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Avis sur The Stirling Highland Hotel

4 out of 5
The Stirling Highland Hotel
29 Spittal Street, Stirling, Scotland

Avis

8,6

Excellent

Note des voyageurs de 10 (Excellent), d’après 495 avis sur 1003." "
Note des voyageurs de 8 (Bien), d’après 347 avis sur 1003." "
Note des voyageurs de 6 (Satisfaisant), d’après 104 avis sur 1003." "
Note des voyageurs de 4 (Médiocre), d’après 44 avis sur 1003." "
Note des voyageurs de 2 (Horrible), d’après 13 avis sur 1003." "

8,6/10

Propreté

8,8/10

Personnel et service

8,6/10

Équipements

8,0/10

Infrastructures et conditions de l’hébergement

8,0/10

Écoresponsabilité

Avis

4/10 Médiocre

Lucie

Séjour de 2 nuits en mai 2024

8/10 Bien

Aline

Séjour de 1 nuit en février 2024
Réponse de Aline le 2 mars 2024
Dear Guest,Thank you so much for taking the time to share your experience with us.We’re thrilled to know that you enjoyed your stay.We look forward to welcoming you again!Have a wonderful day ahead.Warm regards,Team, Stirling Highland Hotel.

8/10 Bien

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hôtel très bien situé dans Stirling, à quelques minutes à pied du château. Très beau bâtiment. Chambre qui pourrait être rafraîchie.
Séjour de 1 nuit en février 2024
Réponse de Shannon B le 22 févr. 2024
Dear Guest,Thank you so much for taking the time to share your experience with us.We’re thrilled to know that you enjoyed your stay.Our team goes above and beyond to ensure that our guests have the best experience with us.Therefore, such positive feedback is genuinely appreciated.We look forward to welcoming you again!Have a wonderful day ahead.Warm regards,Team, Stirling Highland Hotel.

6/10 Satisfaisant

Louise

Voyage en couple
Les points forts : Personnel et service et équipements
Les points faibles : Propreté
Excellent service at the reception, average at the restaurant. Really need renovations
Séjour de 2 nuits en septembre 2023

10/10 Excellent

CENA

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Bon rapport qualité prix
Bon rapport qualité prix Chambre confortable Belle vue Bon petit déjeuner A conseiller
Séjour de 1 nuit en septembre 2023

10/10 Excellent

Aurélie

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Unique and cosy. The staff is great !
Séjour de 1 nuit en août 2023

6/10 Satisfaisant

jerome

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Another remake of faulty towers.
Another remake of faulty towers. Nice location, but lives in the past. No lift (good luck with heavy luggage), phone in the room not found:-))), you need to pay GBP 15 for a bathroom if you are not in a deluxe room. Nice staff but way too expensive for what it is now. Maybe 20 years ago it was motivated. But now the furniture is worn out and clearly nobody invested there. Easy to find cheaper and better quality.
Séjour de 1 nuit en août 2023

8/10 Bien

dominique

Voyage en famille
Les points forts : Propreté et personnel et service
À Nice place
Séjour de 1 nuit en juillet 2023

8/10 Bien

philippe, ACHERES

Voyage en couple
Les points forts : Propreté et personnel et service
Hotel tres bien placé, du style grand hotel Britannique mais d'un autre temps. Chambre correcte mais un peu défraîchi et une salle de bain d un autre temps. Literie parfaite

6/10 Satisfaisant

Margaux

Séjour de 1 nuit en septembre 2022

4/10 Médiocre

Francoise

Voyage en groupe
Les points forts : Propreté et personnel et service
Les points faibles : Confort de la chambre
A éviter les Week-end
Autant mon avis en 2019 était positif, autant cette année je suis fort déçue : 1- par la chambre et le lit (150 cm), on ne peut pas parler de King size. 2- le bruit, en raison des cérémonies et fêtes proposées, ceci jusque 3-4 h du matin. 3- le petit déjeuner, oeufs et haggis secs et choix limité. Cela dit, l’ établissement est idéalement situé, le cadre est agréable, la piscine est spacieuse.
Séjour de 1 nuit en juillet 2022

10/10 Excellent

Émilie

Séjour de 1 nuit en août 2022

8/10 Bien

Yael

Voyage en couple
Les points forts : Propreté et personnel et service
Bien situé, très bruyant. Déjeuner ordinaire.
Séjour de 2 nuits en mai 2022

8/10 Bien

philippe

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en août 2019

10/10 Excellent

MARTINE

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Très bel établissement au coeur de Stirling
Excellent séjour pour la 2e fois dans cet hôtel qui a su préserver son passé de High School. Les chambres sont spacieuses et les petits déjeuners au choix sont excellents.
Séjour de 2 nuits en juillet 2019

8/10 Bien

Voyageur vérifié

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
emplacement plein centre esthétique du bâtiment qualité du service spa à revoir
Séjour de 3 nuits en juillet 2019

10/10 Excellent

Roger

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Very good location. Room comfort 7/10 . Fast wifi . Breakfast 4/10 Free car park
Séjour de 1 nuit en juillet 2019

10/10 Excellent

KEVIN

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en juin 2019

8/10 Bien

William

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en juin 2019

10/10 Excellent

Diane

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Beautiful setting. Views from the windows stunning
Séjour de 3 nuits en mai 2024

8/10 Bien

michelle

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Overall a nice hotel given the small town and castle/tourism nearby. They have parking which is a plus. They have a lovely courtyard and it was nice being able to get a drink to sit in a quiet area. The room was nothing special and when we went to eat in the restaurant you could tell there were no windows open, stuffy and smells.
Séjour de 2 nuits en mai 2024

10/10 Excellent

Scott

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
a
Séjour de 1 nuit en mai 2024
Réponse de Shannon B le 26 mai 2024
Dear Scott,Thank you so much for taking the time to share your experience with us.We’re thrilled to know that you enjoyed your stay.We look forward to welcoming you again!Have a wonderful day ahead.Warm regards,Team, Stirling Highland Hotel.

10/10 Excellent

Fiona

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Beautiful hotel the staff were especially helpful. Would definitely go again
Séjour de 2 nuits en mai 2024
Réponse de Shannon B le 22 mai 2024
Dear Fiona,Thank you so much for taking the time to share your experience with us.We’re thrilled to know that you enjoyed your stay.Our team goes above and beyond to ensure that our guests have the best experience with us.Therefore, such positive feedback is genuinely appreciated.We look forward to welcoming you again!Have a wonderful day ahead.Warm regards,Team, Stirling Highland Hotel.

10/10 Excellent

Peter

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
.
Séjour de 1 nuit en mai 2024
Réponse de Shannon B le 22 mai 2024
Dear Peter,Thank you so much for taking the time to share your experience with us.We’re thrilled to know that you enjoyed your stay.Our team goes above and beyond to ensure that our guests have the best experience with us.Therefore, such positive feedback is genuinely appreciated.We look forward to welcoming you again!Have a wonderful day ahead.Warm regards,Team, Stirling Highland Hotel.

6/10 Satisfaisant

Lisa

Voyage en couple
Les points forts : Propreté et personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
The toilet didn't flush well, the bed had one side that seemed broken and if you rolled too far on that side of the mattress you'd roll off the bed. The comforter didn't cover the whole bed. The location is nice and it was really close to Stirling Castle. The free parking was nice.
Séjour de 1 nuit en mai 2024
Réponse de Shannon B le 22 mai 2024
Dear Guest,Thank you so much for taking the time to share your feedback with us. We genuinely appreciate the same and would like to express our apologies for the negative experience during your stay with us.Our mission is to provide excellent guest experiences and customer service, so we are truly sorry to have not met those standards on this occasion.We have taken your feedback on board, and we will strive to make improvements accordingly. However, if you would like to discuss your experience further, please email our reservations team.Thank you for your feedback.Warm regards,Team, Stirling Highland Hotel

10/10 Excellent

James

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Wonderful experience
Séjour de 1 nuit en mai 2024
Réponse de Shannon B le 15 mai 2024
Dear James,Thank you so much for taking the time to share your experience with us.We’re thrilled to know that you enjoyed your stay.Our team goes above and beyond to ensure that our guests have the best experience with us.Therefore, such positive feedback is genuinely appreciated.We look forward to welcoming you again!Have a wonderful day ahead.Warm regards,Team, Stirling Highland Hotel.

8/10 Bien

Gary

Voyage en couple
Les points forts : Propreté, personnel et service, équipements
Excellent staff, although there’s no AC, and rooms and en-suites are looking a little rough around the edges, the walls are thin and the floors are creaky, doors slam everywhere, not the clientele, just the nasty door closers. don’t let that put you off, Great location, even better staff
Séjour de 2 nuits en mai 2024
Réponse de Liz le 15 mai 2024
Dear Gary,Thank you so much for taking the time to share your experience with us.We’re thrilled to know that you had a good time. Our team goes above and beyond to ensure that our guests have the best experience with us. Therefore, such positive feedback is genuinely appreciated.We look forward to welcoming you again! Have a wonderful day ahead.Warm regards,Team, Stirling Highland Hotel.

8/10 Bien

Venous

Voyage en famille, Voyage en groupe, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The room felt a bit outdated, smaller than what we were used to for a two person stay. The bathroom was small. But the hotel itself is on beautiful grounds near the city center. The outside has a nice sitting area and there is a pool/hot tub/steam room or sauna area across the way. Lots of parking.
Séjour de 2 nuits en mai 2024
Réponse de Shannon B le 15 mai 2024
Dear Venous,Thank you so much for taking the time to share your experience with us.We’re thrilled to know that you enjoyed your stay.Our team goes above and beyond to ensure that our guests have the best experience with us.Therefore, such positive feedback is genuinely appreciated.We look forward to welcoming you again!Have a wonderful day ahead.Warm regards,Team, Stirling Highland Hotel.

6/10 Satisfaisant

Tammy

Les points forts : Propreté et personnel et service
Said they had laundry service but when asked claimed they did not .Breakfast was very bad scambled eggs had consistency of oatmeal runny and mushy.
Séjour de 2 nuits en mai 2024
Réponse de Shannon B le 15 mai 2024
Dear Tammy,Thank you so much for taking the time to share your experience with us.Our team goes above and beyond to ensure that our guests have the best experience with us.Therefore, feedback is genuinely appreciated and we will be sure to pass your comments on.We hope to welcome you again.Have a wonderful day ahead!Warm regards,Team, Stirling Highland Hotel.

10/10 Excellent

Lindsay

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Our stay was nice the staff friendly and helpful.
Séjour de 2 nuits en mai 2024
Réponse de Shannon B le 11 mai 2024
Dear Lindsay,Thank you so much for taking the time to share your experience with us.We’re thrilled to know that you enjoyed your stay.Our team goes above and beyond to ensure that our guests have the best experience with us.Therefore, such positive feedback is genuinely appreciated.We look forward to welcoming you again!Have a wonderful day ahead.Warm regards,Team, Stirling Highland Hotel.

8/10 Bien

Todd, Calgary

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Walking distance to Sterling Castle and close to other area points of interest
Séjour de 1 nuit en mai 2024
Réponse de Shannon B le 11 mai 2024
Dear Todd,Thank you so much for taking the time to share your experience with us.We’re thrilled to know that you enjoyed your stay.Our team goes above and beyond to ensure that our guests have the best experience with us.Therefore, such positive feedback is genuinely appreciated.We look forward to welcoming you again!Have a wonderful day ahead.Warm regards,Team, Stirling Highland Hotel.

8/10 Bien

Wendi

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great location,and nice staff. Great breakfast too.
Séjour de 3 nuits en avril 2024
Réponse de Shannon B le 9 mai 2024
Dear Wendi,Thank you so much for taking the time to share your experience with us.We’re thrilled to know that you enjoyed your stay.Our team goes above and beyond to ensure that our guests have the best experience with us.Therefore, such positive feedback is genuinely appreciated.We look forward to welcoming you again!Have a wonderful day ahead.Warm regards,Team, Stirling Highland Hotel.

8/10 Bien

Brent

Voyage en couple
Les points forts : Propreté et personnel et service
Nice hotel, great breakfast and friendly staff Room is tidy and the beds were comfortable. The bathroom finish is rough and damp unfortunately for a hotel with such a nice setting
Séjour de 1 nuit en mai 2024
Réponse de Shannon B le 9 mai 2024
Dear Brent,Thank you so much for taking the time to share your experience with us.We’re thrilled to know that you enjoyed your stay.Our team goes above and beyond to ensure that our guests have the best experience with us.Therefore, feedback is genuinely appreciated and we will be sure to pass your comments on.We look forward to welcoming you again!Have a wonderful day ahead.Warm regards,Team, Stirling Highland Hotel.

8/10 Bien

Claire

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff were very welcoming, the hotel relaxed and friendly with pretty surroundings and an excellent position by the castle and old town.
Séjour de 1 nuit en mai 2024
Réponse de Shannon B le 15 mai 2024
Dear Claire,Thank you so much for taking the time to share your experience with us.We’re thrilled to know that you enjoyed your stay.Our team goes above and beyond to ensure that our guests have the best experience with us.Therefore, such positive feedback is genuinely appreciated.We look forward to welcoming you again!Have a wonderful day ahead.Warm regards,Team, Stirling Highland Hotel.

10/10 Excellent

MICHELLE

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Much closer to everthing than we expected. Great hotel with many amenities and very clean We would definitely return here for our next trip to Stirling
Séjour de 1 nuit en mai 2024
Réponse de Shannon B le 5 mai 2024
Dear Michelle,Thank you so much for taking the time to share your experience with us.We’re thrilled to know that you enjoyed your stay.Our team goes above and beyond to ensure that our guests have the best experience with us.Therefore, such positive feedback is genuinely appreciated.We look forward to welcoming you again!Have a wonderful day ahead.Warm regards,Team, Stirling Highland Hotel.

10/10 Excellent

Amy

Séjour de 1 nuit en mai 2024
Réponse de Shannon B le 24 mai 2024
Dear Amy,Thank you so much for taking the time to share your experience with us.We’re thrilled to know that you enjoyed your stay.We look forward to welcoming you again!Have a wonderful day ahead.Warm regards,Team, Stirling Highland Hotel.

10/10 Excellent

Dave, Loveland

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Ideal.
Séjour de 1 nuit en avril 2024
Réponse de Shannon B le 2 mai 2024
Dear Dave,Thank you so much for taking the time to share your experience with us.We’re thrilled to know that you enjoyed your stay.Our team goes above and beyond to ensure that our guests have the best experience with us.Therefore, such positive feedback is genuinely appreciated.We look forward to welcoming you again!Have a wonderful day ahead.Warm regards,Team, Stirling Highland Hotel.

8/10 Bien

Jan

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent location, friendly staff, great breakfast, room was nice.
Séjour de 1 nuit en avril 2024
Réponse de Shannon B le 1 mai 2024
Dear Jan,Thank you so much for taking the time to share your experience with us.We’re thrilled to know that you enjoyed your stay.Our team goes above and beyond to ensure that our guests have the best experience with us.Therefore, such positive feedback is genuinely appreciated.We look forward to welcoming you again!Have a wonderful day ahead.Warm regards,Team, Stirling Highland Hotel.

10/10 Excellent

Debbie

Séjour de 2 nuits en avril 2024
Réponse de Shannon B le 11 mai 2024
Dear Debbie,Thank you so much for taking the time to share your experience with us.We’re thrilled to know that you enjoyed your stay.We look forward to welcoming you again!Have a wonderful day ahead.Warm regards,Team, Stirling Highland Hotel.

10/10 Excellent

Doreen

Séjour de 1 nuit en avril 2024
Réponse de Shannon B le 8 mai 2024
Dear Doreen,Thank you so much for taking the time to share your experience with us.We’re thrilled to know that you enjoyed your stay.Our team goes above and beyond to ensure that our guests have the best experience with us.Therefore, such positive feedback is genuinely appreciated.We look forward to welcoming you again!Have a wonderful day ahead.Warm regards,Team, Stirling Highland Hotel.

8/10 Bien

Sharon

Séjour de 1 nuit en avril 2024
Réponse de Liz le 6 mai 2024
Dear Sharon,Thank you so much for taking the time to share your experience with us.We’re thrilled to know that you had a good time. Our team goes above and beyond to ensure that our guests have the best experience with us. Therefore, such positive feedback is genuinely appreciated.We look forward to welcoming you again! Have a wonderful day ahead.Warm regards,Team, Stirling Highland Hotel.

8/10 Bien

Shawna

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Shannon B le 14 avr. 2024
Dear Shawna,Thank you so much for taking the time to share your experience with us.We’re thrilled to know that you enjoyed your stay.Our team goes above and beyond to ensure that our guests have the best experience with us.Therefore, feedback is genuinely appreciated and we will be sure to pass your comments on.We look forward to welcoming you again!Have a wonderful day ahead.Warm regards,Team, Stirling Highland Hotel.

8/10 Bien

Nicole

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great place to stay and had breakfast included. Would stay here again.
Séjour de 3 nuits en mars 2024
Réponse de Shannon B le 8 avr. 2024
Dear Nicole,Thank you so much for taking the time to share your experience with us.We’re thrilled to know that you enjoyed your stay.Our team goes above and beyond to ensure that our guests have the best experience with us.Therefore, such positive feedback is genuinely appreciated.We look forward to welcoming you again!Have a wonderful day ahead.Warm regards,Team, Stirling Highland Hotel.

10/10 Excellent

Ali

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The location was superb. The dining experience was excellent. We had both a wonderful breakdast and an amazing dinner. Our room was good. We'd stay again for sure!
Réponse de Shannon B le 6 avr. 2024
Dear Ali,Thank you so much for taking the time to share your experience with us.We’re thrilled to know that you enjoyed your stay.Our team goes above and beyond to ensure that our guests have the best experience with us.Therefore, such positive feedback is genuinely appreciated.We look forward to welcoming you again!Have a wonderful day ahead.Warm regards,Team, Stirling Highland Hotel.

8/10 Bien

John

Voyage en famille
Les points forts : Propreté, personnel et service, équipements
Very nice hotel. But when you see a client with 11 pieces of luggage, please put them on the 1st or 3rd floor, the ones with lift access. Putting us on the 2nd floor, with no access to a lift was a huge mis-step, and only hurt this review.
Séjour de 1 nuit en mars 2024
Réponse de Shannon B le 6 avr. 2024
Dear John,Thank you so much for taking the time to share your experience with us.Our team goes above and beyond to ensure that our guests have the best experience with us.Therefore, feedback is genuinely appreciated and we will be sure to pass your comments on.We look forward to welcoming you again!Have a wonderful day ahead.Warm regards,Team, Stirling Highland Hotel.

10/10 Excellent

william, wasaga beach

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Beautiful old hotel with all the modern conveniences. Close to downtown and the Castle.
Séjour de 1 nuit en mars 2024
Réponse de Shannon B le 4 avr. 2024
Dear William,Thank you so much for taking the time to share your experience with us.We’re thrilled to know that you enjoyed your stay.Our team goes above and beyond to ensure that our guests have the best experience with us.Therefore, such positive feedback is genuinely appreciated.We look forward to welcoming you again!Have a wonderful day ahead.Warm regards,Team, Stirling Highland Hotel.

8/10 Bien

Clare

Voyage en couple
Les points forts : Propreté, personnel et service, équipements
We love staying at the Stirling Highland hotel. They have a really good gym and pool. Its really handy for the castle and tiwn centre. However it is a bit tired and the rooms could be doing with a bit of an upgrade. The room would also benefit from a fridge. The,1 bottle of water was welcome but why not leave 1 per person? For a Scottish Hotel in a popular tourist area I was really disappointed not to see porridge on the menu, also 20mins before the end of breakfast they ran out of fruit- other than apples and bananas - and didnt bother bringing any more out or natural yoghurt and honey which was very annoying! It is very charming and we will go back as we do like it!
Séjour de 2 nuits en mars 2024
Réponse de Shannon B le 4 avr. 2024
Dear Clare,Thank you so much for taking the time to share your experience with us.We’re thrilled to know that you enjoyed your stay.Our team goes above and beyond to ensure that our guests have the best experience with us.Therefore, feedback is genuinely appreciated and we will be sure to pass your comments on.We look forward to welcoming you again!Have a wonderful day ahead.Warm regards,Team, Stirling Highland Hotel.

8/10 Bien

Joseph

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great hotel with easy access to all Stirling has to offer.
Séjour de 2 nuits en mars 2024
Réponse de Shannon B le 4 avr. 2024
Dear Joseph,Thank you so much for taking the time to share your experience with us.We’re thrilled to know that you enjoyed your stay.Our team goes above and beyond to ensure that our guests have the best experience with us.Therefore, such positive feedback is genuinely appreciated.We look forward to welcoming you again!Have a wonderful day ahead.Warm regards,Team, Stirling Highland Hotel.

8/10 Bien

Joanne

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Comfortable stay, great location.
Séjour de 1 nuit en mars 2024
Réponse de Shannon B le 31 mars 2024
Dear Guest,Thank you so much for taking the time to share your experience with us.We’re thrilled to know that you enjoyed your stay.We look forward to welcoming you again!Have a wonderful day ahead.Warm regards,Team, Stirling Highland Hotel.

6/10 Satisfaisant

Patrick

Voyage en famille, Voyage d’affaires
Les points forts : Propreté et équipements
Very nice hotel based in a very nice area of Stirling, however the breakfast was really poor, buffet style with anaemic bacon, eggs sitting for ages, people dropping the food utensils for the buffet in the floor then placing them back for others to use. Drinks dispensed by machine, and if you want tea you have to master how to get hot water. The poorest breakfast experience we had in Scotland, the management need to sit down and get this right, currently a very lazy attempt to provide breakfast. The breakfast really ruins the experience
Séjour de 2 nuits en mars 2024
Réponse de Shannon B le 31 mars 2024
Dear Patrick,Thank you so much for taking the time to share your feedback with us. We genuinely appreciate the same and would like to express our apologies for the negative experience during your stay with us.Our mission is to provide excellent guest experiences and customer service, so we are truly sorry to have not met those standards on this occasion.We have taken your feedback on board, and we will strive to make improvements accordingly. However, if you would like to discuss your experience further, please email our reservations team.Thank you for your feedback.Warm regards,Team, Stirling Highland Hotel