Antigua is undoubtedly a beautiful destination, but unfortunately, our experience at Sandals fell far short of expectations. Despite being marketed as a 5-star resort, it felt more like a 3-star experience from start to finish.
The check-in process set the tone for our stay, and it was chaotic. Initially, we were given a room in a category we didnât book. After raising the issue, we were moved to the correct category, but the room was extremely noisy, situated behind a restaurant. Only after two days of complaints were we moved to a quieter room with a sea view, which they claimed was an âupgrade.â However, this wasnât an upgrade we requested; we simply wanted a quiet room in the category we had already paid for at $750 per night.
Dining was another disappointment. On our first night at the Bayside restaurant, we waited 45 minutes to be seated and an additional 1 hour and 45 minutes for our main courses. Despite addressing our concerns with the Food & Beverage Manager and the General Manager, we never received an apology or any effort to rectify the situation.
The food quality overall was incredibly poor, especially when compared to the amazing local cuisine we enjoyed at Antiguaâs restaurants and even ingredients from local supermarkets. Sandalsâ food was the worst we encountered during our trip, and on our final evening, we opted to dine outside the resort.
