Terrasse/Patio

Avis sur The Cheshire

4 out of 5
The Cheshire
6300 Clayton Rd, Richmond Heights, MO

Avis

8,4

Très bien

Note des voyageurs de 10 (Excellent), d’après 526 avis sur 1002." "
Note des voyageurs de 8 (Bien), d’après 253 avis sur 1002." "
Note des voyageurs de 6 (Satisfaisant), d’après 118 avis sur 1002." "
Note des voyageurs de 4 (Médiocre), d’après 71 avis sur 1002." "
Note des voyageurs de 2 (Horrible), d’après 34 avis sur 1002." "

8,0/10

Propreté

8,8/10

Personnel et service

8,4/10

Équipements

8,0/10

Infrastructures et conditions de l’hébergement

7,8/10

Écoresponsabilité

Avis

4/10 Médiocre

Roland

Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Hôtel très vieillot. Décor surchargé
Wow, que dire ? Avec cette hôtel on est replongé dans l'Angleterre de la reine Victoria. Le problème, c'est que c'est resté dans l'époque. La déco est lourde, l'ambiance poussiéreuse et les chambres auraient besoin d'un serieux coup de fraîcheur. Certes le petit-déjeuner est compris, mais il n'y a quasiment pas de table pour manger, juste des meubles de décoration d'antiquités. Du coup on doit manger sur des sofas. Le seul point un peu positif, la piscine est sympa. Donmage qu'il n'y avait de serviettes.
Séjour de 1 nuit en juillet 2023
Réponse de The Cheshire le 1 août 2023
Merci pour votre avis, Roland. Nous sommes désolés que vous appréciez complètement notre charme unique. Nous nous efforçons de mettre à jour autant que possible tout en conservant l'esthétique d'une ancienne auberge anglaise. Nous sommes heureux que vous ayez apprécié votre séjour en dehors de ce que vous avez mentionné.

10/10 Excellent

Emeric

Séjour de 1 nuit en août 2022

8/10 Bien

HERVE

Les points forts : Personnel et service
Nice staff
People of the hotel are nice but the hotel needs a renovation.
Séjour de 1 nuit en septembre 2019
Réponse de William le 26 sept. 2019
Thank you for giving us an eight out of ten! We're glad that you enjoyed your stay with us. Our décor is styled after a 15th century English lodge and is meant to look historic. We hope you'll visit us again soon and give us the opportunity to provide you with a perfect ten stay!

10/10 Excellent

Walter

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Loved the aesthetic of old world England. Great bar and friendly staff.
Séjour de 2 nuits en avril 2024
Réponse de The Cheshire le 24 mai 2024
Thank you, Walter, for your review and high marks. We are so glad you enjoyed your stay with us. We love when our guests really appreciate our unique charm. We hope to see you again soon.

10/10 Excellent

Chunqiao

Voyage en famille
Les points forts : Propreté et personnel et service
Very convenient
Séjour de 3 nuits en mai 2024
Réponse de The Cheshire le 20 mai 2024
Thank you, Chunqiao, for your review and high marks. We are so glad you enjoyed your stay with us and hope to see you again soon.

8/10 Bien

Bihu

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Fun vibe with the British theme .
Séjour de 5 nuits en mai 2024
Réponse de The Cheshire le 17 mai 2024
Thank you, Bihu, for your review. we are so glad you enjoyed your stay with us and like our unique charm. We hope to see you again soon.

6/10 Satisfaisant

Jose

Voyage en couple
Les points faibles : Propreté
The Carpet of the room filthy. The sheets smelled like they were not changed
Séjour de 2 nuits en mai 2024
Réponse de The Cheshire le 13 mai 2024
Thank you, Jose, for your review and feedback. We are sorry that you did not enjoy your stay with us and room that your were not satisfied with. We hope that you brought this to our team's attention and gave them the opportunity to make it right for you.

8/10 Bien

Scott, San francisco

Les points forts : Personnel et service et équipements
Les points faibles : Infrastructures et conditions de l’hébergement
The staff are wonderful, but the place really needs upgraded. It looks pretty rundown.
Séjour de 2 nuits en mai 2024
Réponse de The Cheshire le 13 mai 2024
Thank you Scott, for your review and feedback. We do our best to update the hotel as needed while still keeping the "old world" look and charm. That is not as easy as you might think. We are glad you enjoyed your stay with us and hope to see you again soon.

8/10 Bien

Melissa

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff was wonderful, friendly and helpful. Room smelled musty, air conditioner leaking on the ottoman by the mirror. Toe nail in bottom drawer, chip crumbs in the top of the dresser- kept clothes in my suitcase. Gross... Bed very comfortable, slept well. Breakfast was perfect. Disappointed not to have access to the English Tea in the afternoon that I remembered from previous stays. Overall a nice stay, enjoyed the side courtyard as before.
Séjour de 1 nuit en mai 2024
Réponse de The Cheshire le 13 mai 2024
Thank you Melissa, for your review and feedback. We are glad you enjoyed your stay with us but sorry that you experienced some issue with your room's cleanliness. We will do our best to address these concerns. We hope to see you again soon.

10/10 Excellent

Judith

Voyage en famille
Les points forts : Personnel et service et équipements
All of employees are great! From the bar to front desk to maintenance and housekeeping -- all great!!!
Séjour de 3 nuits en mai 2024
Réponse de The Cheshire le 13 mai 2024
Thank you Judith, for your review and high marks. We are so glad you enjoyed your stay with us and hope to see you again soon.

10/10 Excellent

David

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Delicious breakfast with lovely fresh fruit. Staff was always accessible and helpful.
Séjour de 3 nuits en mai 2024
Réponse de The Cheshire le 10 mai 2024
Thank you, David, for your review and high marks. We are so glad you enjoyed your stay with us and hope to see you again soon.

10/10 Excellent

Mierya

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Super cool hotel. Would definitely stay again
Séjour de 2 nuits en mai 2024
Réponse de The Cheshire le 6 mai 2024
Thank you, Mierya, for your review and high marks. We are so glad you enjoyed your stay with us and hope to see you again soon.

10/10 Excellent

Lydia

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We booked this for my daughters 10th birthday trip and she loved it! She really enjoy the decor, playing chess, the breakfast but most of al she loved the scavenger hunt! The scavenger hunt around the hotel was the highlight of her stay
Séjour de 2 nuits en avril 2024
Réponse de The Cheshire le 30 avr. 2024
Thank you, Lydia, for your review and high marks. We are so glad you enjoyed your stay with us and that your daughter had a wonderful birthday. We are honored to be a part of her memories of this birthday.

10/10 Excellent

Scott

Séjour de 1 nuit en avril 2024
Réponse de The Cheshire le 20 mai 2024
Thank you, Scott, for your review and high marks. We are so glad you enjoyed your stay with us and hope to see you again soon.

10/10 Excellent

Larry

Les points forts : Propreté, personnel et service, équipements
Great place! I stay here almost every time I'm in St Louis. The service in the rooms are exceptional.
Séjour de 1 nuit en avril 2024
Réponse de The Cheshire le 29 avr. 2024
Thank you, Larry, for your review and high marks. We are so glad you enjoy your stays with us. We love when our guests really appreciate our unique charm. We look forward to you next visit.

6/10 Satisfaisant

Keri

Les points forts : Personnel et service
It’s next to the HiPointe theater so I could walk to the movie that night. That was nice. The furniture in the room was torn and the window opened to an ugly section of the rooftop with several ventilation pipes. The shower has a door that opens at the end opposite the faucet so one has no choice but to be hit with cold water when turning on the water. This specific room should be steeply discounted.
Séjour de 1 nuit en avril 2024
Réponse de The Cheshire le 29 avr. 2024
Thank you, Keri, for your review and feedback. We are so sorry that you were not completely happy with your stay with us. We hope you give us another opportunity to provide you with a 5-star stay.

8/10 Bien

Catherine

Les points forts : Propreté, personnel et service, équipements
Easy to access
Séjour de 1 nuit en avril 2024
Réponse de The Cheshire le 25 avr. 2024
Thank you, Catherine, for your review. We are glad you enjoyed your stay with us, especially how close we are to everything. We hope to see you again on your next visit to St. Louis.

10/10 Excellent

Duane

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great location to the seminary down the street. Older hotel with a Bavarian style charm to decor that is well maintained with updated amenities.
Séjour de 1 nuit en avril 2024
Réponse de The Cheshire le 24 avr. 2024
Thank you, Duane, for your review and high marks. We are so glad you enjoyed your stay with us and hope to see you again.

10/10 Excellent

Jonathan

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de The Cheshire le 19 avr. 2024
Thank you, Jonathan, for your review and high marks. We are so glad you enjoyed your stay with us and hope to see you again soon.

6/10 Satisfaisant

Patrick, Slidell

Voyage en famille
Les points faibles : Infrastructures et conditions de l’hébergement
Serious structural issues with the lower parking garage with large cracks in the concrete. I touched one of those cracks with my hand and a golf ball sized piece of concrete came out and hit my car (no damage). My room was at the end of the hallway and I did not have warm water one morning for a shower after I tried running the show for over 5 minutes. On weekends, the lobby gets really loud and crowded as it has a popular bar there. Parking is a problem at times. I rented a royal room hoping that it would be as good as the photos shown, but it seemed to be lacking furnishings. I am on the fence if I would stay here again.
Séjour de 3 nuits en avril 2024
Réponse de The Cheshire le 16 avr. 2024
Thank you, Patrick, for your review and feedback. We are sorry that you experienced so many issues during your stay with us, and we appreciate your feedback. We hope you sent pictures of the structural issues you noticed in the garage to our management team, so we can take care of them.

10/10 Excellent

Andrea

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
A charming and unique option! Loved the decor!
Séjour de 1 nuit en mars 2024
Réponse de The Cheshire le 16 avr. 2024
Thank you, Andrea, for your review a high marks. We love when our guests really appreciate our unique charm. We are so glad you enjoyed your stay with us and hope to see you again soon.

8/10 Bien

Dailyn

Voyage en famille
Les points forts : Propreté et personnel et service
Cute & charming hotel. Would stay again. Good breakfast. We had drinks at the restaurant and it was very nice too.
Séjour de 2 nuits en avril 2024
Réponse de The Cheshire le 15 avr. 2024
Thank you, Dailyn, for your review. We love when our guests really appreciate our unique charm. We are so glad you enjoyed your stay with look forward to seeing you again soon.

10/10 Excellent

Heather

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de The Cheshire le 15 avr. 2024
Thank you, Heather, for your review and high marks. We are so glad you enjoyed your stay with us and hope to see you again soon.

8/10 Bien

Philip, Glencoe

Voyage en famille avec de jeunes enfants, Voyage en famille, Voyage en couple
Les points forts : Personnel et service et équipements
Hotel is very fun and unique. Rooms are a bit tired and could be a bit cleaner
Séjour de 1 nuit en avril 2024
Réponse de The Cheshire le 15 avr. 2024
Thank you, Philip, for your review and honest feedback. We love when our guests really appreciate our unique charm. We are so glad you enjoyed your stay with us and hope to see you again soon.

10/10 Excellent

Laura

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This hotel is absolutely one of my favorites I’ve ever been in, from the interesting decor, chess sets left on tables( a life size one to play in the garden), spot on service, fantastic breakfast, and pub full of intrigue you never want to leave.
Séjour de 2 nuits en mars 2024
Réponse de The Cheshire le 9 avr. 2024
Thank you, Laura, for you glowing review and high marks. We are so glad you that you loved our hotel as much as we do. We love when our guests really appreciate our unique charm. We look forward to you visiting again soon.

10/10 Excellent

Kevin, Prairie Village

Voyage avec des animaux de compagnie, Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This is really cool place, probably my favorite hotel in St Louis
Séjour de 1 nuit en avril 2024
Réponse de The Cheshire le 3 avr. 2024
Thank you, Kevin, for your review and high marks. We are so glad you enjoyed your stay with us and hope to see you again soon.

8/10 Bien

CATHY

Séjour de 1 nuit en mars 2024
Réponse de The Cheshire le 18 avr. 2024
Thank you, Cathy, for your review. We are so glad you enjoyed your stay with us and hope to see you again soon.

10/10 Excellent

Katherina

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Super comfortable beds and pillows. Delicious breakfast with lots of fruits and berries. The only thing I didn’t like was the bathroom light. It turns on automatically when you need to use the bathroom at night, and doesn’t turn off for an eternity:) keeps you awake
Séjour de 2 nuits en mars 2024
Réponse de The Cheshire le 22 mars 2024
Thank you, Katherina, for your review and high marks. We are so glad you enjoyed your stay with us. We're sorry that had issues with the bathroom, we've tried multiple things to fix this issue.

10/10 Excellent

Justin

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff was great, from check in and even after check out. Great live music, beautiful accomodations, and clean. I had left my coat in the room and they even mailed it to me via FedEx. I give them 10/10.
Séjour de 1 nuit en mars 2024
Réponse de The Cheshire le 18 mars 2024
Thank you, Justin, for your review and high marks. We are so glad you enjoyed your stay with us. We love when our guests really appreciate our unique charm. We hope to see you again soon.

10/10 Excellent

Karie

Séjour de 1 nuit en mars 2024
Réponse de The Cheshire le 3 avr. 2024
Thank you, Karie, for your review and high marks. We are so glad you enjoyed your stay with us and hope to see you again soon.

10/10 Excellent

Benson

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de The Cheshire le 13 mars 2024
Thank you, Benson, for your review and high marks. We are so glad you enjoyed your stay with us and hope to see you again soon.

6/10 Satisfaisant

Alissa

Voyage avec des animaux de compagnie, Voyage en couple
Les points forts : Propreté, personnel et service, équipements
This is a one of a kind place. Breakfast is outstanding! Beds are extremely comfortable! Extremely accommodating for pets! Since it is an older hotel, the walls are pretty thin. Parking is frustrating with a truck. If the restaurant is open next store, good luck finding a spot for the hotel.
Séjour de 2 nuits en mars 2024
Réponse de The Cheshire le 13 mars 2024
Thank you, Alissa, for your review and feedback. We are so glad that you enjoyed your stay with us and many of our amenities. We are sorry that you experienced frustration with our parking. We are currently working on how we can provide more parking options.

6/10 Satisfaisant

Tammy

Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
The property is old and in need of updates, if even possible. The front desk did allow me to check in early, which was much appreciated. I struggle to see how it's a **** hotel. I had a nice view out my windows of an alley. I was born and reared in St. Louis; racial strife comtinues to dominate. I ended my stay at this hotel sadder over what I remember of St. Louis, than the reason I came to town, which wad for a beloved family member's funeral.
Séjour de 2 nuits en mars 2024
Réponse de The Cheshire le 13 mars 2024
Thank you, Tammy, for your review. We are very sorry to hear that you did not completely enjoy your stay in not only our hotel, but in St. Louis in general. We offer our condolences for the reason for your visit.

10/10 Excellent

Brett

Les points forts : Propreté, personnel et service, équipements
Séjour de 2 nuits en mars 2024
Réponse de The Cheshire le 28 mars 2024
Thank you, Brett, for your review and high marks. We are so glad you enjoyed your stay with us and hope to see you again soon.

8/10 Bien

Emily

Voyage en couple
Les points forts : Personnel et service et équipements
The staff were very attentive. The property was charming, but definitely had some deferred maintenance, there was a broken window pane in our room that was fixed with tape and still had a piece missing. There is a lot of nick nackery that could use a good dusting. Breakfast was decent - not a full English breakfast though. The room was large, the bathroom was nice but very small. Safe area. Really walkable and close to Forest Park and all kinds of food.
Réponse de The Cheshire le 6 mars 2024
Thank you, Emily, for your review and feedback. We are glad you enjoyed your stay with us and will use your feed back to improve. We are not able to have quite as extensive of a breakfast as a "Full English" which is why we call ours a "Cheshire English Breakfast". We hope to see you again soon.

10/10 Excellent

John

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very nice love the area
Séjour de 1 nuit en février 2024
Réponse de The Cheshire le 26 févr. 2024
Thank you, John, for your review and high marks. We are so glad you enjoyed your stay with us and hope to see you again soon.

8/10 Bien

Adam

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Would stay again
Séjour de 2 nuits en février 2024
Réponse de The Cheshire le 26 févr. 2024
Thank you, Adam, for your review. We are so glad you enjoyed your stay with us and look forward to seeing you again.

6/10 Satisfaisant

Voyageur vérifié

Les points forts : Personnel et service et confort de la chambre
Les points faibles : Infrastructures et conditions de l’hébergement
Not what it used to be
Been staying here for years. It needs a good cleaning, paint job and sprucing up. The breakfast was so lacking, not at all what it used to be. I ended up not eating anything. Fox & Hounds is always great, and bartender was wonderful. The ambiance that it used to have-fireplace going in the big room & even the arrangement of the big room have changed. Sadly, it's lacking.
Séjour de 1 nuit en février 2024
Réponse de The Cheshire le 20 févr. 2024
Thank you for your review and feedback. We are sorry that you were not completely satisfied with your stay with us. And we're sorry that you don't like the current arrangement of the great room.

8/10 Bien

Charles

Séjour de 2 nuits en février 2024
Réponse de The Cheshire le 20 mars 2024
Thank you, Charles, for your review. We are so glad you enjoyed your stay with us and hope to see you again soon.

6/10 Satisfaisant

Cheryle

Séjour de 1 nuit en février 2024
Réponse de The Cheshire le 20 févr. 2024
Thank you, Cheryle, for your review. We're sorry that you did not completely enjoy your stay with us. We'd love to hear more about any issues you experienced during your stay.

10/10 Excellent

Judith

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Loved the room! Would love to get the same one next time!
Séjour de 3 nuits en février 2024
Réponse de The Cheshire le 14 févr. 2024
Thank you, Judith, for your review and high marks. We are so glad you enjoyed your stay with us and hope to see you again soon. Let us know when you're coming, and we will try to give you the same room.

10/10 Excellent

Daniel

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Excellent, with the exception of....
Everything was excellent with the exception of having to run the shower 5 minutes prior to getting in. This is what the management staff told me to do.
Séjour de 2 nuits en février 2024
Réponse de The Cheshire le 13 févr. 2024
Thank you, Daniel, for your review and high marks. We are glad you enjoyed your stay with us. We're sorry that you had to wait so long for the shower to get hot.

10/10 Excellent

Hayden

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en février 2024
Réponse de The Cheshire le 13 févr. 2024
Thank you, Hayden, for your review and high marks. We are so glad you enjoyed your stay with us, and we hope to see you again soon.

10/10 Excellent

trent

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Front desk was excellent!
Séjour de 1 nuit en janvier 2024
Réponse de The Cheshire le 31 janv. 2024
Thank you, Trent, for your review and high marks. We are so glad you enjoyed your stay with us and hope to see you again soon. And thank you for recognizing our Front Desk team.

10/10 Excellent

Robert

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en janvier 2024
Réponse de The Cheshire le 30 janv. 2024
Thank you, Robert, for your review and high marks. We are so glad that you enjoyed your stay with us and hope to see you again soon.

10/10 Excellent

James

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The property was amazing to look at
Séjour de 1 nuit en janvier 2024
Réponse de The Cheshire le 30 janv. 2024
Thank you, James, for your review and high marks. We are so glad that you enjoyed your stay with us and hope to see you again soon.

8/10 Bien

Theresa, Springfield

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Love the decor. Friendly staff. Great dining
Séjour de 1 nuit en janvier 2024
Réponse de The Cheshire le 30 janv. 2024
Thank you, Theresa, for your review. We are so glad that you enjoyed your stay with us and hope to see you again soon.

10/10 Excellent

Brian

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2024
Réponse de The Cheshire le 30 janv. 2024
Thank you, Brian, for your review and high marks. We are so glad that you enjoyed your stay with us and hope to see you again soon.

10/10 Excellent

Kristy

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en janvier 2024
Réponse de The Cheshire le 23 janv. 2024
Thank you, Kristy, for your review and high marks. We are so glad you enjoyed your stay with us and hope to see you again soon.

6/10 Satisfaisant

Dalton H

Voyage en couple
Les points forts : Propreté et personnel et service
While it has a really cool “retro” decor, it seems it’s really just because the property is dated. Our room was noisy due to the hvac system and the shower was so small my shoulders nearly touched each wall. That’s the bad- the good is that it’s in a convenient, safe location and there’s an excellent dispensary around the corner- next time in StLouis, we will be looking for a more modern boutique hotel.
Séjour de 1 nuit en décembre 2023
Réponse de The Cheshire le 19 janv. 2024
Thank you, Dalton, for your review. We are sorry that you were not completely satisfied with your stay with us. We understand that with our unique charm we are not the right hotel for everyone, but we do hope you got some edibles at the dispensary as we are a non-smoking property and enjoyed your stay.