2/10 Horrible
Victoria M.
26 août 2025
Les points forts : Propreté
We arrived Thursday and had large piles of white flaky material in the pool. We only had four days in the house so I had made it clear we were expecting the pool etc to all be set to go.We called to ask someone to checkOut the material and remedy and let us know if the kids could swim. Instead of calling us back after several hours, my husband just called the pool company (all on record) who said they’d come out and look. 5 hours later as we were on our way to leave for dinner they arrived. Two of the four days no pool use. The best was I pointed out the crappy communication and was told I’d be called by someone in customer service but she was busy and would call when they got to me- they asked me to have patience. We checked out 8/18 and stillNo phone call! Awful communication. Never again.
Victoria M.
Séjour de 4 nuits en août 2025