When I booked this home in January of 2025 for an April vacation it was listed with hot tub and heated pool, pictures showed a beautiful outdoor space with pool and hot tub. Those pictures are very old and do not show what it actually looks like now. I called Vacasa on our 1st day in home with no heat in the pool and the pool dirty and cloudy and the hot tub was very cold. No instructions on how anything works in the home, Vacasa told me to locate the spa button and press it and it should start to heat up. They also stated the pool was just cleaned that morning? I really do not think that was true. We rechecked the hot tub 4 hours later still no heat. The next morning hot tub was half empty and still no heat. I called and or messaged Vacasa again. The pool was very dirty and cloudy with chlorine powder just sitting all over the pool floor with no pool filters running to help clean it. When I did receive a response back it was a refund for 117 for a non working hot tub. I again asked if they could please send a pool person to come and check on the pool. No response back from Vacasa. The grill outside was caked with burnt food and no grill brush to be found to clean it. Microwave does not work, ice maker does not work, the house over all dirty, slime on upstairs bathroom faucets.On our last day of vacation we were shocked and disgusted to have a huge RAT swimming in the pool.I called Vacasa reported everything again I requested half of my money back and I have had no responsed
My husband and I booked this trip with our two adult children and their significant others as well as our 2 year old granddaughter. The floor plan was perfect and having a king bed in each of the rooms was a bonus. Everything was very comfortable, clean, and the location is spectacular. It is a quick walk to the beach, stores, restaurants, etc. After a day at the beach, we really enjoyed cooking out and using the pool in the late afternoon and evening. The outdoor space is just beautiful!
We were prepared with supplies after reading reviews such as paper plates, napkins, paper towels, TP,
coffee filters, and spices to cook with. For the next guest, we left some of these things!
The only things that could be improved is providing more than one key to access the place and adding a dishwasher. However, these were NOT deal breakers. There is a bathroom at the lower level on the side of the house to access which was so convenient when using the pool. We had a small leak in the kitchen sink and the management company was there within a couple hours to fix it.
We highly recommend! Our daughter got engaged on this trip and having such a beautiful home to celebrate and enjoy the week made it extra special!!
Home was fairly clean and nice. Enjoyed our stay, but did have a couple of issues.
No downstairs bathroom for 1st floor bedroom was an issue, as only the two upstairs bedrooms had showers in them. Second floor half bath was convenient but no shower available.
Pool was not clean, and had lots of dead insects and roaches in it. Water was stained and cloudy and mold was on side of pool. House was clean, this was a pool issue only. Beds slept well, but might want to bring your own pillow.
Overall a nice stay.
Beautiful property. Comfortable beds. Great pool area. If you are staying a few days and like to keep the floors clean you will need to bring your own broom. If you like to cook, you will need to bring all your spices. The house comes with Zero spices. The pool was a little dirty. The spiral staircase is very rusted and might cut your feet if you are barefoot.
We arrived about 6 on SaturdayâŠit rained on Sunday Monday we were in hot tub I. Afternoon by evening the water dropped and Tuesday mornin water was barely above seats and below jetsâŠhad to call every morning until Saturday to have hot tub filledâŠa pool person wax out every day.. we left on Saturday morning and that was the first morning since Tuesday that the hot tub was full and working⊠the day we left
We come every year to SPI with our family and best friends. This is a 10 year tradition. We never end up staying at the same place for various reasons so weâve tried a lot of them.
The property was exactly as listed and we enjoyed it immensely. I will say, the reviews pointed out a squeaky master bed for the last year. I assumed that wouldâve been addressed by now so it was disappointing it was not. That was the biggest downside and not a deal breaker for us, although I do hope it gets fixed soon for future guests.
We had a few minor hiccups, but all were addressed immediately by Celia and her staff. They were super helpful and polite and remedied them within a hour of our reaching out. And these were not a huge dealâjust needed a few coffee mugs and some oven mitts.
All in all we had a fantastic time and thoroughly enjoyed yet another great vaca trip to SPI. Rest assured if you stay at any property managed by Vacasa and Celiaâs team, you will be in great hands!
Location and pool were great, even though the pool area wasnât cleaned, garbage was full, trash left all over. 2 blocks from beach was awesome. The air conditioner worked great. But very few extras. No spices, 1 roll of t.p. Per bathroom, plenty of dish washer pods but no dishwasher. I give it a solid 4 out of 5.
We really enjoyed our stay here. Note, there is no dishwasher. I know that was confusing everyone in the reviews I read. Also, I would note that this house has a lot of breakable decorations. My youngest was 7yrs old and I was nervous he'd break something (which he never did). I recommend bringing pans if you plan to cook a lot. The house only had two very small pans. We had no issues with the pool or hot tub. Also, keep in mind that this house uses a physical key for entry. Of all the VRBO houses I've rented, this is the only one to have a physical key. This is a problem if your family wants to split up and do different things. Every other VRBO home I've rented has a keypad on the door to lock it up which makes it easier for families to go in different directions.
No air conditioning in the lower bedroom so it's impossible to sleep and the temp was only in the 70âs. No dishwasher, adequate cooking items are needed and no hot water in the kitchen for dishes. Would be helpful to have basic staples...salt and pepper, toilet paper, paper towel and beach towels to name a few.
Swimming pool looked murky and dirty. We called the management office and they sent someone the next day who, somehow, knew the group before ours had allowed close to 30 people in the pool which is not allowed. How did he know? Why did he not clean it before we arrived?
There were not enough extra pillows, and from the ones available they were stained and extremely dirty and smelly
There were no extra blankets. The following day we received new pillows and blankets. It is just a matter of checking before the next group arrives.
Master bedroom bed very squeaky.
Sliding door handle downstairs is broken.
Trash, leaves and debris outside on the swimming pool deck area.
Bathroom door does not lock (third floor second bedroom).
Bedroom door does not lock (third floor second bedroom).
Kitchen hood light bulb is out.
Bedroom fan does not turn on (third floor second bedroom).
Microwave does not work, gives error message on display.
Toilet handle very loose, second floor bathroom.
Dinning room table smelled dirty, we cleaned it.
Cooktop smelled dirty, we cleaned it.
Outside grill is extremely dirty. We couldn't use it.
Outside table next to the grill was very dirty, we cleaned it.
Outside bathroom smelled like pee, a lot. We cleaned it.
In general, the kitchen needs more pots, pans and utensils as well as a tea kettle.
There are dishwasher tabs, but there is no dishwasher.
We enjoyed our visit to South Padre Island, however, we felt that the pictures of the property were a little deceiving. The property itself is a little more "run down" that what is shown in the pictures and we do understand that properties do have wear and tear but we were a little disappointed. Our BIGGEST complaint was the fact that we could not turn the air condition below 72 degrees. We are in JUNE in TEXAS and it is HOT. Upon talking to the management company we were provided a (very noisy) box fan.
We also had NO hot water when we tried to shower on the first day but it was fixed by the management company pretty quickly.
I probably would not stay at this property again.
House was great! Location was great! Controllers for fans in upper 2 bedrooms missing and since AC could not go lower than 74 fans would have been nice. No closets, so living out of suitcase required. Beach chairs and umbrella (which were locked in the garage) would have been nice. But overall it was a very nice place.
This was a nice retreat for 2 couples. It was just a 3 minute walk to the beach on a quiet street. We visited in February when a cold snap resulted in 3 days in the 30s and 40s. Furnace keep the place warm, especially the bedrooms. The outdoor hot tub worked well even with cold temperature. Turn it n and 30-40 minutes later the hot tub is 102 and the pool in the upper 80s. Nicely furnished. Kitchen has most everything you need. Local manger is very responsive to requests.
Local phone number for help was a no working number called the 800 number took 3 hours to get a return callâŠno shades on the sliding glass doors on 1st&2nd floorsâŠlight switches everywhere and no directions for anythingâŠfan in master didnât workâŠno cable or antenna in bedrooms upstairsâŠ.service men before 8:45am to replace electrical panel to poolâŠ.took 3 hours and after that couldnât use the poolâŠthe only reason we rented itâŠnot a child friendly place knickknacks everywhere and no bathtubâŠnot that we needed it but there is no dishwasher either!