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Avis sur The Last Hotel

4.5 out of 5
The Last Hotel
1501 Washington Ave, St. Louis, MO

Avis

8,4

Très bien

Note des voyageurs de 10 (Excellent), d’après 589 avis sur 1000." "
Note des voyageurs de 8 (Bien), d’après 177 avis sur 1000." "
Note des voyageurs de 6 (Satisfaisant), d’après 99 avis sur 1000." "
Note des voyageurs de 4 (Médiocre), d’après 60 avis sur 1000." "
Note des voyageurs de 2 (Horrible), d’après 75 avis sur 1000." "

9,0/10

Propreté

8,8/10

Personnel et service

8,4/10

Équipements

8,8/10

Infrastructures et conditions de l’hébergement

8,6/10

Écoresponsabilité

Avis

10/10 Excellent

John

Voyage en famille, Voyage en couple
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Fun hotel, lovely rooftop, convenient location
Séjour de 1 nuit en avril 2024

2/10 Horrible

Crystal

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Les points faibles : Équipements
Most of the amenities were closed.The rooftop bar and the lobby bar were closed. The pool closed early at 7pm, so I didn’t get to enjoy the nice night time view. The restaurant in the lobby was also closed. I stayed two nights there.

8/10 Bien

Emily

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This is a lovely hotel where I had a wonderful stay in 2019. The hotel is still the same lovely building, and the staff are warm and accommodating and helpful. The disappointment was that the hotel was undergoing a change in ownership when we were there and there had been a kitchen fire so both the memorable bar service and excellent food were missing. I enjoyed the stay anyway but was disappointed about these matters.
Séjour de 2 nuits en mai 2024
Réponse de Domz (Night Audit) le 20 mai 2024
I truly understand where you are coming from. This is actually our transition week since the owner sold the hotel few days ago. The new management are doing their best to hire people asap. But hopefully we will be fully operational this coming week.

10/10 Excellent

Rhiannon

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de Domz (Night Audit) le 20 mai 2024
Thank you for staying with us

10/10 Excellent

Laura

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de Domz (Night Audit) le 20 mai 2024
Thank you for staying with us.

10/10 Excellent

Cory

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
.
Séjour de 1 nuit en mai 2024
Réponse de Domz (Night Audit) le 20 mai 2024
Thank you for staying with us.

10/10 Excellent

Melinda

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The staff was A ! Rooms were clean and welcoming. We were only there one night for a concert so we didn’t use any of the other facilities except our room and valet parking. One of the reasons we picked this hotel was for its proximity to the Enterprise center. It was very close however it didn’t feel safe enough to walk.
Séjour de 1 nuit en mai 2024
Réponse de Domz (Night Audit) le 13 mai 2024
thank you for staying with us. We appreciate your feedback

8/10 Bien

Christopher

Les points forts : Propreté et personnel et service
Although not everything was open yet, it was still an amazing hotel!
Séjour de 1 nuit en mai 2024
Réponse de Domz (Night Audit) le 20 mai 2024
Thank you for staying with us. Hopefully we will be fully operational next week.

10/10 Excellent

Haley

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This was my second time staying here and it was just as good as the first time. It was clean and was a cute hotel.
Séjour de 1 nuit en mai 2024
Réponse de Domz (Night Audit) le 13 mai 2024
thank you for staying with us. We appreciate your feedback!

6/10 Satisfaisant

Gena

Voyage en famille
Beautiful restored hotel. Next to museum but also next to a nightclub that is very loud until early morning hours.
Séjour de 1 nuit en mars 2024
Réponse de Domz (Night Audit) le 13 mai 2024
Thank you for staying with us. We appreciate your feedback

10/10 Excellent

Linda

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great staff, beautiful hotel, clean and fresh
Séjour de 1 nuit en mai 2024
Réponse de Domz (Night Audit) le 13 mai 2024
Thank you for staying with us. We appreciate your feedback

2/10 Horrible

Kim

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Les points faibles : Propreté
This is a beautiful property however it was misrepresented on Expedia as having a restaurant and pool area bar. The restaurant has been closed for some time and the rooftop bar is closed as well. The worst part of this stay was a homeless woman right across the street from the property who wailed, screamed, cried ALL NIGHT LONG for four nights. When we asked to be moved the only rooms with 2 beds were facing the street and they would not let us out of our reservation as we tried to change our Hotel after the first. VERY POOR SERVICE from EXPEDIA who I give a F- for not resolving.
Séjour de 4 nuits en avril 2024

8/10 Bien

Christopher

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Pros: great shower! Loved the pool! Clean hotel! Great security to hotel. Cons: noisy night club out my window that played music till 3 am. Parking is $30
Séjour de 2 nuits en avril 2024
Réponse de Domz (Night Audit) le 4 mai 2024
Thank you for staying with us.

8/10 Bien

Jason

Voyage en famille
Les points forts : Propreté et personnel et service
Very nice hotel to stay at, only down side is the tv didn’t work and we could hear some screaming all night
Séjour de 1 nuit en avril 2024
Réponse de Domz (Night Audit) le 4 mai 2024
Thank you for staying with us.

10/10 Excellent

Anjanett

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Good Service
Séjour de 1 nuit en avril 2024
Réponse de Dede le 25 avr. 2024
thank you hopes to see you again soon

6/10 Satisfaisant

Jacob

Voyage en couple
Les points forts : Personnel et service
Les points faibles : Propreté
The rooms are very unique and the hotel itself is classier feeling, however, the rooms could use a deep clean as they are quite dirty. The television didn’t work for the entire length of our stay, which wasn’t that big of a deal but a nuisance nonetheless. What I didn’t like the most is paying $40 per day for parking and the hotel didn’t validate my parking ticket. I believe it should be disclosed there is no on site parking prior to booking. It will definitely sway my decision to return In the future.
Séjour de 1 nuit en avril 2024
Réponse de Domz (Night Audit) le 21 avr. 2024
thank you for staying with us.

10/10 Excellent

Sheena, saint louis

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
My go to spot
Séjour de 1 nuit en avril 2024
Réponse de Domz (Night Audit) le 21 avr. 2024
thank you for staying with us.

2/10 Horrible

christopher

Voyage en couple
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
STAY SOMEWHERE ELSE. The bad reviews you read are true. I think they leave fake good reviews too. Bed sheets had hair and dirt on them. Looks like they hadnt been changed, just remade to look like they had been. Bathroom smelled nasty. When we asked for replacement sheets it took an hour and two calls. A young brough them to the room, threw them on the bed and said “have a nice night”. We had to make the bed ourselves and slept with no duvet and one pillow each. They Refused Expedias attempt to get us a refund and then ignored my calls. The GM wouldn’t return my calls so Im leaving the review I told them I would leave if they ignored my calls
Réponse de Guest Services le 21 avr. 2024
This review is far from accurate, this is a very unstable person that had to be escorted out by security when he did not get his way. It is not possible to post a review unless you stayed at the property, via the 3rd party booking agent. So this a person who paid less than 140 a night on a Saturday night, in sold out St Louis, is complaining that the room they reserved with a third party was not up to their standards. Like he even says just look at our other reviews, they tell a much different story and what a true experience is like at The Last Hotel is like, the finest boutique hotel in St Louis. I hope this person gets the Mental Help they need.

10/10 Excellent

Melissa

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I loved my junior suite! The huge windows, high unfinished ceilings and tasteful decorations won me over. Very noisy at night, but that’s due to sirens and loud vehicles not the hotel’s fault. They supply ear plugs for this reason. Would absolutely stay here again. Rooftop pool, bar and fantastic views just adds to the loveliness of this hotel.
Séjour de 4 nuits en avril 2024
Réponse de Domz (Night Audit) le 21 avr. 2024
Thank you for staying with us. We appreciate your feedback

2/10 Horrible

Kylee

Séjour de 1 nuit en avril 2024

10/10 Excellent

Jorge

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff members are super helpful
Séjour de 2 nuits en avril 2024
Réponse de Domz (Night Audit) le 4 mai 2024
Thank you for staying with us.

10/10 Excellent

Haley

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great
Séjour de 1 nuit en avril 2024
Réponse de Guest Services le 17 avr. 2024
Thank you very much for the great review. Travel Safe

10/10 Excellent

Madison

Voyage en famille, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We enjoyed the aesthetic of the hotel.
Séjour de 1 nuit en avril 2024
Réponse de Guest Services le 17 avr. 2024
Thank you for the truly kind words, it's an incredibly special building. Travel Safe.

4/10 Médiocre

Shannon

Voyage en couple
Les points faibles : Infrastructures et conditions de l’hébergement
The ceilings were absolutely disgusting and I think were meant to be rustic? But it looked like gunshots
Séjour de 1 nuit en avril 2024
Réponse de Guest Services le 17 avr. 2024
This Building is Historic. It's the former Headquarters of the International Shoe Company. The Federal Government as part of their restoration program would not allow us to touch the ceilings. We do our best to vacuum as much as possible and its non-toxic. I am really sorry something like that ruined your stay. Its a very special Building.

10/10 Excellent

Kristin

Voyage en famille avec de jeunes enfants, Voyage en famille
A little sketchy in the area at night but property was secure and felt comfortable inside the hotel. City museum was right around the corner and would love to come back with nicer weather and use the rooftop pool
Séjour de 1 nuit en avril 2024
Réponse de Guest Services le 17 avr. 2024
Yes, I'm sorry St. Louis has so much work to do. We have 24/7 security, and the building is super safe. Travel Safely.

8/10 Bien

Ben

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This is a nice hotel in a good area to see a ball game at Wrigley field. But make sure you come in early to check in because there isn't a person working the front desk all the time. They bring you plenty of waters and cokes. The front door locks automatically which is good to keep drunk people out after the games, because there is a lot of sports bars in this area. The bad thing about the door locking is what I mentioned about checking in. I did see a lock box outside so you could probably call the lady during regular hours and have her put your key out there.
Séjour de 1 nuit en avril 2024
Réponse de Guest Services le 17 avr. 2024
Thank you for the kind review and feedback we will work on it.

8/10 Bien

Cody

Staff and valet were very helpful and friendly.
Séjour de 3 nuits en avril 2024
Réponse de Guest Services le 17 avr. 2024
Thank you, we will work harder to get 5 stars on your next visit.

10/10 Excellent

Katrina

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We loved our stay at the Last Hotel. The kids especially loved the rooftop pool- heated enough for them to still swim in the 45 degree morning weather! The service was top notch.
Séjour de 1 nuit en avril 2024
Réponse de Guest Services le 17 avr. 2024
Thanks so much for the Great review. Please come and stay with us again soon. Travel Safe.

6/10 Satisfaisant

Mark

Voyage en couple
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
The property would seem to tout itself as a high-end hotel. I would certainly not classify it as such. One of the noticeable attractions would be the rooftop swimming pool. I might understand if the pool itself were not available after a certain time, but closing the whole thing down and making it unavailable after 8 PM, when it's not even fully dark seems excessive. Several of the walls had items that had been removed but not patched. Overall, I was disappointed in the hotel and would not recommend it.
Séjour de 1 nuit en avril 2024
Réponse de Guest Services le 17 avr. 2024
There is no Lifeguard on duty. What if you hit your head and drown? We are being extremely responsible. The weather has not called for the Pool to Nighttime hours when it's cold. Even though we heat the Pool.

8/10 Bien

Thomas J.

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This was my second visit. It was such a fun experience and i love boutique hotels. This one is exceptional. My only criticism was the restaurant was closed due to a fire! But the staff was lovely and the hotel is fascinating!
Séjour de 1 nuit en avril 2024
Réponse de Domz (Night Audit) le 8 avr. 2024
Thank you for staying with us and we appreciate your feedback!.

10/10 Excellent

Mallory

Loved it
Séjour de 1 nuit en avril 2024
Réponse de Domz (Night Audit) le 8 avr. 2024
Thank you for staying with us and we appreciate your feedback!.

10/10 Excellent

Jamon

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Guest Services le 17 avr. 2024
Thank you

10/10 Excellent

Jeremy

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
I really liked this hotel. Check in was a breeze. Easy walk to the dome for a football game. Only minor hiccup, no remote for the TV, this was remedied w in 5 minutes of a call to the front desk. The only other thing I'd suggest is, cream/sugar packets for the coffee station. They also had several cool books about local history in the room. I spend a lot of time in hotels. Solid 9 out of 10. Good work folks.
Séjour de 1 nuit en avril 2024
Réponse de Domz (Night Audit) le 8 avr. 2024
Thank you for staying with us and we appreciate your feedback!.

6/10 Satisfaisant

Raven

Voyage en couple
Les points forts : Propreté et équipements
Les points faibles : Personnel et service
Check in experience was horrible waited 45 min for a room to be clean the had just started cleaning at 3pm we arrived on time room wasn't ready front desk did her best wuth what she had but in my opinion it's extremely unprofessional not to have a room available at check-in and have a guest wait 45 min and offer no accommodations.
Séjour de 1 nuit en avril 2024
Réponse de Guest Services le 17 avr. 2024
You don't have to Check out; you can just leave. I am sorry you had a wait, this is the first time I am hearing that Guests waited for rooms.

2/10 Horrible

Daniel

Séjour de 1 nuit en avril 2024
Réponse de Domz (Night Audit) le 4 mai 2024
Thank you for staying with us.

10/10 Excellent

Tasha, Columbia

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Domz (Night Audit) le 7 avr. 2024
Thank you for staying with us

10/10 Excellent

Justin

Séjour de 1 nuit en avril 2024
Réponse de Domz (Night Audit) le 4 mai 2024
Thank you for staying with us.

10/10 Excellent

Destiny

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very clean, comfortable stay.
Séjour de 14 nuits en mars 2024
Réponse de Domz (Night Audit) le 6 avr. 2024
Thank you for staying with us.

10/10 Excellent

Jacob

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de Domz (Night Audit) le 6 avr. 2024
Thank you for staying with us.

2/10 Horrible

Marsha

Les points faibles : Propreté
The staff for the most part was good. The day of check our the front desk clerk was also the person who had to retrieve my car. I don't think I even saw another guest the whole time I was there. Maybe it's because they require a $200 deposit/ incidentals that I didn't find out about until check in. Highly disappointed
Séjour de 1 nuit en mars 2024
Réponse de Guest Services le 17 avr. 2024
It is just a hold on your card, not a charge; it falls off when you check out. An incidental hold is common in nice hotels. It ensures no one is smoking, having a party, or ruining the room and stay for others.

4/10 Médiocre

Turrell, Plainfield

Voyage en famille avec de jeunes enfants
Les points forts : Personnel et service
Les points faibles : Propreté
Over priced valet, no microwave on premises, false advertisement of indoor pool on website, low inventory on breakfast grab and go
Séjour de 2 nuits en mars 2024
Réponse de Dede le 30 mars 2024
sorry we did not meet your expectations , is there anything we can do to make possible future stay better?

2/10 Horrible

Heather

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This hotel felt run down and unmanaged. It feels like the hotel from the Shining. Creepy. We didn’t get housekeeping our first day which can happen, nbd. Asked front desk staff for housekeeping early the next morning. Came home at 3:30, still nothing. Old trash out in our hallway our whole stay! Asked for a manager multiple times, never “available.” Emailed a “manager,” no response. Way too expensive for this experience. Expedia surprisingly unhelpful in getting hotel to provide a refund. Stay at one of the name brand hotels in the area, this is NOT the unique local hotel experience you are looking for.
Réponse de Dede le 30 mars 2024
sorry we didn't meet your expectations.

8/10 Bien

Wakil

Les points forts : Infrastructures et conditions de l’hébergement
Nice
Séjour de 2 nuits en mars 2024
Réponse de Dede le 30 mars 2024
thanks for staying with us we appreciate your stay.

8/10 Bien

jason

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The hotel and it's staff were great I've just got a few smaller issues. There's a fee for basically anything extra. Wanna arrive earlier than posted checkout time, 65 bucks, no in and out parking of you do valet unless you pay 50 dollars. You can park across the street but if you're there for 2 hours and expect to leave that'll be 30 bucks plus another 30 if you park there overnight
Séjour de 1 nuit en mars 2024
Réponse de Dede le 4 avr. 2024
sorry we didn't meet all your expectations but would love to see you again. with hopes of a better stay

8/10 Bien

Nicole

Voyage en groupe, Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The stay was very nice. Plenty of room for two people. The surrounding area seemed fine during the day, but at night it did not feel safe. We went for a conference that was not too far down the road, but it seemed like a long walk. Overall, the room was nice and was clean. Shower was also very nice. Plenty of restaurants near by. Felt very welcomed to stay. We stayed in March, so we did not end up swimming. Took a quick trip to the rooftop and it was a nice view of the city.
Séjour de 3 nuits en mars 2024
Réponse de Domz (Night Audit) le 6 avr. 2024
Thank you for staying with us.

10/10 Excellent

S. Dwight

Séjour de 1 nuit en mars 2024
Réponse de Domz (Night Audit) le 6 avr. 2024
Thank you for staying with us.

10/10 Excellent

Lauren

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great little gem! Walked from the Blues game and we had the best time!
Séjour de 1 nuit en mars 2024
Réponse de Domz (Night Audit) le 23 mars 2024
thank you for staying with us.

10/10 Excellent

Sean Loving Sunrise

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en mars 2024
Réponse de Domz (Night Audit) le 23 mars 2024
thank you for staying with us.

4/10 Médiocre

Les

Voyage en groupe, Voyage en couple
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Parking is expensive. Hotel has no restaurant. Bad area of town with lots of homeless. No type of security help outside of front door. Bed spread had a hole in it. Only coffe maker a refrigerator in room. Phone doesn't work properly. Fealt like a very cheap motel.
Séjour de 2 nuits en mars 2024
Réponse de Guest Services le 17 avr. 2024
We have 24/7 on-site security. We have a Pantry that is open 24/7. Our restaurant experienced a small fire and we had to close it. I am sorry for your poor experience but we have lowered the rates accordingly.

2/10 Horrible

Antonio t

Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
N/a
Séjour de 2 nuits en mars 2024
Réponse de Dede le 20 mars 2024
Sorry we couldn't meet your stays worth. Do mind sharing your concerns?