank you for taking the time to post a review of your stay with La Quinta Santa Fe. We are happy to see you enjoyed your stay with us and we hope to see you again on your next trip.

8/10 Bien

Pamela, Colorado Springs

Voyage d’affaires, Voyage en couple
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Large room very nice. Upholstered furniture needs to be cleaned .
Séjour de 1 nuit en mai 2024
Réponse de Management le 4 mai 2024
Thank you for taking the time to post a review of your stay with La Quinta Santa Fe. We are happy to see you enjoyed your stay with us and we hope to see you again on your next trip.

10/10 Excellent

Richard

Les points forts : Propreté et équipements
Older building but room was remodeled and clean. Shower could use some grab bars.
Séjour de 1 nuit en mai 2024
Réponse de Management le 4 mai 2024
Thank you for taking the time to post a review of your stay with La Quinta Santa Fe. We are happy to see you enjoyed your stay with us and we hope to see you again on your next trip.

2/10 Horrible

Martin

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
I am extremely dissatisfied. We stayed at this hotel (La Quinta) on April 26-28, 2024. I booked and prepaid 13 rooms via Expedia. During my stay at the hotel, La Quinta charged for 2 of the rooms that I had booked and paid for already via Expedia. As a result La Quinta charged $326.44 to my credit card.During my stay I asked twice for a reimbursement from the La Quinta personnel and I still haven’t been reimbursed for two rooms La Quinta charged me for even though I had prepaid them via Expedia. I am extremely dissatisfied.
Séjour de 2 nuits en avril 2024
Réponse de Management le 4 mai 2024
Thank you for taking the time to tell us about your experience. I am sorry that your experience did not meet your expectations,please allow me to express my sincerest apologies.Your feedback is very important to us.Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

2/10 Horrible

Tess

Voyage en groupe, Voyage en couple
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
There was no WiFi for the 4 nights and 5 days stay. We were only informed that WiFi is not available upon check in . There was no proper disclosure of WiFi issues when booking or room reservation in Expedia app. Room towels are changed and room cleaning are done every 3 days. The Inn has only double beds that are not convenient for a couple. Carpets need to be replaced. The smell triggers my asthma. Very disappointed with our stay!
Séjour de 4 nuits en avril 2024
Réponse de Management le 4 mai 2024
Thank you for taking the time to tell us about your experience. I am sorry that your experience did not meet your expectations,please allow me to express my sincerest apologies.Your feedback is very important to us.Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

10/10 Excellent

Peter

Séjour de 1 nuit en avril 2024

2/10 Horrible

Constance, Delray Beach

Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I am very sorry to say but this La Quinta Inn was dirty and old and really needs a complete make over. The floors and carpets are just plain dirty and old. I was informed when I got there, after pre-paying, that the WiFi was not working. WiFi was critical for my visit to Santa Fe on this trip. There was no cleaning service. No one checked my room or changed anything the four days I was there. It was the poorest hotel experience I have ever had. I would not recommend this hotel to anyone. In fact, I would tell people not to go under any circumstances.
Séjour de 3 nuits en avril 2024
Réponse de Management le 4 mai 2024
Thank you for taking the time to tell us about your experience. I am sorry that your experience did not meet your expectations,please allow me to express my sincerest apologies.Your feedback is very important to us.Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

10/10 Excellent

Cate

Les points forts : Propreté
Séjour de 1 nuit en avril 2024
Réponse de Management le 4 mai 2024
Thank you for taking the time to post a review of your stay with La Quinta Santa Fe. We are happy to see you enjoyed your stay with us and we hope to see you again on your next trip.

4/10 Médiocre

Brenda

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Breakfast that was included was not served and we left at 7:10 am.
Séjour de 1 nuit en avril 2024
Réponse de Management le 4 mai 2024
Thank you for taking the time to tell us about your experience. I am sorry that your experience did not meet your expectations,please allow me to express my sincerest apologies.Your feedback is very important to us.Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

4/10 Médiocre

Karen

Les points faibles : Équipements
No Wi-Fi, unheard of in the real world
Séjour de 1 nuit en avril 2024
Réponse de Management le 4 mai 2024
Thank you for taking the time to tell us about your experience. I am sorry that your experience did not meet your expectations,please allow me to express my sincerest apologies.Your feedback is very important to us.Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

6/10 Satisfaisant

Adrian

Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
I kept finding long Black hair on the bed and shower area. The room door doesn’t really open and close properly. And no in room internet.
Séjour de 4 nuits en avril 2024
Réponse de Management le 4 mai 2024
Thank you for taking the time to tell us about your experience. I am sorry that your experience did not meet your expectations,please allow me to express my sincerest apologies.Your feedback is very important to us.Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

10/10 Excellent

Desiree

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Quiet and convenient
Séjour de 2 nuits en avril 2024
Réponse de Management le 4 mai 2024
Thank you for taking the time to post a review of your stay with La Quinta Santa Fe. We are happy to see you enjoyed your stay with us and we hope to see you again on your next trip.

10/10 Excellent

aide

Les points forts : Propreté
Séjour de 1 nuit en avril 2024
Réponse de Management le 4 mai 2024
Thank you for taking the time to post a review of your stay with La Quinta Santa Fe. We are happy to see you enjoyed your stay with us and we hope to see you again on your next trip.

6/10 Satisfaisant

Mary

Voyage avec des animaux de compagnie, Voyage en couple
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Likes: Comfy beds. Friendly staff. Dislikes: NO INTERNET in rooms.
Séjour de 1 nuit en avril 2024
Réponse de Management le 4 mai 2024
Thank you for taking the time to tell us about your experience. I am sorry that your experience did not meet your expectations,please allow me to express my sincerest apologies.Your feedback is very important to us.Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

6/10 Satisfaisant

charles

Les points faibles : Infrastructures et conditions de l’hébergement
OK property for the price, but nothing exceptional.
Séjour de 1 nuit en avril 2024
Réponse de Management le 4 mai 2024
Thank you for taking the time to tell us about your experience. I am sorry that your experience did not meet your expectations,please allow me to express my sincerest apologies.Your feedback is very important to us.Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

6/10 Satisfaisant

Steve

Voyage en famille
Les points faibles : Infrastructures et conditions de l’hébergement
needs to be upgraded-
Séjour de 1 nuit en avril 2024
Réponse de Management le 4 mai 2024
Thank you for taking the time to tell us about your experience. I am sorry that your experience did not meet your expectations,please allow me to express my sincerest apologies.Your feedback is very important to us.Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

8/10 Bien

Jon

Les points forts : Propreté
Séjour de 1 nuit en avril 2024
Réponse de Management le 4 mai 2024
Thank you for taking the time to post a review of your stay with La Quinta Santa Fe. We are happy to see you enjoyed your stay with us and we hope to see you again on your next trip.

10/10 Excellent

Antonio L

Voyage en famille
Les points forts : Équipements
Nice
Séjour de 2 nuits en avril 2024
Réponse de Management le 4 mai 2024
Thank you for taking the time to post a review of your stay with La Quinta Santa Fe. We are happy to see you enjoyed your stay with us and we hope to see you again on your next trip.

10/10 Excellent

Amanda

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Management le 4 mai 2024
Thank you for taking the time to post a review of your stay with La Quinta Santa Fe. We are happy to see you enjoyed your stay with us and we hope to see you again on your next trip.

2/10 Horrible

Glen

Voyage en couple
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
The property was dirty and warm. Broken glass in the parking lot. Generally in a state of poor repair and maintenance. Will not chose to stay again and question other locations.
Séjour de 1 nuit en avril 2024
Réponse de Management le 4 mai 2024
Thank you for taking the time to tell us about your experience. I am sorry that your experience did not meet your expectations,please allow me to express my sincerest apologies.Your feedback is very important to us.Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

8/10 Bien

Alix

Voyage en couple
Les points forts : Infrastructures et conditions de l’hébergement
Rooms were very clean and remodeled
Séjour de 1 nuit en avril 2024
Réponse de Management le 4 mai 2024
Thank you for taking the time to post a review of your stay with La Quinta Santa Fe. We are happy to see you enjoyed your stay with us and we hope to see you again on your next trip.

2/10 Horrible

Angelica

Séjour de 1 nuit en avril 2024
Réponse de Management le 4 mai 2024
Thank you for taking the time to tell us about your experience. I am sorry that your experience did not meet your expectations,please allow me to express my sincerest apologies.Your feedback is very important to us.Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

10/10 Excellent

Theresa

Voyage en couple
Les points forts : Propreté et personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
The rooms were nice but the property is very run down. We had to climb stairs to our rooms. Im 62 my husband 75...not convenient. The staff was very friendly
Séjour de 1 nuit en avril 2024
Réponse de Management le 4 mai 2024
Thank you for taking the time to post a review of your stay with La Quinta Santa Fe. We are happy to see you enjoyed your stay with us and we hope to see you again on your next trip.

2/10 Horrible

Magdalena

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Management le 4 mai 2024
Thank you for taking the time to tell us about your experience. I am sorry that your experience did not meet your expectations,please allow me to express my sincerest apologies.Your feedback is very important to us.Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

6/10 Satisfaisant

matthew

Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Probably wouldn’t stay here. I was in a pinch. It’s a very congested area with heavy traffic property was OK on the inside however, the outside was dirty. I had my dog and there was really nowhere for her to go potty. I would read this property is average at best.
Séjour de 1 nuit en avril 2024
Réponse de Management le 4 mai 2024
Thank you for taking the time to tell us about your experience. I am sorry that your experience did not meet your expectations,please allow me to express my sincerest apologies.Your feedback is very important to us.Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.