Pros: Let me just say, Norma was a great Hostess. The place was clean, and smelled wonderful upon entering. The home had a Nest Smoke detector and security camera system outside all exterior doors that alerted her when we came and went and while searing a steak for dinner... Norma was also very helpfull with recommended dining choices. You had everything one could ever possibly need in the kitchen, which was a plus. The 3rd fl. Master was really nice in size and comfort. I wanted to give her place 5 stars really bad. BUT...
Cons: The 3rd fl. Master has a balcony deck with loose wooden floor boards... Wow! The 1st floor Master suite was very small compared to the pictures online. The TV in the 1st fl. Master kept going in and out of service the entire stay. My senior citizen family member staying in this room did nothing but complain to me the entire stay, as it hampered her own enjoyment. NOTE: This bedroom has an adjoining screened patio with a sliding glass door accessibility. Unfortunately, the screened patio appeared to had been BREACHED from the outside. There were several large HOLES in these screens. One of which looked to have been cut with something sharp like a knife, in order to unlock the storm door, which led to the outside. This was a SECURITY problem if the sliding glass door to the bedroom was not kept locked. WE DID NOT FEEL SAFE after discovering this. When I brought it to Norma's attention she replied that she knew of the holes and was waiting for the HOA to come fix it and assured me that we were staying in a crime free area. REALLY? So, who cut your screens trying to get in? She gave every excuse to how the TV worked before & how the holes got there, other than someone tried to break in & TV acts up
OVERALL I think for what we paid to stay there, we should have felt safe and been able to utilize the entire place. We could not use the screened patio because insects came in through the holes. We were leary of 3rd floor Master balcony due to moving wooden deck floor boards. Norma should NOT have rented the place like that knowing it needed repairs. The online pictures did not show the holes. AND Norma... being sorry and making excuses is NOT how you handle paying consumers. FYI, I was treated better by Owners in the Hamptons, NY when we rented a 10 bedroom mini mansion that developed an issue. They made no excuses & immediately compensated me for any inconvenience, without me even asking. Please take notes.