Front desk person was on a personal call when we got there, we ended up waiting at least 5 minutes before whispering at me to hand her my ID. She stayed on the call through most of the check in process. She got off the phone in time to tell us where our room was. Aside from that, the stay was pleasant. Our only other complaint is that the TV in the room was very small and I think it was actually a computer monitor, because the picture was so odd you couldn't even really watch it. At the end of the day, we'll be staying at a different hotel next time we're in Smithfield.