Hôtel près de St. John's College, Agra, Agra

« En cherchant un hôtel sur agra. Venant de France et connaissant le groupe Accor j ai choisi mercure pour ne pas avoir de mauvaises surprises. Mais malheureusement j'étais très déçue. Au niveau du check in un monsieur était là sur son ordinateur et nous avons attendu 10 min dans quim ne prenne en charge . On pensait qu il était occupait nous avons fait la queue sans rien demander. Par contre un autre couple arrive directement vers lui et commence le check in alors qu'on était là depuis...

« Poor cleaniness! The restaurants tables were very dirty and had food stain on them! When asked to clean, the staff only brushed the table off with a soft bristle brush. The bedsheets and towels had stain on them. Literally every single piece. The bathroom toilet paper and tissue papers were half finished. We tried to provide a feedback to the front desk staff on our way out but they didnt seem to care. For a hotel with this price and rating, we expected so much more. »

« The staff members were kind, giving us free water bottles. But the room was really dirty, noisy, the AC worked partially, the area was not reccomendable. The pictures on the booking webside did not look like the room itself, as the room was terrible and dirty. Don’t reccomend it! »

« I strongly advise caution before booking this hotel. During my family recent stay, cash was stolen from my room while they were out dining inside the hotel premises. We immediately reported the matter to the manager, but the response was extremely disappointing. Despite repeatedly asking, no clear explanation or resolution was provided, and they refused to share the CCTV footage that could have helped clarify what happened. This is not just about the loss itself, but about the lack of...

« It was difficult to speak with staff who didn’t speak English. However one of staff had beautiful smile. »

« Si l'hôtel est convenable, assez récent. rien de transcendant. Le personnel est néanmoins soucieux de bien faire et les prix sont corrects. Dommage qu'il soit un peu isolé et ne dispose pas de restaurant (roomservice uniquement). Peut être évité. »

« Hôtel pratique car proche du Taj Mahal (10 min en tuk tuk). Vue sur le Taj Mahl depuis la terrasse mais ausi sur la ville pas très photogénique. La vue sur la piscine avec une terrasse peu avenante. Petit-déjeuner bon mais peu de viennoiseries. »

« Un des meilleurs hôtel qu’on ai fait. La vue incroyable sur le Taj. La qualité du service et des prestations sont digne d’un vrai palace. On s’est senti comme des rois. On recommande sans hesitation. »

« We slept in this hotel so that we could go walking very early and get to Taj Mahal before the crowds. Comfortable room, very clean, decent breakfast, great staff. Roof top view is also nice. I would stay again. »

« Abundance of stains and hairs in bed, pillows, towels, etc. The shower had hot water, but bathroom smelled like mildew/mold and there were stains and rust on all metal fixtures. Only soap provided. Hotel is near Taj Mahal East Gate. »