2/10
This property is the only vrbo unit in the Hyatt. The Hyatt is a great location with wonderful facilities. We enjoyed the pool and sunsets from the rooftop. Those were the positives. When we arrived in the room and cabana room, both rooms had a STRONG odor of mustiness and mold. Iâve attached photos of the air returns and other damages. We had headaches, burning eyes, and itchy throats our entire stay. There was mold in the bathroom , crusted food remnants in sink, electrical outlets hanging out of the wall, A/C vents not working in half the unit resulting in hot unvented bathroom, bathroom door busted & unusable, peeling paint, and overall dinginess. We tried to find another place but every hotel was booked solid- it being the week before the 4th of July. We couldnât change our flight so we were stuck. We reached out to management the day of arrival with photos and concerns. The first day we were told by Diane there was ânothing that could be doneâ. We reached out on subsequent days- our frustrations mounting- and finally were told they would send maintenance workers out to begin work on the unit. We did not want to babysit maintenance and didnât feel comfortable leaving our belongings so we declined maintenance. We asked for a half price credit. The room was over 3k for the week and we didnât feel that was fair given the repair issues. Another representative offered a 500 credit(one night)but we didnât feel that was fair. These issues effected every day of our vacation.
Heather J.
Séjour de 7 nuits en juin 2025