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Avis sur The Swan Hotel

4 out of 5
The Swan Hotel
The Hythe, Staines, England

Avis

9,2

Merveilleux

Note des voyageurs de 10 (Excellent), d’après 226 avis sur 333." "
Note des voyageurs de 8 (Bien), d’après 82 avis sur 333." "
Note des voyageurs de 6 (Satisfaisant), d’après 13 avis sur 333." "
Note des voyageurs de 4 (Médiocre), d’après 8 avis sur 333." "
Note des voyageurs de 2 (Horrible), d’après 4 avis sur 333." "

9,4/10

Propreté

9,4/10

Personnel et service

9,0/10

Équipements

8,8/10

Infrastructures et conditions de l’hébergement

8,8/10

Écoresponsabilité

Avis

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Week end en Amoureux réussi
J'organisais un week end suprise pour ma femme. Le charme de l'hotel, sa localisation et son petit déjeuner garni ont contribué au succès de ce week end
Séjour de 1 nuit en avril 2019
Réponse de The Swan Team le 15 avr. 2019
Thank you so much for the lovely review. We are very happy you and your wife enjoyed your stay. We look forward to welcoming you back soon. Kind regards,

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre

6/10 Satisfaisant

NICOLAS, PARIS

Les points forts : Propreté
Not a memorable stay
I spent one night for business. The room was ok, it was clean and big but it seemed a little bit faded. there is also a bar and restaurant and from the room you can hear people use the toilets below. The staff was very busy because bar and restaurant were full so they were not so friendly and available.

10/10 Excellent

Philippe

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre

10/10 Excellent

Stephanie

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Loved our stay here. We wanted a place close to Heathrow that was not in an airport/industrial area. This was so quaint and cozy. Staff was lovely and helpful.
Séjour de 1 nuit en mai 2024
Réponse de The Swan Team le 21 mai 2024
Hi Stephanie,Thank you so much for the lovely review of your stay,We are so glad you enjoyed your time with us and found us quaint and cosy.We do hope to welcome you back, again soon.

8/10 Bien

Judith

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Well designed, comfortable room. Excellent breakfast
Séjour de 1 nuit en avril 2024
Réponse de The Swan team le 29 avr. 2024
Hello Judith,Thank you so much for reviewing your stay with us.We are so glad you enjoyed your time at The Swan.We look forward to welcoming you back again, soon.Kind regards.

10/10 Excellent

Denzil

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Truly an oasis in the middle of nowhere - so very close to Heathrow airport and yet feels like you are out in the country. Breakfast was among the best we have had. Will definitely be back!!!
Séjour de 1 nuit en mars 2024
Réponse de The Swan Team le 16 avr. 2024
Hello Denzil,Thank you so very much for such lovely feedback on your stay. I love the idea we are an oasis in the middle of nowhere, and that you enjoyed your time with us.We look forward to welcoming you back again, soon.Kind regards,

10/10 Excellent

David

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
We have a great night stay here.
Séjour de 1 nuit en mars 2024
Réponse de The Swan team le 2 avr. 2024
Hi David,Thank you for reviewing your stay with us.We are so glad you enjoyed your time with us and look forward to welcoming you back again, soon.Kind regards,

10/10 Excellent

Vic

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de The Swan team le 2 avr. 2024
Hi Vic,Thank you for reviewing your stay with us.We are so glad you enjoyed your time with us and look forward to welcoming you back again, soon.Kind regards,

10/10 Excellent

Arnon

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great experience!
Séjour de 1 nuit en février 2024
Réponse de The Swan Team le 1 mars 2024
thank you so much for the 5 out of 5.we look forward to welcoming you back to The SwanKind regards,

10/10 Excellent

Jeremy

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This historic property is on the Thames with it's own dock. It is a great location for the airport and local visits to Windsor, Runnymede and more. Great walks along the tow paths and easy access to all the amenities you need!
Séjour de 2 nuits en février 2024
Réponse de The Swan team le 19 févr. 2024
Hi Jeremy,Thank you for taking the time to review your stay with us and to offer a little insight on the local area.We look forward to welcoming you back to The Swan, soon.Kind regards,

10/10 Excellent

Charlie

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I love it here! Everyone is so nice. I was able to check into my room early, and it was beautiful. I even had a balcony facing the river! My only issue is that the shower is a bit small and I kept hitting my elbows, but I think that's a me problem.
Séjour de 1 nuit en janvier 2024
Réponse de The Swan team le 14 févr. 2024
Hi Charlie,Thank you so much for the lovely feedback.We are so happy you enjoyed your time with us and look forward to welcoming you back again, soon

10/10 Excellent

Mihai

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Lovely view of Thames, staff was pleasant and the hotel manager was most helpful. Felt really welcome, and the New Year's party was an unexpected bonus.
Séjour de 1 nuit en décembre 2023
Réponse de The Swan team le 8 janv. 2024
Hi Mihai,Thank you for your lovely feedback.We are so glad you enjoyed your time with us and the added bonus of the new year's eve party.We look forward to welcoming you back again, soonKind regards,

8/10 Bien

Digga

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The service at The Swan is amazing. Will definitely visit again.
Séjour de 3 nuits en décembre 2023
Réponse de The Swan Team le 8 janv. 2024
Hi Digga,thank you so much for taking the rime to review your stay.We are so glad you enjoyed your time with us and look forward to welcoming you back again, soon.Kind regards,

10/10 Excellent

Angela

Séjour de 1 nuit en décembre 2023
Réponse de The Swan team le 14 févr. 2024
Hi Angela,Thank you for our 5 out of 5 review.We are so glad you enjoyed your time w9ith us and look forward to welcoming you back again, soon

10/10 Excellent

Andy

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en décembre 2023
Réponse de The Swan team le 8 janv. 2024
Hi Andy.Thank you for the 10 out of 10 score for your stayWe look forward to welcoming you back again, soon.Kind regards

10/10 Excellent

James

Séjour de 3 nuits en décembre 2023
Réponse de The Swan team le 18 déc. 2023
Hello James,Thank you so much for reviewing your stay and for the positive feedback.We are so glad you enjoyed your time with us and look forward to welcoming you back again, soon

10/10 Excellent

Ian

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
A very old traditional public house and hotel. Rooms are small but interesting and mine had a balcony overlooking the Thames
Séjour de 1 nuit en décembre 2023
Réponse de The Swan team le 18 déc. 2023
Hi Ian,Thank you so much for taking the time to review your stay, and for your feedback.We are so glad you enjoyed your time with us and look forward to welcoming you back again soon

8/10 Bien

David

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Old time Bed and Breakfast feel. Overlooked the Thames River, which was very nice. No convenient shopping or dining options, outside of the hotel bar/restaurant.
Séjour de 3 nuits en novembre 2023
Réponse de The Swan Team le 15 nov. 2023
Hi David,Thank you for taking the time to review your stay.We are glad you enjoyed your time with us. Just to let you know, we do have a shopping centre and cinema just across the bridge into Staines high street.Hopefully you can enjoy what Staines has to offer next time you stay.We look forward to welcoming you back.Kind regards,

10/10 Excellent

James Andrew

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Clean, tidy, friendly and efficient.
Séjour de 3 nuits en novembre 2023
Réponse de Paul and the team le 13 nov. 2023
Hi James,Thank you so much for reviewing your stay.We are so happy you enjoyed your time with us and look forward to welcoming you back again, soon.Kind regards,

10/10 Excellent

James Andrew

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en octobre 2023
Réponse de The Swan Team le 30 oct. 2023
Thank you, James.We are so glad you enjoyed your time with us.We look forward to welcoming you back, soon

10/10 Excellent

Dawn

Séjour de 2 nuits en octobre 2023
Réponse de The Swan team le 30 oct. 2023
hi Dawn,Thank you for the review.We look forward to welcoming you back, again soon.

10/10 Excellent

James

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en octobre 2023
Réponse de The Swan team le 30 oct. 2023
Hi James,Thank you so much for your review.We look forward to welcoming you back again, soon.Kind regards,

10/10 Excellent

Helene, houston

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We have stayed here every time we fly out of Heathrow airport and wouldn’t consider staying anywhere else. We always book the same room overlooking the river. Staff are amazing and the food is delicious. We highly recommend this beautiful hotel.
Séjour de 1 nuit en octobre 2023
Réponse de The Swan team le 24 oct. 2023
Hi Helene,Thank you so very much for such lovely feedback.We are super happy you enjoyed your stay with us again and we look forward to welcoming you back again, soon

10/10 Excellent

James

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Fantastic little hotel with superb breakfast and service. Rooms were lovely and very comfortable.
Séjour de 2 nuits en octobre 2023
Réponse de The Swan team le 23 oct. 2023
Hi James,Thank you so much for the lovely review of your stay,We are so glad you enjoyed your time with us and look forward to welcoming you back again, soon.

10/10 Excellent

Philip

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Beautiful room in a traditional pub. Breakfast was lovely. No complaints only praise, will definitely stay again
Séjour de 2 nuits en octobre 2023
Réponse de The Swan team le 23 oct. 2023
Hi Philip,Thank you for taking the time to review your stay, and offer such lovely feedback.We are so happy you enjoyed your time with us and look forward to welcoming you back again, soon.Kind regards

10/10 Excellent

Richard

Séjour de 1 nuit en octobre 2023
Réponse de The Swan team le 10 oct. 2023
Hi Richard,Thank you so much for the 10 out of 10.We are so glad you enjoyed your time with us and look forward to welcoming you back again, soon

10/10 Excellent

John

Voyage en couple
Les points forts : Équipements et infrastructures et conditions de l’hébergement
Loved this spot. Very quaint. Good service Off the beaten path
Séjour de 1 nuit en septembre 2023
Réponse de The Swan Team le 3 oct. 2023
Hi John,Thank you for the lovely review.We look forward to welcoming you back, again, soon.Kind regards

8/10 Bien

Julian

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
nice hotel, great service, will book again
nice hotel, great service, will book again
Séjour de 2 nuits en septembre 2023
Réponse de The Swan Team le 3 oct. 2023
Hi Julian,Thank you for the lovely review.We look forward to welcoming you back, again, soon.Kind regards

10/10 Excellent

Martin

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Pleased with our stay. Very friendly 🐱.
Séjour de 6 nuits en septembre 2023
Réponse de The Swan team le 3 oct. 2023
Hi Martin,We are so happy you were pleased with your stay.We look forward to welcoming you back, again, soonKind regards,

10/10 Excellent

Gary

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The staff at the Swan are excellent. Very helpful and knowledgeable. The rooms are good with the largest duvet I have ever had in a hotel. This is an old building so its a bit quirky, but all the better for it. The stairs to the second floor are steep. If your are looking for something a bit different with excellent service, then try the Swan
Séjour de 2 nuits en septembre 2023
Réponse de The Swan team le 29 sept. 2023
Hi Gary,Thank you so very much for the lovely feedback,We are so happy you enjoyed your time with us and we look forward to welcoming you back again soon.Kind regards

10/10 Excellent

David

Voyage en couple
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Love this hotel! If you are looking for a modern, sleek hotel, this is not for you. But if you love places with charm, wonderful, friendly staff, great food, in a lovely setting, then The Swan is perfect. Floors are a little slanted and the decor is homey. Dinner was wonderful and breakfast, included in the cost, was fabulous. Fun bar. Our only regret: we were there only one night.
Séjour de 1 nuit en septembre 2023
Réponse de The Swan Team le 25 sept. 2023
Hi David,Thank you for taking the time to review your stay, and giving such lovely feedback.I am glad you found our building charming and found us wonderful and friendly.We do hope to see you again soon,Kind regards,

10/10 Excellent

Katie

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Just fantastic food & staff. Really lovely location on the river & super close to Thorpe parks. Really enjoyed staying there again, it’s a gem!
Séjour de 2 nuits en septembre 2023
Réponse de The Swan Team le 27 sept. 2023
Hi Katie,Thank you so much for the feedback.We are so happy you enjoyed, staying with us again and we look forward to welcoming you back again, soonKind regards

10/10 Excellent

Krista

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
One of the best properties and hospitality we have ever had. Such a noce hotel!
Séjour de 1 nuit en septembre 2023
Réponse de The Swan team le 25 sept. 2023
Hi Krista,Thank you so very much, for such a lovely review.We are so happy you enjoyed your time with us. We look forward to welcoming you back, again, soon.Kind regards

10/10 Excellent

Zachary

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great stay
Had a great stay at The Swan on an overnight stop between flights from Heathrow. It’s got lots of character on the river and a brilliant change from your standard airport hotel. Good food and drinks options at the pub and quite a few good restaurants within 5 mins walk. Rooms are very stylish and modern. Only issue is there was no aircon - fans were provided and the windows can open, but was still fairly warm. Only likely to be an issue in the middle of summer. Overall a great stay in a traditional old English pub. Heathrow T5 was only 10 mins away and Ubers were plentiful even in the very early hours of the morning so no issue getting to/from the airport.
Séjour de 1 nuit en septembre 2023
Réponse de The Swan team le 12 sept. 2023
Hi Zachary,Thank you so much for your feedback and review of your stay.We are so glad you enjoyed your time with us,Unfortunately due to the building being a Grade 2 listed 16th Century, we are unable to offer air con.I am so sorry the Dyson fans didn't cool the room sufficiently during this unexpected heatwave.We do hope to welcome you back again, soonKind regards,

8/10 Bien

Helen

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en septembre 2023
Réponse de The Swan team le 11 sept. 2023
Hi Helen,Thank you for your review of 8 out of 10.We are glad you enjoyed your time with us and look forward to welcoming you back again soon/

10/10 Excellent

Ricardo

Séjour de 1 nuit en septembre 2023
Réponse de The Swan team le 8 sept. 2023
Thank you so much, Ricardo.We look forward to welcoming you back, very soonKind regards,

10/10 Excellent

Irene

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Fabulous!
Everyone was so friendly. All the staff really care about their hotel.
Séjour de 1 nuit en août 2023
Réponse de The Swan Team le 4 sept. 2023
Hi Irene,Thank you so much for the Fabulous, we are so happy you enjoyed your time with us and we look forward to welcoming you back again, soon

10/10 Excellent

Tracey

Séjour de 1 nuit en août 2023
Réponse de Judy le 22 sept. 2023
Hi Tracey,thank you for your feedback,We are happy you enjoyed your time with us and look forward to welcoming you back again, soonKind regards

8/10 Bien

Justin

Séjour de 7 nuits en août 2023
Réponse de The Swan team le 11 sept. 2023
Hi Justin, Thank you for the 4 out of 5. we are glad you enjoyed your stay with us and look forward to welcoming you back again, soon

10/10 Excellent

Valerie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
A lovely stay, very welcoming, we will book there again
Séjour de 2 nuits en août 2023
Réponse de The Swan Team le 14 août 2023
Hi Valerie,thank you so much for your feedback.We are so happy you enjoyed your time with us and look forward to welcoming you back again soon.Best regards,

10/10 Excellent

Beatrice

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Beautiful location on River Thames.
Séjour de 3 nuits en août 2023
Réponse de The Swan Team le 14 août 2023
Hi Beatrice,Thank you so much for the feedback, we are so glad you enjoyed your time with us.We look forward to welcoming you back again, soon.Kind regards,

10/10 Excellent

Mark

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Friendly, helpful staff. Good location to watch boats on the river.
Séjour de 2 nuits en juillet 2023
Réponse de The Swan team le 14 août 2023
Hi Mark,thank you for the 5 out of 5, feedback.We are so glad you enjoyed your time at The Swan,We look forward to welcoming you back, again soonKind regards,

10/10 Excellent

Paul

Séjour de 1 nuit en août 2023
Réponse de The Swan team le 14 août 2023
Hi Paul,Thank you for the positive 10 out of 10, feedback.We are so glad you enjoyed your time with us and look forward to welcoming you back again soon.

10/10 Excellent

MISS R

Séjour de 1 nuit en août 2023
Réponse de The Swan Team le 3 août 2023
thank you so much for the positive feed back.We look forward to welcoming you back again, soon

10/10 Excellent

Robert

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Cosy place, and right on the river
Séjour de 1 nuit en juillet 2023
Réponse de The Swan Team le 31 juil. 2023
Hi Robert,Many thanks for taking the time to review your stay and giving us 5 out of 5. We are so glad you enjoyed your time with us and look forward to welcoming you back.Kind regards

8/10 Bien

MIKE, Palm City

Voyage en couple
Les points forts : Propreté, personnel et service, équipements
The staff were exceptionally nice. property was very quaint, but room needs a little paint refreshening.
Séjour de 1 nuit en juillet 2023
Réponse de The Swan team le 27 juil. 2023
Hi Mike,Thank you for taking the time to review your stay.We are so glad you enjoyed your time with us. We are due for a refresh in September.We look forward to welcoming you backKind regards

10/10 Excellent

Evie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Lovely inn
We needed a nice place to stay before a flight and The Swan was perfect. Our room had a balcony with a beautiful view and the complimentary breakfast was phenomenal.
Séjour de 1 nuit en juillet 2023
Réponse de The Swan Team le 26 juil. 2023
Hi Evie,thank you so much for the lovely review of your stay.We are so glad you enjoyed your time with us and look forward to welcoming you back, again soon.Kind regards

8/10 Bien

Tracy

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en juillet 2023
Réponse de The Swan Team le 26 juil. 2023
Hi Tracey,Thank you for your 4 out of 5, reviewWe are happy you enjoyed your time with us and look forward to welcoming you back again soon.Kind regards

10/10 Excellent

Valerie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The Swan is a lovely property. It has more of a bed & breakfast feel than a hotel, which I like. The rooms and bathrooms are small, but very clean and incredible attention was made to the layout and design of each room to ensure maximum functionality and use of every single square footage of space. There's space for all of your belongings if you're traveling like I was. The food at the restaurant is exceptional. The views of the Thames River from each room, restaurant and pub are spectacular. I only stayed one night before heading back to my home country from a long visit to attend Wimbledon. I look forward to lodging at this property again next year.
Séjour de 1 nuit en juillet 2023
Réponse de The Swan Team le 17 juil. 2023
Hi Valerie,Thank you so much for your detailed feedback,We are so happy you enjoyed your stay with us and hope you enjoyed Wimbledon too.We look forward to welcoming you back, soon.Kind regards,