6/10 – Okay
Jennifer G.
10. Jan. 2025
Gut: Sauberkeit
Christmas at Trailhead
We have stayed at Trailhead numerous times, it is a great location for the winter, nice size condos, private gondola to the base. Unfortunately the past two times we have stayed at Trailhead (March 2024 and December 2024) we were disappointed. This is by no means a reflection of the unit itself but rather the property and the continued Hot Water issue the building experiences. March 2024 there was no hot water in the entire building and we were forced to shower in the gym showers. Imagine spending 1000’s of dollars. Due to this inconvenience, over the summer we opted to stay elsewhere in Steamboat. Now we return to only have a similar problem. At check in I was reassured they fixed the hot water issue to only discover it has not been resolved. We had to turn the water on for 10 minutes to let the water heat up to only get “cool” water. It got so frustrating my kids showered in the gym again. Imagine spending 1000’s of dollars on a vacation to have to deal with this. We sent numerous messages with vague responses. We asked the maintenance person and apparently it is an ongoing problem. Due to this we will not be staying at Trailhead when we return in March. The condo owners really should demand this get resolved, I cannot imagine owning a unit there and have to deal with little to no hot water.
Jennifer G.
Aufenthalt von 7 Nächten im Dezember 2024