Dear Mr. Pierre, Greetings from The Gateway Hotel, Surat! Thank you for taking the time to share your feedback. We are delighted to have exceeded your expectations. All of our associates are dedicated to going the extra mile to make your visit exceptional in every way. We appreciate you taking the time to let us know how we did and hope your travels will bring you back to The Gateway Hotel, Surat to be our guest again in the near future! Warm Regards Aveek Sengupta General Manager The Gateway Hotel Surat Email: aveek.sengupta@tajhotels.com

Dear Kirtash, Thank you for the perfect rating. We are glad you had a wonderful time at Surat Marriott Hotel. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience.Sincerely,Amit Mehta,Area Director & General Manager

Dear Farhaanah, Thank you for choosing Surat Marriott Hotel and for taking the time to leave a review. It was a pleasure reading about the excellent service you received from our associates. This is what we strive for every day, so we appreciate you acknowledging our efforts. We look forward to seeing you again soon. Sincerely,Amit Mehta,Area Director & General Manager

Dear Yash, Thank you for your terrific rating of the Surat Marriott Hotel. We are pleased your experience with us was an excellent one, and we look forward to welcoming you back soon.Sincerely,Amit Mehta,Area Director & General Manager

Dear Pooja, Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations; please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit.Sincerely,Amit Mehta,Area Director & General Manager

Dear Kalpa, Thank you for the perfect rating. We are glad you had a wonderful time at Surat Marriott Hotel. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience.Sincerely,Amit Mehta,Area Director & General Manager

Dear Rubina, Thank you for your excellent feedback about the Surat Marriott Hotel. We are blessed to have a dedicated team of professionals, and we love hearing how Hitesh took great care of you. It will be a pleasure to pass along your warm compliments. We appreciate your business and look forward to being of your service again whenever you are back here. Sincerely,Amit Mehta,Area Director & General Manager

Dear Martijn, Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations; please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit.Sincerely,Amit Mehta,Area Director & General Manager

Dear Yashesh, Thank you for choosing the Surat Marriott Hotel. We were pleased that we exceeded your expectations at our hotel. If you find yourself in our area again, we hope to have another opportunity to provide you with an exceptional experience.Sincerely,Amit Mehta,Area Director & General Manager

Dear Chiranjeevi, Thank you for your recent review regarding your stay at our hotel. Please accept our apologies for not meeting your expectations and for the unpleasant encounter you had with our associates. We always try to ensure every guest receives exceptional hospitality throughout their visit; therefore, we are saddened to know this was not your experience. Your feedback is important to us as we amplify our efforts to strengthen our services further. We are grateful for your patience, and we hope you will give us another chance to make a better impression. Sincerely,Amit Mehta,Area Director & General Manager

Dear Sabiha, We are glad you enjoyed your time at Surat Marriott Hotel. Thank you for your nice rating, and we look forward to your next visit.Sincerely,Amit Mehta,Area Director & General Manager

Dear Amisha, Thank you for being our guest at the Surat Marriott Hotel. We enjoyed reading your review and learning about the highlights of your visit. We appreciate your comments about our attentive service, comfortable surroundings, and thoughtful amenities. It was a pleasure to have you as our guest, and we look forward to seeing you again soon.Sincerely,Amit Mehta,Area Director & General Manager

Dear Shinya, It was a pleasure having you as our guest at Surat Marriott Hotel. We strive to deliver an exceptional experience to each of our guests in all areas of our hotel and your feedback tells us we are meeting our goals. Thank you for taking the time to share your perfect rating. We look forward to hosting you again soon.Sincerely,Amit Mehta,Area Director & General Manager

Dear Hemal, Thank you for taking the time to leave your review. We are very sorry for the frustration you experienced during the check-in process and for the less-than-genuine service you received from our associate. Please be assured we will follow up with the appropriate individual and take suitable action to ensure a better outcome going forward. We are grateful for your patience and for the feedback that helps us improve our guest experience. We hope to have another opportunity to accommodate you at the Surat Marriott Hotel for the seamless and relaxing stay you deserve. Sincerely,Amit Mehta,Area Director & General Manager

Dear Peter, We are delighted you had an outstanding experience at the Surat Marriott Hotel and that you loved all aspects of our hotel. Thank you for the excellent rating, and we look forward to hosting you again soon.Sincerely,Amit Mehta,Area Director & General Manager

Dear Subhajyoti, Thank you for being our guest at Surat Marriott Hotel. It is wonderful to read you found us to be a great value and that you especially enjoyed the amazing views of the Tapti River. We appreciate your feedback and hope to have the opportunity to welcome you back on a future visit.Sincerely,Amit Mehta,Area Director & General Manager

Dear Subhajyoti, Thank you for taking the time to review your visit to the Surat Marriott Hotel. We are glad you had an overall enjoyable experience. Whether you are here for leisure or in town for business, our location on the banks of the picturesque Tapti River, along with our proximity to the industrial hub and downtown, offers something for everyone. The magnificent views truly are great; we are pleased this was part of making your visit successful. In addition, we appreciate you sharing your specific concerns with us. While we do conduct regular maintenance and engineering checks, we will look into this further. We look forward to having the opportunity to host you again.Sincerely,Amit Mehta,Area Director & General Manager

Dear Koji, It was a pleasure having you at the Surat Marriott Hotel. We strive to deliver an exceptional experience to each of our guests in all areas of our hotel, and your feedback tells us we are meeting our goals. Thank you for taking the time to share your perfect rating. We look forward to hosting you again soon.Sincerely,Amit Mehta,Area Director & General Manager

Thanks for staying with us. We appreciate your feedback!

Thanks for staying with us. We appreciate your feedback!

Thanks for staying with us. We appreciate your feedback!

Dear Sir/Mam, Thank you. We really appreciate the feedback for choosing our hotel. That's so good to hear. Best Regards, Surat Marriott Team

Dear Guest. Thank you. I appreciate your positive feedback about our hotel. Best Regards, Surat Marriott Team