6/10 Satisfaisant
Alison
Voyage en famille
18 août 2025
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
It was fine - but a huge amount of money for what it was. Given that the property was billed as ‘four-star’ and ‘luxury’, we were expecting a lot more. The television didn’t work properly. The internet was very unreliable. The shower door wouldn’t close. The mattresses were cheap and uncomfortable, and the duvets were cheap and nasty. The place wasn’t in a great state of repair (including a leaking tap in the kitchen and a window that wouldn’t close) and wasn’t particularly clean - the floors especially were filthy. The place was also like a sauna as the heated towel rail had been left on (and it was 28 degrees outside), and it took us a while to figure out how to switch it off. There were also none of the little touches you’d expect in a ‘luxury’ place, such as hand soap in the bathroom, or washing up liquid/dishwasher detergent in the kitchen. The kitchen was extremely poorly equipped with just four of everything - cups, plates, glasses, bowls - which meant we were constantly washing up. None of this is a disastrous - but it’s not acceptable when you are paying luxury prices. Perhaps what you are paying for is mostly the location - but maybe stop billing this as a ‘luxury chalet’, because it definitely is not.
Alison
Séjour de 4 nuits en août 2025