Hôtel près de Satue de Pocahontas, Gravesend, Gravesend

« Average hotel but what let it down was: a) the check-in filling out forms when all provided at time of booking. Reception taking photos of credit cards with personal phones is risky and not standard. b) after asking 3 times with 2 different reception staff to get the heater turned off in my room (roasting) as the controls did not work on the radiator. Nothing happened and not fixed over a couple of days »

« Good location, nice staff and good value, the hotel is a little dated and there was a thick layer of dust on the fan. »

« OK Lodge is just a name; what is is is a (nicely) extended and converted terraced house opposite a park; so now a few studio flats, with some common areas. Modern and clean but a couple of issues - like oven not even wired in; no table to eat off; and also whilst we booked for 3 adults and was confirmed; they called to say max was 2 adults & a child and would not refund the extra £50 for the 3rd adult (who couldn't now come of course) and I had to go through Expedia to get resolved. Hope these...

« Upon arrival we were informed that the elevator does not work and we had two suitcases and I was not able to take them up two flights of stairs. Therefore I had to leave my suitcases in my car when I had essential items in there. I needed it. I was very disappointed and they did nothing to accommodate. The girl working would not have been able to lift my suitcases up to fights of that either. I asked if some sort of benefit could be given to me and I was informed no I am very upset about the...

« The walls really need some painting, but the beds and bathroom was cleaned. Ok for 1 night. »

« Juste bien placé. Restaurant à éviter. »