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Avis sur Best Western Chilworth Manor Hotel

3 out of 5
Best Western Chilworth Manor Hotel
Romsey Road, Chilworth Manor, Southampton, England

Avis

8,0

Très bien

Note des voyageurs de 10 (Excellent), d’après 250 avis sur 725." "
Note des voyageurs de 8 (Bien), d’après 285 avis sur 725." "
Note des voyageurs de 6 (Satisfaisant), d’après 103 avis sur 725." "
Note des voyageurs de 4 (Médiocre), d’après 55 avis sur 725." "
Note des voyageurs de 2 (Horrible), d’après 32 avis sur 725." "

8,6/10

Propreté

8,2/10

Personnel et service

7,6/10

Équipements

8,0/10

Infrastructures et conditions de l’hébergement

7,6/10

Écoresponsabilité

Avis

8/10 Bien

dominique

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Un bon hotel
Une bonne nuit Un parking gratuit Une chambre correcte Bon sejour
Séjour de 1 nuit en décembre 2019
Réponse de Best Western Chilworth Manor le 12 déc. 2019
Thank you for your review, we appreciate all feedback and we hope to welcome you back soon.

2/10 Horrible

Voyageur vérifié

Une daube sans nom. A fuir absolument Le pire service d'UK
Séjour de 4 nuits en octobre 2018
Réponse de Chilworth Manor le 29 nov. 2018
Sorry to see that you weren't satisfied following your recent stay, we're sorry you chose not to bring your concerns to the attention of the duty manager during your stay and do hope you will choose to visit us again so we may have an opportunity to restore your faith.

10/10 Excellent

Charles

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Bon séjour
L'hôtel est très agréable, et les chambres originales, conforment aux photos. Je n'ai malheureusement pas eu le temps de profiter des services proposés par l'hotel
Séjour de 1 nuit en août 2017

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre

4/10 Médiocre

Wayne

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I booked this venue through Expedia, making sure on my booking that I had 2 adults and a child, needing beds. This made a booking for a family room, and so I paid my money. However, upon arriving I found that the hotel hadn't provided me with a family room and instead offered me a put me up bed and a standard double. Apparently from the management at the hotel, Expedia didn't forward on to them, that a child was also coming. I therefore had to make the bed myself. Not ideal. I was advised that it this was to happen again, I spoke phone the hotel post booking and confirm my requirements. Not happy at all. Otherwise the room was clean, very warm, hotel grounds were lovely and good was tasty. I would stay here again.
Séjour de 1 nuit en mai 2024
Réponse de Melisa le 11 mai 2024
Dear Wayne, we sincerely apologize for the inconvenience you experienced during your recent stay. We regret the oversight in providing you with the correct room type for your family. We appreciate your understanding and will address this communication gap with Expedia to prevent such occurrences in the future. Your feedback is valuable, and we will use it to enhance our services. We are pleased to hear that you found the room clean, warm, and enjoyed our hotel grounds and food. Should you choose to stay with us again, please feel free to contact the hotel directly to confirm your requirements. Thank you for your review. Best regards, Best Western Chilworth Manor Hotel

10/10 Excellent

Kevin

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The grounds were the best part of this property, truly beautiful.
Séjour de 2 nuits en mai 2024
Réponse de Melisa le 9 mai 2024
Thanks for staying with us. We appreciate your feedback!

2/10 Horrible

John

Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Grounds were lovely to walk round really was looking forwars to using sauna but not working for another 4 weeks so should be transparent in letting guests kbow this prior too booking at present. Service was hit and miss at the bar food was plentiful at breakfast but had issues with it .wouldnt stay there again
Séjour de 1 nuit en avril 2024
Réponse de Rashida le 28 avr. 2024
Hi John, thank you for your kind words about our property. Sorry to hear you couldn't use the sauna, we currently have a notice at reception advising of this unforeseen matter however I will look into this and try to come up with a way to make it clear for guests. Thanks for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again. Best Regards, Rashida

10/10 Excellent

Jo

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Great hotel had a wonderful stay
Séjour de 2 nuits en avril 2024
Réponse de Melisa le 22 avr. 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Heather

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Every member of staff from Front desk, to restaurant staff, to cleaners and swimming pool reception, were helpful and friendly a credit to the hotel. The grounds are beautiful, the rooms comfortable and the food delicious. We will certainly return
Séjour de 2 nuits en avril 2024
Réponse de Rashida le 13 avr. 2024
Dear Heather, thank you for your kind words about our staff and hotel amenities. We are delighted to hear that you enjoyed the beautiful grounds, comfortable rooms, and delicious food. We look forward to welcoming you back soon. Best regards, Best Western Chilworth Manor Hotel

10/10 Excellent

Glenn

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Stayed here many times. Lovely place.
Séjour de 1 nuit en mars 2024
Réponse de Rashida le 31 mars 2024
Thank you so much for your kind words! We're thrilled to hear that you enjoyed your stay with us and found out hotel a lovely place. We strive to create a welcoming and comfortable environment for all our guests. We hope to have the pleasure of welcoming you back soon!

6/10 Satisfaisant

Kerry

Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
I paid extra for an upgraded room, but wasn’t worth it, was the size of a shoe box. Iv stayed here before and a standard room was a lot bigger. Wasn’t worth it.
Séjour de 1 nuit en mars 2024
Réponse de Rashida le 26 mars 2024
Dear Kerry, we apologize for your disappointment with the upgraded room size. We strive to ensure all guests enjoy their stay. Your feedback is valuable to us and will be shared with the team. We hope to welcome you back for a more pleasant experience. Best regards, Rashida - Best Western Chilworth Manor Hotel

6/10 Satisfaisant

Jae

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff we had contact with were generally welcoming. Lovely building and grounds with good facilities; plenty of car parking albeit rather spread out and not necessarily signed. We were disappointed with the room allocated for 2 reasons I specifically booked a twin room which was advertised as in an area of the hotel with a lift as one of us was recovering from a hip fracture and still using crutches and stairs are still difficult. Sadly we had rm 5 and despite me raising the issue with reception on arrival, no change of room was offered, the stairs were not easy during our stay. The room was also over either the kitchen or bar and the noise from movement of equipment or something similar on 1st evening was loud and disturbed us for some time. The room was clean and comfortable and had most facilities needed for our stay, although bottled water would have been appreciated.
Séjour de 2 nuits en mars 2024
Réponse de Rashida le 11 mars 2024
HiThank you for the review! I’m pleased you enjoyed part of your stay with us. Sorry to read your entire stay was not as we would like. I will most certainly pass on your feedback to the management team. We look forward to you staying with us again. Kind Regards, Rashida

10/10 Excellent

Paul

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
I became quite unwell during my stay and had to ask for some first aid assistance. The reacted with dignity and speed - they were at my room in moments and settled me. then someone else came back a little later to check on me, Never had to ask for assistance like that before but was really thankful
Séjour de 1 nuit en février 2024
Réponse de Rashida le 28 févr. 2024
Dear Mr Paul, Thank you for taking the time to share your feedback through guest assistance. I was delighted to read your comments following your recent stay, and I will personally pass them on to the rest of the team. I look forward to being able to welcome you back to the property again soon. Kind regards, Rashida

2/10 Horrible

Danny

Séjour de 1 nuit en février 2024
Réponse de Rashida le 22 févr. 2024
Hi Danny, we always aim to deliver a great experience, and we are gutted when we don’t meet expectations. Thanks for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again.

10/10 Excellent

Kerri

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Welcomed by smiley staff & nothing was a problem. Room was perfect for our little evening break away. Would definitely recommend
Séjour de 1 nuit en février 2024
Réponse de Melisa le 17 févr. 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Phil

Séjour de 1 nuit en janvier 2024
Réponse de Melisa le 29 janv. 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Sandra

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 5 nuits en décembre 2023
Réponse de Melisa le 7 janv. 2024
Thank you for your feedback!

8/10 Bien

Donna

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Pre cruise stay
Great pre cruise stay will defo think of doing cruise and park next time. Dinner was ok not spectacular but room very comfortable and nowhere felt Crowded - amazing grounds. Did not use the pool but other people said it was great. Great price in double room for single occupant and good choice at breakfast.
Séjour de 1 nuit en décembre 2023
Réponse de Rashida le 2 janv. 2024
Dear Donna, Thank you for taking the time to share your feedback through guest assistance. I was delighted to read your comments following your recent stay, and I will personally pass them on to the rest of the team. I look forward to being able to welcome you back to the property again soon. Kind regards, Rashida

10/10 Excellent

Darren

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2023
Réponse de Melisa le 29 déc. 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Wesley

Séjour de 2 nuits en décembre 2023
Réponse de Melisa le 20 déc. 2023
Dear Guest,Thank you for your feedback. I am glad you enjoyed your stay

10/10 Excellent

Daniel

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2023
Réponse de Melisa le 16 déc. 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Darren

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great hotel nice and old country house so you expect things to be bit worn but other than that great place to stay before a cruise from Southampton great breakfast as well comfortable bed.
Séjour de 1 nuit en décembre 2023
Réponse de Melisa Barb le 11 déc. 2023
Dear Guest,Thank you for your comments. I am glad you enjoyed your stay with us.We look forward welcoming you to our hotel again.

8/10 Bien

Alan

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2023
Réponse de Melisa le 8 déc. 2023
Dear Guest,Thank you for your review. We are glad you enjoyed your stay with us.Kind Regards,Melisa Barb

8/10 Bien

Jacqueline

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
There is a lot going for this property inside out . Service from staff to manager was excellent, they aim to please with a pleasant can do attitude. (Excellent ) staff are well trained and and that reflects very well on manager and is management ability for excellence . I observed a very hands on manager who has great interpersonal skills which adds to visitors like myself and the person I observed at breakfast with physical disability being supported by the manager . With the right level of care speech and tone . And some manual handling of furniture to accommodate seating for the individual. Excellent leadership! One small thing though my room booked for my fiancé and I for my birthday spa break days was the only one left which I took the beds however was creaky , shaky, bathroom under bath handrail had brown stains so need resealing and painting however room was clean otherwise. And afternoon tea and spa had was lovely .
Séjour de 3 nuits en novembre 2023
Réponse de Rashida le 5 déc. 2023
Hi Jacqueline, Thank you so much for choosing our hotel and most importantly, thank you for taking the time to provide feedback. Reviews like yours keep us so motivated to continue doing what we’re doing, and we’re so happy to hear that you had a great experience. I'd like to take the opportunity to apologise for the inconvenience caused regarding the bedroom. I have referred this issue to our housekeeping manager and will ensure this is investigated as this is not the standards we like to keep. It would be great to welcome you both to our hotel again. We will be more than happy to book your next stay if you wish, all you need to do is call us directly. I look forward to welcoming you to our hotel again in hope for another amazing stay :)Kind Regards, Rashida

10/10 Excellent

Diane

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en novembre 2023
Réponse de Rashida le 5 déc. 2023
Hi Diane, Thanks for the amazing feedback. Your review is a great way to let us know we’re on track for making our customers smile! We appreciate you taking the time to give your feedback and look forward to serving you again in the future.Best Wishes, Rashida

4/10 Médiocre

jade

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
.
Séjour de 1 nuit en novembre 2023
Réponse de Rashida le 30 nov. 2023
Hi Jade, Thank you for taking the time to provide feedback. We always aim to deliver a great experience, and we are gutted when we don’t meet expectations. Thanks for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again.

8/10 Bien

Voyageur vérifié

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en novembre 2023
Réponse de Rashida le 28 nov. 2023
Hi,Hope you are well.Thank you so much for your review! I'm pleased you enjoyed your stay with us. We look forward to you staying with us again. Kind Regards, Rashida

6/10 Satisfaisant

Michelle

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Distinctly underwhelming. The manor is beautiful on the outside, but just like a travelodge in the rooms. Bed was rock hard and so were the pillows so a terrible nights sleep. Really poor choice for the coffee/tea making facilities and not enough. 2 cups for 3 of us, enough milk to make 2 hot drinks. 2 sachets of coffee and 2 teabags. Very expensive all things considered. We have had much better experiences in Travelodge, or small independents such as inns. We would not stay there again.
Séjour de 1 nuit en novembre 2023
Réponse de Rashida le 22 nov. 2023
Hi Michelle, Sorry to read your entire stay was not as we would like. I will most certainly pass on your feedback to the management and housekeeping team as this isn’t in line with the standards we like to upkeep. Please let me know if you would like to book your stay with us again and I will try my upmost best to ensure your stay is as desired. We look forward to you staying with us again. Kind Regards, Rashida

10/10 Excellent

Klaus

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
nice welcome and friendly staff.
Séjour de 1 nuit en novembre 2023
Réponse de Rashida le 12 nov. 2023
Hi Klaus, Hope you are well.Thank you so much for your review! I'm pleased you enjoyed your stay with us. We look forward to you staying with us again. Kind Regards, Rashida

10/10 Excellent

Colin

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very pleasant stay, comfortable room and excellent food and service
Séjour de 1 nuit en novembre 2023
Réponse de Melisa le 12 nov. 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Robert

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en octobre 2023
Réponse de Melisa le 12 nov. 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

sarah

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Lovely spa Dining excellent Breakfast good choices Room clean
Séjour de 2 nuits en novembre 2023
Réponse de Melisa le 12 nov. 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Josefina

Séjour de 2 nuits en novembre 2023
Réponse de Rashida le 28 nov. 2023
Hi Josefina, Thank you for choosing our hotel for your stay. Thank you for the review!We would love to have you visit our hotel again for another stay. If there is any comments you would like to share about your stay so that we can see how we are able to improve, please contact me directly. Kind Regards, Rashida

10/10 Excellent

Yin

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en novembre 2023
Réponse de Melisa Barb le 8 nov. 2023
Dear Yin,Thank you for your feedbackI am glad you enjoyed your stay with usKind Regards,Melisa Barb

6/10 Satisfaisant

Iain

Voyage en famille
Les points forts : Propreté
Les points faibles : Personnel et service
****Poor service****
Extremely RUDE check-in staff!!! We had checked-in online and was asked the arrival time which I gave as 11am and was surprised the options were so early. On arrival, I was informed check-in was from 3pm! I highlighted that we had checked in online and was given the option of 11am to which I was abruptly informed "You can check-in early and will cost you £25.00" the website didn't mention a huge surcharge if we wanted to check-in early! I asked were the rooms ready and the 2 check-in ladies looked at each other and started mouthing something and 1 started to call housekeeping then hung up and exclaimed NO!, I commented you haven't called housekeeping so how can you tell??? She then proceeded to glance at her monitor and exclaim "my screen informs me"🤔 we passed on the offer of the £25.00 Surcharge and returned later. I believe this is misleading coupled with the rude staff It was a very disappointing experience!!!
Séjour de 1 nuit en novembre 2023
Réponse de Melisa Barb le 6 nov. 2023
Dear Iain,Thank you for taking the time to share your feedback. First and foremost, please accept my sincere apologies for the lapse in standards on this occasion. As I am sure you are aware, this is not the usual standard of hospitality we would wish to offer our guests, and I am sorry your expectations were not met. I understand your disappointment.

8/10 Bien

Sandra

Les points forts : Propreté, personnel et service, confort de la chambre
Séjour de 2 nuits en octobre 2023
Réponse de Melisa Barb le 3 nov. 2023
Dear Sandra,I am glad you enjoyed your stay with us. We look forward welcoming you to our hotel again.Kind Regards,Melisa Barb

8/10 Bien

gary

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Lovely old building, wonderful grounds excellent value, will definitely go back for more than a 1 night stay
Séjour de 1 nuit en octobre 2023
Réponse de Melisa le 28 oct. 2023
Dear Gary,Thank you for your feedback. I am glad you enjoyed your stay with us.

8/10 Bien

David

Voyage d’affaires
Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
It was good enough!
It was ok, rather dated hotel rooms but the price compared to others local!! Rooms are a long walk from reception
Séjour de 1 nuit en octobre 2023
Réponse de Melisa le 27 oct. 2023
Thanks for staying with us. We appreciate your feedback!

4/10 Médiocre

Ian

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Les points faibles : Confort de la chambre
Séjour de 1 nuit en octobre 2023
Réponse de Melisa le 27 oct. 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Stefanie

Séjour de 1 nuit en octobre 2023
Réponse de Melisa le 25 oct. 2023
Dear Stefanie,I am glad you enjoyed your stay with us!We look forward welcoming you to our hotel again!Kind Regards,Melisa Barb

10/10 Excellent

James

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Top class
Lovely feel to the hotel, very much a mansion house feel, good value top class service
Séjour de 1 nuit en octobre 2023
Réponse de Melisa le 25 oct. 2023
Dear Stefanie,I am glad you enjoyed your stay with us!We look forward welcoming you to our hotel again!Kind Regards,Melisa Barb

8/10 Bien

Manuel

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice and clean room. Friendly staff.
Séjour de 3 nuits en octobre 2023
Réponse de Melisa le 23 oct. 2023
Dear Manuel,Thank you for taking the time to share your feedback through guest assistance. I was delighted to read your comments following your recent stay, and I will personally pass them on to the rest of the team.I look forward to being able to welcome you back to the property again soon.Kind regardsMelisa Barb

6/10 Satisfaisant

Stephen

Séjour de 1 nuit en octobre 2023
Réponse de Melisa le 25 oct. 2023
Dear Stephen,I am glad you enjoyed part of your stay with us! We look forward welcoming you to our hotel again!Kind Regards,Melisa Barb

2/10 Horrible

Benjamin

Voyage d’affaires
Noise problem
Room right next to wedding venue with room shaking loud music / noise until past midnight.
Séjour de 1 nuit en octobre 2023
Réponse de Melisa le 23 oct. 2023
Dear Benjamin,Thank you for taking the time to share your feedback. First and foremost, please accept my sincere apologies for the lapse in standards on this occasion. As I am sure you are aware, this is not the usual standard of hospitality we would wish to offer our guests, and I am sorry your expectations were not met. I understand your disappointment. Kind Regards,Melisa

6/10 Satisfaisant

Voyageur vérifié

Voyage d’affaires
Les points forts : Personnel et service
Les points faibles : Confort de la chambre
Parking Horrendous
Hotel is nice, staff are friendly. Downside is the parking is horrendous and the room was freezing with no way to turn up the heating.
Séjour de 1 nuit en octobre 2023
Réponse de Melisa le 22 oct. 2023
Dear Guest,Thank you for sharing your feedback following your recent stay at the hotel.I am sorry to read you had issues with the parking and the heating in the room. We do offer portable heater at reception if needed. I do apologise again for all the inconveniences caused to you.Kind Regards,Melisa

8/10 Bien

Daniel, Arlington

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Early checkin is difficult.
Séjour de 1 nuit en octobre 2023
Réponse de Melisa le 14 oct. 2023
Dear Daniel,Thank you for your feedback.I do apologise because you had issues checking in earlier. We offer early check in which is subject to availability.

4/10 Médiocre

Simon

Séjour de 1 nuit en octobre 2023
Réponse de Melisa le 10 oct. 2023
Thanks for staying with us. We appreciate your feedback!

6/10 Satisfaisant

yanira

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Équipements
I loved the grounds and the room. I did not like that you had to book a table for dinner
Séjour de 2 nuits en septembre 2023
Réponse de Melisa le 1 oct. 2023
Dear Guest,Thank you for your feedback.

10/10 Excellent

scott

Séjour de 1 nuit en septembre 2023
Réponse de Melisa le 22 oct. 2023
Dear Scott,Thank you for taking the time to share your feedback through guest assistance. I was delighted to see that you enjoyed your stay with us.I look forward to being able to welcome you back to the property again soon.Kind regardsMelisa

10/10 Excellent

Russell

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en septembre 2023
Réponse de Melisa le 2 oct. 2023
Thank you for your feedback!