6/10
We came in town for a wedding. We needed to know if the property was undamaged due to the most recent hurricane in the area. It took weeks before the owner replied to my inquiry. I even reached out to VRBO to assist in contacting the owner. They promised a 48 hour reply. It was days later before I finally got a reply. We asked if we could cancel because we were unsure of the propertyâs condition. That is when the owner finally replied. He said that was not a reason to cancel. there is nowhere in the listing that says the owner can decide whether or not your reason to cancel was acceptable to him. We were in the timeframe for the full refund. Owner still denied our request to cancel. Once it was confirmed that the property was OK. We asked if we could do an early check-in because we were coming in town for a wedding and our request was denied. ,mDespite this. The beds were comfortable. The house was clean. The outside needs some improvement and maintenance.The water level in the hot tub was low. We could not raise the temperature. There were also some amenities that could be offered for future such as more than 1 towel per person. The neighborhood was run down and questionable as far as safety.
Andrea T.
Séjour de 3 nuits en janvier 2025