Hall

Avis sur Fairfield Inn & Suites by Marriott Smithfield Selma/I-95

2.5 out of 5

Avis

8,2

Très bien

Note des voyageurs de 10 (Excellent), d’après 365 avis sur 705." "
Note des voyageurs de 8 (Bien), d’après 173 avis sur 705." "
Note des voyageurs de 6 (Satisfaisant), d’après 77 avis sur 705." "
Note des voyageurs de 4 (Médiocre), d’après 48 avis sur 705." "
Note des voyageurs de 2 (Horrible), d’après 42 avis sur 705." "

8,6/10

Propreté

8,8/10

Personnel et service

7,4/10

Équipements

8,4/10

Infrastructures et conditions de l’hébergement

8,2/10

Écoresponsabilité

Avis

10/10 Excellent

Julie

Séjour de 1 nuit en décembre 2023
Réponse de Hotel Manager le 23 déc. 2023
Dear Julie,Thank you so much for giving us such a high rating! We are happy to know that you enjoyed your stay with us, and it was a pleasure to have you as our guest! Thank you for your valuable feedback, and we look forward to seeing you back with us soon!Sincerely, Hotel Manager

8/10 Bien

Pierre

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
SUPER!: PAS d’animaux
Très bel accueil. Déjeuner intéressant. Excellent: ‘ les animaux ne sont pas admis’.
Séjour de 1 nuit en juillet 2023
Réponse de Hotel Manager. le 14 juil. 2023
Dear Pierre,Thank you for your kind feedback. We are incredibly grateful that you took the time to leave us this note. Our values prioritize customer satisfaction, and we are committed to our customers. It's customers like you that make our job wonderful. We look forward to serving you again.Sincerely,Hotel Manager.

4/10 Médiocre

Celine

Voyage en couple
Les points forts : Équipements
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Hôtel Bien situé. Hôtel vétuste qui a besoin de rénovation. Les tapis sont sales. La fenêtre de la chambre était tres sale de l’intérieure. Dans la salle de bain il y avait eu un dégât d’eau au plafond qui n’avait pas été nettoyé et réparé. De l’extérieur l’hôtel semble bien mais quel déception quand on y séjourne.
Séjour de 1 nuit en avril 2023
Réponse de Hotel Manager. le 13 avr. 2023
Dear Celine,Thank you so much for taking the time to give us your candid feedback on our property. We are extremely sorry for the negative experience you had at this hotel. Your feedback is the best way for us to know that action needs to be taken to improve our process at this property. Please accept our sincere apology for the issues you encountered during your stay as this is certainly not the kind of guest experience we want you to have. Your concerns will be shared with hotel management to ensure proper steps are taken to resolve all of the issues. We hope that you will visit us again the next time you are in the area.Sincerely,Hotel Manager

6/10 Satisfaisant

Francis

Séjour de 1 nuit en août 2022

10/10 Excellent

Karina

Séjour de 1 nuit en juillet 2022

10/10 Excellent

Yves

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Proximité des restaurants et des boutiques
Séjour de 1 nuit en mars 2022

10/10 Excellent

Patrick

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en février 2022

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Tout est parfait pour le genre d'établissement. Situation près de l'autoroute, Variété d'items au déjeuner. Très propre partout.
Séjour de 1 nuit en mars 2019

8/10 Bien

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Correct pour un court séjour; à proximité de restaurants et surtout très près de la 95
Séjour de 1 nuit en décembre 2018

10/10 Excellent

Karen, Drummondville, QC

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Exellent séjour.
Tourlt était bien. La chambre propre, la salle de bain aussi, lits confortables.
Séjour de 1 nuit en janvier 2018
Réponse de Beth Rose le 6 janv. 2018
Thank you so much for staying with us. We are so glad you enjoyed your stay. We hope to see you again soon!

8/10 Bien

Marie-France

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2017

10/10 Excellent

Jean Guy

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en août 2017

10/10 Excellent

Sylvain, St-Constant

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Shopping
Super place place pour shopping bonne hôtel

10/10 Excellent

Francisco, Orléans

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
très bien
très bon séjour , chambre agréable , propre et comfortable.

8/10 Bien

francois, quebec,canada

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hôtel près de l'autoroute
Au retour de la Floride nous avons resté une nuit.La chambre propre et confortable et très bon déjeuner.

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre

10/10 Excellent

Marco, Saint Hubert

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Qualité
Une nuit super

8/10 Bien

Pierre, Québec

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Du confort et des services à proximité
Un arrêt sur le retour vers le Québec après des vacances en Floride. Très bon choix d'hotel pour passer une nuit.

10/10 Excellent

anna

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
nice and quiet, staffs are nice as well
Séjour de 1 nuit en mai 2024
Réponse de Hotel Manager. le 23 mai 2024
Dear Guest,Thank you for the positive comments. We're so appreciative of you and glad that you liked the staff service and had a quiet stay. We take real pride in having so many satisfied guests like you. I hope you will continue to stay with us for many years to come. Sincerely,Hotel Manager.

10/10 Excellent

Bruce

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
None
Séjour de 1 nuit en mai 2024
Réponse de Hotel Manager. le 10 mai 2024
Dear Guest,Thank you for the review. I’m glad you had a great experience and appreciated the services we can provide to our guests. We take pride in this hotel and its amenities and sincerely appreciate the opportunity to serve you. We look forward to seeing you again soon.Sincerely,Hotel Manager.

2/10 Horrible

Nyah

Voyage d’affaires, Voyage en couple
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Water pressure at the sink was weak. There were children (alot-at least 7)were running through the hotel,loud, all night and day. From the pools,playing in gym etc. The pool is way smaller than expected and they had the nerve to charge our card double and of course we had to wait for them to put the money back on our card.
Séjour de 2 nuits en mai 2024
Réponse de Hotel Manager. le 10 mai 2024
Dear Guest,Thank you for writing the review. I was very sorry to hear about the poor experience that you had. We have taken note of your feedback and will address these issues to ensure a more comfortable and peaceful environment for our guests. We take pride in our hotel and in providing a great place to stay for so many guests. Perhaps you will give us another try in the future so we can do a better job of satisfying you.Sincerely,Hotel Manager.

8/10 Bien

Buffy

Voyage en famille
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Front desk person was on a personal call when we got there, we ended up waiting at least 5 minutes before whispering at me to hand her my ID. She stayed on the call through most of the check in process. She got off the phone in time to tell us where our room was. Aside from that, the stay was pleasant. Our only other complaint is that the TV in the room was very small and I think it was actually a computer monitor, because the picture was so odd you couldn't even really watch it. At the end of the day, we'll be staying at a different hotel next time we're in Smithfield.
Séjour de 1 nuit en mai 2024
Réponse de Hotel Manager. le 7 mai 2024
Dear Guest,Thank you for providing the review. It's nice to see that the staff service was good and an overall pleasant stay. We regret any inconvenience you had. Every day we take committed actions to ensure that we are the best hotel in the area. We're evolving over time and you can be sure that your next stay will be nice. I hope that we have the opportunity to serve you.Sincerely,Hotel Manager.

6/10 Satisfaisant

sherry

Séjour de 1 nuit en mai 2024
Réponse de Hotel Manager. le 24 mai 2024
Dear Guest,Thank you for the review. It's nice to see that you had an overall pleasant stay. We regret if we let you down in any way. We shall definitely work on your observations. You can expect a further improved stay next time. Please visit us again.Sincerely,Hotel Manager.

10/10 Excellent

LARRY

Voyage en famille, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Convenient to major highway. Clean and comfortable room. Breakfast was good and coffee was too strong. Staff friendly.
Séjour de 1 nuit en avril 2024
Réponse de Hotel Manager. le 29 avr. 2024
Dear Guest,Thank you for commenting. We are delighted to hear that you had a positive experience with our friendly staff, clean rooms, convenient location, and enjoyable breakfast. We take pride in this hotel and its amenities and sincerely appreciate the opportunity to serve you. We look forward to serving you the next time you’re through our area.Sincerely,Hotel Manager.

6/10 Satisfaisant

William

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Can get loud being across from the elevator, ice machine, and other items.
Séjour de 1 nuit en avril 2024
Réponse de Hotel Manager. le 29 avr. 2024
Dear William,Thank you for your stay. We apologize for any inconvenience caused by the noise from the elevator, ice machine, and other items near your room. Your feedback is valuable to us, and we will take it into consideration to improve our guests' experience. We strive to provide a peaceful environment for our guests. I hope that you will try us again.Sincerely,Hotel Manager.

10/10 Excellent

LARRY

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Stay there often. Staff freindly and helpful. Breakfast was very good. Coffee was good too. Recommend.
Séjour de 1 nuit en avril 2024
Réponse de Hotel Manager. le 22 avr. 2024
Dear Guest,Thank you for the great comments. We're so appreciative of you and glad that you found friendly & helpful staff service, nice breakfast, and had a good stay. Our goal is to provide an experience worth repeating for every guest, every time. I hope you will tell others about our hotel and make us your first choice in the area for the future.Sincerely,Hotel Manager.

10/10 Excellent

Bill

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Hotel Manager. le 6 avr. 2024
Dear Guest,Thank you for the review. I’m glad you had a good experience with us. We take real pride in having so many satisfied guests like you. I hope you will continue to stay with us for many years to come. Sincerely,Hotel Manager.

10/10 Excellent

Lori, Trenton

Voyage en couple
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Great stop off on way north from Florida
Séjour de 1 nuit en mars 2024
Réponse de Hotel Manager. le 1 avr. 2024
Dear Guest,Thank you for the review. We are happy to learn that you liked the location and had a great stay. We take pride in this hotel and its amenities and sincerely appreciate the opportunity to serve you. We look forward to serving you the next time you’re through our area.Sincerely,Hotel Manager.

10/10 Excellent

Guillermo, DORAL

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Property located of interstate 95 , very convenient
Séjour de 1 nuit en mars 2024
Réponse de Hotel Manager. le 28 mars 2024
Dear Guest,Thank you for the review. We're glad to hear that you found our property's location off Interstate 95 to be very convenient. We take pride in this hotel and its amenities and sincerely appreciate the opportunity to serve you. We hope to have the opportunity to welcome you back in the future. Sincerely,Hotel Manager.

10/10 Excellent

Ammy

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Amazing place
Séjour de 3 nuits en mars 2024
Réponse de Hotel Manager le 27 mars 2024
Dear Ammy,Thank you so much for your kind words. I’m so pleased that you found us a great place to stay. We take real pride in this hotel and serving guests like you, and I’m extremely happy that you had a such a wonderful stay. We look forward to having you with us again soon.Sincerely,Hotel Manager

10/10 Excellent

Melissa

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very clean!
Séjour de 1 nuit en mars 2024
Réponse de Hotel Manager. le 18 mars 2024
Dear Melissa,Thank you for your kind review. We are thrilled to note that you found the clean room and had a good experience. We take genuine pride in providing an experience that meets the needs of many kinds of travelers. We look forward to serving you again soon.Sincerely,Hotel Manager.

10/10 Excellent

Russell

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Everything was fine. No complaints!
Séjour de 1 nuit en février 2024
Réponse de Hotel Manager le 19 févr. 2024
Dear Russell,Thank you for the stay at our hotel. We're delighted to hear that you had such a wonderful experience during your stay at our hotel. It's our utmost priority to provide exceptional service, hospitality, and an overall outstanding experience for our guests. Your satisfaction is truly our reward. We can't wait to welcome you back for another memorable stay with us. Thank you for your kind words and for choosing our hotel.SincerelyHotel Manager

6/10 Satisfaisant

Paula

Les points forts : Propreté, personnel et service, équipements
The bed was very uncomfortable, lumpy and old.
Séjour de 1 nuit en février 2024
Réponse de Hotel Manager le 18 févr. 2024
Dear Paula,We apologize for the discomfort you experienced with the bed during your stay. Providing a comfortable sleep experience is important to us, and we regret that we fell short of meeting your expectations in this regard. Your feedback regarding the condition of the bed will be addressed promptly with our management team to ensure that necessary improvements are made. We appreciate your understanding and hope to have the opportunity to provide you with a much-improved experience during your next visit.Sincerely, Hotel Manager

6/10 Satisfaisant

Ashley

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Beds weren’t comfortable and the bathroom could have been cleaner.
Séjour de 1 nuit en février 2024
Réponse de Hotel Manager le 16 févr. 2024
Dear Ashley,Thank you for your review. We are glad to hear that overall your experience was positive. At the same time, we are sorry for the issues related to amenities that didn't meet your expectations. We have informed about it the maintenance department. We will surely work on it. Please visit us again.SincerelyHotel Manager

6/10 Satisfaisant

Stacy

Voyage en famille
Les points forts : Personnel et service et équipements
Les points faibles : Propreté
Staff was friendly and accommodating but the hotel was less than stellar. The first room I was given had dirty sheets on the bed and the whole floor had a very offensive smell as soon as you got off the elevator that permeated the whole 2nd floor. The desk staff switched my room and floor without a problem but even the 2nd room I was given was not as clean as I would have liked. Overall our stay was ok but I have stayed at Fairfield Inns before and this one does not live up to the standards set by other properties.
Séjour de 2 nuits en janvier 2024
Réponse de Hotel Manager. le 30 janv. 2024
Dear Guest,Thank you for the effort you put into writing this review. It's great to see that you found friendly & accommodating staff service. We sincerely apologize for the issues you encountered with the cleanliness of your first room and the offensive smell on the second floor. We take your feedback seriously, and we will address these concerns with our housekeeping team to ensure that improvements are made in the cleanliness of our rooms and the overall maintenance of the property. We guarantee that you'll like your next experience. I hope that you will stay with us again.Sincerely, Hotel Manager.

2/10 Horrible

Jessica

Theyvste not pet friendly, they turned us away
Séjour de 1 nuit en janvier 2024
Réponse de Hotel Manager. le 13 janv. 2024
Dear Jessica,Thank you for your stay. I am sorry to hear that you didn’t have a pleasant experience at our hotel. We will review your comments and use them to improve, as we are in a process of continuous improvement. We strive to make every guest’s experience an excellent one. I hope that you will try us again.Sincerely,Hotel Manager.

10/10 Excellent

Shahram

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en janvier 2024
Réponse de Hotel Manager le 9 janv. 2024
Dear Shahram,Thank you so much for your amazing review of our hotel! We pride ourselves on providing excellent service and an unforgettable experience for our guests, so we are both humbled and grateful for your high rating. We're glad you had such a great stay, and we hope you'll come visit us again soon!Sincerely, Hotel Manager

2/10 Horrible

Patrick

Séjour de 1 nuit en janvier 2024
Réponse de Hotel Manager le 9 janv. 2024
Dear Patrick,It is disappointing to see that your stay was not satisfactory at our hotel, given the low score. It would have been better if you could have specifically mentioned the key areas that bothered you so that we could have focused on improving them. Anyway, your feedback is important to us, and you can contact us at any time to inform us of your concerns. Guest feedback is important to us for improvement. I look forward to seeing you again.Sincerely, Hotel Manager

10/10 Excellent

Vincent

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2024
Réponse de Hotel Manager le 9 janv. 2024
Dear Vincent,Thank you so much for giving us such a high rating! We are happy to know that you enjoyed your stay with us, and it was a pleasure to have you as our guest! Thank you for your valuable feedback, and we look forward to seeing you back with us soon!Sincerely, Hotel Manager

10/10 Excellent

Margaret

Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Close rmto outlet shopping
Séjour de 1 nuit en décembre 2023
Réponse de Hotel Manager. le 30 déc. 2023
Dear Margaret,Thank you for commenting. I am thrilled to note that you found a convenient location and had a good stay. We take genuine pride in providing an experience that meets the needs of many kinds of travelers. Your repeat stay would be a pleasure and an honor.Sincerely,Hotel Manager.

10/10 Excellent

Janet

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2023
Réponse de Hotel Manager le 26 déc. 2023
Dear Janet,Thank you for giving us a 5-star rating for your stay at our hotel! We are proud to have earned such a high rating from our valued guests, and we strive to deliver top-notch service to make sure everyone feels at home during their stay with us. We look forward to seeing you again soon!Sincerely, Hotel Manager

10/10 Excellent

Maricelyn

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2023
Réponse de Hotel Manager le 25 déc. 2023
Dear Maricelyn,Thanks for staying with us and giving us an overwhelming rating. We appreciate the fact that most of our overnight guests are happy with their decision to stay with us. We're committed to providing excellence when you stay with us again. Nothing means more to us than hearing from our guests, and we're so thankful for your 5-star rating. Please visit us again soon.Sincerely, Hotel Manager

10/10 Excellent

Jeanne

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2023
Réponse de Hotel Manager le 25 déc. 2023
Dear Jeanne,Thanks for staying at our hotel and expressing your satisfaction through the review by giving us a 10-star rating. Your rating is very encouraging and motivating for our hotel and staff. We continuously make efforts to improve our hospitality and guest comfort. It is a pleasure to serve guests like you, and your rating will motivate us to improve our hospitality. I hope to see you again soon!Regards, Hotel Manager

10/10 Excellent

Jose L

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great service by the concierge. Very respectful gentleman.
Séjour de 1 nuit en décembre 2023
Réponse de Hotel Manager le 17 déc. 2023
Dear Jose L,Thank you for the perfect 5 out of 5 rating! We're delighted to hear that you received great service from the concierge and found him to be a very respectful gentleman. If there's anything else you'd like to share or if there's anything we can do to make your future even more enjoyable, please feel free to let us know. We appreciate your positive feedback and look forward to providing you with excellent service on your next visit! Safe travels!Sincerely, Hotel Manager

10/10 Excellent

Daniel

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Nice hotel
Nice staff, clean room, convenient area
Séjour de 1 nuit en décembre 2023
Réponse de Hotel Manager le 12 déc. 2023
Dear Daniel,Thank you for the perfect 10 out of 10 rating! We're pleased to hear that you found our hotel nice, with friendly staff, clean rooms, and in a convenient area. We appreciate your positive feedback and look forward to hosting you again in the future!Sincerely, Hotel Manager

10/10 Excellent

Nandina

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great location
Séjour de 3 nuits en novembre 2023
Réponse de Hotel Manager le 9 déc. 2023
Dear Nandina,We're glad to hear you found our location great! If there's anything specific about the location or your stay that you enjoyed, please feel free to share. We appreciate your feedback and look forward to welcoming you back in the future.Sincerely, Hotel Manager

10/10 Excellent

Kristine

Séjour de 1 nuit en novembre 2023
Réponse de Hotel Manager le 17 déc. 2023
Dear Kristine,Thank you so much for giving us such a high rating! We are happy to know that you enjoyed your stay with us, and it was a pleasure to have you as our guest! Thank you for your valuable feedback, and we look forward to seeing you back with us soon!Sincerely, Hotel Manager

8/10 Bien

DOUGLAS, Venice

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very nice hotel , terrible mattress you can feel the springs , definitely needed to be replaced.
Séjour de 1 nuit en novembre 2023
Réponse de Hotel Manager. le 22 nov. 2023
Dear Guest,Thank you for the review. I am pleased that you found a nice stay with us. We are disappointed to hear that the mattress did not meet your expectations. We have taken note of your comments and will address this issue immediately to ensure our guests have a comfortable stay. Your feedback is valuable to us as it helps us identify areas for improvement, and we appreciate your honesty. I hope that we have the opportunity to serve you.Sincerely, Hotel Manager.

8/10 Bien

John

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en novembre 2023
Réponse de Hotel Manager le 19 nov. 2023
Dear John,Thanks for staying with us and giving us an 8-star rating. We appreciate your ratings and would like to invite you to write more about how we can improve our services, which could earn us a 10-star review. It will make a big difference for us. It would be highly appreciated. I hope you will visit us again soon.Sincerely,Hotel Manager

10/10 Excellent

Kimberly

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en novembre 2023
Réponse de Hotel Manager le 6 nov. 2023
Dear Kimberly,Thank you so much for giving us such a high rating! We are happy to know that you enjoyed your stay with us, and it was a pleasure to have you as our guest! Thank you for your valuable feedback, and we look forward to seeing you back with us soon!Sincerely, Hotel Manager