Piscine extérieure, parasols de plage
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Avis sur Novotel Sunshine Coast Resort Hotel

4 out of 5
Novotel Sunshine Coast Resort Hotel
270 Ocean Drive, Sunshine Coast, Twin Waters, QLD

Avis

7,6

Bien

Note des voyageurs de 10 (Excellent), d’après 327 avis sur 1000." "
Note des voyageurs de 8 (Bien), d’après 348 avis sur 1000." "
Note des voyageurs de 6 (Satisfaisant), d’après 177 avis sur 1000." "
Note des voyageurs de 4 (Médiocre), d’après 89 avis sur 1000." "
Note des voyageurs de 2 (Horrible), d’après 59 avis sur 1000." "

7,8/10

Propreté

8,2/10

Personnel et service

7,8/10

Équipements

7,4/10

Infrastructures et conditions de l’hébergement

7,8/10

Écoresponsabilité

Avis

10/10 Excellent

BEATRICE

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
tres bonne adresse.
Bonne situation, appartement tres agreable. equipements modernes et fonctionels.
Séjour de 1 nuit en juillet 2019
Réponse de Novotel Twin Waters Resort le 26 juil. 2019
Thank you for your review

4/10 Médiocre

Matthew

Les points faibles : Infrastructures et conditions de l’hébergement
Séjour de 2 nuits en avril 2024

6/10 Satisfaisant

Carissa

Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024

10/10 Excellent

Cassandra

Voyage en famille
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Beautiful
Séjour de 1 nuit en avril 2024

8/10 Bien

Dean

Voyage en famille
Les points forts : Propreté, personnel et service, équipements
Great facilities and rooms, however there are lots of roof leaks and run down parts that need need fixing up.
Séjour de 2 nuits en avril 2024

8/10 Bien

Nicky

Voyage en couple
Bedroom needed a refurbishment and sold as lagoon view whereas you could barely see the lagoon
Séjour de 1 nuit en avril 2024

8/10 Bien

Prakash

Voyage en famille avec de jeunes enfants
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
There were many Mosquitoes in and outside the property, can not practically open the door for more than 30 seconds. With than many mosquitoes very hard to rest overnight. Day one it has plenty of sand on the floor, should have been cleaned properly from previous guest.
Séjour de 3 nuits en avril 2024

6/10 Satisfaisant

Roberto

Voyage en famille
Les points forts : Propreté
Les points faibles : Infrastructures et conditions de l’hébergement
Not great rooms
Séjour de 2 nuits en avril 2024

2/10 Horrible

stephane, langley

Séjour de 1 nuit en mars 2024

8/10 Bien

Gillian

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I didn't like how there was limited signage as so many wings. Would suggest more or colour coding the wings. Limited car parking. Very clean, friendly staff and comfortable bed.
Séjour de 1 nuit en mars 2024

8/10 Bien

Fay

Séjour de 1 nuit en mars 2024

10/10 Excellent

Kylie

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We had a FABULOUS holiday 😀 Just perfect in every way ❤️
Séjour de 4 nuits en février 2024

8/10 Bien

Kieran

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en février 2024

10/10 Excellent

Shawn

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Only stayed one night but great room very clean staff fantastic
Séjour de 1 nuit en février 2024

10/10 Excellent

Fiona

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Very helpful
It was a lovely room and the staff were so kind we needed assistance with a buggy to help get around and they went above and beyond! Very grateful for their support and service
Séjour de 1 nuit en février 2024

8/10 Bien

Tony

Séjour de 1 nuit en février 2024

10/10 Excellent

James

Séjour de 1 nuit en janvier 2024

8/10 Bien

Chelsea

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2024

6/10 Satisfaisant

Rita

Voyage en famille
Les points faibles : Propreté
Beautiful location. Unfortunately we had to wait over an hour and a half to check in, after being told multiple times our room would be ready in another 10 minutes. Restaurant ran out of key menu items. Felt understaffed but the staff that were there did their best.
Séjour de 4 nuits en janvier 2024

4/10 Médiocre

Jane

Voyage en famille avec de jeunes enfants
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The amount that was paid for the room did not match what was promoted. The fridge did not work and our frozen time melted. The bathroom smelt like sewerage. When we told them, they just noted it down and there was nothing done about it. The grounds are lovely but the rooms are really old and need updating and deep cleaning- dust and rust. The pool was great. But we won’t be staying here again.
Séjour de 3 nuits en janvier 2024

10/10 Excellent

Jessica C Van

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I loved my stay! Beach was super close, rooms were nice and modern. The little take away cafe was affordable for a quick bite to eat. Would stay again.
Séjour de 3 nuits en janvier 2024

10/10 Excellent

Bradley

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Nice place, facilities good first time there will return one day.
Séjour de 1 nuit en janvier 2024

2/10 Horrible

Claudia

Voyage en famille
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Super disappointed, terrible stay. Would expect much more for a 4-star resort and for what we paid. I stayed here for 6 nights with my husband and 16 month old toddler in a Suite. So many negative things to say, would not recommend. - On arrival at 3pm, our room wasn’t ready, so we needed to wait. - The room was outdated and dirty. Spiderwebs in the corners, mirror had large specs of discolouration, doors would not open, close or lock properly. Reminded me of a camping cabin. - After our first night, we found a whole lot of bugs had come into our room underneath the door (and had died) and the floor was all wet. I tried to contact Reception and it took 6 redials before somebody finally answered. I voiced my concern and they didn’t seem apologetic at all, they just said they would send somebody to “fix it”. It sounded like it happens regularly. For the remainder of our stay, we had to put extra towels at the bottom of the door to prevent any more bugs from getting in. Sola Bar and the Pool area look beautiful, but was also very disappointed in our experience here. The menu selection and food is average. We were looking forward to the “Brazilian BBQ Special” on Saturday night. However when we went to order at 7:30pm, we were told that the special had already “sold out”. Ridiculous! So we decided to order two pizzas instead and a kids meal for our son. It took 1.5hrs to come out! I hope this Novotel undergo some big changes to ensure their guests are happy in the future.

4/10 Médiocre

Maria

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en janvier 2024

10/10 Excellent

Rodney

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Clean and comfortable. Good fanily resort experience
Séjour de 1 nuit en janvier 2024

8/10 Bien

Luciano

Voyage en famille
Les points forts : Propreté et personnel et service
The hotel didn't have many activities, small pool area for the size of the hotel, dining options limited however staff is very friendly and helpful.
Séjour de 5 nuits en janvier 2024

8/10 Bien

Steven

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2024

6/10 Satisfaisant

Minah

Voyage en famille
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2024

10/10 Excellent

Andrew

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Love the full cocktail bar right near the pool so I could have a drink while still keeping an eye on the kids in the pool.
Séjour de 1 nuit en janvier 2024

6/10 Satisfaisant

Kazi

Voyage en couple
Séjour de 1 nuit en janvier 2024

8/10 Bien

Joanne

Séjour de 2 nuits en janvier 2024

6/10 Satisfaisant

Christine

Voyage en famille
Les points forts : Équipements
There was a huge line up at reception due to a Snap On Conference that we weren't advised of when booking. The room was good, the top of the fan was covered in thick dust, the toilet wasn't cleaned properly and the bathroom mirror had desilvering on one side. Apart from that, everything else looked clean. Breaky the next morning, again a huge line up due to the conference and when we got to the hot breakfast buffet it was cold. This happened for all three mornings of our stay. The coffee was also cold unless you ordered separately in which case you had to pay. Given our three nights cost us $2190 (breaky was $35pp per day included in the rate) I had higher expectations so was overall disappointed in our stay.
Séjour de 3 nuits en janvier 2024

8/10 Bien

Ross

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Dining options were very basic but an overall enjoyable experience
Séjour de 2 nuits en décembre 2023

2/10 Horrible

Taryn

Voyage en couple
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
There was only one thing to like - leaving. We paid $640 for a night in a room that had cockroaches, white sticky patches covering holes in the bathroom tiles, no fly screens so mosquitos came in the minute you went onto the balcony, and no one to help with luggage. We lugged it along corridors that were similar to what I'd expect in a prison - brise block and cement, puddles of water full of old leaves, concrete staircases (no lift) - and for $640 a night? Maybe halve that and it'd be almost acceptable. Then there was the pool full of beatles - thousands of them. No staff on site to fix it. Then try calling reception - no one answers the phone. Then the restaurants and bars shut by 9.30pm. We only arrived at 8pm and couldn't get anything to eat. Instead we were greeted by a receptionist who informed us if we 'didn't wreck our room we'd get our deposit back'. We're a 50 something couple - did we truly need such a warning? This hotel has pretensions it cannot live up to. Charge $200 a night and people may accept the shoddy service, badly maintained rooms, and below par resort experience.
Séjour de 1 nuit en décembre 2023

6/10 Satisfaisant

Shannon

Voyage en famille
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Hotel lobby, restaurant and pool area were beautiful, however as soon as you got past that the walkways were dirty, holes in ceilings, signage giving directions to rooms and laundries were faded or missing. Online map was inaccurate. Room was dated, however neat and tidy, but certainly not clean.
Séjour de 3 nuits en décembre 2023

4/10 Médiocre

Magnus

Voyage en famille avec de jeunes enfants
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
This property has so much potential but is terribly maintained and extremely dated. There are holes in the ceilings and walkways around the property. The rooms are very dated and not well maintained. The carpets are dirty and musty; and the bathrooms are unclean. The rooms are seriously akin to a motel; definitely not a 4 star hotel! The check in experience was unsatisfactory. We arrived at 3pm for a 2pm check in, only to be informed that our room wouldn't be ready for another hour. To the credit of the staff. they provided us with a drinks voucher. We came back at 4pm but was again informed that the room wouldn't be ready for another hour. When I asked for a late check out to account for the delay in checking in, they then managed to provide an alternative room to us. The food at the resort is ordinary and no where close in quality and selection to other Novotel hotels. The only good thing about the resort is the big lagoon and friendly staff who are doing their best to help customers. Hotel Management needs to seriously consider doing major upgrades to the rooms and facilities; and improve the food standards. They should look at what has been done to the resorts in the Gold Coast that have received major upgrades to rooms and facilities.
Séjour de 1 nuit en janvier 2024

10/10 Excellent

Alessandra

Séjour de 2 nuits en décembre 2023

8/10 Bien

Jessica

Séjour de 4 nuits en décembre 2023

6/10 Satisfaisant

Sally

Voyage en famille
Les points forts : Équipements
Les points faibles : Personnel et service
Rooms are old really old. Lagoon and very soft towels are the only good things.
Séjour de 2 nuits en décembre 2023

2/10 Horrible

Kathy

Voyage en couple
Les points forts : Infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
It took 2 hours of trying to get a card to work and found the allocated room had someone in it. Food was terrible.
Séjour de 1 nuit en décembre 2023

4/10 Médiocre

Roger

Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2023

6/10 Satisfaisant

Vy

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
We were extremely disappointed with the buffet dinner which we paid $65/adult and $35/child. The selection of the food is poor. They dont have anything for kids except ice cream and lollies. The restaurant is dark and dirty. Staff are overworked but always provided asdistance with a smile. The A La Carte menu is ok but the butter chicken curry is overpriced with a ridiculously small portion. We didnt get what we paid for.
Séjour de 4 nuits en décembre 2023

6/10 Satisfaisant

Pat

Voyage en couple
Les points forts : Propreté et personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Pool facilities was great but rooms badly in need of renovations and no cooking facilities or bbqs to use causing a line up and wait when needing breakfast ect
Séjour de 4 nuits en décembre 2023

6/10 Satisfaisant

Lauren

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements
Enjoyed our stay as a family. The property is dated and could use an update at the very least a good clean around common areas such as the kids room.
Séjour de 6 nuits en décembre 2023

4/10 Médiocre

Voyageur vérifié

Voyage en famille
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 5 nuits en décembre 2023

6/10 Satisfaisant

Fischer

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Personnel et service
Les points faibles : Propreté
Séjour de 3 nuits en décembre 2023

10/10 Excellent

Ryan

Séjour de 1 nuit en décembre 2023

4/10 Médiocre

Carl

Voyage en famille
Les points forts : Équipements
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
The unit had an overwhelming mouldy musty smell. It was horrible. We waited over an hour for our dinner at the restaurant and it wasn’t a busy night at all. Then we got locked out of our room and had to get maintenance to fix the door. Another problem was that the fluorescent kitchen light had to remain turned on in order for the air conditioning to work. It was extremely hot, but the light was far too bright for my children to sleep with it turned on. Quite a disappointing stay.
Séjour de 1 nuit en décembre 2023

8/10 Bien

Leeanne

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2023

8/10 Bien

James

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Really nice first impressions and the layout of the hotel by the lagoon, construction is underway but did not spoil the ambience. Walk around the Lagoon
Séjour de 2 nuits en décembre 2023