Rating Details:
The property manager was very unhelpful.
The vacation rental was very dirty.
I was very unhappy with the location.
I was very dissatisfied with the condition of the vacation rental.
Overall, I do not recommend this vacation rental.
Reviewer Comments:
I will never book a Turnkey property or use VRBO again! My wife and I booked a stay at a Turnkey Colorado site (through VRBO) for six nights and were required to pay in advance, with no cancellation and no refund. Because there were no refunds for cancellation, we were concerned and were referred/encouraged to purchase trip insurance from CSA, as recommended on their web site. Two days after booking the reservation and purchasing the insurance, and several weeks before our planned travel, my wife’s mother passed away. The response to our first call to Turnkey was that “we are not able to do anything about it. You need to contact CSA - the trip insurance company.” Multiple calls back and forth between Turnkey, VRBO and CSA, produced no help. In fact VRBO and Turnkey representatives were most concerned with making sure that the property was identified so it could be placed back on the market. After many calls and hours of document exchange, CSA ultimately denied our claim. When we called to discuss and later wrote to protest, we were told that the claim was denied because we “reasonably could have foreseen the illness”. We could foresee the illness, in fact my wife’s mother has been ill for much of the past several years. What we could not foresee was her sudden turn for the worse and death, which is what caused us to cancel. So, after booking and then two days later cancelling our reservation, we were out not only the nearly $1,900 cost of the stay, but also the premium for the insurance coverage, which turned out to be worthless. The response that we received from all parties, VRBO, Turnkey and CSA, was truly greedy and heartless. No condolences, no asking what they could do to help, just a big money grab all around. The property in question was off the market for a grand total of less than 48 hours. And we are out nearly $2,000, hours of phone calls and related insensitivity. Obviously, we will never use Turnkey, VRBO or CSA agai