Day one hour 3 found the upstairs laundry machine leaking onto the carpets. I promptly called the service numbers and was told to "contain it" and that I would be contacted in the AM for more help. I reached for towels to "contain it" and found that those stowed under the bathroom sink were damp, and there were no others for us to take showers with. No-one called in the AM, so I started calling. 4 calls later, I spoke with the person responsible for maintenance, and it was clear he had not been notified. "Help" arrived and by then, the dishwasher was backed up and not working. Screws were found in that drain, and it was apparent that it had not been hooked up correctly. The spare toilet tissue in the bathroom was soiled by a tar-like substance. Eventually things became more or less useful, but I was miffed that I spent half a day or more of my vacation attending to these issues. I requested some additional dry towels, and shared with the on-site manager the various issues (day 2). She "investigated" and the next day informed me that I was mistaken--they never have any of those problems and the place was properly cleaned and stocked. Quite disappointing. I'm used to service recovery, not blaming the customer. The website misrepresented a few items as well. Neither the gondola nor the shuttle runs at this time of the year apparently. And, although in later emails it becomes apparent that there is room for 13, there is only parking for 2 vehicles.