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Avis sur Lords Plaza, Surat

3.5 out of 5
Lords Plaza, Surat
Delhi Gate Ring Road, Surat, Gujarat

Avis

6,4
Note des voyageurs de 10 (Excellent), d’après 14 avis sur 99." "
Note des voyageurs de 8 (Bien), d’après 28 avis sur 99." "
Note des voyageurs de 6 (Satisfaisant), d’après 30 avis sur 99." "
Note des voyageurs de 4 (Médiocre), d’après 16 avis sur 99." "
Note des voyageurs de 2 (Horrible), d’après 11 avis sur 99." "

6,4/10

Propreté

6,4/10

Personnel et service

5,0/10

Équipements

5,8/10

Infrastructures et conditions de l’hébergement

6,8/10

Écoresponsabilité

Avis

2/10 Horrible

Voyageur vérifié

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
1) impossible de profiter de la piscine qui est le repaire des pigeons, d'ou l'insalubrite et la salete de l'eau 2) nous etions 3 et attendions une grande chambre avec un lit supplementaire : on nous a donne une chambre de 2 lits ou le 3e lit ne rentrait pas !!! apres 2h de pourparlers on nous a donne une chambre plus grande avec le 3e lit, mais comme nous etions au9e etage sous la terrasse il y avait du bruit jusqu'a1h du matin (rangement des tables du restau en plein air)

8/10 Bien

manan

Séjour de 1 nuit en février 2024

6/10 Satisfaisant

Taher

Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Séjour de 5 nuits en février 2024

4/10 Médiocre

Jabir

Voyage en famille
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
2* UK equivalent rating
Séjour de 5 nuits en janvier 2024

8/10 Bien

Mohammad Ali

Voyage en famille
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Check out time needs to be confirmed
The hotel is tidy and clean but the confusing part is that the brochure in the hotel says that the check out time is 12 noon while the reception rang us saying that the check out time is 10am. This causes inconvenience to guests
Séjour de 3 nuits en décembre 2023

8/10 Bien

Voyageur vérifié

Voyage en famille
Les points forts : Personnel et service et confort de la chambre
Extended stay
Lords is a nice place to stay as its location is convenient. We stayed for 2 weeks. They have an average breakfast, but they try to give you good service. Even called to ask if I was comfortable during my stay. They can improve their bathrooms and condition of their rooms for sure, but they try to accommodate.They also need to work on cleanliness.The food at the main restaurant is amazing, a must try!
Séjour de 1 nuit en octobre 2023

8/10 Bien

Kulwinder

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en septembre 2023

10/10 Excellent

Sunil

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en mai 2023

6/10 Satisfaisant

Mahendra

Voyage d’affaires
Séjour de 1 nuit en mai 2023

6/10 Satisfaisant

Mohamed

Les points forts : Personnel et service
Very helpful staff especially Divya,but most times don't work,
Séjour de 2 nuits en février 2023

4/10 Médiocre

Voyageur vérifié

Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Very disappointed with the state of the rooms and the bathrooms. It is run down and terribly maintained. The rooms felt dirty and tye bathrooms disgusting. They really need to refurbish and maintain the property
Séjour de 9 nuits en novembre 2022

8/10 Bien

Hemant

Les points forts : Propreté et personnel et service
Bathroom and beds needs a upgrade
Séjour de 2 nuits en août 2022

6/10 Satisfaisant

Hemant

Voyage d’affaires
Les points forts : Propreté
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Rooms were clean. Staff was unfriendly. Customers bring business. Having a smile on your face with friendly approach is the key to repeat customers. Hotels are travelers second homes and they come to relax in friendly if not homely atmospheres. Surat as city is bad but some cleanup in required near property.
Séjour de 1 nuit en avril 2022

2/10 Horrible

Ravindra

Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en février 2022

8/10 Bien

Varun

Voyage d’affaires
Les points faibles : Infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2022

4/10 Médiocre

H

Voyage en famille
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
RIP off artists
Really disappointed in the hotel. When paying their stupid machine does dynamic currency transaction. This simply means you more when using a foreign card. I pointed out them and spoke to the manager they showed complete ignorance.
Séjour de 1 nuit en janvier 2020

10/10 Excellent

Voyageur vérifié

Séjour de 3 nuits en janvier 2020

6/10 Satisfaisant

Voyageur vérifié

Voyage en famille
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Not so good
Séjour de 1 nuit en janvier 2020

6/10 Satisfaisant

Ebadul

Voyage d’affaires
Les points faibles : Propreté et confort de la chambre
Improvement required
The hotel needs to upgrade the beds and rooms need to be more clean.
Séjour de 1 nuit en septembre 2019

8/10 Bien

Voyageur vérifié

Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Good location. There were no towels or napkins in our room when we checked in. House keeping was prompt in sending it on informing them. Rest all was good.
Séjour de 1 nuit en janvier 2019

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en janvier 2019

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Very nice Hotel, Staff is very helpful, very reasonable price too.
Séjour de 2 nuits en janvier 2019

8/10 Bien

Voyageur vérifié

Voyage en couple
Les points forts : Propreté
It was close to where I was suppose to go every day . I asked for iron and ironing board for 5 days and never got it . Over all the hotel was good
Séjour de 2 nuits en décembre 2018

6/10 Satisfaisant

Voyageur vérifié

Séjour de 3 nuits en décembre 2018

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, confort de la chambre
Family visit in Surat
Slow service on arrival by Concierge/lobby staff who would not collect baggage from vehicle until checkin was fully completed. Wi-Fi was not working and even after complaining nothing was done while we stayed there for 2nights. Breakfast was good with fresh food and live counter, though had to wait for a table to sit given the number of guests eating. Shower in 1 room seemed blocked. Ask for rear end rooms if you cannot bear the noise from the road that is pretty busy. Jay.
Séjour de 2 nuits en décembre 2018

10/10 Excellent

Jaiprakash

Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 1 nuit en novembre 2018

10/10 Excellent

CHARLES

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Clean, comfortable, good value
Very helpful and attentive staff. Quick check-in. (Though I had to change rooms due to smoking smell in first room) Delicious food in rooftop restaurant. I had early train to catch, so they packed a breakfast for me and took me to railway station free of charge. I always stay here when in Surat.
Séjour de 1 nuit en novembre 2018

6/10 Satisfaisant

KA CHUN

Les points faibles : Propreté et confort de la chambre
舊的酒店
有点殘舊
Séjour de 1 nuit en septembre 2018
Réponse de Samir Desai le 4 nov. 2018
Dear Mr,Chun, Namaskar from Lords Plaza Surat ! On behalf of Lords Plaza Surat, we thank you for choosing to stay at Lords Plaza Surat. It was a pleasure having you with us and we hope that the services extended were to your satisfaction. We constantly strive to maintain a high standard of courteous and attentive services to each and every valued guest like you. However we regret to know that we could not make your stay experience memorable. We apologize for the inconvenience caused to you. Management has addressed your concern regards to in old room on a serious note and taken adequate steps to prevent such incidence in future. We have started renovation of the room and other facilities. We hope that you will not let this isolated incident influence your perception of Lords Plaza Surat & you would accord us another opportunity to serve you. Best Regards Samir Desai Reservation Manager

2/10 Horrible

Arpankumar, Usa

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
The hotel staff is very rude.They don't hsve a customer facing skills.
Séjour de 1 nuit en juin 2018
Réponse de Samir Desai le 6 juin 2018
Respected Mr. Patel, Namaskar !! Thank you so much for choosing us for your stay. However we regret to know that we could not make you stay with us. We apologize for the inconvenience caused to you because of local photo id address proof provided at time of check in. As local authority & hotel policy “Hotel may deny check in to guests providing Id Proof of the same city as the hotel itself.” Thanks & Regards Samir Desai

10/10 Excellent

ZAIDI

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
good
good
Séjour de 1 nuit en mai 2018
Réponse de Samir Desai le 4 juin 2018
Dear Mr. Zaidi, Namaskar!! Thank you so much for staying with us and sharing your wonderful words with us. We are happy to know that your stay experience was wonderful with us. Your appreciation for hotel has been shared with our team. They are delighted to know that their hard work has been noted and appreciated by you. On behalf of the team I once again thank you for your recommendation of our hotel. Please do not hesitate to write me at fomlps@Lordshotels.com for any further assistance in future. We look forward to welcome you soon. Thanks & Regards Samir Desai

10/10 Excellent

Marcelo

Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Es lo que hay...
El hotel tenia sus años pero bien conservado. Viendo el entorno de surat en general estaba bien y el personal super amable.
Séjour de 4 nuits en mai 2018
Réponse de Samir Desai le 4 juin 2018
Dear Mr. Marcelo, Namaskar!! Thank you so much for staying with us and sharing your wonderful words with us. We are happy to know that your stay experience was wonderful with us. Your appreciation for hotel has been shared with our team. They are delighted to know that their hard work has been noted and appreciated by you. On behalf of the team I once again thank you for your recommendation of our hotel. Please do not hesitate to write me at fomlps@Lordshotels.com for any further assistance in future. We look forward to welcome you soon. Thanks & Regards Samir Desai

10/10 Excellent

CHARLES

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Convenient, comfortable and clean
Very convenient to railway station, and an excellent buffet in rooftop restaurant. Good value for the money.
Réponse de SUMIT ROY le 27 mars 2018
Dear Guest, Namaskar!! Thank you so much for staying with us and sharing your wonderful words with us. We are happy to know that your stay experience was wonderful with us. Your appreciation for hotel has been shared with our team. They are delighted to know that their hard work has been noted and appreciated by you. On behalf of the team I once again thank you for your recommendation of our hotel. Please do not hesitate to write me at fomlps@Lordshotels.com for any further assistance in future. We look forward to welcome you soon. Thanks & Regards

4/10 Médiocre

Raj, London

Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Rooms not as good as they can be, but food is good
This would have been a good hotel 20 years ago!, it needs a lot of updating, as there are many new Hotels in the area. The windows never cleaned, the water in bath tubs floods when showering, the rooms are always missing items even after reminding the house keepers. The risk for the hotel is that they loss overseas customers, due to current level of customer expectations. The hotel does offer a good range of food and is close to the Train station to Mumbai.
Séjour de 7 nuits en mars 2018
Réponse de SUMIT ROY le 27 mars 2018
Respected Guest, Namaskar !! Thank you so much for choosing us for your stay. However we regret to know that we could not make your stay experience memorable. We apologize for the inconvenience caused to you. Management has addressed your concern on a serious note and taken adequate steps to prevent such incidence in future. We hope that you will not let this isolated incident influence your perception of Lords Plaza Surat & you would accord us another opportunity to serve you. We look forward to welcoming you again very soon! Thanks & Regards

8/10 Bien

Jayesh

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great Stay
Comfortable Hotel in Surat, Staff are very friendly and do try their best to make your stay pleasant, I would really recommend the deluxe rooms they are considerably comfortable, overall great experience.
Réponse de SUMIT ROY le 27 mars 2018
Dear Guest, Namaskar!! Thank you so much for staying with us and sharing your wonderful words with us. We are happy to know that your stay experience was wonderful with us. Your appreciation for hotel has been shared with our team. They are delighted to know that their hard work has been noted and appreciated by you. On behalf of the team I once again thank you for your recommendation of our hotel. Please do not hesitate to write me at fomlps@Lordshotels.com for any further assistance in future. We look forward to welcome you soon. Thanks & Regards

8/10 Bien

Amit

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Good Experience
Very courteous staff, and supportive. near most market places (surat is not a very big city anyways), good connectivity, visit the roof top restaurant for fun. We ate only a little in the hotel, but the food was good. Rooms were clean and decent hygiene standards.
Séjour de 1 nuit en janvier 2018

6/10 Satisfaisant

Dhananjay

Les points faibles : Propreté et infrastructures et conditions de l’hébergement
The location is in a crowded area. The parking facility is not so safe. The Rooms, particularly the toilets are dated and old. they require an upgrade/ refurbishment.
Séjour de 1 nuit en janvier 2018

4/10 Médiocre

Goksel

Les points faibles : Propreté
İnternet problemi ve günlük giriş problemi
Hotel oda giriş kartı ne kadar kalırsanız kalın hergün giriş kartını resepsiyona onaylatmanız lazım. Ve çok ciddi internet problemi var. Şikayeti kaale bile almıyorlar ilgilenmiyorlar.
Séjour de 6 nuits en décembre 2017

8/10 Bien

Jyoti, Brisbane, Australia

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hotel near the station
Internet connection not up to speed. Password valid for 24 hours only - not good when you are staying for a week or more. Password should be valid for duration of stay.
Séjour de 6 nuits en novembre 2017

6/10 Satisfaisant

M, London

Average hotel close to Bombay market.
Room was comfortable with nice decor. Hotel staff were excellent and restaurant was good.
Séjour de 4 nuits en octobre 2017

10/10 Excellent

Rajeev, New Delhi

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Nice experience to stay in comfort. Back view is not that good. some toiletries facilities may be added more
Séjour de 2 nuits en octobre 2017

2/10 Horrible

Henning, Denmark

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Run down hotel, with very slow internet.
Overpriced, room was dirty and wifi was so slow any work was impossible (could bately open email).
Séjour de 1 nuit en juillet 2017

6/10 Satisfaisant

Mukund

Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
When no options available.
Just OK type. Airconditioning was stinking in common area. When asked to deliver toilet soap, need to remind two times. Finally when person came to give soap, he was reluctant to give two soaps.

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre

6/10 Satisfaisant

Zakiahmad

Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Frustrated stay
Frustrating experience. Not giving free wifi. For international travellers wifi could be really big help but they charge lot of money for wifi. I Will not stay again. Despite room cleaning service bathroom was not cleaned appropriately.

6/10 Satisfaisant

jigar

Les points faibles : Confort de la chambre
Location wise its ideal but overall hotel experience was not so great. Air conditioner in the rooms weren't working properly. Though they changed the towels everyday in the rooms it looked like used towels. There is no free WIFI in the hotel and we have to pay for WIFI. After that also WIFI network wasn't great at all.

2/10 Horrible

Bharat

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Not a very good experience , staff was no good at all, service was horrible, breakfast was cold.
Réponse de General Manager le 19 sept. 2016
Dear Mr. Bharat, Namaskar !! Thank you so much for choosing us for your stay, however I am highly disappointed to read that we failed in keeping up with your expectations. I sincerely regret the inconvenience caused to you due to service issues, food & beverages, staff behaviour, and for not being able to deliver the service standards we set for ourselves. Rest assured the gaps that your valuable feedback has highlighted have been addressed with the staff and also improving concerns.hence there is always a scope of improvement. . We hope that you will not let this isolated incident influence your perception of Lords Plaza & you would accord us another opportunity to serve you We look forward to welcoming you again very soon!

4/10 Médiocre

Angel, UK

Les points forts : Personnel et service
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Hotel needs updating.
Reasonably clean hotel near the shopping area with hard working staff. It looks like trapped in the 1960s style so does need updating to a modern standard.

4/10 Médiocre

Voyageur vérifié

Les points forts : Propreté et confort de la chambre
Les points faibles : Personnel et service
Mess up with payment system - staff very unhelpful, tried to speak to manager who was rude and condescending. Wifi not working.

6/10 Satisfaisant

Sri, kanpur

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
An upcoming hotel in Surat
Is a good hotel with great price. However though had booked for twin bedrooms they only could offer with single bed and had to add a rollaway bed for second guest. This was unexpected. With some glitches aside the hotel is good and has a good value for price.

8/10 Bien

Tisha , Naperville, illinois

A five minute taxi/auto drive to the rail station.
Our experience was positive, and the complimentary breakfast was great. The morning of our checkout the taxi that we booked, did not show-up after waiting approx. 20 minutes the hotel's van took us to the rail station, so we would not miss our scheduled train to Mumbai. Upon arrival at the rail station the driver found a porter for us to handle our four heavy luggage. This took the pressure off for us, trying to find the correct platform, carrying the luggage, and the porters placed it on the assigned seats as well. That's why I feel the little extras made this an overall positive experience. The hotel itself was reasonable for 2 nights expect to pay $100 USD for 2 nights. The rooms were clean, complimentary bottled water, and a coffee pot with tea bags, coffee, and creamer in the room.