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Avis sur Ameristar Casino Resort and Spa

4.5 out of 5
Ameristar Casino Resort and Spa
1 Ameristar Blvd, St. Charles, MO

Avis

8,2

Très bien

Note des voyageurs de 10 (Excellent), d’après 532 avis sur 1005." "
Note des voyageurs de 8 (Bien), d’après 219 avis sur 1005." "
Note des voyageurs de 6 (Satisfaisant), d’après 106 avis sur 1005." "
Note des voyageurs de 4 (Médiocre), d’après 84 avis sur 1005." "
Note des voyageurs de 2 (Horrible), d’après 64 avis sur 1005." "

8,4/10

Propreté

8,4/10

Personnel et service

8,2/10

Équipements

8,4/10

Infrastructures et conditions de l’hébergement

8,2/10

Écoresponsabilité

Avis

8/10 Bien

Marcus

Voyage en famille
Les points forts : Propreté, personnel et service, équipements
This was our second stay. We had a great experience the first time. Not having an exhaust fan with a shower and tiny toilet closet is terrible.
Séjour de 1 nuit en mai 2024

4/10 Médiocre

Steve, Carol Stream

Voyage d’affaires, Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
No hot water for the morning shower.
Séjour de 1 nuit en mai 2024
Réponse de Ameristar le 22 mai 2024
Thank you for taking the time to leave us a review. We appreciate your feedback and will share your comments with our leadership team for review. We hope to have you visit us again soon.

10/10 Excellent

Matthew

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Clean, easy, and full of stuff to do.
Séjour de 2 nuits en mai 2024
Réponse de Ameristar le 21 mai 2024
Thank you for taking the time to review us. We are thrilled to see your overall experience was great. We look forward to having you as a guest again soon!

2/10 Horrible

Michelle

Voyage en couple
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Rude staff. Very RUDE. VERY UNPLEASANT AND EXTREMELY UNPLEASANT TO DEAL WITH.
Séjour de 1 nuit en mai 2024
Réponse de Ameristar le 21 mai 2024
We are disappointed to read what appears to be a response to a less than exceptional experience. We encourage you to contact us directly with details about your visit so that we can address the situation.

10/10 Excellent

Kari

Séjour de 1 nuit en mars 2024
Réponse de Ameristar le 21 mai 2024
Thank you for visiting us! We’d love to have you visit again.

8/10 Bien

Jonah

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Online check in didn't work, but I was able to check in no problem at the counter. Staff is very friendly and helpful
Séjour de 1 nuit en mai 2024
Réponse de Ameristar le 21 mai 2024
Thank you for visiting us! We appreciate your comments and look forward to seeing you again soon.

2/10 Horrible

Michael

Voyage en famille
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
This is a poorly run property that was once much better. (We've stayed at this resort in the past.) We won't be staying at Ameristar again. Period. Positives: - great location by a major freeway and lovely, historic St. Charles - large and pretty in a broad, architectural sense: feels like big casino resort overlooking the Missouri River - the rooms remain architecturally interesting and were shaped and built with generally nice, thoughtful materials and design details - easy parking Negatives: - the vast pool area is only open seasonally now, and it's noted in a subtle manner on the resort's website; this is in spite of it having been 80 degrees every day, there being an indoor pool portion, and there being hot tubs; in most of the world, outdoor hot tubs remain open year-round or almost year-round: think of ski resorts, for example; this is just lazy and terrible cost-cutting - the resort is still charging its resort fee daily; clearly a money-grab even though the pool areas aren't open - they try to claim the spa is a replacement in some sense; but the spa is a paid service, by a lot, so this is just another money-grab - check-in was terrible: they don't really care on any level if you're arriving early, won't try to have your room ready early, and instead try to sell you on an $85 early-check-in option; then they tell you they'll call or text when your room is ready, but they don't - I have MUCH more to note; Expedia won't permit me to share much more: space limits
Séjour de 3 nuits en mai 2024
Réponse de Ameristar le 13 mai 2024
We're sorry to hear about your recent experience at our resort. We appreciate your feedback.Our indoor and outdoor pools are connected, so both are closed during the winter months for safety reasons.We apologize for any inconvenience you experienced with check-in and communication. Your feedback is valuable, and we'll work on improvements.If you'd like to discuss further, please contact us directly.

10/10 Excellent

Matt

Les points forts : Propreté
Clean rooms
Séjour de 2 nuits en mai 2024
Réponse de Ameristar le 13 mai 2024
Thank you for visiting us! We’d love to have you visit again.

10/10 Excellent

Margaret

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mai 2024
Réponse de Ameristar le 10 mai 2024
Thank you for visiting us! We’d love to have you visit again.

8/10 Bien

Angela

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Les points faibles : Équipements
Room was great...we thought the indoor portion of the pool was open but it was not. Casino was fun!
Séjour de 1 nuit en avril 2024
Réponse de Ameristar le 30 avr. 2024
Thank you for your recent visit to Ameristar St. Charles, and for sharing your experience. Please come back to see us again soon!

10/10 Excellent

April, New Castle

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Wet. Ice property, convenience was key!
Séjour de 1 nuit en avril 2024
Réponse de Ameristar le 30 avr. 2024
Thank you for visiting us! We’d love to have you visit again.

8/10 Bien

Arlett

Voyage en famille
Les points forts : Personnel et service et équipements
Room could have been cleaned more thoroughly and needs some updating. These rooms use to be so nice. It was always a good place to come for a staycation.
Séjour de 1 nuit en avril 2024
Réponse de Ameristar le 23 avr. 2024
Thank you for your feedback. We're sorry the cleanliness of your room didn't meet expectations, and we'll address this with our team. We appreciate your comments about updating our rooms. Our hotel is currently undergoing a remodel. We hope to welcome you back for a better experience soon.

8/10 Bien

Tammy

Voyage en groupe, Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great stay at the Ameristar.
Séjour de 3 nuits en avril 2024
Réponse de Ameristar le 15 avr. 2024
Thank you for taking the time to review us. We are thrilled to see your overall experience was great. We look forward to having you as a guest again soon!

10/10 Excellent

Brent

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nice rooms
Séjour de 1 nuit en avril 2024
Réponse de Ameristar le 9 avr. 2024
Thank you for visiting us! We’d love to have you visit again.

10/10 Excellent

Linda

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Ameristar le 12 avr. 2024
Thank you for visiting us! We’d love to have you visit again.

10/10 Excellent

Brent

Séjour de 1 nuit en avril 2024
Réponse de Ameristar le 30 avr. 2024
Thank you for visiting us! We’d love to have you visit again.

10/10 Excellent

Nancy

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Rooms do not get cool enough for our temp needs!
Séjour de 1 nuit en avril 2024
Réponse de Ameristar le 9 avr. 2024
Thank you for taking the time to leave us a review. We appreciate your feedback and will share your comments with our leadership team for review. We hope to have you visit us again soon.

8/10 Bien

Jeffrey

Voyage en famille
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Very comfortable beds and linens
Séjour de 1 nuit en avril 2024
Réponse de Ameristar le 9 avr. 2024
Thank you for taking the time to review us. We are thrilled to see your overall experience was great. We look forward to having you as a guest again soon!

10/10 Excellent

Larry, Springfield

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Ameristar le 9 avr. 2024
Thank you for visiting us! We’d love to have you visit again.

10/10 Excellent

Rex

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Ameristar is always 1st class. We had a good time. Wish more of the restaurants were open at the hotel, but there are many nearby.
Séjour de 1 nuit en avril 2024
Réponse de Ameristar le 5 avr. 2024
Thank you for your recent visit to Ameristar St. Charles, and for sharing your experience. Please come back to see us again soon!

10/10 Excellent

Liz

Voyage en famille
Nice hotel. Good casino. Great neighborhood.
Séjour de 1 nuit en mars 2024
Réponse de Ameristar le 1 avr. 2024
We are so glad that your visit to Ameristar St. Charles met your expectations! Thank you for sharing your experience with us, please come back to visit us again soon.

10/10 Excellent

Michael

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de Ameristar le 1 avr. 2024
Thank you for visiting us! We’d love to have you visit again.

10/10 Excellent

christine

Séjour de 1 nuit en mars 2024
Réponse de Ameristar le 23 avr. 2024
Thank you for visiting us! We’d love to have you visit again.

10/10 Excellent

Tiana

Séjour de 1 nuit en mars 2024
Réponse de Ameristar le 23 avr. 2024
Thank you for visiting us! We’d love to have you visit again.

10/10 Excellent

Teresa

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Beautiful, comfortable rooms!
Séjour de 1 nuit en mars 2024
Réponse de Ameristar le 1 avr. 2024
We are so glad that your visit to Ameristar St. Charles met your expectations! Thank you for sharing your experience with us, please come back to visit us again soon.

8/10 Bien

Jeanne

Voyage en couple
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
The staff was very accommodating and the room was very clean! Will definitely stay there in the future.
Séjour de 1 nuit en mars 2024
Réponse de Ameristar le 1 avr. 2024
Thank you for your recent visit to Ameristar St. Charles, and for sharing your experience. Please come back to see us again soon!

8/10 Bien

Linda

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
We stayed 2 nights. Everything was beautiful but we did not know the hot tub was closed, the spa and nice restaurants were closed on Tuesday and Wednesday which was when we were there, and the casino was closed for 12 hours for upgrades. We had to leave and go out for dining and entertainment. Most of the nicer restaurants and shops on the historic Main Street were also closed on Tuesday and Wednesday. We visited the spa on Thursday. Nice and clean but overpriced compared to comparable quality spas. I had tried to call the front desk ahead of reservations to confirm amenities but hung up after waiting for 35 mins. Phone in room did not work
Séjour de 2 nuits en mars 2024
Réponse de Ameristar le 29 mars 2024
Thank you for sharing your recent experience with us. We're glad to hear that you found our property beautiful, but we're genuinely sorry to learn about the challenges you encountered during your stay, including the unexpected closures of certain amenities.We apologize for any inconvenience caused by the hot tub, spa, and select restaurants' closure during your visit. We understand the importance of providing guests with access to our facilities and will strive to improve communication regarding any temporary closures in the future.Additionally, we regret any inconvenience caused by the temporary closure of our casino for upgrades. Our aim is always to enhance the guest experience, but we acknowledge the impact this may have had on your stay.We appreciate your understanding and hope to have the opportunity to welcome you back for a more enjoyable stay in the future.

10/10 Excellent

Darrell

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de Ameristar le 29 mars 2024
Thank you for taking the time to review us. We are thrilled to see your overall experience was great. We look forward to having you as a guest again soon!

10/10 Excellent

Deanna

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I love the polite and professionalism of the staff. I had problems with my booking at the beginning, due to Travelocity site being down. The help desk was able to help fix everything. We stayed the whole weekend and had a blast. We will be back when the pool opens up
Séjour de 1 nuit en mars 2024
Réponse de Ameristar le 29 mars 2024
We are so glad that your visit to Ameristar St. Charles met your expectations! Thank you for sharing your experience with us, please come back to visit us again soon.

10/10 Excellent

zella

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Everyone was super nice and no problems.
Séjour de 1 nuit en mars 2024
Réponse de Ameristar le 15 mars 2024
Thank you for visiting us! We appreciate your comments and look forward to seeing you again soon.

10/10 Excellent

Leonard

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The room was awesome!!
Séjour de 1 nuit en mars 2024
Réponse de Ameristar le 15 mars 2024
We are so glad that your visit to Ameristar St. Charles met your expectations! Thank you for sharing your experience with us, please come back to visit us again soon.

2/10 Horrible

alexis

Voyage en famille
Les points faibles : Propreté et personnel et service
This was overall a horrible stay. It started off we had to wait an hour and 45 minutes to check in because the rooms were not ready yet. I asked if we could have late check out and was told they could NOT accommodate that due to the number of check ins the next day. When we got to the room we later discovered that the main door did not shut all the way leaving the door open not safe at all. All of the tv channels did not work and the toilet paper holder fell apart . My mom was laying down and discovered there was blood stains on her sheets. We called a manager who came up and gave us sheets and called maintenance to fix the door. The manager said that they would take something off our bill , later to find out that was a lie. We went to dinner at Bugattis which is a steak house on the same property and ended up having to send back all three steaks as they were to tough to eat we couldn’t bare it. Fast forward to check out. I was told I still owed for service fee. I asked if there had been a discount applied and was told no because I booked through a third party and the hotel could not make any adjustments. I was given a voucher for thier restaurants that is good for 30 days AS I WAS LEAVING. never again I can not believe what all went on. I’ve stayed at better motels.
Séjour de 1 nuit en mars 2024
Réponse de Ameristar le 15 mars 2024
Thank you for taking the time to share your experience with us. We pride ourselves on exceptional customer service and sincerely apologize for not achieving this during your stay. We have forwarded your comments to all the appropriate departments for review. If you want to discuss it further, please get in touch with us directly. Thank you once again for being our guest.

2/10 Horrible

Rebecca l

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 4 nuits en mars 2024
Réponse de Ameristar le 15 mars 2024
Thank you for taking the time to leave us a review. We'd like to learn more about your experience. If you want to discuss it further, please get in touch with us directly.

8/10 Bien

Michelle

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The room and staff were great!
Séjour de 1 nuit en mars 2024
Réponse de Ameristar St. Charles le 6 mars 2024
Thank you for visiting us! We appreciate your comments and look forward to seeing you again soon.

4/10 Médiocre

Vincenza

Voyage en groupe
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Room very dark dirty and dingy. For the price, cleanliness should be a priority
Séjour de 1 nuit en mars 2024
Réponse de Ameristar Casino Resort and Spa le 4 mars 2024
Thank you for taking the time to share your experience with us. We pride ourselves on exceptional customer service and we sincerely apologize that we did not achieve this during your stay. We have forwarded your comments to all appropriate departments for review and thank you once again for being our guest.

2/10 Horrible

Mia

Voyage en famille
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
It was over priced with no amenities such as microwave pool or spa. Which was the reason for even booked.horrible stay will not book again
Séjour de 1 nuit en mars 2024
Réponse de Ameristar Casino Resort and Spa le 4 mars 2024
Thank you for taking the time to leave us a review. We are disappointed to read what appears to be a response to a less than exceptional experience. If you would like to discuss it further, please reach out to us directly. Thank you once again for being our guest.

10/10 Excellent

Tynesha

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The new suites are cozy
Séjour de 2 nuits en février 2024
Réponse de Ameristar le 20 mars 2024
Thank you for taking the time to review us. We are thrilled to see your overall experience was great. We look forward to having you as a guest again soon!

10/10 Excellent

Kathleen

Voyage en famille
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Front desk people were exceptional
Séjour de 1 nuit en février 2024
Réponse de Chris J le 26 févr. 2024
Kathleen - We are thrilled to hear you had a great experience at Ameristar St. Charles. We welcome you to come back and stay with us again soon!

10/10 Excellent

Britney

Voyage en famille
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 2 nuits en février 2024
Réponse de Chris J le 23 févr. 2024
Britney - We are so glad you had a great experience at Ameristar St. Charles. We invite you to come back and stay with us again soon!

10/10 Excellent

Debra

Nice rooms and friendly staff
Séjour de 2 nuits en février 2024
Réponse de Chris J le 21 févr. 2024
Debra - Thank you for visiting us and for taking the time to share your wonderful experience with others! We look forward to welcoming you back for more five-star guest service very soon.

10/10 Excellent

Emily

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very kind
Séjour de 1 nuit en février 2024
Réponse de Chris J le 19 févr. 2024
Emily, thank you for your five-star review. We appreciate you taking the time to leave your feedback. Come back and stay with us again soon!

8/10 Bien

Matthew

Séjour de 2 nuits en février 2024
Réponse de Chris J le 19 févr. 2024
Matthew, thank you for your review! We hope you'll come back again soon for a five-star experience.

10/10 Excellent

Adam

Les points forts : Propreté et personnel et service
I always enjoy my stay. Only two things, First, no safe in the premium suites which is the newly remodeled rooms. Second, my dining experience at Amerisports was poor. The meat used for the burgers is not the best. Would never order a burger again from there. But, I would never eat there again after the male waiter serving me rushed me during my entire dining experience and at the end never asked if I saved room for dessert or wanted any dessert. Just ended up bringing me the check.
Réponse de Chris J le 16 févr. 2024
Adam, thank you for the rating. Our goal is to provide our guests with excellent experiences during every visit and guest feedback is very much appreciated.

10/10 Excellent

Rex

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
My favorite little escape!
Always a great stay! Love coming to the Ameristar Casino! Only draw back was the restaurants not being open, only 1 or 2 choices this night.
Séjour de 1 nuit en février 2024
Réponse de Chris J le 16 févr. 2024
Rex, thank you for visiting us and for taking the time to share your wonderful experience with others! We look forward to welcoming you back for more "perfect ten" guest service very soon.

8/10 Bien

Brenda

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Our room was very nice and clean. We did have to request clean towels everyday. No Maid service while we were there. Very low water pressure in the shower.
Séjour de 3 nuits en février 2024
Réponse de Chris J le 16 févr. 2024
Brenda, thank you for the rating. Our goal is to provide our guests with excellent experiences during every visit and guest feedback is very much appreciated.

10/10 Excellent

Jason

Séjour de 2 nuits en février 2024
Réponse de Chris J le 16 févr. 2024
Jason, thank you for visiting us and for taking the time to share your wonderful experience with others! We look forward to welcoming you back for more "perfect ten" guest service very soon.

6/10 Satisfaisant

Angela

Les points forts : Propreté, personnel et service, confort de la chambre
Séjour de 1 nuit en février 2024
Réponse de Ameristar St. Charles le 8 févr. 2024
Thank you for visiting us! We’d love to have you visit again.

10/10 Excellent

David

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great stay
Séjour de 2 nuits en janvier 2024
Réponse de Ameristar St. Charles le 8 févr. 2024
Thank you for taking the time to review us. We are thrilled to see your overall experience was great. We look forward to having you as a guest again soon!

4/10 Médiocre

Don

Voyage d’affaires, Voyage en couple
Les points forts : Équipements et infrastructures et conditions de l’hébergement
Les points faibles : Propreté et personnel et service
Staff not very friendly. Stayed 2 nights & they don’t offer housekeeping. Couch in living room area of suite was filthy. Stained & needed to be vacuumed/cleaned. Casino barely has any table games open & the smoking in every area of casino is unbearable. Not a great experience.
Séjour de 2 nuits en janvier 2024
Réponse de Ameristar St. Charles le 2 févr. 2024
Thank you for taking the time to share your experience with us. We pride ourselves on exceptional customer service and sincerely apologize for not achieving this during your stay. We have forwarded your comments to all the appropriate departments for review. If you want to discuss it further, please get in touch with us directly. Thank you once again for being our guest.

10/10 Excellent

Keyarra

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great staff, beautiful room
Séjour de 1 nuit en janvier 2024
Réponse de Ameristar le 30 janv. 2024
Thank you for your recent visit to Ameristar St. Charles, and for sharing your experience. Please come back to see us again soon!