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Avis sur Hilton Sedona Resort at Bell Rock

4 out of 5
Hilton Sedona Resort at Bell Rock
90 Ridge Trail Dr, Sedona, AZ

Avis

8,2

Très bien

Note des voyageurs de 10 (Excellent), d’après 486 avis sur 1001." "
Note des voyageurs de 8 (Bien), d’après 273 avis sur 1001." "
Note des voyageurs de 6 (Satisfaisant), d’après 107 avis sur 1001." "
Note des voyageurs de 4 (Médiocre), d’après 75 avis sur 1001." "
Note des voyageurs de 2 (Horrible), d’après 60 avis sur 1001." "

8,4/10

Propreté

8,4/10

Personnel et service

8,0/10

Équipements

8,2/10

Infrastructures et conditions de l’hébergement

8,2/10

Écoresponsabilité

Avis

4/10 Médiocre

Tarek

Voyage en famille
Les points faibles : Personnel et service
Séjour de 2 nuits en mai 2021
Réponse de Eric B. le 6 juin 2021
Thank you for taking the opportunity to rate your stay with us. Was there anything that we could have done to make your stay more enjoyable?

10/10 Excellent

marion

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Extraordinaire pour un séjour familial!!!
Séjour de 2 nuits en juillet 2019

8/10 Bien

Voyageur vérifié

Les points forts : Personnel et service et équipements
Séjour de 2 nuits en juin 2019

2/10 Horrible

Alexandre

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
A éviter
Nous sommes très déçus tout le rdc sent le moisi les chambres sont moches le mobilier est vieux le linge de toilette est usé et nous n avons pas eu de lit d appoint pour notre fils ! Il a du dormir 2 nuits avec nous ! Ne pas le recommander ! Horrible ! Très déçus
Séjour de 2 nuits en août 2018
Réponse de chris le 9 août 2018
Lamento mucho que tu experiencia en Hilton Sedona Resort en Bell Rock no haya sido lo que esperabas. Nos esforzamos para que cada estancia sea una experiencia memorable y lamento que no hayamos podido hacer eso por usted. Aprecio que se tome el tiempo para dejar esta revisión y espero que considere quedarse con nosotros nuevamente Sincerely, Christiane Murphy/Front Desk Manager Hilton Sedona Resort at Bell Rock

10/10 Excellent

Linda

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I loved this hotel! I wish we could have stayed more than one night. Everything was absolutely perfect!
Séjour de 1 nuit en mai 2024
Réponse de Javi le 8 mai 2024
Greetings. Thank you for your kind words. We hope to see you again. Travel safe.

2/10 Horrible

Guy

Les points forts : Personnel et service
Séjour de 2 nuits en mai 2024
Réponse de Javi le 8 mai 2024
Greetings. I'm so sorry that you had these issues while you were here. I hope you were able to enjoy Sedona itself. If you would like to talk about your stay, please call the hotel and ask for Javier. Travel safe.

2/10 Horrible

Guy

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
First day I got here the air conditioning did not work. They fixed this pretty quickly. Than the pull out couch was broken. Manager showed up around 1000 and was able to open. He offered to change rooms but at 1000 it was too late. So he offered us a credit of 75$ and said he would have somebody look at it the next day while we were out. We came back at the end of the day and no one had looked at anything. Someone showed up and took the tape away from the fire monitoring system. Told us there was nothing he could do for the bed. So again I got a call and they offered another credit for our problem. Offered to move is. My wife was sick and already in bed. So I told them no. We would live with the inconveniences. On Monday my wife stayed in bed all day. I took my son out and when we came back we heard hammering and cutting and the floor was vibrating. When I called the front des I was told that the hotel was undergoing renovation. They never told us. You pick Hilton resort and you pay a lot of money because you trust you will be treated well. Not the case. I would not recommend this hotel to anyone.
Séjour de 1 nuit en mai 2024
Réponse de General Manager le 8 mai 2024
Dear Guy,Thank you for providing your review. It saddens us to hear about the series of issues that impacted your stay, from the air conditioning and pull-out couch malfunctions to the unannounced renovations. We understand the frustration and disappointment this caused. Your feedback is important to us and we will review our communication regarding maintenance to prevent future guest inconveniences. We wish you safe and happy travels.Sincerely

10/10 Excellent

Jenny, Rego Park

Voyage en famille
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Great stay at Hilton Bell Rock. Parking is $20 per day and Shawdow rock dinner was a bit pricey. We thought breakfast at Shadow rock was better than dinner. The rooms were large, a bit dated but had great view of Bell Rock. 5 min walk to restaurants and short drive to many other dining/shopping area. Hotel has an outdoor pool but they also charge daily $35 resort fee. Overall we enjoyed our stay!
Séjour de 4 nuits en avril 2024
Réponse de Conner le 23 avr. 2024
Thank you so much for your response! Just to let you know our rooms should be finished updating by 2025! I will also forward your comments to management about the parking and Shadowrock! Thank you for letting us know. We appreciate your feedback and hope you come to stay with us again!

10/10 Excellent

Ron

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great experience all around! We will definitely be back!
Séjour de 4 nuits en avril 2024
Réponse de Javi le 17 avr. 2024
Greetings. Thank you so much for your response. It is nice to hear how much you enjoyed your stay. Travel safe. -Javier

8/10 Bien

Pranathi

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en avril 2024
Réponse de Conner le 15 avr. 2024
Thank you for your response!

8/10 Bien

lillian

Voyage en famille
Les points forts : Propreté
.
Séjour de 2 nuits en avril 2024
Réponse de Conner le 5 avr. 2024
Thank you for your response!

8/10 Bien

Dereck

Voyage en famille
Les points forts : Personnel et service
Great location!
Séjour de 3 nuits en mars 2024
Réponse de Conner le 26 mars 2024
Thank you so much for your response! We hope you had a wonderful stay and stay with us again soon!

4/10 Médiocre

Jeff

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
We were very disappointed in the very limited food options. The room was very nice, but why no free internet? And who would pay $10 for a pastry?
Séjour de 1 nuit en février 2024
Réponse de - le 1 mars 2024
I will forward your complaints to our management. Thank you.

10/10 Excellent

Tammy

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 4 nuits en novembre 2023
Réponse de Conner le 27 févr. 2024
Thank you for your response! We are glad to see that you had a good time! We hope you come to visit us again!

8/10 Bien

Rosemary

Les points forts : Propreté, personnel et service, confort de la chambre
Good but tired
Location was good, a number of restaurants nearby. Room was spacious but tired and could do with an update. Internet worked well.
Séjour de 4 nuits en février 2024
Réponse de Conner le 19 févr. 2024
Thank you so much for your response! I will forward the recommendation to our management team! Thank you for staying with us and we hope you visit us again!

8/10 Bien

John

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Absolutely beautiful facility and very convenient, likely the best resort in the Sedona area. This is an expensive property due to the amenities. My only negative is charging for parking $20 per day when the lot is self-park and has ample room. Makes zero sense.
Séjour de 6 nuits en février 2024
Réponse de Conner le 19 févr. 2024
Thank you very much for your response! I will forward the information about the parking to our management team! We hope you had a wonderful stay and visit us again!

10/10 Excellent

Kristen

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The Hotel was very accommodating, clean, and had very polite and helpful employees. It had wonderful views of the surrounding mountains. The rooms were clean and well kept, the dinning room had plenty of food options and great room service. The hotels location was in walking distance to restaurants and shops. I enjoyed the star gazing activities and live music during dinner. Would definitely recommend to friends and family and will be returning when we visit Sedona again.
Séjour de 3 nuits en février 2024
Réponse de Kelli le 16 févr. 2024
Thank you for the wonderful feedback. We enjoyed having you as our guest!

2/10 Horrible

Pamela

Les points forts : Infrastructures et conditions de l’hébergement
We need paid $259 for five nights. Booked out one night. Came back again again for one night and price was $469. Outrageous!
Séjour de 1 nuit en janvier 2024
Réponse de Kelli le 30 janv. 2024
Thank you for the feedback.

10/10 Excellent

Teresa

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en janvier 2024
Réponse de Kelli le 26 janv. 2024
Thank you for the feedback!

10/10 Excellent

Ana

Séjour de 2 nuits en décembre 2023
Réponse de Kelli le 3 janv. 2024
Thank you for the feedback!

10/10 Excellent

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hotels Is nice and staff was great. They charged to park the car…. Took away from the elegance of our stay. Just add it to the room rate
Séjour de 3 nuits en décembre 2023
Réponse de Kelli le 3 janv. 2024
Thank you for the feedback!

6/10 Satisfaisant

Sibabrata

Voyage en famille
Les points forts : Personnel et service
Séjour de 1 nuit en décembre 2023
Réponse de Kelli le 3 janv. 2024
Thank you for the feedback!

10/10 Excellent

Jennifer

Séjour de 1 nuit en décembre 2023
Réponse de Kelli le 3 janv. 2024
Thank you for the feedback!

10/10 Excellent

Emelia

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The property was lovely and so fun. I do wish their restaurant was better. It had fun activities but the food was expensive and honestly terrible. Everything else - the service and the spa were awesome. Lots of options to dine elsewhere...I would avoid their restaurant.
Séjour de 3 nuits en novembre 2023
Réponse de Kelli le 28 nov. 2023
Thank you for the feedback!

6/10 Satisfaisant

Wendy

Voyage en famille, Voyage avec des animaux de compagnie
Les points faibles : Équipements
Sedona is beautiful and very expensive all around. We travel a lot, and this resort was very over-priced and underwhelming. The staff at the front desk was wonderful, and we had a mixed experience with customer service in the restaurant. It was an extreme between some very wonderful servers to the most cold and grumpy servers that we've ever expereinced. Especially the coffee bar staff in the morning. All I heard from them was how much they wished they could have called in sick. The room was decent, the beds were comfortable, and for over $400/night, you'd think there would be silverware in the kitchen or hand towels, cups, dishes, or something in the kitchen. I had a spa service, and the massage therapist was great, but the spa itself was concerning. The hot tub wasn't working, the steam room smelled moldy, and it was the most I have ever paid for a massage anywhere. The fitness center, however, was great and our Thanksgiving buffet meal was incredible. Our whole experience was a range from great to shocking or disappointing wherever we were at this resort. I wouldn't choose to stay here again.
Séjour de 4 nuits en novembre 2023
Réponse de Kelli le 25 nov. 2023
Thank you for the feedback.

2/10 Horrible

Crew

Voyage en couple
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Customer Service was awful
Séjour de 1 nuit en novembre 2023
Réponse de Kelli le 23 nov. 2023
Thank you for the feedback.

4/10 Médiocre

Michael

Voyage en famille, Voyage d’affaires
Les points forts : Propreté et personnel et service
Nice place to stay, but quite a rip off. Room was 850 / night with 55 dollar per resort fee and then a 18 dollar daily charge for parking. Definitely not worth the price.
Séjour de 4 nuits en octobre 2023
Réponse de Kelli le 4 nov. 2023
Thank you for the feedback!

4/10 Médiocre

David

Les points faibles : Personnel et service
Property is outdated. The room we had in our suite had a view of the parking lot which was about 10ft away and loud. The restaurant food was a joke - I ordered the chicarones appetizer for $20 and it was literally a handful gas station porkrines tossed over guacamole. My medrare wagyu burger was well done and tasteless. The French fries had been fried and refried so they were extra extra old and crispy. Finally, apparently you have to opt in to having your room serviced otherwise they won’t make up your room, but they don’t tell you this during checkin. There are way nicer hotels in the area at a more reasonable rate - will not come back
Séjour de 2 nuits en octobre 2023
Réponse de General Manager le 30 oct. 2023
Dear David,All constructive comments are welcome, and we value your input. We are sorry to hear that you were not pleased with our dining options. In addition, we strive to make our housekeeping policies clear so that our guests know what to expect, and we are sorry to hear about any confusion on this matter. Thank you. Sincerely

10/10 Excellent

Antonette

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en octobre 2023
Réponse de Kelli le 26 oct. 2023
Thank you for feedback!

4/10 Médiocre

Ritesh

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Propreté et personnel et service
Liked the location. Check-in was delayed as room was not ready till 4:15pm.
Séjour de 1 nuit en octobre 2023
Réponse de Conner le 20 oct. 2023
I do apologize for the long wait time. We try to make sure that every room is ready by 4pm and I apologize that we were not up able to have your room ready in time. I will forward your comments to the appropriate managers. Thank you for your feedback.

6/10 Satisfaisant

Carolyn

Séjour de 1 nuit en octobre 2023
Réponse de Kelli le 4 nov. 2023
Thank you for the feedback!

10/10 Excellent

Lauro

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I didn’t like that breakfast wasn’t free at this type of resort and was very expensive, other than that great place to stay at.
Séjour de 3 nuits en septembre 2023
Réponse de Kelli le 12 oct. 2023
Thank you for the feedback.

8/10 Bien

David C

Voyage en famille
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Really nice pool area. Suites were a little cramped. Dining options on property left a lot to be desired but there were several excellent dining options within h walking distance. 2 warnings to people considering staying here 1. $60 of additional daily fees. Resort fee, taxes and a parking fee that they did not mention at check in 2. This resort is in Oak Creek not Sedona. It is a 20 minute drive to downtown Sedona. It’s a scenic drive so it isn’t terrible.
Séjour de 4 nuits en septembre 2023
Réponse de Kelli le 8 sept. 2023
Thank you for the feedback.

10/10 Excellent

Katie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Relaxing getaway
Property was beautiful. Had all the amenities we needed and felt luxurious. The views were spectacular! Would definitely stay here again.
Séjour de 3 nuits en septembre 2023
Réponse de - Ida le 6 sept. 2023
So glad you had a wonderful stay. I have shared you encouraging comments with the rest of our Hilton staff.

4/10 Médiocre

Ratnesh

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 4 nuits en septembre 2023
Réponse de Kelli le 6 sept. 2023
Thank you for the feedback!

8/10 Bien

Leana

Voyage en famille
Les points forts : Propreté
Nice tucked away location and clean common areas nice view of Bell Rock from small balcony hotel food overpriced for quality but convenient if you cannot leave resort pool and lounge chairs need updating suite was nice size but four interior doors maybe replace with pocket doors to minimize all the swinging slamming doors AC was not constant and the fireplace remained on at low despite being turned off which contributed to lack of temperature control for the suite
Séjour de 3 nuits en septembre 2023
Réponse de - Ida le 6 sept. 2023
Thank you for providing feedback regarding your stay. Glad you were able to enjoy a view of Bell Rock. We will update our staff regarding your property and AC concerns. Regarding the flame on the fireplace, it is the pilot light and on year round. We appreciate that you chose Hilton Sedona at Bell Rock for your stay, and hope you will consider staying with us again the next time you are in Sedona.

6/10 Satisfaisant

Donna

Voyage en couple
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Carpet in our room was ripped in different places. The pool lounge chairs had filthy blue covers on them. The bed was uncomfortable and lumpy. They put us in the smallest room possible. Never stay there again
Séjour de 3 nuits en août 2023
Réponse de Kelli le 6 sept. 2023
Thank you for the feedback. I apologize for the disappointing stay with us.

8/10 Bien

Thomas

Voyage en famille
Les points forts : Personnel et service et équipements
Room was nice and clean. Stairwells and hallways were not quite as clean. Staff was excellent, very friendly and helpful.
Séjour de 3 nuits en août 2023
Réponse de - Ida le 6 sept. 2023
Glad to hear your room was pleasant and staff was friendly and helpful. We will update the Housekeeping staff regarding the cleanliness of the stairwells and hallways.

8/10 Bien

Andreina, doral

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en août 2023
Réponse de Conner le 1 sept. 2023
Thank you so much for your review! It means a lot to us that you took the time to let us know about your experience! We hope you stay with us again!

10/10 Excellent

James

Voyage en couple
Les points forts : Équipements
The resort is beautiful! The surrounding area is magnificent! Incredible views!!
Séjour de 7 nuits en août 2023
Réponse de Kelli le 30 août 2023
Thank you for the feedback!

10/10 Excellent

Laura

Voyage d’affaires, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The hotel was clean and perfect. Plenty of delicious restaurant choices nearby. The Hilton poolside bartender recommended a fabulous local emergency dentist to take care of an issue I was having. I cannot thank her enough.
Séjour de 2 nuits en août 2023
Réponse de Kelli le 23 août 2023
Thank you for the feedback!

10/10 Excellent

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Awesome Property
Everything was great. Very nice hotel
Séjour de 1 nuit en août 2023
Réponse de Kelli le 18 août 2023
Thank you for the feedback!

10/10 Excellent

Rod

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The setting was spectacular. The amenities were great. Particularly enjoyed the pool side bar. My wife had the best message she's ever had.
Séjour de 2 nuits en juillet 2023
Réponse de Kelli le 16 août 2023
Thank you for the feedback!

4/10 Médiocre

Benjamin

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Worn out property. Needs refreshing.
Séjour de 1 nuit en août 2023
Réponse de Kelli le 16 août 2023
Thank you for the feedback!

10/10 Excellent

Zaid

Les points forts : Propreté
Les points faibles : Personnel et service
Séjour de 1 nuit en août 2023
Réponse de Kelli le 16 août 2023
Thank you for the feedback!

4/10 Médiocre

Alexi

Voyage en couple
Les points faibles : Personnel et service et équipements
When you in Hilton you expect certain level of service . This Hilton fails at all. Property dated and poorly maintained. Pool is beat. You get towel with hole in it not to mention old and uncomfortable lounge chairs. To top it all - they don’t clean your room if you stay less than 4 days. Terrible! Not coming back to this Hilton. Over $300 per night - go to Hyatt down the street.
Séjour de 2 nuits en août 2023
Réponse de Kelli le 16 août 2023
Thank you for the feedback!

2/10 Horrible

Jen

Voyage en famille
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Hotel is loud, with parties going late into the night and police sirens outside.
Séjour de 1 nuit en août 2023
Réponse de Kelli le 12 août 2023
Thank you for the feedback!

10/10 Excellent

Heidi

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Love our stay here
Stay was great! Friendly staff, great location and nice rooms.
Séjour de 1 nuit en août 2023
Réponse de Kelli le 11 août 2023
Thank you for the feedback!

10/10 Excellent

Melinda

Séjour de 1 nuit en août 2023
Réponse de Conner le 1 sept. 2023
Thank you so much for your review! It means a lot to us that you took the time to let us know about your experience! We hope you stay with us again!

10/10 Excellent

Christopher

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nice
Séjour de 6 nuits en juillet 2023
Réponse de Kelli le 10 août 2023
Thank you for the feedback!