1. The room was clean except a significant amount of crumbs and hair in one bed. We did not report, just washed ourselves.
2. Our Suburban did not fit in the garage despite being told it would. There was a pile of stuff in the garage that would have prevented anything but a small vehicle from parking in it.
3. We were told a crockpot was not provided so we brought our own. The room actually has 2 crockpots, plus an Instapot.
4. Despite having darn nearly everything one could imagine in a kitchen, we found no kitchen towels, dish cloths, or can opener. Contacted Vacasa whose response was "we do not offer dishcloths or can openers in the home." A fully furnished kitchen, including a mini bottle of dish soap, but not a dish cloth, and a kitchen towel? And no can opener? This felt much like a "I don't want to have to deal with you" kind of answer. Bring your own, I guess. We had to purchase at Walmart.
5. Other than the wi-fi network name and password, there was no additional information in the unit. Where is the dumpster for our trash? Where is the bus stop? Hot tub? There are multiple TV remotes? We were left to figure out quite a bit ourselves.
6. The hot tub buttons got locked up mid-week, which we reported to Vacasa, but it was never unlocked before we left.
I would LOVE to stay here again but not while Vacasa manages it. I feel like it is easier for them to say "we don't provide that" than to actually provide assistance/accurate answers.